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8x8 Work
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Integrated contact center, voice, chat, video, and APIs
Table of Contents
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8x8 Work - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: December 2025
8x8 Work overview
Based on 309 verified user reviews
What is 8x8 Work?
Reviews for 8x8 Work come from a wide variety of industries, including Information Technology and Services (9% of reviewers), Computer Software (9%), and Hospital & Health Care (8%). The most frequent use case for 8x8 Work cited by reviewers is business phone systems (63% of reviewers).
What do users say about 8x8 Work pricing?
Some reviewers find 8x8 Work competitively priced and say it offers good features for the cost. Users appreciate affordability and flexibility, but some users report extra costs for certain features and feel pricing can become less competitive.
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Phone Calls
Mobile Phones
User Management
Technical Support
Credit Card Charges
Frequent software instability
8x8 Work’s user interface
8x8 Work pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
3.9
Features
4.1
Ease of use
4.1
Customer support
3.7
Reviews sentiment
What do users say about 8x8 Work?
Reviews for 8x8 Work come from a wide variety of industries, including Information Technology and Services (9% of reviewers), Computer Software (9%), and Hospital & Health Care (8%). The most frequent use case for 8x8 Work cited by reviewers is business phone systems (63% of reviewers).
Select to learn more
Who uses 8x8 Work?
Based on 309 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
8x8 Work's key features
Most critical features, based on insights from 8x8 Work users:
All 8x8 Work features
Features rating:
8x8 Work awards
8x8 Work alternatives
8x8 Work
Starting from
24
/user
Per month
Ringover
Starting from
No pricing info
800.com
Starting from
No pricing info
Nextiva
Starting from
No pricing info
8x8 Work pricing
Pricing plans
Pricing details:
User opinions about 8x8 Work price and value
Value for money rating:
Of 38 reviews that provide robust commentary on 8x8 Work's price and value, 70% mention it in a positive light.
Some reviewers find 8x8 Work competitively priced, especially compared to traditional PBX systems and other major providers, and say it offers a good range of features for the cost. Users think it is affordable and flexible, particularly for small businesses and call centers, and appreciate occasional promotions and discounts for equipment. Some reviewers feel the solution helps reduce VOIP costs and offers value for money. However, some users report that certain features, like analytics or pro bundles, come at an extra cost, and they feel the overall pricing can be high or less competitive as needs scale or compared to other SaaS alternatives.
, and
To see what individual users think of 8x8 Work's cost and value, check out the review excerpts below.
Valerie M.
8x8 Work integrations (13)
Integrations rated by users
We looked at 309 user reviews to identify which products are mentioned as 8x8 Work integrations and how users feel about them.
Integration rating: 3.0 (2)
“Voicemails are transcribed and sent through Outlook. The transcriptions are pretty accurate but there is still room for improvement.”
Katja S.
call center ambassador
Integration rating: 3.5 (2)
Other top integrations
8x8 Work customer support
What do users say about 8x8 Work customer support?
Customer support rating:
We analyzed 42 verified user reviews to identify positive and negative aspects of 8x8 Work customer support.
A number of users highlight that customer support is helpful, responsive, and goes above and beyond to resolve issues.
Multiple users appreciate the knowledgeable and friendly support team, making setup and ongoing use easier.
A portion of users report slow response times, difficulty reaching support, and unresolved issues after multiple contacts.
Multiple users mention frustration with offshore support, lack of communication, and frequent changes in support personnel.
Support options
Training options
To see what individual users say about 8x8 Work's customer support, check out the review snippets below.
“The setup was quite simple and when I do have an occasional rare issue, their customer service always exceeded my expectations and went above and beyond to take care of me. ”
Michael S.
Insurance Agent
“We have used 8x8 for over 5 years now, customer service has always been super helpful if we ever had any issues or questions.”
Ashley D.
Operations Manager
“I didn't enjoy that the customer support team took too much time to resolve an issue due to updates on the platform.”
Pompilio G.
Sr Program Manager
8x8 Work FAQs
8x8 Work has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
These products have better value for money
Q. What is 8x8 Work used for?
8x8 Work is an all-in-one collaboration hub for phone, video, and messaging. It brings robust and secure unified communication and collaboration experiences to every employee, with the convenience of doing more from anywhere on any device. 8x8 Work gives your business a competitive advantage with a modern cloud-based phone system that includes enterprise-grade cloud PBX with auto-attendant, voicemail, flexible call flows, and global coverage.
Q. What languages does 8x8 Work support?
8x8 Work supports the following languages:
English
Q. Does 8x8 Work support mobile devices?
8x8 Work supports the following devices:
Android, iPad, iPhone
Q. Does 8x8 Work offer an API?
Yes, 8x8 Work has an API available for use.
Q. What level of support does 8x8 Work offer?
8x8 Work offers the following support options:
24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
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