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Top Rated Business Phone Systems Software with Caller ID in 2026

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Verified reviewer profile picture

All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: March 2026

Caller ID helps businesses identify incoming calls, prioritize important calls, reduce spam, and enhance customer service by providing caller information. It also aids in integrating contact details, ensuring efficient call handling and follow-up. Our reviewers in business phone systems software rated this feature as important.

3 Best Business Phone Systems Software with Caller ID

  • VoIP.ms
  • RingEX
  • Ooma Office - Highest rated for caller ID

See other top Business Phone Systems products with caller id

How we picked the 3 top rated products

We chose the high-performing solutions on this list based on verified user ratings on our site. Depending on available data, qualifying products either had to be among the most user-reviewed or the most searched-for products in the business phone systems software category. They also needed to have sufficient reviews about caller id, have a minimum user rating of 3 out of 5 for that feature, and show evidence of U.S. market presence. We then added a distinction for the product with the highest rating for caller id based on our proprietary ratings and reviews. Sponsorship or client status has no influence on the selection of these products, but it may impact the order in which products appear.

Details for the 3 best products

VoIP.ms logo
4.8
(697)

User insights about the caller id feature

Reviewers appreciate VoIP.ms's caller ID capabilities, highlighting its configurability and flexibility. They report that it allows for customization based on conditions like inbound DID and enables businesses to display recognizable numbers, enhancing professionalism and trust. Users find it helpful for screening spam calls and managing call queues effectively. They indicate that the caller ID works well in North America and is reliable for both inbound and outbound calls. Users also mention that it is well-priced and integrates seamlessly with PBX systems.
“Having valid inbound Caller ID data is almost as important as the call itself. It allows us to more effectively assist the caller and ensure that repeat callers do not have to wait in a call queue multiple times, should a call get dropped, etc. VoIP.ms provides good Caller ID and Caller ID Name info for nearly all of our calls. Likewise, VoIP.ms reliably transmits our outbound Caller ID on all of our calls. We do not have to worry about this like other ITSPs who use "grey" routes that do not properly send outbound Caller ID.”
TH

Trevor H.

CEO

“"Caller ID" is important in VoIP.ms because it enhances professionalism, security, and call management. It allows businesses and individuals to display a recognizable number when making calls, which helps build trust with customers and ensures”
RZ

Roberto Z.

SEO

Business Phone Systems key features coverage

VoIP.ms offers 5 out of the 6 key features for Business Phone Systems software identified by reviewers:

Mobile Access
Call Routing4.7
Voice Mail4.8
Call Center Management4.6
Alerts/Notifications4.6
Call Transfer4.5

Pros and cons based on 697 verified reviews

82% of users rated VoIP.ms 5 out of 5 stars, while 1% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 697 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Affordable and flexible VoIP solution

Responsive and helpful support

Flexible and feature-rich VoIP

Cons:

Frequent service interruptions

Inconsistent SMS functionality

See pros and cons details

Pricing

Starting price:$1.10 other/per month|Free version:Not available|Free trial:Not available

Prices may vary depending on the number of users and features.

RingEX logo
4.2
(1.2K)

User insights about the caller id feature

Reviewers highlight RingEX's caller ID for its ability to identify callers and prepare for conversations. They appreciate its effectiveness in reducing spam calls and enabling call backs to missed calls. Users report that it generally works well, showing caller names and numbers, although some mention issues with anonymous calls and the need for additional features like CNAM. They find it helpful for managing customer interactions and navigating unwanted calls, but note occasional problems with call transfers and incomplete caller information.
“Caller ID is helpful when you are expecting a call, but for most customers, I am unfamiliar with their phone number to identify them. It is helpful when the call is marked as SPAM.”
LD

Lisa D.

Billing Administrator

“We are able to call the customers back immediately when a missed call comes in if they don't leave a VM.”
su

samantha u.

manager

Business Phone Systems key features coverage

RingEX offers 6 out of the 6 key features for Business Phone Systems software identified by reviewers:

Mobile Access4.4
Call Routing4.4
Voice Mail4.5
Call Center Management4.5
Alerts/Notifications4.3
Call Transfer4.4

Pros and cons based on 1,200 verified reviews

53% of users rated RingEX 5 out of 5 stars, while 6% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 1,200 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Flexible call forwarding

Convenient faxing options

Efficient office management

Versatile device accessibility

Seamless CRM integration

Cons:

Frequent call drops

Challenging account management

Slow issue resolution

Dependence on internet connection

High costs and hidden fees

See pros and cons details

Pricing

Starting price:$30 per user/per month|Free version:Not available|Free trial:Available

Prices may vary depending on the number of users and features.

