Sumac Reviews - Pros & Cons, Ratings & more

NewOrg

Bonterra Development + Digital

Neon CRM

Blackbaud Raiser's Edge NXT

Manage Your Entire Nonprofit With a Single CRM! Choose The Add-ons You Need, Plus Get Integrated Web pages & Built-in Email Marketing. Top-rated support included.


Sumac

Linux

Web-based

Windows

Manager

Once familiar with the program, it is quite user friendly. The ability to customize forms for different programs has been wonderful.

Executive Director

The customer service was great; Brandon was very patient and kind with me and provided great support throughout the process.

Files have to be meticulously formatted within a certain file type, and the set of steps from data gathering to completion is sometimes frustrating and unforgiving of minor errors.

Office Administrator

The customer service is amazing and the team is extremely responsive to customer requests both for help and new features. The system is reasonably intuitive and robust.

Not only do they have great orientation videos, they have excellent customer service on the phone (very patient, friendly, and efficient).

Peter Turk and his associates are responsive, eager to help and always searching for input to upgrade their product. We are very glad to be using the program.

While we continue to refine how we use Sumac to best suit our organization, I feel more and more confident the more I use it.

Database consultant

As we continue to delve into doing even more in Sumac we're extremely pleased with how thoughtfully the application has been designed and how user friendly it is.

We loved Sumac when we started using and it just keeps getting better with every release. We can't say enough about how much we appreciate the responsiveness of the Sumac development team.

Community Engagement Mananger

Sumac offers great software that is cost-effective for a smaller non-profit. Their customer support is always helpful and quickly and patiently answer all of our questions.

The switch from a manually managed membership list to an integrated data base has been smooth thanks to the excellent support from Sumac support and other staff.

Community Engagement Coordinator

It has saved us a lot of time and money. It is great that users are able to sign in with their login.

There's a wide variety of add-ons you can choose and our custom module works great. The website integration is seamless and saves us a lot of time.

Artistic Director/CEO

As an aside, I recently had a problem with my database when an update was installed on the Sumac software.

I also don't like that online membership purchases require a log in before purchasing, which is a barrier to getting more people.

Program Director

I do have some trouble with reports, where one area of Sumac doesn't speak to the other. I also don't like that I can't delete/dropping  a student from one area without deleting their whole history.

We had a very difficult time getting Sumac up and running from both a user and admin perspective.

Artistic Producer

Like that you could manage contacts, take payment and sync with accounting software.

Microsoft Excel

 Prior to installing Sumac, our receipting system was disorganized and inefficient, which cost us time and led to some donors being unhappy with their experience. By harmonizing our receipting and donating process through the Sumac software, this aspect of our daily operations has become one of the simplest tasks of running our organization.

The installing process was a breeze, and the software runs smoothly on all of our Windows based computers. The program can seem overwhelming at first glance, but is actually very user friendly once you start exploring it. The search engine is particularly helpful, it allows you to locate donors and contacts very easily, which helps when searching a large database! We are also very happy with the technical support we have received from Sumac, any time we have had a question or concern they have bee there to help.

All in all, we would highly recommend Sumac to other charitable organizations for all of their donor database needs!


Sumac has made donor data management simple!

Positive - ease of implementation, good price point.

Case Management for Community-based Epilepsy Supports and Education

Sumac - robust and affordable CRM

Sumac is an excellent product. Have had great success with Sumac. Highly recommend it.

Suma is a great product. You have to subscribe.

Our organization consists of 50 clubs spread throughout the Province. Each club maintains their own data which is visible only to them and to the organizations head office. This allows for consistent reporting around the Province.
Implementing the system was completed within 3 months, including converting existing spread sheets and uploading them onto the database. Training was conducted in person and online. Sumac provided initial training for the Bowls BC Administrator.

Excellent Membership Management

Sumac is an affordable, customizable system for case management and reporting.

Flexibility.
Can easily grow.
Different levels of security and accessibility.
Great support.
Always adding new modules.


Indispensable tool at our office.  There's no facet of our operation that doesn't rely on Sumac.

Really, really helpful and easy-to-use software

Great Experience 

Money saved, and a whole lot of hassle and time saved!

Sumac Nonprofit software is fabulous and very USER-FOCUSED!

We now use only 2 programs for all client information retention rather than the 4 we had previously.  The other program we use is mandated otherwise, I can see where we could have set up another program within Sumac to have everything in one.

Fairly easy to navigate even for someone with fairly basic computer literacy.

