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ADP TotalSource

A full-service professional employment organization (PEO)

Table of Contents

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ADP TotalSource - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: March 2026

ADP TotalSource overview

Based on 456 verified user reviews

What is ADP TotalSource?

ADP TotalSource is a human resources tool offering key features such as payroll management, benefits management, HR management, employee database, and reporting/analytics, among others.

Who uses ADP TotalSource?

Reviews for ADP TotalSource come from a wide variety of industries, including real estate (6% of reviewers), information technology and services (5%), and hospital & health care (5%). The most frequent use case for ADP TotalSource cited by reviewers is human resources (43% of reviewers).

What do users say about ADP TotalSource pricing?

Some users say ADP TotalSource offers quality benefits and competitive rates, which they feel justify costs for larger organizations. However, many users report high prices, unclear billing, and prohibitive extra fees, especially for smaller companies.

Starting price

Alternatives

with better value for money

Pros & Cons

User Interface

Enrollment

Customer Support

Slow customer response times

High and opaque pricing

Challenging platform navigation

ADP TotalSource’s user interface

Ease of use rating:

4.2

(456)

ADP TotalSource pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from

Overall rating

Reviews sentiment

1-2(29)

3-4(194)

5(233)

What do users say about ADP TotalSource?

ADP TotalSource is a human resources tool offering key features such as payroll management, benefits management, HR management, employee database, and reporting/analytics, among others.

Select to learn more

Who uses ADP TotalSource?

Based on 456 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Non-Profit Organization Management

Hospital & Health Care

Retail

Information Technology and Services

Others

Use cases

Payroll

Human Resources

Benefits Administration

Onboarding

PEO

ADP TotalSource's key features

GetApp's analysis of 56 verified user reviews collected between July 2021 and October 2024 identifies ADP TotalSource's most critical features and summarizes user sentiment about those features.

Payroll management

3.7

Reviewers appreciate ADP TotalSource's Payroll Management capabilities. They report that payroll processing is straightforward and efficient, with automatic handling for salaried employees. Users highlight the ease of navigating pay details and making tax withholding changes. They value the compliance support for tax-related issues and the ability to manage timecards and time off requests. Some users mention excellent support from payroll representatives, while others note occasional issues with garnishments and support response times. Of the 24 ADP TotalSource users who gave detailed accounts of their use of Payroll Management, 96% rated this feature as important or highly important.

See related user reviews

“By taking on the heavy administrative work—payroll, onboarding, compliance, and many of the manual day-to-day tasks—ADP TotalSource has allowed us to shift our focus to what really matters: engaging with our employees and supporting their growth.”

Laura F.

Head of People

“ADP TotalSource is a full HR suite in an intuitive system to include payroll support, access to competitive benefits, tax filings, workers' compensation, training resources, applicant tracking system, analytics, reporting, time keeping, and performance management, personnel file management, background checks, and data security with a single sign-on.”

D'Ann S.

HR Consultant

“The learning curve for my employees, because they use to be able to write in their times if they forgot a punch in or out, but during the initial period they'd have to call me or their supervisor to correct their timecards till they figured out how to leave memos.”

Elizabeth H.

Administrator

HR management

3.8

Reviewers indicate that ADP TotalSource's HR Management is valuable for maintaining compliance with ever-changing laws. They appreciate the ability to store forms, schedule follow-ups, and run reports for audits. Users find the platform helpful for staying organized and receiving guidance on HR issues. However, some mention that the HR Management capabilities are not as robust as other areas and report slow response times from support. They also value the ease of navigating E-verify and the support team�s assistance with employee relations. Of the 18 ADP TotalSource users who gave detailed accounts of their use of HR Management, 83% rated this feature as important or highly important.

See related user reviews

“The platform delivers a reliable, well-rounded HR solution with simple, dependable payroll processing and strong HR support.”

Elizabeth F.

Office Operations Manager

“The compliance guidance is helpful and reduces risk of missing important requirements. Once you learn system, it becomes a reliable tool for managing all HR tasks.”

Harshul S.

Sr tech specialist

All ADP TotalSource features

Features rating:

4.2

(456)

360 degree feedback

(0)

401(k) tracking

4.0

(1)

ACA reporting

4.2

(6)

Access controls/permissions

3.9

(27)

Accounting

(0)

Accounting integration

(0)

Activity dashboard

5.0

(1)

Alerts/Notifications

4.5

(2)

API

(0)

Applicant tracking

3.1

(15)

Approval process control

5.0

(1)

Attendance management

(0)

Benefits administration outsourcing

(0)

Benefits dashboard

4.4

(22)

Benefits management

4.2

(109)

Calendar management

1.0

(1)

Client portal

3.7

(3)

COBRA administration

(0)

Collaboration tools

(0)

Compensation management

3.7

(12)

Compliance management

4.3

(90)

Customizable branding

3.5

(2)

Customizable fields

5.0

(1)

Customizable reports

(0)

Customizable templates

1.0

(1)

Data import/export

(0)

Data security

5.0

(1)

Direct deposit

4.7

(3)

Disability insurance administration

(0)

Document management

4.1

(21)

Document storage

(0)

Electronic forms

4.7

(6)

Electronic signature

4.5

(2)

Employee benefits administration

4.5

(40)

Employee database

4.3

(116)

Employee engagement

2.0

(3)

Employee handbook

4.0

(1)

Employee management

4.2

(93)

Employee onboarding

4.4

(17)

Employee portal

(0)

Employee profiles

4.0

(2)

Employee self service

(0)

Feedback management

(0)

FMLA administration

(0)