Ooma Office logo
4.4
(248)

User insights about the caller id feature

Users find Ooma Office's caller ID valuable for identifying incoming calls, which helps them screen spam and prioritize customer interactions. They report that it shows client names and numbers, allowing them to address clients appropriately and prepare for discussions. Reviewers appreciate its reliability and ease of use, noting that it helps block unwanted calls and retrieve call history. They indicate that it is essential for maintaining professionalism and managing business calls effectively, though some mention occasional issues with identifying unknown callers.
“The Caller ID works. If there is no known name, the number will display, and the standard history feature makes it easy to go back and find calls when needed.”
CD

Chris D.

Owner

“This is crucial for our company, because it helps us identify patients by their first name when they call us!!!!”
MC

MARY C.

Office Manager

Business Phone Systems key features coverage

Ooma Office offers 6 out of the 6 key features for Business Phone Systems software identified by reviewers:

Mobile Access4.5
Call Routing4.5
Voice Mail5.0
Call Center Management4.2
Alerts/Notifications4.4
Call Transfer4.6

Pros and cons based on 248 verified reviews

65% of users rated Ooma Office 5 out of 5 stars, while 6% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 248 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Affordable business phone solution

Responsive and helpful support

Cons:

Inconsistent call management

See pros and cons details

Pricing

Starting price:$19.95 per user/per month|Free version:Not available|Free trial:Available

Prices may vary depending on the number of users and features.

Other Top Rated Business Phone Systems Software with Caller ID in 2026

LiveAgent logo

Multichannel Help Desk Solution with Powerful AI Features

Award-winning live chat, help desk, ticketing and call center software with AI, now UP TO 75% OFF. Start for free with a 30-day trial.

Read more about LiveAgent

Users also considered
Ringover logo
Category Leaders

100% cloud phone for startups and SMEs

Ringover is a 100% Cloud voice - video - chat - text and call center solution focused on team productivity and directly configurable by managers. The key: end-to-end technological control, a user-friendly interface, and support at each step.

Read more about Ringover

Users also considered
VoIP.ms logo
Category Leaders

Business Phone and IP telephony system

VoIP.ms is a cloud-based IP telephony system, which helps businesses streamline communication and manage incoming or outgoing calls using voicemail, caller ID, DID forwarding, encryption, call hunting and various other functionalities.

Read more about VoIP.ms

Users also considered
RingEX logo

RingEX - AI meets trusted communications

So much more than a business phone. Meet the phone system of the future. Set up in minutes and never drop a call again.

Read more about RingEX

Users also considered
GoTo Connect logo

The first-ever truly unified voice and video solution.

GoToConnect combines the power and reliability of Jive's cloud VoIP phone systems with GoToMeeting's web, audio and video conferencing into one simple, reliable and flexible solution. Users can meet, talk, chat, text and collaborate seamlessly via web browser, desktop application, or desk phone.

Read more about GoTo Connect

Users also considered
DialedIn CCaaS logo

Cloud-based contact center solution to streamline operations

DialedIn is a scalable, easy-to-use CCaaS solution for any inbound, outbound or blended call center with at least five seats. They improve efficiency, optimize operations, and boost service with advanced dialing options, intelligent call routing, seamless CRM integration and real-time analytics.

Read more about DialedIn CCaaS

Users also considered
Bitrix24 logo

All in one business management workspace

Bitrix24 is a cloud PBX business phone system, call center and CRM in one! Trusted by 12 million businesses it's available in cloud and on-premises. Inbound, outbound, SMS, multilevel IVR, call routing and more.

Read more about Bitrix24

Users also considered
Weave logo
Category Leaders

Customer communication and appointment scheduling solution

Weave is the all-in-one customer communications and engagement platform for small and midsize business. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire customer journey.

Read more about Weave

Users also considered
800.com logo

Telephony tool for searching & activating toll-free numbers

800.com is a telephone and call tracking software designed to help businesses of all sizes search and activate toll free and vanity numbers in compliance with FCC regulations. It enables employees to view name and phone number of callers and identify forwarded calls using a caller ID feature.

Read more about 800.com

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Twilio logo

Build, Scale, and Operate Customized Communication Solutions

Twilio offers an API for phone services enabling companies to make and receive phone calls and send and receive text messages. It allows programmers to integrate various communication methods and to use existing web development skills and codes to solve communication problems.

Read more about Twilio

Users also considered
3CX logo

Web & mobile-based (Android, iOS) communications system.

3CX is a Business Phone System offering telephony, video & live chat, in one easy-to-use integrated solution. Suitable for any business size or industry, 3CX is open-standards supporting a variety of IP phones & SIP trunk providers. Ideal for remote working, with free mobile apps for iOS & Android.

Read more about 3CX

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Kixie PowerCall logo
Category Leaders

More Connections, Better Conversations. AI-enhanced RevComms

Kixie is a cutting-edge revenue communications platform designed to supercharge your team’s calling and texting capabilities. Kixie leverages AI and automation to streamline outreach, maximize efficiency, and drive real revenue growth — all while keeping the human element in every conversation.

