DoTimely Reviews

DoTimely

Mobile, all-in-one field service solution

DoTimely

Review Summary

Pros

DoTimely is a great , it help me to keep on track all my walks appointment and if I ever needed anything like with app issues they promptly handle it.

Julia R.

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It just streamlines everything and brings it all into the same place. Such a great experience for such a great cost.

Candice W.

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My clients love all of the perks that come with this app. They love seeing the GPS so that they know for sure the walker was there when they said they were and how far they actually walked their dog.

Jena N.

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Cons

Sometimes the schedule takes a bit to update, so you may click on the wrong appointment and cancel it or schedule something for the wrong day.

Alex W.

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My clients don't think to look there because it makes them think of insurance so they skip it. The tutorial videos are hard to learn from due to no sound.

Chrissy W.

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My least favorite thing is that some accidents are permanent unless I email them and have them fix it from their end. EX: Putting the wrong expiration date on packages.

Jena N.

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Overall rating

4.7

(82)

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98%
positive reviews
99%
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82 reviews

recommended

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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DoTimely is the best!

Reviewed a year ago
Pros

ease of use, customer service, all in one for my small business

Cons

there are some features that can only be done on web vs app. On the go this can sometimes be a challenge but i know the team is working on it.

Vendor response

Hi Marissa, Your feedback means a lot to us. Thanks

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  • Likelihood to recommend10/10

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The best solution for my business

Reviewed 4 months ago

AMAZING! Kudos to the DoTimely team, I really love the app. I'm so happy that many processes that took us a lot of time now they are solved with a click.

Pros

When I found about DoTimely I couldn't believe it, it had everything that I needed for my business. It's like they read my mind and built it. They really thought about every bit of what a staff, client and admin would need. On the admin side Packages, subscriptions, calendars, invoices, notifications when packages expire, reports, staff payment, clients, and I could keep mentioning a bunch of great...

Cons

As I mentioned, I'm based in Chile and many of our clients and staff don't speak English so that was a challenge. Despite that, I still chose DoTimely over other solutions. It would be great if DoTimely can find a way to link the account with Hubspot and offer more payment gateways.

Vendor response

Hi Orquidea, We are really glad that you are having a great experience with DoTimely.It was great to work with you and launch the app in the Spanish language.

Overall Rating
  • Ease of use
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  • Likelihood to recommend2/10

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Please read to save yourself a headache.

Reviewed 9 months ago

Speaking with the company from the start they were agreeable and excited. I paid for them to import our customers, which then had be be re-done by an employee as it wasn't accurately transcribed. After months of speaking with them they seem to believe that the major draw is online requests and cancellations. Which was something that appealed to me. The functionality to my team just didn't pan out....

Pros

The functions it does have mostly run smoothly.

Cons

The app is a data hog that has to constantly be connected. If your customer is in an apartment complex that doesn't have connectivity your blind. No access to notes or instructions. If you have a employee with limited data it isn't usable. You have to use a work around if you have future appointments that you have to schedule but aren't' placing on a team member immediately. They want to force people to be paid commision vs an hourly rate.

Vendor response

We regularly provide features to improve the software for our customers. There are items that are incorrectly stated. We did not charge for importing the data. In fact, the account was billed for only a single month over many months. We provided data template and imported custom data free of charge. Our support conducted number of training sessions and were available in person to answer the questions. Software...

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  • Likelihood to recommend10/10

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Fantastic software!!

Reviewed a year ago

This software has made my life 100 times easier. It just streamlines everything and brings it all into the same place. Such a great experience for such a great cost.

Pros

It is so easy to use and fully customizable for whatever you need it for. I've created so much variation in the system and my clients and employees all find it so easy. The report cards are fantastic and give a since of security to my clients. The customer service is absolutely wonderful! I've never had to wait for very long to get a response and they work out any issues very quickly!

Cons

It does glitch every now and then and it will drain your battery life, but so does every other software out there haha.

Vendor response

Hi Candice, Your feedback is much appreciated.

