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MiVoice Business Solution Logo

AI-powered communications solutions for all industries

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MiVoice Business Solution - 2026 Pricing, Features, Reviews & Alternatives

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All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: December 2025

MiVoice Business Solution overview

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Based on 283 verified user reviews

What is MiVoice Business Solution?

Reviews for MiVoice Business Solution come from a wide variety of industries, including management consulting (12% of reviewers), electrical/electronic manufacturing (9%), and hospital & health care (6%). The most frequent use case for MiVoice Business Solution cited by reviewers is telephony (42% of reviewers).

What do users say about MiVoice Business Solution pricing?

Reviewers appreciate the wide range of features and affordable pricing for some organizations, and some users say it helps reduce communication costs. However, some reviewers find licensing, support, and ongoing fees expensive and inflexible for smaller businesses.

Starting price

20.99 /
per month

Alternatives

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Pros & Cons

Chat and Messaging

Video Transition

Features

Call Management

Bugs and Issues

Frequent technical glitches and downtime

MiVoice Business Solution’s user interface

Ease of use rating:

MiVoice Business Solution pros, cons and reviews insights

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To determine these pros and cons insights, we analyzed responses from 

Overall rating

Reviews sentiment

 
 
 
1-2(14)
3-4(134)
5(135)

What do users say about MiVoice Business Solution?

Reviews for MiVoice Business Solution come from a wide variety of industries, including management consulting (12% of reviewers), electrical/electronic manufacturing (9%), and hospital & health care (6%). The most frequent use case for MiVoice Business Solution cited by reviewers is telephony (42% of reviewers).

Select to learn more


Who uses MiVoice Business Solution?

Based on 283 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Management Consulting
Electrical/Electronic Manufacturing
Transportation/Trucking/Railroad
Financial Services
Others

Use cases

Telephony
Business Phone Systems
Call Center
VoIP
Audio Conferencing

MiVoice Business Solution's key features

Most critical features, based on insights from MiVoice Business Solution users:

Call transfer
Caller id
Call routing
Chat/Messaging
Voice mail
Mobile access

All MiVoice Business Solution features

Features rating:

Real-Time data
Email management
Call tracking
Call monitoring
Audio calls
VoIP connection
Call conferencing
Reporting & statistics
Reporting/Analytics
Queue management
Activity tracking
Contact management
Automated attendant
Presentation streaming
Prioritization
Real-Time chat
Recording
Remote access/control
Role-Based permissions
Screen sharing
VoIP
SSL security
Video conferencing
Two-Way audio & video
Unified communications
User management
User profiles
Video call recording
Access controls/permissions
Alerts/Escalation
API
Archiving & retention
Audio/Video conferencing
Audio/Video recording
Call center management
Call list management
Call scheduling
Collaboration tools
Computer telephony integration
Conferencing
CRM
File sharing
IVR
Live chat
Manual dialer
On-Demand recording
PBX
Predictive dialer

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MiVoice Business Solution pricing

Starting from

20.99

Per month

Pricing details
Subscription
Free trial
Free plan
Pricing range

User opinions about MiVoice Business Solution price and value

Value for money rating:

Of 24 reviews that provide robust commentary on MiVoice Business Solution's price and value, 48% mention it in a positive light.

Reviewers appreciate that MiVoice Business Solution offers a wide range of features, including CRM integration and mobile worker support, at a competitive or affordable price for some organizations. Some users say the system is easy to implement and helps reduce monthly communication costs. However, some reviewers find licensing and support agreements to be expensive, with high implementation and upgrade costs. They indicate that ongoing fees and contract terms can be inflexible and costly, making the solution less appealing for smaller businesses or those with limited budgets. Some users report that the price does not always match the perceived value.

, and

To see what individual users think of MiVoice Business Solution's cost and value, check out the review excerpts below.

“ShoreTel's TCO (Total Cost of Ownership) is the lowest in the industry, and part of that reason is because so many ShoreTel features come right out of the box.”
JB

Jay B.

Director of Sales

“For the most part the system is fairly reliable and integrates well with other software Apps and is very affordable with great endpoint devices”
MR

Mark R.

