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C2-ITSM

The ultimate ITSM platform

Table of Contents

Is this product right for your business?

Find out with a

C2-ITSM - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

C2-ITSM overview

What is C2-ITSM?

C2 ITSM is an integrated IT service management software designed for organizations looking to provide highly refined quality service delivery. It’s also an ITIL-ready and codeless service desk built for reaching ultimate automation potential and operating best-in-class ticketing. Beyond IT, C2 delivers powerful and flexible enterprise service management solutions for either on-premise or cloud installation, putting IT as a real partner for business.

Based on best industry practices and ITIL framework, C2 ITSM helps businesses with full ticketing features within its help desk core. Plus, the system gives an edge with process automation, dynamic real-time analytics, customized dashboards, scalable knowledge base and relevant KPIs. C2 ITSM allows ensuring optimal communication with existing systems thanks to its REST-ful API and quick integrations.

C2 ITSM has been developed around a service catalog feature which allows cross-department service delivery, engrafted were a self-service portal, a CMDB, various ticketing features and a automation/business rules generator.

C2 Innovations draws on its long experience in ITSM solutions design and implementation to offer efficient, creative and competitive solutions suited to its client's needs and expectations. As a result of its extensive experience in designing and implementing ITSM solutions, C2 Innovations can provide professional services and leading expertise in the following areas:

Management and Project Management

Change Management

Process Reengineering and Continuous Improvement

Optimization of business processes ITSM

Analysis of maturity (ITIL, COBIT)

Business analysis and expert recommendations

Key benefits of using C2-ITSM

- Discover a flexible platform that centralizes your users' requests and automates your processes.

- Improve your quality of service and level of support, and deliver an unparalleled user experience.

- Reduce silo work and your IT processes with optimized workflows for maximum efficiency.

- Control the impacts of changes and configurations.

Save time and money with this tailor-made solution. Compliant with industry best practices, C2 ITSM is an all-inclusive, affordable, add-on-free software that adapts to your business processes within days.

Starting price

44per user /
per month

Alternatives

with better value for money

C2-ITSM’s user interface

Ease of use rating:

4.3

(14)

C2-ITSM reviews

Overall rating

4.3

Positive reviews

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend8.7/10

Rating distribution

Pros

“This is the most robust and wonderfully integrated ITSM I have ever had the ability to use, endorse and build.”

Sandhya L.

Software Developer

“This is the most flexible and beautifully integrated ITSM that I have ever had the chance to use, support and develop. It has all the functionnalities you can dream of and they are easy to use.”

Rachelle T.

Help Desk Manager

“It's nice for automated testing and web dev if you need an everyday tool. Once you get used to the hacks, its really fun and easy to use.”

Verified reviewer

Anonymity request

Cons

“Lack of customization in the various screens, complexity of the database to get our own reports.”

Mirela C.

Junior Web Developer

“To be noted that none of the bugs we have encountered have "broken the system" or lead to productivity loss.”

Jeremy P.

IT security advisor

“It lacks customization for various screens and there is complexity in database to prepare reports. It is hard to activate few features of the system which may not be software related.”

Sandhya L.

Software Developer

Who uses C2-ITSM?

Based on 14 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Accounting

Computer & Network Security

Computer Software

Consumer Goods

Others

Use cases

- Not enough reviews

C2-ITSM's key features

Most critical features, based on insights from C2-ITSM users:

Interaction tracking

5.0

(1)

Workflow management

4.0

(2)

Reporting/Analytics

3.0

(1)

Task management

4.0

(1)

All C2-ITSM features

Features rating:

4.0

(14)

Macros/Templated responses

3.0

(1)

Knowledge base management

5.0

(1)

Alerts/Escalation

5.0

(1)

Mobile access

4.0

(1)

Document storage

5.0

(1)

Email management

5.0

(1)

Live chat

4.0

(1)

Maintenance management

(0)

Monitoring

(0)

Multi-Channel communication

(0)

Multi-Language

(0)

No-Code

(0)

