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MiaRec Logo

Boost Efficiency. Elevate Experiences. Improve Outcomes.

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MiaRec - 2026 Pricing, Features, Reviews & Alternatives

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MiaRec overview

What is MiaRec?

MiaRec is a provider of conversational intelligence and automated QA for call and contact centers. Contact centers use MiaRec to modernize QA workflows, improve agent performance, and surface intelligence at scale.

MiaRec's Conversational Analytics Platform records customer interactions compliantly and securely, offering contact centers Voice AI and machine learning that enables organizations to analyze sentiment and keywords, automatically evaluate agent performance, redact sensitive data, and more.

Key benefits of using MiaRec

MiaRec allows call and contact centers to to improve efficiency; improve agent performance, mitigate risk; and drive transformation for improved performance and better business results.

Starting price

Free

Alternatives

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MiaRec’s user interface

Ease of use rating:

MiaRec reviews

Overall rating

5.0

/5

1

Positive reviews

100

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10
Rating distribution

5

4

3

2

1

1

0

0

0

0

MiaRec's features

Features rating:

Activity dashboard
Activity tracking
AI summarization
Alerts/Escalation
Alerts/Notifications
API
Archiving & retention
Audio capture
Automatic call distribution
Automatic transcription
Call disposition
Call list management
Call logging
Call monitoring
Call recording
Call reporting
Call tagging
Call tracking
Call transcription
Categorization/Grouping
Compliance management
Customer Service Analytics
Customizable fields
Customizable forms
Customizable reports
Customizable templates
Dashboard
Data security
Data visualization
Event triggered actions
File transfer
Generative ai
HIPAA compliant
Inbound call center
Monitoring
Multi-Channel management
Natural language processing
On-Demand recording
Outbound call center
Performance metrics
Quality assurance
Quality management
Real-Time analytics
Real-Time data
Real-Time monitoring
Real-Time notifications
Recording
Reporting & statistics
Reporting/Analytics
Scheduled recording
Search/Filter
Self service portal
Self-Service search
Sentiment analysis
Speech-to-Text analysis
Tagging
Text analysis
Third-Party integrations

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MiaRec pricing

Value for money rating:

Starting from

Empty state illustration for "No pricing info"

No pricing info

Pricing details
Subscription
Free trial
Free plan
Pricing range

User opinions about MiaRec price and value

Value for money rating:

MiaRec support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Chat
Email/Help Desk
Phone Support
Knowledge Base

Training options

Documentation
Webinars
In Person
Videos

MiaRec FAQs

Q. What type of pricing plans does MiaRec offer?

MiaRec has the following pricing plans:
Pricing model: Subscription, Open Source
Free Trial: Available | (No Credit Card required)

These products have better value for money


Q. Who are the typical users of MiaRec?

MiaRec has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations


Q. What languages does MiaRec support?

MiaRec supports the following languages:
English, Spanish, French, Portuguese


Q. Does MiaRec offer an API?

Yes, MiaRec has an API available for use.


Q. What other apps does MiaRec integrate with?

MiaRec integrates with the following applications:
Avaya UCaaS, Salesforce Starter, Webex Suite, Five9, Cisco Unified Communications Manager, Microsoft Teams, Cisco BroadWorks, Twilio


Q. What level of support does MiaRec offer?

MiaRec offers the following support options:
Chat, Email/Help Desk, Phone Support, Knowledge Base

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