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Gingr

Pet daycare, boarding, kennel & grooming business software

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(9)

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Gingr Reviews - Page 2

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204 reviews

Recommended

AR
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Verified reviewer

Retail, 11-50 employees

Used daily for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Not for Grooming

Reviewed 2 months ago

Gingr is not a good system if you have a multichannel business. We offer grooming training retail etc as well as daycare and boarding. This seems like a daycare software that tried to add more things and failed. My biggest issue was that when we first made the switch, which is absolutely hard and expensive, we had an issue with clients saying they could not log in to the portal, that they got caught...

Pros

Automated reminders, stored credit cards

Cons

Unusable client portal, hard to reach support

Vendor response

Thank you for taking the time to share your feedback about your experience with Gingr. We sincerely apologize for any inconvenience you and your customers have faced. Your feedback is essential to us, we would greatly appreciate the opportunity to learn more about your specific situation and how we can better assist you. Please contact us via email at support@gingrapp.com, and we can schedule a time to discuss your concerns in more detail. Thank you for bringing this to our attention. Gingr Support

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Leanna R.

Hospitality, 501-1,000 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Long Time User - I Highly Reccomend!!

Reviewed 2 years ago

I love Gingr and am currently on a mission to convince my new employer to switch. If you have a dog care facility use them.

Pros

All inclusive, multi-functional, customize-able, and intuitive. You can become an expert by simply clicking around. The included staff training is very useful and effective. Customization is a 4/5, you can do almost anything you want within the confines of their general set up. The system is reliable and updates in the background with little to no impact on user experience.

Cons

The client portal isn't the most aesthetically pleasing and can be confusing at times. The customer support hours are stringent, and they lack a phone support option; but after you go live you need to contact support so infrequently it makes little impact. In my 5+ years working with their software I have needed to contact support maybe half a dozen times. My one big issue is the implementation team. At a previous employer, that was in the process of opening a daycare, I knew more about their software than half the team helping. BUT if you have any technological literacy it shouldn't be that major of an issue, just annoying.