FIVE Pricing, Features, Reviews & Alternatives

FIVE

More Leads. More Sales. More Customers.

3.0/5 (2 reviews)

FIVE overview

What is FIVE?

At FIVE CRM, making things simpler is our passion. We believe software should be simple, hassle-free and easy to use and that’s why we develop all of our products with our customers in mind. We create outstanding software to solve business problems, whether that’s trying to make sense of your data or automating key customer touch points.

FIVE CRM provides market-leading software solutions dedicated to helping customers thrive and grow. Although don’t expect to do it alone – our team are on-hand to help and guide you. We’re devoted to ensuring you succeed.

Established in 1991 and operating in over 35 countries, FIVE CRM (originally CallPro CRM) started as calling software built to help telemarketing set-ups boost productivity and transform how call agents handle calls. Fast forward 25 years and FIVE CRM has developed vastly to meet the demands of modern business and now offer a multifaceted solution enabling organizations to transform their sales & marketing with automation.
fivecrm.com

Pricing

Starting from
£15/month
Pricing options
Free
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia, China, India

Supported languages

English
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FIVE user reviews

Excellent
1

Very good
0
Average
0
Poor
0
Terrible
1

Value for money
Features
Ease of use
Customer support
  1.0
  1.0
  3.0
  3.0
Alex J.

GREAT CRM!

Reviewed 2016-02-10
Review Source: Capterra

CallPro is a fantastic CRM, since we fully integrated it it has doubled our revenue, significantly helping our business grow. We found all the capabilities really useful specifically the very customisable calling and email marketing functionalities. This is one thing which we felt put it way ahead of any other of the rival CRMs, it's an extremely customisable system. Also we're not stuck in a year long contract which was a big deal breaker for us.

Response from Quality System Solutions


Thank you for your feedback, Alex. We're pleased to hear your positive comments.

Rating breakdown

Ease of use
Customer support

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Cris C.

Avoid FiveCRM "AT ALL COST" Horrific Company to work with!

Used daily for less than 6 months
Reviewed 2017-11-05
Review Source: GetApp

Cons
This is a company that you should avoid “AT ALL COST”, let me start by saying that I would not take the time or spend the effort to post my reviews online unless there was something seriously wrong going on with them and the way they treated me. 1st. They outright lie. I was promised a custom CRM build for a fee which is advertised on their website. I was told this would include setup of dispositions, dialer, SMS, calendar…..etc. – This was all promised to me via email (I have copies of these emails that are time stamped). Instead of providing a custom setup as promised, I was given an EXACT copy of my competitors CRM. They literally handed me all of my competitors’ information on a silver platter. This included my competitors’ dispositions, sales scripts, email templates, email addresses, templates with vendor information, their API password, user, service provider, and much more. Again, I have screenshots of this information which I intend to provide on a public blog as evidence due to the fact that the FiveCRM CEO is outright lying about this happening. 2nd. After they got me signed up, the software did not work and would not dial out. They blamed the problem on Google. I had to wait over 6 days until they finally told me nothing could be done and that I had to use Firefox. Note, I had already sent them payment for services, however services where not working as promised or described. They offered me nothing for these 6 days of unavailable service which I had paid for. 3. They claim to offer phone support. This is another lie. Call their office in Clearwater Florida and 1 person will answer the phone. If you need support he sends an IM to the 1 tech support guy they have working there. Then he might take days to respond that he is pushing you off to their ticket system. 4. I tried to use their software, however I had to spend days removing my competitors’ information and replacing it with my own. I made calls for approximately 3-5 days until hurricane Irma hit us and we had to shut our doors. I called and emailed explaining this was an extreme emergency situation and that I needed my account put on hold. We were shut down and could not use the software which I had just purchased, had MAJOR ISSUES with. Their response was as expected. They took days to respond and when they did, the response was “Too Bad - Pay us more money or we’ll close your account”. This was after I had already invested money and time with them. And, they knew it. 5. They made numerous charges to my credit card that made no sense and that could not be explained in any reasonable manner. When I first asked about the charges, their response was “You are all paid up”. In addition, the charges did not match what was agreed upon via email (Again, which I have copies of), and will include in my upcoming blog. Yet, I used their product for under 1 week at best, and had nothing but problems with it. In addition, this was happening while my state was being devastated by hurricane Irma. 6. They show zero compassion nor do they care about their customers. Eventually, my complaints made it to the CEO where I explained that I wanted to work in a reasonable manner to rectify my dissatisfaction, and I asked for a compromise. I could not believe his response! He was combative and he even claimed that I owed him more money. He then sent another follow up email stating that he intends to dispute all my claims, Again, just being uncooperative and combative while ignoring the evidence. No apologies, or even basic customer service comes from FiveCRM. The people at FiveCRM have really bad attitudes, they outright lie, and this behavior comes from the top down.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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FIVE pricing

