DoTimely Reviews

Pros
ease of use, customer service, all in one for my small business

Cons
there are some features that can only be done on web vs app. On the go this can sometimes be a challenge but i know the team is working on it.

Rating breakdown

Likelihood to recommend: 10/10

Pros
I like that it has a clock in and out system along with GPS tracking that builds my clients trust by letting them know that I'm doing the job that they're paying me to do. I also like the ability to leave detailed notes with pictures during the service. It also allows them to send me messages during the service to ask questions or ask me to do something that they forgot about. I like the fact that DoTImely has a customer login link that allows me to a client portal to my website.

Cons
I wish that it would alert me when a client changes any of their information on the pets or their profile. I wish that it would allow more than 1 document to be uploaded in the vaccination records. I wish that you had the option to customize an add on price like you do the service price. It took a while for me to get use to scheduling clients such as my Dog Boarding and Overnight Pet Sitting. I have figured it out now but it took a while to get it. I also have clients that think it is difficult to request services through the software and one says they feel like they have to do it one day at a time instead of multiple days because it's too confusing. Maybe if it was set up using hours and minutes instead of just minutes. I wish that the additional questions that I create was put in a category besides supplementary. My clients don't think to look there because it makes them think of insurance so they skip it. The tutorial videos are hard to learn from due to no sound.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Our team uses the DoTimely communication HUB daily. We operate and animal shelter and love that it is easily and quickly accessible on our phones as our staff our constantly on their feet and not sitting at a desk. It's easy to send an individual or group message, launch a conversation or post an announcement.

Cons
We were a pilot user so had some initial startup challenges but they have all been addressed with great customer support. We have no complaints!

Rating breakdown

Likelihood to recommend: 10/10

Pros
It is so easy to use and fully customizable for whatever you need it for. I've created so much variation in the system and my clients and employees all find it so easy. The report cards are fantastic and give a since of security to my clients. The customer service is absolutely wonderful! I've never had to wait for very long to get a response and they work out any issues very quickly!

Cons
It does glitch every now and then and it will drain your battery life, but so does every other software out there haha.

Rating breakdown

Likelihood to recommend: 10/10

Pros
- How scheduling syncs with invoicing. - Paying per invoice instead of a monthly fee.

Cons
- No resolution of technical issues reported (4 separate issues, none resolved). - Inability to block out appointment times as needed for custom time frames. - Invoicing errors with packages and paid / unpaid records, very confusing.

Rating breakdown

Likelihood to recommend: 6/10

Pros
It has been very intuitive and easy for all of our employees and customers to learn and use

Cons
The mobile app is great but can use some tweaking.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Its so easy to use and has features of much products with a much higher price point! As a dog walker, It allows my clients to rely less just on trust that myself and my future employees are doing what we are hired to do.

Cons
The only down side is that I had some issues running the app on Android, but I switched to IOS soon after and it has been pretty flawless ever since!

Rating breakdown

Likelihood to recommend: 10/10

Pros
How budget friendly it is especially for a small business owner like myself. I also love the customer service

Cons
There are still new things to come, so it's still in developing process it seems, but honestly I don't mind at all, and I really like that they seem to take into consideration any feedbacks from their customers; I really am very happy with this software!

Rating breakdown

Likelihood to recommend: 10/10

Pros
I like that it offers a pet specific CRM, Invoicing, scheduling, payroll, and reporting. They don't charge per user like most CRM's do and they have a great customer support team.

Cons
The scheduling doesn't allow for drag and drop in order to change the times of appointments. This is a benefit and a downfall, it decreases errors but also makes scheduling a little more tedious.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Easy to book, revise and cancel appointments. The have a good chat tool so you can easily communicate around an event and share pictures.

Cons
Sometimes the schedule takes a bit to update, so you may click on the wrong appointment and cancel it or schedule something for the wrong day.

Rating breakdown

Likelihood to recommend: 8/10

Pros
I absolutely love DoTimely and do not know what I would do without it. One of the things I like most about DoTimely is how easy it is to use. Not only for my team and I, but for my clients as well. When I bring on new clients, I give them a brief description of DoTimely and how it is used in regards to the service we provide. I then send them the welcome email with the Login/Password and tell them to "call or email me if they have any questions about DoTimely". I never receive that call or email because of how easy DoTimely is to use. They are able to figure out exactly what they want to do because of how easy it is to use. The same goes for my staff. The second thing I like about DoTimely is its functionality and features. This software's performance receives an A+ from me and is unrivaled. DoTimely is a one stop shop with all of the features it includes whether it be managing, scheduling, invoicing, messaging, and the list goes on and on. This allows me to meet the needs of my clients as well as the needs of my staff and business. The value it has added to my business is indescribable and has exceeded my wildest expectations. Another thing I love about DoTimely is the amount of time it has saved my staff and me. With features like Schedule Forwarding, I am able to automate parts of my business I previously could not. This allows me to focus on things such as responding to customer emails/calls, acquiring new clients , and hiring new employees.

