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Contact Cloud
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Omnichannel call center and business phone system
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Contact Cloud - 2026 Pricing, Features, Reviews & Alternatives
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Contact Cloud overview
What is Contact Cloud?
Contact Cloud is an omnichannel call center solution designed to help businesses capture leads, track calls, send or receive text messages, manage web forms, and streamline unified communications as a service (UCaaS) operations. Supervisors can route interactions based on agents' availability, queues, or location and analyze calls from email campaigns, print collateral, landing pages, TV advertisements, and other sources.
Contact Cloud allows support teams to engage with website visitors by sharing GIFs, files, and emojis in real-time using a customizable live chat tool. Businesses can handle texts, calls, chat or form submissions and gain insights into clients' interaction history across several service touchpoints using a centralized dashboard. Administrators can also monitor agents' performance based on the number of received or missed calls and track average time spent, among other metrics.
Contact Cloud facilitates integration with various third-party systems, such as Salesforce, HubSpot, Facebook, Slack, Marketo, WordPress, RankRanger, Zoho CRM, Google Forms, and more. Other features include canned responses, conference calls, two-factor authentication, activity reports, and text notifications.
Starting price
Alternatives
with better value for money
Contact Cloud’s user interface
Contact Cloud reviews
Overall rating
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- Value for money
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- Customer support
- Likelihood to recommend10/10
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Contact Cloud's features
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Contact Cloud pricing
Value for money rating:
Starting from
No pricing info
User opinions about Contact Cloud price and value
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Contact Cloud integrations (7)
Top integrations
Contact Cloud support options
Typical customers
Platforms supported
Contact Cloud FAQs
Contact Cloud has the following pricing plans:
Pricing model: Free, Subscription
Free Trial: Available
These products have better value for money
Q. Who are the typical users of Contact Cloud?
Contact Cloud has the following typical customers:
Large Enterprises, Mid Size Business, Small Business
Q. What languages does Contact Cloud support?
Contact Cloud supports the following languages:
English
Q. Does Contact Cloud offer an API?
Yes, Contact Cloud has an API available for use.
Q. What other apps does Contact Cloud integrate with?
Contact Cloud integrates with the following applications:
Google Analytics 360, Zoho CRM, Snapchat for Business, Slack, Google Ads, Mailchimp