After struggling for several years with an expensive database that was not intuitive and did not meet our needs, our organization looked into several others to replace it including Sumac which was recommended to us by another not-for-profit. We scheduled a demo with a Sumac Guru for our entire team and we were all captivated by the ease of use and functionality it offered  almost everything on our wish list (and much more). We then decided to purchase Sumac and have not regretted our decision. While there were a few hiccups with our data migration, overall we have been very impressed. It is very user-friendly, fast, and has features that we are still discovering a year after we started using it. The Sumac team is amazing and has been very responsive, accommodating and helpful when we have needed assistance in using the tool and putting through change requests when we have suggestions and identified areas for improvement.

SUMAC - CRM review

Sumac was a life saver when our privately designed database stopped working. 

We are a group of non-profit volunteer organizations based out of Quebec who were looking for a robust software to manage over 20 independent organizations.(others potentially to follow) Sumac Platinum stepped up to the plate and found a solution that works for us and leaves our previous inadequate system as a distant memory. Sumac listened intently to our needs and has developed a bilingual solution with the ability to track our statistical data and the option to manage all of our programs, services, events and more. Problem issues were identified and resolved during development and solutions found to satisfy our requirements and stay within the software constraints. The scope of this project resulted in a longer development stage than anticipated but as our project was not an out of the box solutions this was understandable.

For the most part, customer support surpassed my expectations as interpretation of conversations are often problematic. They were able to transition from laymen conversation to their own internal speak and back again for relatively smooth communications.

Tracking of problem issues and designation of responsibilities for specific issues was not always clear. I would suggest a ticketing system to resolve this for the future.


Very happy with the end product!

I highly recommend it for other non-profits. 

Sumac for NonProfits

We purchased Sumac to bring together numerous spreadsheets and software that we used to track data. 

Serena Richardson

Tracking donors, their gifts, and receipting.

The software takes some time to learn in order for it to be most effective

We had a very difficult time getting Sumac up and running from both a user and admin perspective. 

Great once you get the hang of it

After doing extensive research on several software solutions, we chose to go with Sumac because it allowed us to keep track of our clients, donors and volunteers all in the same database. We are easily able to track our clients participation in all of the groups and services that we provide to those who are ill or bereaved in our community. We are able to collect the statistics that we need to report back to the Ministry of Health and Long-Term Care and our Local Health Integration Network. We are able to provide a comprehensive history of our volunteers involvement with our organization including the matching of volunteers with clients. The fundraising and donor management aspect of the database is second to none. We are able to generate our tax receipts from the system and the many built-in reports and fundraising tools has allowed us to analyze data and view donor history to develop a case for support which will help us to continue to grow and support more people who are in need of our services. Thank you to Peter and the team at Sumac!

We love Sumac!

It's a great tool for our organisation!

As a non-for-profit artist-run centre, we use Sumac primarily for ticket sales, memberships and donations. It's an extremely powerful tool for data management, and has been essential to tracking our membership, customers and donors. 

As a new user, I found that while the software wasn't always immediately easy to use, I found their customer service to be incredible, and always very friendly. Not only do they have great orientation videos, they have excellent customer service on the phone (very patient, friendly, and efficient). Since we had a changeover in our staff, they were able to give us a online training session to answer all our questions about functionality, and they gave us some great tips. 

While we continue to refine how we use Sumac to best suit our organization, I feel more and more confident the more I use it. To have memberships, donations, and general communications all streamlined in one program makes life a lot easier, which makes a big difference in smaller organizations like ours. 

Sumac - a great tool for non-profits!

I've been using Sumac for 3 years now.  The customer service is amazing and the team is extremely responsive to customer requests both for help and new features.  The system is reasonably intuitive and robust.  The only thing that keeps me from giving it 5 stars across the board is it is still occasionally awkward to pull donor lists for mailings that don't have both individual members of a household as well as the household itself.  

I have recommended Sumac to several other administrators in the not for profit industry.  You cannot beat it for bang for buck.  Having compared it to larger systems (like RE), I would gladly stick with Sumac for usability, robustness and customer service.

Great product, easily best bang for buck out there.

HPCO had been using a third party to manage our direct mail campaign and tax receipting. Switching to Sumac has significantly reduced our preparation time for direct mail and reduced the time between receipt of a donation and the mailing of the thank you letter with tax receipt. We also use Sumac to manage membership renewals, communications to members, and manage all of our other contacts. Sumac is very user friendly and intuitive. Sumac is also easy to maintain and does not require database management training or technical support staff. The data conversion process from our old system to Sumac was smooth. The Sumac team was highly responsive to our needs and very adept in converting our data quickly. HPCO selected Sumac as a solutions partner and endorsed Sumac to our membership because we feel it is the best product to meet the range of needs of our diverse membership.

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