Cons
At the moment, I do not have any cons with DoTimely. It has fulfilled the needs of my business perfectly.

Rating breakdown

Likelihood to recommend: 10/10

Pros
DoTimely offers pet care business owners a 360 solution for running their business. We have used competitor platforms in the past and DoTimely is leaps and bounds ahead of them, in terms of features, ease of use, innovation, organization, customer service, etc. The most impressive aspect for us has been the combination of customer service, acceptance of customer feedback and then speed of innovation in response to feedback. We have had dozens of feedback email conversations and a couple of conference calls directly with the co-founder and Head of Product of DoTimely, discussing ways to make the platform even better. They have welcomed these discussions, made us feel like true partners and then followed up with solutions that are then implemented into the platform very quickly (I'm talking within hours or up to a few weeks, depending on the complexity). You just don't see that kind of partnership between most software companies and their clients. If they'll even give a client the "time of day" to discuss feedback, it would generally be followed with a "We appreciate your feedback and we will take it into consideration for the future." DoTimely is the polar opposite and it's so refreshing. One of our favorite features is the in-app chat. It allows for real-time chatting between us (the business owners), our team members and our clients. Personal touch and relationships are a huge part of our business and the chat feature allows us to seamlessly keep in touch daily.

Cons
Early on, there were a significant amount of bugs and inconsistency in how features worked in the app. We understood that it was new software and would take time to get it running 100% smoothly, so we took the good with the bad. Our patience paid off in spades! The business owner's version of the app only provides for basic management. The website version is exponentially more robust. We would like to see many of the web features integrated into the app, so that we are better equipped to manage the business while on-the-go. We have discussed this with DoTimely and they have already made improvements to the app and are continuing to do so as we speak. We have full confidence it will be everything we need it to be, but it's just not quite there yet.

Rating breakdown

Likelihood to recommend: 8/10

Pros
I began using this service for my dog walking business about 7 months ago and I love the ease of use, both desktop and the app. It's very customizable and their customer service is exceptional. They really seem like they are looking to improve user experience and value your input and questions. Whenever I email them a question I get a reply very quickly and they are eager to assist and always friendly. The cost to use is very very reasonable especially for the everything you're getting. The GPS map and the photos are great, and the app always works. So far it's never been down or had glitches and I use it daily. Some of my customers have commented on how much they love it and it's easy for them to schedule walks and keep in touch with us, view invoices, input vet info, etc. You can also see how your business is doing $$$ weekly, daily, or by service. This is a fantastic product and I'm very happy I found it and certainly recommend it to anyone looking to keep their business organized and simple, yet customizable.

Cons
I haven't found any issues yet. If I have a question about something I reach out to them via email and get a super fast reply every time, even on weekends, and they go above and beyond to provide an answer or solution.

Rating breakdown

Likelihood to recommend: 10/10

Pros
I have been using DoTimely for 2 months now and it has helped my business in so many ways so far. - customers always comment how professional it is and they love that they can book so easily - my bookings have increased - it says me so much time, especially when it comes to scheduling staff - having everything in one place is so helpful - customer support is outstanding, I always receive a response within a couple of hours.

Cons
There are a few minor changes that I’m sure wouldn’t take much to implement but would make such a huge difference to the user experience. I have given my feedback on these and the team have assured me they will look into adding these features. I hope they do, because these are things their competition are already doing and it would be a shame if DoTimely wasn’t able to offer the same. Features that would really help make this software better are: - better customisation of client and pet forms (including being able to remove existing fields) - customisation of visit reports (adding additional checkboxes) - customisation of the customer sign-up/login page and welcome page on their account - notifications (even just by email) whenever a new customer signs up. Currently there is no way to sort customers by sign up date, so this is impossible to keep track of

Rating breakdown

Likelihood to recommend: 8/10

Pros
My clients love all of the perks that come with this app. They love seeing the GPS so that they know for sure the walker was there when they said they were and how far they actually walked their dog. This is huge since we are a business relying on accountability.

