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Avaya Cloud Office
5
22
4
13
3
8
2
1
1
1
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Unified communications and collaboration
Last updated: March 2026
Avaya Cloud Office Alternatives & Competitors (2026)
Top 3 free alternatives
Zendesk QA
Support Quality Assurance Platform
1.2
Value for money
No pricing info
Starting price
No pricing info
0.6
Functionality
Activity Dashboard
5/5
Alerts/Escalation
5/5
Call Center Management
5/5
Top Features
Live Chat
5/5
Chat/Messaging
4.5/5
Multi-Channel Communication
4.4/5
Insightful
Workforce Productivity & Analytics
1.1
Value for money
Starting price
No pricing info
0.6
Functionality
Billable & Non-Billable Hours
4.8/5
Activity Tracking
4.7/5
Automatic Time Capture
4.7/5
Top Features
Live Chat
5/5
Chat/Messaging
4.5/5
Multi-Channel Communication
4.4/5
Slack
A single place for team communication and workflows
1.0
Value for money
Starting price
No pricing info
0.6
Functionality
Archiving & Retention
5/5
Authentication
4.8/5
Audio Capture
4.6/5
Top Features
Live Chat
5/5
Chat/Messaging
4.5/5
Multi-Channel Communication
4.4/5
0.9
Value for money
Starting price
No pricing info
0.6
Functionality
Activity/News Feed
5/5
API
4.8/5
Attendee Management
4.5/5
Top Features
Live Chat
5/5
Chat/Messaging
4.5/5
Multi-Channel Communication
4.4/5
0.7
Value for money
Starting price
No pricing info
0.4
Functionality
Action Item Tracking
5/5
Attendance Tracking
4.7/5
Active Directory Integration
4.7/5
Top Features
Live Chat
5/5
Chat/Messaging
4.5/5
Multi-Channel Communication
4.4/5
1.0
Value for money
Starting price
No pricing info
0.6
Functionality
Account Management
5/5
Agent Interface
4.8/5
Alerts/Escalation
4.6/5
Top Features
Live Chat
5/5
Chat/Messaging
4.5/5
Multi-Channel Communication
4.4/5
0.8
Value for money
Starting price
No pricing info
0.3
Functionality
API
5/5
Audio Calls
4.5/5
Alerts/Notifications
4.5/5
Top Features
Live Chat
5/5
Chat/Messaging
4.5/5
Multi-Channel Communication
4.4/5
0.9
Value for money
Starting price
No pricing info
0.6
Functionality
Agent Interface
5/5
Audio Calls
4.8/5
Activity Dashboard
4.8/5
Top Features
Live Chat
5/5
Chat/Messaging
4.5/5
Multi-Channel Communication
4.4/5
0.8
Value for money
No pricing info
Starting price
No pricing info
0.5
Functionality
Audio/Video Recording
5/5
Access Controls/Permissions
4.3/5
Archiving & Retention
4/5
Top Features
Live Chat
5/5
Chat/Messaging
4.5/5
Multi-Channel Communication
4.4/5
0.5
Value for money
Starting price
No pricing info
0.1
Functionality
Access Controls/Permissions
5/5
Activity Dashboard
5/5
Activity Tracking
5/5
Top Features
Live Chat
5/5
Chat/Messaging
4.5/5
Multi-Channel Communication
4.4/5
0.4
Value for money
Starting price
No pricing info
0.1
Functionality
Alerts/Notifications
4.1/5
AI Copilot
4/5
Alerts/Escalation
3.7/5
Top Features
Live Chat
5/5
Chat/Messaging
4.5/5
Multi-Channel Communication
4.4/5
0.5
Value for money
Starting price
No pricing info
0.2
Functionality
Activity Tracking
5/5
Agent Interface
5/5
Alerts/Notifications
4/5
Top Features
Live Chat
5/5
Chat/Messaging
4.5/5
Multi-Channel Communication
4.4/5
1.1
Value for money
Starting price
No pricing info
0.7
Functionality
Activity Dashboard
5/5
AI/Machine Learning
5/5
API
5/5
Top Features
Live Chat
5/5
Chat/Messaging
4.5/5
Multi-Channel Communication
4.4/5
0.9
Value for money
Starting price
No pricing info
0.9
Functionality
Agent Interface
5/5
Alerts/Escalation
5/5
Customer Database
5/5
Top Features
Live Chat
5/5
Chat/Messaging
4.5/5
Multi-Channel Communication
4.4/5
0.8
Value for money
No pricing info
Starting price
No pricing info
0.3
Functionality
API
5/5
Agent Interface
4.9/5
Call Monitoring
4.8/5
Top Features
Live Chat
5/5
Chat/Messaging
4.5/5
Multi-Channel Communication
4.4/5
1.2
Value for money
Starting price
No pricing info
0.3
Functionality
Activity Dashboard
5/5
Interaction Tracking
5/5
KPI Monitoring
5/5
Top Features
Live Chat
5/5
Chat/Messaging
4.5/5
Multi-Channel Communication
4.4/5
1.1
Value for money
No pricing info
Starting price
No pricing info
0.8
Functionality
Agent Interface
5/5
Automated Routing
5/5
Call Monitoring
5/5
Top Features
Live Chat
5/5
Chat/Messaging
4.5/5
Multi-Channel Communication
4.4/5
1.2
Value for money
Starting price
No pricing info
0.5
Functionality
Alerts/Notifications
5/5
Activity Dashboard
3/5
API
3/5
Top Features
Live Chat
5/5
Chat/Messaging
4.5/5
Multi-Channel Communication
4.4/5
1.3
Value for money
No pricing info
Starting price
No pricing info
0.8
Functionality
Call Center Management
5/5
Activity Dashboard
4.8/5
Customer Experience Management
4.7/5
Top Features
Live Chat
5/5
Chat/Messaging
4.5/5
Multi-Channel Communication
4.4/5
1.4
Value for money
No pricing info
Starting price
No pricing info
0.6
Functionality
Alerts/Escalation
5/5
Access Controls/Permissions
N/A
Activity Dashboard
N/A
Top Features
Live Chat
5/5
Chat/Messaging
4.5/5
Multi-Channel Communication
4.4/5