Performance metrics

(0)

Prioritization

(0)

Problem management

(0)

Procurement management

(0)

Project management

(0)

Workflow configuration

3.0

(1)

Knowledge management

(0)

IT reporting

(0)

IT asset tracking

(0)

IT asset management

(0)

Issue tracking

(0)

Issue management

(0)

Issue auditing

(0)

Inventory tracking

(0)

Inventory management

(0)

Incident management

(0)

Inbox management

(0)

HR management

(0)

Help desk management

(0)

User management

(0)

Timesheet management

(0)

Third-Party integrations

(0)

Text editing

(0)

Template management

(0)

Surveys & feedback

(0)

Support ticket tracking

(0)

Support ticket management

(0)

Supplier management

(0)

SSL security

(0)

Social media integration

(0)

Single sign on

(0)

Service request management

(0)

Service level agreement (sla) management

3.0

(1)

Service catalog

(0)

Self service portal

3.0

(1)

Search/Filter

(0)

Rules-Based workflow

(0)

Role-Based permissions

(0)

Requisition management

(0)

Reporting & statistics

(0)

Remote access/control

(0)

Release management

(0)

Recurring issues

(0)

Real-Time updates

(0)

Real-Time notifications

(0)

Real-Time chat

(0)

Queue management

5.0

(1)

Purchase order management

(0)

Communication management

(0)

Commenting/Notes

(0)

Collaboration tools

(0)

CMDB

(0)

Client portal

(0)

Chat/Messaging

(0)

Change management

(0)

Categorization/Grouping

(0)

Catalog management

(0)

Capacity management

(0)

Call center management

(0)

Calendar management

(0)

Availability management

(0)

Autoresponders

(0)

Automated routing

(0)

Audit trail

(0)

Audit management

(0)

Assignment management

(0)

Asset tracking

(0)

Asset lifecycle management

(0)

Approval process control

(0)

API

(0)

Analytics

(0)

Alerts/Notifications

(0)

Activity tracking

(0)

Activity dashboard

(0)

Active directory integration

(0)

Access controls/permissions

(0)

Gantt/Timeline view

(0)

Full text search

(0)

Feedback management

(0)

Event triggered actions

(0)

Event management

(0)

Employee management

(0)

Email templates

(0)

Drag & drop

(0)

Disaster recovery

(0)

Data visualization

(0)

Data import/export

(0)

Dashboard creation

(0)

Dashboard

(0)

Customizable templates

(0)

Customizable reports

(0)

Customizable forms

(0)

Customizable fields

(0)

Customizable branding

(0)

Customer history

(0)

Customer database

(0)

CRM

(0)

Cost tracking

(0)

Contract/License management

(0)

Content management

(0)

Configuration management

(0)

Configurable workflow

(0)

Compliance tracking

(0)

Compliance management

(0)

C2-ITSM alternatives

C2-ITSM

4.3

(14)

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.3

Features

4.0

Value for Money

4.3

Customer Support

4.4

Zendesk Suite

4.4

(4K)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.3

Features

4.4

Value for Money

4.2

Customer Support

4.3

TeamSupport

4.5

(847)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.4

Features

4.3

Value for Money

4.4

Customer Support

4.5

LiveChat

4.6

(1.7K)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.7

Features

4.5

Value for Money

4.5

Customer Support

4.6

C2-ITSM pricing

Value for money rating:

4.3

(14)

Starting from

/user

Per month

Pricing details

Subscription

Free trial

Free plan

Pricing range

User opinions about C2-ITSM price and value

Value for money rating:

4.3

(14)

To see what individual users think of C2-ITSM's price and value, check out the review snippets below.

“This is the most robust and wonderfully integrated ITSM I have ever had the ability to use, endorse and build.”

Sandhya L.

Software Developer

“This is the most flexible and beautifully integrated ITSM that I have ever had the chance to use, support and develop. It has all the functionnalities you can dream of and they are easy to use.”

Rachelle T.

Help Desk Manager