Business Development Manager

“Licensing is limited and extremely costly, engineers are expensive and as amazing as the product might be, charging 50% more than it is worth because of the brand name simply doesn't do it for me.”
KL

Kevin L.

Partner

MiVoice Business Solution customer support

What do users say about MiVoice Business Solution customer support?

Customer support rating:

We analyzed 23 verified user reviews to identify positive and negative aspects of MiVoice Business Solution customer support.

A number of users highlight fast, efficient, and friendly customer support that resolves issues quickly and professionally.

A small group of reviewers report long hold times, slow resolution, and frequent unavailability or understaffing in support.

Support options

24/7 (live rep)
Chat
Knowledge base
Faqs/forum
Phone support
Email/help desk

Training options

Documentation
Live online
Webinars
Videos

To see what individual users say about MiVoice Business Solution's customer support, check out the review snippets below.

“They have always focused on providing a quality service and excellent customer service. When problems arise, they are always willing to share what information they have on the problem and are quick to resolve the issues as they arise.”

B

Bryan

“The software is easy to use, and if you have any problems, their support team is very responsive.”

JP

Jason P.

“long hold time for support and if the issue is complicated, it takes several days to get resolved”

ZG

Zak G.

IT Infrastructure Manager

MiVoice Business Solution FAQs

Q. Who are the typical users of MiVoice Business Solution?

MiVoice Business Solution has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

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Q. What is MiVoice Business Solution used for?

MiVoice Business provides your organization with a 360 degree communications, collaboration, and customer experience solution. An open, AI-powered unified communications platform that integrates easily into your IT stack, MiVoice Business includes all of the capabilities demanded by small, medium, and large organizations across all industries. With the industry's most flexible deployment options, you choose whether to deploy your MiVoice Business on your premises on a Mitel hardware controller, virtually in your private cloud datacenter, in your public cloud instance, or deploy using a hybrid model. The entire solution can be purchased with traditional CapEx perpetual licensing or using an OpEx subscription payment model. You choose the purchasing model that best fits your business. MiVoice Business subscription licensing makes your budgeting more predictable and reduces upfront communications cost with the flexibility of monthly recurring payments. You choose whether you want an on-premises system, deploy in a public or private cloud, or combine on-site gateways with a cloud-based deployment. You choose when you want updates and which user levels you want with the flexibility to mix and match user profiles with telephony, collaboration and customer experience features that each of your employees require for their individual roles. Increase/decrease the number of seats to meet the changing demands on your business. All seat plans include full business telephony features, software updates, and 24/7 customer support.


Q. What are the benefits of using MiVoice Business Solution?

Deployment Flexibility: With the option to deploy the solution on-premises, in a public or private cloud environment – MiVoice Business can be licensed with either a traditional upfront CapEx purchase or with an OpEx subscription.

Voice: Superior voice quality and reliability with PBX features, advanced call control, mobility, and IP desk phone options that allow your employees to choose where and how they communicate.

Collaboration and Remote Working: Whether in the office, at home, or on the road, MiVoice Business brings people together to offer feature-rich telephony and real-time collaboration. Organizations can choose chat, video conferencing, screen sharing, file sharing, and more, all in one solution.

Simplicity: MiVoice Business is simple to manage and administer with a cloud-based user administration platform that simplifies day-to-day user management tasks.

Hardware Designed for a Variety of Business Needs: MiVoice Business can be deployed on-premises using a range of purpose-built hardware platforms – each offering a combination of user capacity, survivability, and phone network connection options to fit your specific needs.

Fits The Unique Needs of Any Size Organization: Large, small or in between, MiVoice Business is designed to fit the unique needs of any size organization at each stage of its growth.


Q. Does MiVoice Business Solution support mobile devices?

MiVoice Business Solution supports the following devices:
Android, iPad, iPhone


Q. Does MiVoice Business Solution offer an API?

No, MiVoice Business Solution does not have an API available.


Q. What level of support does MiVoice Business Solution offer?

MiVoice Business Solution offers the following support options:
24/7 (Live rep), Chat, Knowledge Base, FAQs/Forum, Phone Support, Email/Help Desk

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