Cons
My least favorite thing is that some accidents are permanent unless I email them and have them fix it from their end. EX: Putting the wrong expiration date on packages. I am unable to fix that on my end. However, once I reached out to them it was fixed within 5 minutes. Hard to be upset about that.

Rating breakdown

Likelihood to recommend: 9/10

Pros
The platform is extremely user-friendly for both business & customer. I have very few requests from my clients for trouble-shooting items within DoTimely so it doesn't create more work for me having to troubleshoot. Additionally, their customer service is very fast to respond so if I ever have clients who have questions, I can send them directly to DoTimely. Everything is connected - data is shared between all parts of the system making it extremely functional to use from any page of the platform. The features are above & beyond what I would ask for in a system. It has everything. If you stumble upon something that you do want that the platform doesn't have, then just send the request & they'll add it! Lastly, the platform is exceptionally affordable for all the features & time it saves me. I estimate this platform saves me up to 80 hours of admin work a month.

Rating breakdown

Pros
Great value for the money. Unlimited clients and employees, and the only fees are for invoicing.

Cons
Not as user friendly for clients as I would like. I sometimes have to assist them with using the software.

Rating breakdown

Likelihood to recommend: 9/10

Pros
I researched many, many pet softwares currently on the market ---I decided to use DoTimely for my pet care service business--best choice I ever made--this software is very, very user friendly--not only is the software user friendly --DoTimely provides easy guides to use the software and constantly keeps you updated on any changes---on top of being very user friendly, keeping you updated, the customer service is totally outstanding and very quick to respond--I have even had response in the middle of the night and weekends..I highly recommend any pet sitting service to use

Cons
Honestly right now I have no cons about this software currently

Rating breakdown

Likelihood to recommend: 10/10

Pros
The platform is beautiful to look at. They have responded in a very timely manner (usually minutes to a few hours) to the countless questions I had going through the on-boarding process. They are priced perfectly in their market, especially for all of the bells and whistles they offer! Paying per invoice is the best model I have seen on the market, especially for someone just starting out in the pet care business. They connect for payments to Stripe, which is a completely separate and secure system of collecting payments. I strongly advise anyone in the pet care service industry to take a good look at all DoTimely offers for cents on the investment dollar!

Cons
They are still perfecting their product, but I believe it is very smart of the company to learn as they grow with their market segment :)

Rating breakdown

Likelihood to recommend: 10/10

Pros
DoTimely is a dynamic platform that allows me to manage virtually every aspect of my business from one place. Support staff is responsive, and they continually make improvements and add new, useful features.

Cons
Occasionally the Android app can be a little buggy after a new release, but the developers are good about making quick fixes.

Rating breakdown

Likelihood to recommend: 10/10

Pros
After evaluating all other software I settled on DoTimely due to features, ease of use and great price. I can focus on my business rather than just keeping up with the day to day tasks. Clients can schedule the appointments themselves, get mobile notifications and are able to review the visit reports. The ability to require pictures for visits is great as it provides consistency on our visit reports and is helpful to have this for new staff. Staff having all the client info on the app is great. It's a long list of helpful features to list it all out.

Cons
There are a lot of features in the system and knowing about all of them takes time, but the support staff is terrific and super quick to answer any questions.

Rating breakdown

Pros
Easy to manage the walkers and walks, schedule appointments and love the live chat feature! Billing is super easy with package autorenewal.

Cons
NOthing - it would be great if the walkers could edit the internal notes when they see things changing

Rating breakdown

Likelihood to recommend: 10/10

Pros
I have been using Dotimely for about a year now and it has helped my business tremendously! The program is easy to use and the team is extremely helpful and accommodating with my questions.

Cons
If I have to say something it's that I sometimes have difficulty finding answers to my questions through the software itself. However, anytime I write to the company my questions are answered immediately which surprises me because we are in different time zones and I sometimes send questions late at night which I believe is the middle of the night for them. They're fantastic! :)

Rating breakdown

Likelihood to recommend: 10/10

Pros
The ability to switch between different calendars. One screen shows all the staff and who is booked for each other. Another screen shows the list for the day. You can view calendars for each individual employee and client.

Cons
automatical invoicing is great Just would like to see the ability to selected specific clients to invoice automatically rather than having to invoice the whole.list in one shot

Rating breakdown

Likelihood to recommend: 10/10

Pros
Clients control on appointments. Controls on requests. Schedule management. Being able to look at staffs daily walks gps timing

Cons
Gps accuracy. Trouble with spam emails, invoice discounts. Also- being able to select multiple invoices from list to mark as paid.

Rating breakdown

Likelihood to recommend: 10/10