App comparison
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Call Record Analyzer
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Web call reporting and analytics platform
Call Record Analyzer Alternatives & Competitors (2026)
Top 3 free alternatives

Ultatel Cloud Business Phone System
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
ULTATEL | Phone and Teleommunication Solutions For Business


0.2
Value for money
Starting price
0.4
Functionality
Voicemail Transcription
5/5
Access Controls/Permissions
5/5
Call Screening
5/5
Top Features
Unattended Call Management
N/A
Call Volume
N/A
By-Extension Reporting
N/A

Weave
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Customer communication and appointment scheduling solution


0.9
Value for money
No pricing info
Starting price
0.7
Functionality
Communication Management
5/5
File Sharing
5/5
Call Transfer
5/5
Top Features
Performance Management
N/A
Who Answered Log
N/A
By-Extension Reporting
N/A

VICIdial
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Open source call center software with predictive dialer


0.2
Value for money
Starting price
0.3
Functionality
Call Scripting
5/5
Call Disposition
5/5
VoIP Connection
5/5
Top Features
Outbound Reporting
N/A
By-Extension Reporting
N/A
Unattended Call Management
N/A

CTM
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Conversation analytics for marketing attribution


0.5
Value for money
Starting price
0.4
Functionality
Call Tagging
5/5
Alerts/Notifications
5/5
Performance Management
5/5
Top Features
Outbound Reporting
N/A
By-Extension Reporting
N/A
Unattended Call Management
N/A


0.5
Value for money
Starting price
0.4
Functionality
Queue Management
5/5
Call Whispering
5/5
Live Chat
5/5
Top Features
Inbound Reporting
N/A
User Management
N/A
By-Extension Reporting
N/A


0.5
Value for money
Starting price
0.6
Functionality
Sales Reports
5/5
Event Triggered Actions
5/5
CRM
5/5
Top Features
Caller ID
N/A
Outbound Reporting
N/A
By-Extension Reporting
N/A


0.3
Value for money
Starting price
0.7
Functionality
Computer Telephony Integration
5/5
Campaign Management
5/5
Caller ID
5/5
Top Features
Outbound Reporting
N/A
Who Answered Log
N/A
By-Extension Reporting
N/A


5.0
Value for money
Starting price
0.7
Functionality
Monitoring
N/A
Scheduled Recording
N/A
Built-in Course Authoring
N/A
Top Features
Call Reporting
N/A
Customizable Reports
N/A
Reporting & Statistics
N/A


0.4
Value for money
Starting price
0.4
Functionality
On-Demand Recording
4/5
Call Recording
4/5
Recording
N/A
Top Features
Call Transfer
N/A
Outbound Reporting
N/A
Activity Dashboard
N/A


0.2
Value for money
Starting price
0.4
Functionality
Chat Transcript
N/A
Projections
N/A
Call Tagging
N/A
Top Features
Call Transfer
N/A
Fraud Detection
N/A
Usage Tracking/Analytics
N/A


1.2
Value for money
Starting price
0.8
Functionality
Reporting/Analytics
5/5
Call Logging
5/5
Recording
4/5
Top Features
Outbound Reporting
N/A
By-Extension Reporting
N/A
Unattended Call Management
N/A


Value for money
Starting price
0.5
Functionality
Recording
N/A
VoIP Connection
N/A
Computer Telephony Integration
N/A
Top Features
Call Transfer
N/A
Fraud Detection
N/A
Usage Tracking/Analytics
N/A


0.2
Value for money
Starting price
0.3
Functionality
Reporting/Analytics
5/5
Chat/Messaging
5/5
Caller ID
5/5
Top Features
Outbound Reporting
N/A
By-Extension Reporting
N/A
Unattended Call Management
N/A


0.3
Value for money
Starting price
0.4
Functionality
Reporting/Analytics
5/5
Quality Management
5/5
Progressive Dialer
5/5
Top Features
Call Reporting
N/A
Fraud Detection
N/A
User Management
N/A


1.2
Value for money
Starting price
0.8
Functionality
Real-Time Chat
5/5
Real-Time Data
5/5
On-Demand Recording
5/5
Top Features
Call Volume
N/A
Outbound Reporting
N/A
Activity Dashboard
N/A


1.3
Value for money
Starting price
1.0
Functionality
Softphone
5/5
Predictive Dialer
5/5
Contact Database
5/5
Top Features
Unattended Call Management
N/A
By-Extension Reporting
N/A
Usage Tracking/Analytics
N/A


0.9
Value for money
Starting price
0.8
Functionality
Reporting/Analytics
5/5
Commenting/Notes
5/5
Scheduled Recording
5/5
Top Features
Call Reporting
N/A
Customizable Reports
N/A
Usage Tracking/Analytics
N/A


Value for money
Starting price
0.3
Functionality
Talent Acquisition
5/5
Recording
5/5
Real-time Scheduling
5/5
Top Features
Call Volume
N/A
Real-Time Monitoring
N/A
By-Extension Reporting
N/A


0.4
Value for money
Starting price
0.4
Functionality
Contact Management
5/5
Auto-Dialer
5/5
Data Import/Export
5/5
Top Features
Who Answered Log
N/A
By-Extension Reporting
N/A
Fraud Detection
N/A


0.8
Value for money
No pricing info
Starting price
0.4
Functionality
Queue Management
5/5
Interaction Tracking
5/5
Performance Management
5/5
Top Features
Call Tracking
N/A
Inbound Reporting
N/A
Activity Dashboard
N/A