Starting from
£15/month
Pricing options
Free
Subscription
Free trial
View Pricing Plans

Monthly subscription based on concurrent users - create unlimited user-names. No long term contract. No hidden extras, just one simple price. For details please see our website for full details.

FIVE features

API
Call Recording
Chat/Messaging
Contact Management
Reporting/Analytics

Access Controls/Permissions (172 other apps)
Activity Dashboard (191 other apps)
Alerts/Notifications (241 other apps)
Call Monitoring (168 other apps)
Call Routing (171 other apps)
Collaboration Tools (155 other apps)
Communication Management (182 other apps)
Customizable Branding (138 other apps)
Data Import/Export (146 other apps)
IVR / Voice Recognition (138 other apps)
Live Chat (184 other apps)
Mobile Access (211 other apps)
Reporting & Statistics (204 other apps)
Third Party Integrations (245 other apps)
Video Conferencing (173 other apps)

Additional information for FIVE

Key features of FIVE

  • Store and find contact information such as names, addresses, and social media accounts
  • Create labels for products that contain required information such as colors, sizes, dates, etc.
  • Integrate with real time communication tools like Slack, etc.
  • Plan, track, and evaluate marketing activities including promotions, customer outreach, and branding
  • Create and administer polls and surveys
  • View and analyze the quantities of products being sold at any given period
  • Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.
  • Group leads or contacts based on their specific characteristics
  • Monitor the movement and quantities of inventory items
  • Buy necessary items in compliance with established business policies
  • Create and send email blasts/campaigns
  • Score a lead on their quality or likelihood to buy based on certain behaviors
  • Store documents in a centralized location for easy access
  • Provide agents with a typical response for common call subject matter
  • Create unique categories of information to embed within your communications
  • Synchronize with other calendars to view mutual availability and schedules
  • A running list of action items and their respective status
  • Add notes and track history to document conversations with specific contacts
  • Store information about leads and contacts and track them through the sales process
  • Record the audio of phone conversations for quality assurance purposes
  • Create, send, and track purchase orders and their statuses
  • Allows for integration with other systems/databases
  • View and track pertinent metrics
  • Searchable repository of information about clients
  • Create, design, and visually represent processes within the software
  • "What You See Is What You Get" - see how recipients will see your email formatting while creating the email (no html coding, etc)
  • Automatically identify and save contact information for potential customers
  • Notifications/alerts for upcoming events or tasks
  • Centralized database of stakeholders and their contact information
  • Route and distribute your leads to third party buyers
  • Log and store the source of contacts/leads
  • Record customer information, purchase history, and other notes
View All Features

Benefits

Centralized Tool-set
A large set of tools all in one place allowing you to manage your sales & marketing effortlessly.



Innovation At The Heart
Invest in a company who cares about developing, enabling you to grow and succeed.



Inclusive Support
Benefit from inclusive local support via chat, email and phone ensuring your up-time.



Working With You
We work with all of our customers to ensure they’re happy with the service they receive.



We Get Results
All of our individual solutions are built to get required results and boost your business.