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Insurance Software with Claims Management (2026)

Last updated: March 2026

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Why is claims management important for insurance software users?

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

Claims management in insurance software streamlines the tracking, processing, and documentation of claims. It enables timely follow-ups, simplifies accessing information, and ensures efficient handling of claim activities, enhancing overall customer service. Of the 59 reviewers who rated claims management, 58% rated this feature as important or highly important.

Key features of insurance software based on insights from 366 verified reviews

Insurance Policy Management: Reviewers value tracking policies, easy client information access, handling renewals, and maintaining comprehensive client records efficiently. 98% of reviewers rated this feature as important or highly important.
Document Management: Users appreciate easy document access, electronic storage, and the ability to search, share, and email documents directly from the system. 93% of reviewers rated this feature as important or highly important.
Contact Management: Reviewers highlight detailed record-keeping, organized contact fields, and effective client communication, especially during critical periods like open enrollment. 89% of reviewers rated this feature as important or highly important.
Activity Tracking: Users find it useful for staying on top of customer interactions, tracking payments, and maintaining a consistent record of activities across the team. 82% of reviewers rated this feature as important or highly important.
Commission Management: Users appreciate tracking commissions and payments in one place, handling multiple commission rates, and easing the reconciliation process. 73% of reviewers rated this feature as important or highly important.