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Top Rated VoIP Software with Call Routing in 2026

Verified reviewer profile picture
Verified reviewer profile picture

All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: April 2026

Call routing directs calls to appropriate destinations based on preset rules, such as time, location, or agent availability. It enhances efficiency, ensures prompt response, and improves customer experience by reducing hold times and managing call flows effectively. Our reviewers in VoIP software rated this feature as important.

5 Best VoIP Software with Call Routing

Product
User rating
Starting price
Ooma Office logo
4.4
(248)
19.95
per user/per month
VoIP.ms logo
4.8
(697)
1.10
other/per month
3CX logo
4.4
(465)
350
flat rate/per year
Nextiva logo
4.6
(914)
25
per user/per month
RingEX logo
4.2
(1.2K)
30
per user/per month

See other top VoIP products with call routing

How we picked the 5 top rated products

We chose the high-performing solutions on this list based on verified user ratings on our site. Depending on available data, qualifying products either had to be among the most user-reviewed or the most searched-for products in the VoIP software category. They also needed to have sufficient reviews about call routing, have a minimum user rating of 3 out of 5 for that feature, and show evidence of U.S. market presence. We then added a distinction for up to three products based on our proprietary ratings and reviews: Highest rated, Highly rated for call routing, and Highly rated for free version. Sponsorship or client status has no influence on the selection of these products, but it may impact the order in which products appear.

Details for the 5 best products

Ooma Office logo
Reviews Sentiment
 
 
 
1-2(16)
3-4(70)
5(162)
Key Features
Online Voice Transmission4.5
Mobile Access4.5

User insights about the call routing feature

Users report that Ooma Office's call routing is easy to set up and modify, making it simple to transfer calls between lines and locations. They appreciate the system's reliability and the ability to route calls to mobile devices when necessary. Reviewers also highlight the virtual assistant and menu options for efficient call management.

See related user reviews

“It allowed us to easily transfer calls between offices and set up contingency plans for when someone was going to be out.”
SL

Stephanie L.

Program Coordinator

“I can send calls between lines, which doesn't sound fancy, but can do it from mobile to office line, which is great!”
CD

Chris D.

Owner

Starting price
19.95per user /
per month
Pros and Cons based on 248 verified reviews

Affordable business phone solution

Responsive and helpful support

Inconsistent call management

See pros and cons details
VoIP.ms logo
Reviews Sentiment
 
 
 
1-2(5)
3-4(121)
5(571)
Key Features
Online Voice Transmission4.6
Mobile Access

User insights about the call routing feature

Users find VoIP.ms's call routing highly flexible and customizable, allowing calls to be directed to various devices and locations. They appreciate the reliability and ease of setup, though some mention occasional configuration challenges. Reviewers highlight the value and premium routing options, as well as the ability to handle calls efficiently across multiple lines and locations.

See related user reviews

“SUPER flexible, with rule based routing to different destinations (call forwarding, SIP destinations, IVRs, voice mailboxes, etc). In addition the hunt groups work excellent. Rules can be based on anything (caller ID, destination number, time of day, incoming number, etc)”
DV

Dave V.

IT Manager

“Ensuring that the calls are routed where they need to go, and the ease of setting up and maintaining call routing is an important aspect of their service offering.”
RP

Richard P.

Solutions Architect

Starting price
1.10other /
per month
Pros and Cons based on 697 verified reviews

Affordable and flexible VoIP solution

Responsive and helpful support

Flexible and feature-rich VoIP

Frequent service interruptions

Inconsistent SMS functionality

See pros and cons details
3CX logo
Reviews Sentiment
 
 
 
1-2(18)
3-4(168)
5(279)
Key Features
Online Voice Transmission4.3
Mobile Access4.5

User insights about the call routing feature

Reviewers indicate that 3CX's call routing is user-friendly and efficient, allowing easy distribution of calls to the correct contacts. They appreciate the ability to manage call flows and out-of-office routing. Some users note minor difficulties in setup and the lack of conference call capabilities, but overall, they find the routing system effective for their needs.

See related user reviews

“This function assists us greatly in managing call flows, as well as out of office/out of business hours flows and expectations. ”
AM

Andrew M.

Technical Support

“Ensuring the calls are routed to the correct person, is timesaving, as the correct department is accessed first time which is better for customer ”
SL

Simone L.

HR Manager

Starting price
350flat rate /
per year
Pros and Cons based on 465 verified reviews

Versatile PBX solutions

Unified corporate communication

Frequent technical issues

See pros and cons details
Nextiva logo
Reviews Sentiment
 
 
 
1-2(47)
3-4(139)
5(728)
Key Features
Online Voice Transmission4.8
Mobile Access4.6

User insights about the call routing feature

Reviewers appreciate Nextiva's call routing capabilities for their reliability and ease of use. They find it simple to transfer and forward calls within the office and to mobile devices. Users report that the auto attendant feature, though requiring a learning curve, works well once set up. They also highlight the system's customization options and seamless call flow management.

See related user reviews

“I love how as an account administrator I am able to create different call flow charts that route calls to different numbers on our VOIP plan and to outside numbers as well. I am able to route calls based on our business hours and holiday schedules.”
BO

Barbara O.

