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VICIdial
5
203
4
47
3
12
2
4
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Open source call center software with predictive dialer
Table of Contents
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VICIdial - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: July 2026
VICIdial overview
Based on 266 verified user reviews
What is VICIdial?
By industry, VICIdial reviewers are most commonly professionals in telecommunications (25%). The most frequent use case for VICIdial cited by reviewers is call center operations (85% of reviewers).
What do users say about VICIdial pricing?
Most reviewers indicate that VICIdial delivers exceptional value for money, as they appreciate its free usage, lack of setup costs, and robust features. However, some users report that scaling or operational costs can become expensive.
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Call Center
Ease of Use
Predictive Dialer
Call Options
Bugs and Issues
Outdated and complex interface
VICIdial’s user interface
VICIdial review summaries overview
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.8
Features
4.7
Ease of use
4.4
Customer support
4.6
Reviews sentiment
What do users say about VICIdial?
Users say VICIdial is a robust, open-source call center solution with extensive features for inbound and outbound management, predictive dialing, and integration options. They appreciate its scalability, flexibility, and cost-effectiveness, noting that it is free to use and suitable for small to large centers. They find the active community and available support helpful, though setup can be complex for beginners and often requires technical knowledge.
Reviewers indicate the interface is outdated and not visually appealing, with some reporting that reporting tools are functional but lack polish and flexibility. They mention that customization is possible but sometimes difficult, and initial configuration can be challenging.
Select to learn more
Who uses VICIdial?
Based on 266 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
VICIdial's key features
Most critical features, based on insights from VICIdial users:
All VICIdial features
Features rating:
VICIdial alternatives
VICIdial
Starting from
400
Per month
DialedIn CCaaS
Starting from
25
/user
Per month
LiveAgent
Starting from
15
/user
Per month
Zendesk Suite
Starting from
55
/user
Per month
VICIdial pricing
Pricing plans
Pricing details:
User opinions about VICIdial price and value
Value for money rating:
Of 31 reviews that provide robust commentary on VICIdial's price and value, mention it in a positive light.
Most reviewers indicate that VICIdial offers exceptional value for money, highlighting that it is free to use, with no setup or ongoing costs, and provides more functionality than many paid alternatives. They appreciate the absence of vendor lock-in and the ability to expand affordably after initial setup. Users think it is especially beneficial for small businesses and organizations with limited budgets. Some reviewers find the cost of support reasonable and note the availability of a free trial without requiring credit card details. However, some users report that scaling up or certain operational costs can become expensive.
, and
VICIdial integrations (24)
Integrations rated by users
We looked at 266 user reviews to identify which products are mentioned as VICIdial integrations and how users feel about them.
Integration rating: 5.0 (2)
“Good workaround for the non-working mobile app of phone.systems.”
“Already made a review, it is easy to work with, light and fast”
Philipp R.
Senior development
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
“We use it to show when a school has attended an online workshop or training. This helps with onboarding to see the status of a new customer.”
Matthew W.
School Support and Retention Manager
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
VICIdial customer support
What do users say about VICIdial customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of VICIdial customer support.
A large number of users highlight VICIdial's active and knowledgeable community, including developers, as a major support asset.
A significant portion of users find paid and free support options reliable, with quick responses and helpful assistance available.
A few users report difficulties with unresponsive or hard-to-reach customer support, especially when scheduling or using chat.
Support options
Training options
VICIdial FAQs
VICIdial has the following typical customers:
Freelancers, Small Business, Large Enterprises, Mid-size Business
These products have better value for money
Q. What is VICIdial used for?
VICIdial is a contact / call center software suite targeting the telephony and communications requirements of every business up to and including enterprise level. Built on an open source platform and boasting a global installation base, VICIdial boasts a full-featured predictive dialer while also functioning as an Automated Call Distribution (ACD) system. Agents are therefore able to predictively or manually call through campaign lists while also handling inbound and outbound calls on a blended basis. From within a single, centralized web-based interface agents can also respond to inbound emails and engage in live customer chat sessions embedded into an existing website via widget. Routing options and queue prioritization rules then ensure that calls and emails are directed to the most qualified agent, with managers able to listen in on agent calls to monitor performance. Boasting over 2,000 features in total, VICIdial goes on to include automatic call recording that can be stopped or started at any time, while logging calls and call status. User levels and permissions can be set to restrict certain features or campaign accessibility, before web-based data exporting and sharable real time reporting enables authorized agents, managers and team leaders to analyze call campaign performance.
Q. Does VICIdial support mobile devices?
VICIdial supports the following devices:
Android, iPad, iPhone
Q. What level of support does VICIdial offer?
VICIdial offers the following support options:
Email/Help Desk, Chat, Knowledge Base, Phone Support, FAQs/Forum, 24/7 (Live rep)