Overall Rating
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  • Ease of use
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  • Likelihood to recommend10/10

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5* Software - Dog walking

Reviewed 6 months ago

Makes planning multiple dog walks over several staff members a breeze and logs each walk as evidence of it being completed too. Had a glitch with the bookings which was quickly fixed with an email to their support.

Pros

Very easy to use Free app for both android and ios Tracks walks brilliantly Individual login for each staff member

Cons

Nothing. Does everything we need it too very well.

Vendor response

Hi Matthew, Thanks a lot for your feedback. We are glad we are adding value to your business.

Overall Rating
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  • Likelihood to recommend10/10

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Must have app!

Reviewed 6 months ago

Every time I've had a question relating to set up or use of the app, customer service is very quick to respond. I'm more than pleased to be using this software and will continue to use it

Pros

I love that this app doesn't cost a monthly subscription but still has ALL the benefits of other apps like it. That is the sole reason we use it! My customers love that they get to see the GPS map of our walks, pictures, and visit notes. Some of them don't have the app downloaded, so they just get the information in an email. I like that it organizes my day, my customers can request/cancel appointments on their own, I have all the invoices features that I need (including package pricing), and it alerts me when there's a pet birthday or vaccine that needs updating. It really has everything the other software companies do, but they only charge per invoice. I don't know how thats all they charge, but as a brand new business, I'm sooooo happy I found this software.

Cons

The only things that missing, for me, is dog boarding features. I've made it work and still have it listed as a service, I just wish it could keep track of how many rooms are available, etc. I know that dog boarding is it's own thing, separate from walks/pet sitting; but, I'm still holding out for an app that can do all of it.

Vendor response

Hi Kimiko, Thanks for sharing your feedback. It is great to know you are using lot of DoTimely features that add value to your business. We are always looking to add new features that help our customers.

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  • Ease of use
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  • Likelihood to recommend10/10

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Makes my life easier

Reviewed 6 months ago

I love how practical it is and that I’m able to afford it since my business is still relatively new; customer service is also great! They respond pretty quickly.

Pros

It’s super practical; I basically manage my whole business through this platform, bookings, scheduling, invoicing, Payments, updates to clients and I can even message clients through it. It makes my life a lot easier!

Cons

I would love it if clients could be able to pay automatically after booking; or set automatic payments for All prepaid invoices.

Vendor response

Hi Betzy, We appreciate your feedback. We will share your feedback with the development team for invoice processing.

Overall Rating
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  • Ease of use
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  • Likelihood to recommend10/10

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Amazing software for running my business

Reviewed a year ago

Amazing!! DoTimely has helped me to grow my business. The DoTimely team is very quick to respond when I have any issues and were so great getting me started on the app. I am so happy I chose this company to help me manage my business. The product is great for my team and the customers/. Easy to use!

Pros

It is very easy to communicate with my customers and staff in one place. I can make changes to the schedule and update customer information quickly and easily so all of the team is up to date! The app saves me so much time so I can spend more time growing my business and building relationships with the customers. Being able to invoice my customers and create paystubs has also save me time and money.

Cons

I would like to see my profit on this app with the invoices and pay stubs.

Vendor response

Jeanne, We are happy to hear you are enjoying using DoTimely. We appreciate you as our customer.

Overall Rating
  • Ease of use
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  • Likelihood to recommend10/10

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Great App for the Service Industry

Reviewed 6 months ago

This keeps me on track each day and helps me plan and coordinate my schedule.

Pros

I love the functionality of this app and how useful it is for my pet sitting business. It has so many features to compare to the leading competiter.

Cons

I wish that pictures could be uploaded to all created services when I submit their summaries, not just comments, not just the ones that have a start and stop timer. It would also be great if clients could receive the summaries in a text and not just an email.

Vendor response

Hi Paige, Thanks for your feedback. We do offer text message services. Please reach out to our support to get that turned on for your account. Also, you can send photos to your customers using the Chat feature at any time.