For peo/aso

(0)

Goal management

3.0

(1)

Health insurance administration

3.9

(33)

Help desk management

5.0

(1)

HIPAA compliant

4.7

(3)

HSA/FSA administration

(0)

Insurance management

4.2

(5)

Job description management

(0)

Learning & development

(0)

Life insurance administration

(0)

Mobile access

4.5

(6)

Mobile app

3.0

(2)

Offboarding

4.0

(1)

Onboarding

4.1

(18)

Online benefits enrollment

4.4

(75)

Orientation workflow management

3.5

(11)

Payroll reporting

4.3

(19)

Performance management

3.0

(2)

Process/Workflow automation

(0)

Provider management

(0)

Real-Time reporting

(0)

Recruitment management

2.8

(10)

Reminders

4.6

(5)

Reporting/Analytics

3.6

(70)

Reporting & statistics

4.0

(2)

Retirement plan management

(0)

Self service portal

4.3

(89)

Sick leave tracking

3.5

(2)

Succession planning

(0)

Surveys & feedback

3.0

(1)

Task management

5.0

(1)

Tax calculation

4.5

(22)

Tax compliance

4.0

(26)

Tax management

4.0

(2)

Third-Party integration

4.0

(1)

Third-Party integrations

2.5

(2)

Time & attendance

4.4

(23)

Time off management

5.0

(3)

Time tracking

4.3

(11)

Training management

3.3

(4)

Vacation/Leave tracking

3.2

(5)

W-2 preparation

4.5

(22)

Wage garnishment

4.5

(4)

Workflow management

4.3

(3)

Workforce management

4.0

(1)

ADP TotalSource alternatives

ADP TotalSource

4.2

(456)

Starting from

No pricing info

Free trial

Free version

Ease of Use

4.2

Features

4.2

Value for Money

3.9

Customer Support

4.1

Paylocity

4.3

(1.8K)

visit website

Starting from

No pricing info

Free trial

Free version

Ease of Use

4.3

Features

4.3

Value for Money

4.2

Customer Support

4.1

Rippling

4.9

(4.6K)

learn more

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.9

Features

4.8

Value for Money

4.8

Customer Support

4.7

BambooHR

4.6

(3.2K)

visit website

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.6

Features

4.4

Value for Money

4.5

Customer Support

4.5

ADP TotalSource pricing

Value for money rating:

3.9

(456)

Starting from

No pricing info

Pricing details

Subscription

Free trial

Free plan

Pricing range

User opinions about ADP TotalSource price and value

Value for money rating:

3.9

(456)

To see what individual users think of ADP TotalSource's price and value, check out the review snippets below.

“Additionally, the reporting capabilities are exceptional, offering detailed, customizable reports that help streamline decision-making and provide valuable insights into business operations.”

Rowie Z.

HR Manager

“The platform delivers a reliable, well-rounded HR solution with simple, dependable payroll processing and strong HR support.”

Elizabeth F.

Office Operations Manager

ADP TotalSource integrations (1)

Integrations rated by users

We looked at 456 user reviews to identify which products are mentioned as ADP TotalSource integrations and how users feel about them.

ADP SmartCompliance

Integration rating: 4.3 (3)

ADP Workforce Now

Integration rating: 4.0 (1)

Dynamics 365

Integration rating: 3.0 (1)

“This our accounting system where payments are disbursed. Too often, invoices dont carry over from Zip, or data is dropped from critical fields and the data doesnt port over to D365 automatically like we were promised by Zip”

Matt G.

Director

NetSuite

Integration rating: 4.0 (1)

“Net suite was used for accounting and financial management”

Rasilkrishnan R.

Data analyst

Other top integrations

Microsoft SharePoint

Sage Construction Suite

ADP TotalSource customer support

What do users say about ADP TotalSource customer support?

Customer support rating:

4.1

We analyzed verified user reviews to identify positive and negative aspects of ADP TotalSource customer support.

Widely noted by reviewers, ADP TotalSource offers responsive and knowledgeable support, especially through dedicated HR partners.

A subset of reviewers highlight the professionalism and helpfulness of support staff, making issue resolution smooth and effective.

Multiple users appreciate the ease of contacting support via various channels, including chat and direct representatives.

A limited number of users report inconsistent support quality, with delays, difficulty reaching assigned reps, and lack of timely responses.

Support options

Faqs/forum

Knowledge base

Email/help desk

Chat

Phone support

Training options

Videos

Webinars

In person

Documentation

Live online

To see what individual users say about ADP TotalSource's customer support, check out the review snippets below.

“The customer service, our reps answer us very quickly and are very helpful”

Caitlin W.

Manager

“Great for managing e-documents for EEs, has lots of self service options for EEs to help cut down on having a person to answer questions. ”

Karen E.

Executive Director

“Customer service is lacking, most of the time when we ask questions (especially HR related), we are just referred to our employee handbook, which is not helpful.”

Katina B.

Manager

ADP TotalSource FAQs

Q. What is ADP TotalSource used for?

ADP TotalSource is a full-service professional employment organization (PEO) that provides dedicated, hands-on expert guidance along with user-friendly technology. This enables clients to focus on what matters most to them with peace of mind, knowing they can count on a trusted partner to get the people side of the business done right. Our extensive range of HR support includes payroll, compliance, benefits, workers' compensation, retirement planning, and more. We offer both day-to-day assistance and strategic guidance, all backed by ADP. ADP TotalSource is the largest PEO, has 30 years of experience, and is highly accredited as a PEO and company, as we are one of only 4% of PEOs that are both ESAC-accredited, and IRS certified.

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