Controller

“Call Routing is an awesome feature that allows me to receive customer calls on my cell if we are closed for a Holiday or are just simply out of the office ”
CL

Cindy L.

Owner

Starting price
25per user /
per month
Pros and Cons based on 914 verified reviews

Enhanced team connectivity

Comprehensive communication tools

Scalable for small businesses

Smooth transition process

Challenging contract terms

Limited messaging capabilities

Slow issue resolution

See pros and cons details
RingEX logo
Reviews Sentiment
 
 
 
1-2(76)
3-4(494)
5(630)
Key Features
Online Voice Transmission4.4
Mobile Access4.4

User insights about the call routing feature

Reviewers appreciate RingEX's call routing for its simplicity and effectiveness in transferring calls to the right people. They find the system user-friendly, though some mention a learning curve and occasional issues. Users highlight the importance of routing calls to team members and departments, ensuring efficient communication and customer service.
Verified reviewer profile picture

See related user reviews

“This is important because calls were routed to specific Loan Officers who were licensed in the state the borrower was calling from. It allows for the initial caller to give information about the caller/client to the Loan Officer to set the stage. ”
MN

Michelle N.

Executive Assistant to Owner/CEO

“Calls are routed from office to mobile to voice mail, this helps us to stay connected with our clients and internal team all time.”
Verified reviewer profile picture

Amin L.

Digital Strategist

Starting price
30per user /
per month
Pros and Cons based on 1,200 verified reviews
Verified reviewer profile picture

Flexible call forwarding

Convenient faxing options

Efficient office management

Versatile device accessibility

Seamless CRM integration

Frequent call drops

Challenging account management

Slow issue resolution

Dependence on internet connection

High costs and hidden fees

See pros and cons details

Other Top Rated VoIP Software with Call Routing in 2026

Zoom Workplace logo

Zoom is an all-in-one collaboration platform

With Team Chat, Phone, AI Companion, and more, Zoom Workplace is the platform for your best work. With Zoom Workplace, you can share your calendar availability, connect with your team, access your work phone on any device, and more.

Read more about Zoom Workplace

Users also considered
GoTo Meeting logo

Online meeting software with HD video conferencing

Get a fast, easy and reliable professional solution that enables customers to connect with colleagues through in-meeting chat or conference calling, and screenshare their presentations, all with the click of a button. The Meeting solution from GoTo Connect pairs productivity with flexibility.

Read more about GoTo Meeting

Users also considered
Microsoft Teams logo

Chat-based workspace in Office 365

Microsoft Teams is a chat-based workspace in Microsoft 365 which lets users collaborate on documents, make voice & video conference calls, view chat logs, and more. Teams has replaced Skype for Business as Microsoft's online meeting solution.

Read more about Microsoft Teams

Users also considered
Webex Suite logo

One app for everything. And everyone.

Webex brings together Calling, Meeting and Messaging modes of collaboration into a seamless, engaging, inclusive and intelligent experience.

Read more about Webex Suite

Users also considered
Ringover logo
Category Leaders

100% cloud phone for startups and SMEs

Ringover allows you to make unlimited VoIP calls to over 110 destinations worldwide - no matter your plan - offering you precise, transparent rates for all other global destinations.

Read more about Ringover

Users also considered
VoIP.ms logo
Category Leaders

Business Phone and IP telephony system

VoIP.ms is a cloud-based IP telephony system, which helps businesses streamline communication and manage incoming or outgoing calls using voicemail, caller ID, DID forwarding, encryption, call hunting and various other functionalities.

Read more about VoIP.ms

Users also considered
Nextiva logo
Category Leaders

AI-enabled solution to streamline business communication

AI-enabled solution that helps connect businesses to all of their conversations on one, AI-powered platform, helping them understand their customers in real-time to create personalized experiences that set them apart.

Read more about Nextiva

Users also considered
Talkdesk logo

Cloud-based contact center & customer experience platform

Talkdesk browser based call center software works seamlessly over VoIP. Enjoy advanced functionality such as ACD, skills-based routing, IVR and more.

Read more about Talkdesk

Users also considered
RingEX logo

RingEX - AI meets trusted communications

Designed to give you a flexible, mobile, and powerful cloud phone system. Experience HD-quality web, audio, and video, along with one-click functionality and webinar capabilities with RingCentral Video. Promote collaboration with team messaging, unlimited SMS, and more.

Read more about RingEX

Users also considered
GoTo Connect logo

The first-ever truly unified voice and video solution.

GoToConnect combines the power and reliability of Jive's cloud VoIP phone systems with GoToMeeting's web, audio and video conferencing into one simple, reliable and flexible solution. Users can meet, talk, chat, text and collaborate seamlessly via web browser, desktop application, or desk phone.

Read more about GoTo Connect

Users also considered
DialedIn CCaaS logo

Cloud-based contact center solution to streamline operations

DialedIn's call routing, predictive dialing and CRM integration, and VoIP call center features increases call center efficiency and service quality.