Read more about Kixie PowerCall

Users also considered
Dialpad logo

Cloud communications system for enterprise businesses

Dialpad is a cloud communication platform and business phone system that provides organizations with the latest in VoIP telephony technology to keep teams connected and productive. The platform comprises three integrated products; Dialpad Connect, Dialpad Support, and Dialpad Sell.

Read more about Dialpad

Users also considered
Telnyx Suite logo

All-in-one communications platform & API

Telnyx is an all-in-one communications platform which delivers voice, messaging & IP services for applications & communications companies. Telnyx enables users to integrate, manage & analyze all of their voice & messaging needs with features like elastic SIP trunking, programmable SMS, & more

Read more about Telnyx Suite

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Aircall logo

AI powered customer communications platform

Make every phone conversation count and give time back to your reps with 100+ CRM, Helpdesk, and software integrations.

Read more about Aircall

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CloudTalk logo

Cloud-based call center software for sales and support teams

CloudTalk is a VoIP phone system built for modern businesses. Make things easier for your sales and customer support teams with 70+ advanced features and easy-to-setup integrations with your existing business software. It’s the perfect phone system for mid-sized businesses. Try a FREE 14-day trial.

Read more about CloudTalk

Users also considered
Ooma Office logo

All-in-one VoIP solution for businesses of all sizes.

Ooma Office is an award-winning and affordable business VoIP solution for any size business. Pricing starts at $19.95/user/month and there are no contracts. We offer two service plans, designed to suit a variety of business needs.

Read more about Ooma Office

Users also considered
Squaretalk logo

All-in-one contact center platform for sales automation

Squaretalk is a powerful and versatile cloud communications platform with automations and integrations made simple. So simple, you'll have time for the other parts of your business.

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Tossable Digits logo

Virtual Phone Numbers and Real Numbers all on ONE device!

Tossable Digits offers virtual phone numbers with SMS anywhere in the US, Canada, and more than 60 other countries that ring on your existing phone. Add one or more virtual numbers to your phone with our app. Use them for sales, ad tracking, work, real estate, etc. No contracts! Cancel anytime.

Read more about Tossable Digits

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Acefone logo
Category Leaders

VoIP Phone Service trusted by modern businesses

Bring your company’s communications to the cloud age with Acefone. Be it internal or external communication, working remotely, gaining multi-device access or recording calls, Acefone’s 65+ industry-leading features fulfill all your business communication needs. Start your 14-day FREE trial today.

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MiVoice Business Solution logo

AI-powered communications solutions for all industries

MiVoice Business delivers a full communications solution with business phone features, chat and video messaging, audio and video conferencing, collaboration, and AI-integrated contact center capabilities that enables faster and more effective communications.

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ZIWO logo

API Based cloud contact center software with CRM Integration

ZIWO is a cloud call center software for sales, marketing, customer support for real or virtual agents. Features include CRM integration, outbound dialer, virtual phone , call tracking, call masking , Agent and Admin Mobile App along with live monitoring of Inbound & Outbound KPI such as IVR, FCR.

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8x8 Work logo

Integrated contact center, voice, chat, video, and APIs

8x8 Work: Your all-in-one collaboration hub - phone, video, messaging. Secure unified communication for every employee, anywhere, any device.

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Intulse logo

VoIP business phone system for organizations of all sizes

Intulse is a cloud-based VoIP service designed to help organizations streamline processes for inbound and outbound communications by providing phone solutions. Key features of managed VoIP include team collaboration, call queue management, conference calling, voicemail, number porting & reporting.

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JustCall logo

AI-Powered Customer Communication for Sales & Support Teams

JustCall is the business phone system for modern sales and support teams, with AI insights, multichannel support, and CRM integration.

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Key features for Business Phone Systems software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • Mobile Access: Reviewers appreciate mobile access for enabling on-the-go communication, handling business calls outside the office, and ensuring constant connectivity from various devices. 91% of reviewers rated this feature as important or highly important.
  • Call Routing: Reviewers value call routing for efficiently directing calls to the right person or department, enhancing customer service, and managing call flows effectively. 90% of reviewers rated this feature as important or highly important.
  • Voice Mail: Users highlight the convenience of voice mail features like email forwarding, transcription, and customizable greetings for managing missed calls and responding promptly. 90% of reviewers rated this feature as important or highly important.
  • Call Center Management: Reviewers emphasize the importance of call center management for tracking performance, managing users, and improving customer service with real-time analytics and customizable setups. 86% of reviewers rated this feature as important or highly important.
  • Alerts/Notifications: Users find alerts and notifications crucial for staying informed about missed calls, voicemails, and messages, ensuring timely responses and improved communication. 86% of reviewers rated this feature as important or highly important.
  • Call Transfer: Reviewers note the significance of call transfer for easily redirecting calls to appropriate recipients, facilitating communication within organizations, and managing multiple departments. 86% of reviewers rated this feature as important or highly important.