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  • Likelihood to recommend10/10

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Brilliant App

Reviewed 6 months ago

This is a brilliant App for myself as a dog walker & pet sitter. It allows all my clients to know their animals are in safe hands. I wouldn’t be without it!

Pros

Easy to use. Great client feedback as one of a kind in area. Great to remind me what I’m doing. No paper trail. Affordable.

Cons

Doesn’t always work in low signal areas but clients aware so doesn’t phase us.

Vendor response

Hi Abi, We appreciate your feedback and will continue to improve our app.

Overall Rating
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  • Ease of use
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  • Customer support
  • Likelihood to recommend10/10

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DoTimely Review - Very Valuable

Reviewed 2 years ago

DoTimely is the best software I've encountered in a long time. From the design/layout to compatibility and all the way to the functionality/ease of use, DoTimely's performance has gone above and beyond anything I could have dreamed of. DoTimely has made managing my business 100 times easier and they are always coming out with new features and additions which always add value to my business as well...

Pros

I absolutely love DoTimely and do not know what I would do without it. One of the things I like most about DoTimely is how easy it is to use. Not only for my team and I, but for my clients as well. When I bring on new clients, I give them a brief description of DoTimely and how it is used in regards to the service we provide. I then send them the welcome email with the Login/Password and tell...

Cons

At the moment, I do not have any cons with DoTimely. It has fulfilled the needs of my business perfectly.

Vendor response

Hi Brett, your comments are much appreciated.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Our experience running our pet care business on DoTimely's platform has been very positive!

Reviewed 3 years ago

If you own/operate a pet care business, DoTimely is the single-most important tool you need to stay organized and efficient.

Pros

DoTimely offers pet care business owners a 360 solution for running their business. We have used competitor platforms in the past and DoTimely is leaps and bounds ahead of them, in terms of features, ease of use, innovation, organization, customer service, etc. The most impressive aspect for us has been the combination of customer service, acceptance of customer feedback and then speed of innovation...

Cons

Early on, there were a significant amount of bugs and inconsistency in how features worked in the app. We understood that it was new software and would take time to get it running 100% smoothly, so we took the good with the bad. Our patience paid off in spades! The business owner's version of the app only provides for basic management. The website version is exponentially more robust. We would like to see many of the web features integrated into the app, so that we are better equipped to manage the business while on-the-go. We have discussed this with DoTimely and they have already made improvements to the app and are continuing to do so as we speak. We have full confidence it will be everything we need it to be, but it's just not quite there yet.

Vendor response

Thanks Josh for your partnership and as always really appreciate your feedback.

Overall Rating
  • Value for money
  • Ease of use
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  • Customer support
  • Likelihood to recommend10/10

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DoTimely serves its purpose for my business needs!

Reviewed a year ago

DoTimely helps set me apart from my competitors that don't use a software by building trust with quick and accurate communication along with pictures and GPS tracking. I'm a solo pet care provider that is in the beginning of my business stage and it helps me to be professional and organized at a very affordable price.

Pros

I like that it has a clock in and out system along with GPS tracking that builds my clients trust by letting them know that I'm doing the job that they're paying me to do. I also like the ability to leave detailed notes with pictures during the service. It also allows them to send me messages during the service to ask questions or ask me to do something that they forgot about. I like the fact that DoTImely has a customer login link that allows me to a client portal to my website.

Cons

I wish that it would alert me when a client changes any of their information on the pets or their profile. I wish that it would allow more than 1 document to be uploaded in the vaccination records. I wish that you had the option to customize an add on price like you do the service price. It took a while for me to get use to scheduling clients such as my Dog Boarding and Overnight Pet Sitting. I...

Vendor response

Hi Chrissy, We really appreciate your comments.

Overall Rating
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  • Ease of use
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  • Customer support
  • Likelihood to recommend10/10

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So Happy I found this!

Reviewed 2 years ago
Pros

I began using this service for my dog walking business about 7 months ago and I love the ease of use, both desktop and the app. It's very customizable and their customer service is exceptional. They really seem like they are looking to improve user experience and value your input and questions. Whenever I email them a question I get a reply very quickly and they are eager to assist and always friendly....