Read more about DialedIn CCaaS

Users also considered
Bitrix24 logo

All in one business management workspace

Bitrix24 is a #1 business VoIP system used by over 12 million businesses worldwide. Cloud, mobile and open source versions available.

Read more about Bitrix24

Users also considered
Weave logo
Category Leaders

Customer communication and appointment scheduling solution

Weave is the all-in-one customer communications and engagement platform for small and midsize business. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire customer journey.

Read more about Weave

Users also considered
800.com logo
Category Leaders

Telephony tool for searching & activating toll-free numbers

800.com is a telephone and call tracking software designed to help businesses of all sizes search and activate toll free and vanity numbers in compliance with FCC regulations. It enables employees to view name and phone number of callers and identify forwarded calls using a caller ID feature.

Read more about 800.com

Users also considered
Twilio logo

Build, Scale, and Operate Customized Communication Solutions

Twilio offers an API for phone services enabling companies to make and receive phone calls and send and receive text messages. It allows programmers to integrate various communication methods and to use existing web development skills and codes to solve communication problems.

Read more about Twilio

Users also considered
Convoso logo

AI virtual agent for call center automation

Convoso is a VoIP based PBX phone system, that will dramatically increase contact and lead conversion rates.

Read more about Convoso

Users also considered
3CX logo

Web & mobile-based (Android, iOS) communications system.

3CX is an open-platform, software VoIP phone system that works with popular IP Phones and SIP trunks whether on-premise or in the cloud. Simple, affordable and flexible, 3CX eliminates the cost and management headaches of outdated, traditional phone systems or the limitations of shared cloud PBXs.

Read more about 3CX

Users also considered
Kixie PowerCall logo
Category Leaders

More Connections, Better Conversations. AI-enhanced RevComms

Kixie is a cutting-edge revenue communications platform designed to supercharge your team’s calling and texting capabilities. Kixie leverages AI and automation to streamline outreach, maximize efficiency, and drive real revenue growth — all while keeping the human element in every conversation.

Read more about Kixie PowerCall

Users also considered
Dialpad logo

Cloud communications system for enterprise businesses

Dialpad is a cloud communication platform and business phone system that provides organizations with the latest in VoIP telephony technology to keep teams connected and productive. The platform comprises three integrated products; Dialpad Connect, Dialpad Support, and Dialpad Sell.

Read more about Dialpad

Users also considered
Telnyx Suite logo

All-in-one communications platform & API

Telnyx is an all-in-one communications platform which delivers voice, messaging & IP services for applications & communications companies. Telnyx enables users to integrate, manage & analyze all of their voice & messaging needs with features like elastic SIP trunking, programmable SMS, & more

Read more about Telnyx Suite

Users also considered
Wildix logo

The First Sales-Oriented Unified Communications Solution.

Wildix: Unified communications platform combining voice, video, messaging and AI for businesses. 1 million+ users. 200+ integrations.

Read more about Wildix

Users also considered
Five9 logo

Cloud contact and call center software

Five9 allows you to make the move to a VoIP call center on your terms with our VoIP phone service, using either a VoIP gateway or the built-in Agent Softphone based on SIP (Session-Initiation Protocol, the leading standard for VoIP communications).

Read more about Five9

Users also considered
Aircall logo

AI powered customer communications platform

Make every phone conversation count and give time back to your reps with 100+ CRM, Helpdesk, and software integrations.

Read more about Aircall

Users also considered
Intermedia Unite logo
Category Leaders

All-in-one communications & collaboration tool

Award-winning VoIP business phone system that helps small businesses lower costs and increase employee productivity. With complementary mobile and desktop apps Unite users stay seamlessly connected. Unite is backed by J.D. Power-certified 24/7 support and a 99.99% uptime service level agreement.

Read more about Intermedia Unite

Users also considered
CallTools logo
Category Leaders

All-in-one predictive dialer & inbound call center solution

CallTools is an all-in-one call center solution offering an outbound power dialer & inbound call center with live agent monitoring, skill-based routing, & more. Unlimited Minutes on Predictive, Power, and Preview Dialer with Built-In Web Phone, CRM, and Dedicated In-House Support Team. Call us now!

Read more about CallTools

Users also considered

Key features for VoIP software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • Online Voice Transmission: Reviewers highlight the clarity and reliability of voice calls, flexibility in communication, and cost savings by using internet connections instead of traditional phone lines. 93% of reviewers rated this feature as important or highly important.
  • Mobile Access: Reviewers value the ability to access VoIP features on the go, enabling remote work and communication from any location using mobile devices. 90% of reviewers rated this feature as important or highly important.
  • Voice Mail: Users find voice mail features essential for tracking missed calls, with options to receive messages via email, maintaining efficient communication. 88% of reviewers rated this feature as important or highly important.
  • Alerts/Notifications: Reviewers emphasize the importance of customizable alerts for missed calls, voicemails, and other events, ensuring timely awareness and response. 83% of reviewers rated this feature as important or highly important.
  • Call Recording: Users highlight the benefits of recording calls for quality assurance, training, compliance, and resolving disputes, with easy access and management features. 79% of reviewers rated this feature as important or highly important.