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Natterbox Logo

The Voice Experts for Salesforce

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Natterbox - 2026 Pricing, Features, Reviews & Alternatives

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Last updated: February 2026

Natterbox overview

What is Natterbox?

Natterbox is an expert voice solution for Salesforce with native telephony integration that helps organizations personalize customer experience at scale, boost sales and service efficiency, and gain complete visibility into their operations. Make voice a key digital channel that is fully integrated and managed inside Salesforce with full contact center features including IVR, click-to-dial, call recording, dynamic routing, call coaching, voice transcription, sentiment analysis, plus more.

Starting price

52per user /
per month

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Natterbox’s user interface

Ease of use rating:

Natterbox pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from 

Overall rating

Reviews sentiment

 
 
3-4(16)
5(6)

What do users say about Natterbox?

Within about 7 working days of making the decision to partner with Natterbox, we migrated our call centre function to SIP-based technology and went live using Natterbox because it integrated readily to SalesForce.

Select to learn more


Who uses Natterbox?

Based on 22 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Financial Services
Leisure, Travel & Tourism
Nonprofit Organization Management
Airlines/Aviation
Others

Use cases

Call Center
Call Tracking
Telephony
Contact Center
Cloud PBX

Natterbox's key features

Most critical features, based on insights from Natterbox users:

Computer telephony integration
Call recording
Conversion tracking
Queue management
Call routing
Reporting/Analytics

All Natterbox features

Features rating:

Call scripting
Call monitoring
Call logging
Callback scheduling
Communication management
Employee directory
Interaction tracking
Alerts/Notifications
Alerts/Escalation
Mobile access
Real-Time monitoring
VoIP connection
Manual dialer
Call tracking metrics
CRM
Caller id
IVR
Access controls/permissions
Ring Groups
Reporting & statistics
Real-Time updates
Real-Time reporting
Activity dashboard
Real-Time data
Real-Time analytics
Quality management
Purchasing & receiving
Predictive dialer
Phone Key Input
Performance management
PBX
Outbound call center
Online voice transmission
On-Demand recording
VoIP
Voicemail transcription
Voice mail
Voice Customization
Virtual Extensions
Virtual Call Center
Video conferencing
Third-Party integrations
Text to speech
Surveys & feedback
Survey/Poll management
SMS messaging
SIP trunking
Sentiment analysis
Role-Based permissions
ROI tracking
Multiple Scripts
Customer history
Automatic call distribution
Contact management
Contact database
Call center management
Campaign management
Campaign analytics
Call conferencing
Call disposition
Call transfer
Call transcription
Call list management
Call tracking
Call queues
Call screening
Call reporting
Multi-Channel communication
Multi-Campaign
Monitoring
Activity tracking
Agent interface
Lead capture
Keyword tracking
API
Auto-Dialer
Inbound call center
For cloud phone systems
Automated routing
Data import/export
Dashboard
Customizable reports
Customizable Caller ID

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Natterbox pricing

Value for money rating:

Starting from

52

/user

Per month

Pricing details
Subscription
Free trial
Free plan
Pricing range

User opinions about Natterbox price and value

Value for money rating:

To see what individual users think of Natterbox's price and value, check out the review snippets below.

“The concept of the Salesforce plugin is great and the support team are really lovely. When it works, it's great.”
AM

Amy M.

Customer Success

“Good integration with SF. Ambitious roadmap with voice recognition, transcripts etc.”
JP

Jean-Pierre S.

Senior Manager - Digital Customer Operations

Natterbox support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Knowledge Base
Chat
24/7 (Live rep)
Email/Help Desk
Phone Support
FAQs/Forum

Training options

Documentation
Live Online
Videos
In Person
Webinars

Natterbox FAQs

Q. Who are the typical users of Natterbox?

Natterbox has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

These products have better value for money


Q. What languages does Natterbox support?

Natterbox supports the following languages:
English


Q. Does Natterbox support mobile devices?

Natterbox supports the following devices:
Android, iPad, iPhone


Q. Does Natterbox offer an API?

Yes, Natterbox has an API available for use.


Q. What level of support does Natterbox offer?

Natterbox offers the following support options:
Knowledge Base, Chat, 24/7 (Live rep), Email/Help Desk, Phone Support, FAQs/Forum

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