Cons

I haven't found any issues yet. If I have a question about something I reach out to them via email and get a super fast reply every time, even on weekends, and they go above and beyond to provide an answer or solution.

Vendor response

Hi Dina, we really appreciate your feedback.

Overall Rating
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  • Ease of use
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  • Likelihood to recommend10/10

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Pet services

Reviewed a year ago

DoTimely has completely resolved our scheduling and invoicing issues.

Pros

It has been very intuitive and easy for all of our employees and customers to learn and use

Cons

The mobile app is great but can use some tweaking.

Vendor response

Hi Jerome, We really appreciate your comments.

Overall Rating
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  • Ease of use
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  • Likelihood to recommend8/10

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Great!

Reviewed 2 years ago

Overall DoTimely is making a great start into the pet software market. If they can continue to improve their product the way they are doing I’m sure they will be matching their competitors soon! I am very happy using it for my business and I’m excited to see the above features implemented

Pros

I have been using DoTimely for 2 months now and it has helped my business in so many ways so far. - customers always comment how professional it is and they love that they can book so easily - my bookings have increased - it says me so much time, especially when it comes to scheduling staff - having everything in one place is so helpful - customer support is outstanding, I always receive a response within a couple of hours.

Cons

There are a few minor changes that I’m sure wouldn’t take much to implement but would make such a huge difference to the user experience. I have given my feedback on these and the team have assured me they will look into adding these features. I hope they do, because these are things their competition are already doing and it would be a shame if DoTimely wasn’t able to offer the same. Features that...

Vendor response

Hi Emily we really appreciate your feedback.

Overall Rating
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  • Ease of use
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  • Likelihood to recommend9/10

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DoTimely has been a game changer for this small business

Reviewed 2 years ago

As they are a new app there are still some things they need to iron out. However, they are open to suggestions and answer questions very quickly and are very helpful in fixing the problem. If they can't fix it, then it is now on the list of things they work on for the future. So far they have fixed everything they said they would. This app has streamlined my business and made it significantly easier to book appointments, close out appointments and keep accountability with my walkers. My clients love it. My walkers love it. Win. Win.

Pros

My clients love all of the perks that come with this app. They love seeing the GPS so that they know for sure the walker was there when they said they were and how far they actually walked their dog. This is huge since we are a business relying on accountability.

Cons

My least favorite thing is that some accidents are permanent unless I email them and have them fix it from their end. EX: Putting the wrong expiration date on packages. I am unable to fix that on my end. However, once I reached out to them it was fixed within 5 minutes. Hard to be upset about that.

Vendor response

Jena, really appreciate your feedback!

Overall Rating
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  • Ease of use
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  • Likelihood to recommend9/10

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Value

Reviewed a year ago

Great customer service. When I started using the software they set up a phone call with an expert who walked me through getting started and answered all of my questions. When I email them with questions I get a super fast response every time.

Pros

Great value for the money. Unlimited clients and employees, and the only fees are for invoicing.

Cons

Not as user friendly for clients as I would like. I sometimes have to assist them with using the software.

Vendor response

Hi Tisha, Thanks for your feedback. We really appreciate it.

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Awesome platform that allows me to maximize my time where it counts

Reviewed 3 years ago
Pros

The platform is extremely user-friendly for both business & customer. I have very few requests from my clients for trouble-shooting items within DoTimely so it doesn't create more work for me having to troubleshoot. Additionally, their customer service is very fast to respond so if I ever have clients who have questions, I can send them directly to DoTimely. Everything is connected - data is shared...

Cons

No cons were added to this review

Vendor response

Rachel, we really appreciate your feedback.

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  • Likelihood to recommend10/10

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Awesome Customer Service

Reviewed 2 years ago

DoTimely customer service is out of this world!! You call, email or chat online either way I get very quick responses--they are also very patient to explain any questions to you and so very helpful and kind!!!

Pros

I researched many, many pet softwares currently on the market ---I decided to use DoTimely for my pet care service business--best choice I ever made--this software is very, very user friendly--not only is the software user friendly --DoTimely provides easy guides to use the software and constantly keeps you updated on any changes---on top of being very user friendly, keeping you updated, the customer service is totally outstanding and very quick to respond--I have even had response in the middle of the night and weekends..I highly recommend any pet sitting service to use

Cons

Honestly right now I have no cons about this software currently

Vendor response

Carole, really appreciate your feedback!

Overall Rating
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  • Likelihood to recommend10/10

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DoTimely is aptly named! The platform is beautiful to look at. They have responded in a very time

Reviewed 3 years ago

I automated: scheduling, invoicing, and payment collection! AMAZING! DoTimely helped me to be accountable to my clients with GPS and improved ease of communication with their "chat" feature. Instead of checking 2 email accounts, I am more streamlined with the DoTimely App. Helps clients feel more secure about their appointments because they can see on their end that they are: planned, accepted, in process, or completed.

Pros

The platform is beautiful to look at. They have responded in a very timely manner (usually minutes to a few hours) to the countless questions I had going through the on-boarding process. They are priced perfectly in their market, especially for all of the bells and whistles they offer! Paying per invoice is the best model I have seen on the market, especially for someone just starting out in the pet care business. They connect for payments to Stripe, which is a completely separate and secure system of collecting payments. I strongly advise anyone in the pet care service industry to take a good look at all DoTimely offers for cents on the investment dollar!

Cons

They are still perfecting their product, but I believe it is very smart of the company to learn as they grow with their market segment :)

Vendor response

Emily, we really appreciate your feedback.

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  • Likelihood to recommend10/10

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Such Amazing Support!!

Reviewed a year ago

It has been amazing! its saved me tons of money using Do Timely, kept me more organized, given new clients more peace of mind and on the rare occasions ive had issues or questions, their support staff has been quick to reply and fix my issues (usually of my own doing).

Pros

Its so easy to use and has features of much products with a much higher price point! As a dog walker, It allows my clients to rely less just on trust that myself and my future employees are doing what we are hired to do.

Cons

The only down side is that I had some issues running the app on Android, but I switched to IOS soon after and it has been pretty flawless ever since!

Vendor response

Hi Cody, We really appreciate your feedback.

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  • Likelihood to recommend10/10

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Excellent platform for managing business

Reviewed 2 years ago

DoTimely is not only a huge time saver as a business owner, it also provides immense value to our customers. It's a no-brainer for a pet business owner.

Pros

DoTimely is a dynamic platform that allows me to manage virtually every aspect of my business from one place. Support staff is responsive, and they continually make improvements and add new, useful features.

Cons

Occasionally the Android app can be a little buggy after a new release, but the developers are good about making quick fixes.

Vendor response

Hi Alex we really appreciate your feedback.

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Great product visually pleasing and backed by awesome support

Reviewed 3 years ago
Pros

After evaluating all other software I settled on DoTimely due to features, ease of use and great price. I can focus on my business rather than just keeping up with the day to day tasks. Clients can schedule the appointments themselves, get mobile notifications and are able to review the visit reports. The ability to require pictures for visits is great as it provides consistency on our visit reports and is helpful to have this for new staff. Staff having all the client info on the app is great. It's a long list of helpful features to list it all out.

Cons

There are a lot of features in the system and knowing about all of them takes time, but the support staff is terrific and super quick to answer any questions.

Vendor response

Thanks Pam for your feedback and support.

Overall Rating
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  • Likelihood to recommend10/10

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Easy To Use and Instant Technical Support

Reviewed 2 years ago

technical support is quick and easy and most answers are resolved within an hour. Very happy with all the new modifications.

Pros

Easy to manage the walkers and walks, schedule appointments and love the live chat feature! Billing is super easy with package autorenewal.

Cons

NOthing - it would be great if the walkers could edit the internal notes when they see things changing

Vendor response

Thank you so much for taking the time to write the review Kim, much appreciated !

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