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Kaseya VSA
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
IT systems management software for internal IT and MSPs
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Kaseya VSA - 2026 Pricing, Features, Reviews & Alternatives


All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: February 2026
Kaseya VSA overview
What is Kaseya VSA?
Kaseya VSA is a cloud-based Remote Monitoring and Management (RMM) software built for IT professionals. It is designed to help organizations monitor, manage, and secure any endpoint from anywhere.
Kaseya VSA offers a comprehensive set of features to streamline IT operations. Its monitoring and alerting capabilities enable proactive issue addressal by ensuring IT teams are the first to know about potential issues. The automated patch management functionality keeps Windows, Mac, and third-party applications up-to-date across the organization, while the auto-remediation feature helps transform how routine IT issues are handled, freeing up time for more strategic initiatives.
The software provides users visibility into the IT infrastructure through its asset and inventory management, remote access and control, and omni network monitoring capabilities. Kaseya VSA's reporting and analytics tools transform data into actionable insights, enabling IT professionals to refine processes, demonstrate value, and drive strategic decisions. The platform's IT automation capabilities liberates from manual tasks, allowing technicians to focus on high-impact projects.
Kaseya VSA also offers security features, including mobile device management, ransomware detection, and integration with advanced security modules like EDR, DDoS, Managed SOC, AV, and WAF. Enforced two-factor authentication further strengthens the security posture. With integrations across the IT management ecosystem, Kaseya VSA empowers MSPs, IT departments, cybersecurity professionals, network administrators, and service providers to streamline operations from a single pane of glass. By unifying endpoint management, automation, and protection, Kaseya VSA enables IT teams to become proactive rather than reactive, driving strategic value for the organization.
Key benefits of using Kaseya VSA
• Automation features to streamline routine IT tasks and boost technician efficiency, freeing up time for strategic initiatives
• Advanced security modules including EDR, DDoS protection, Managed SOC, and more to safeguard every endpoint against evolving cyber threats
• Integration with other critical IT workflows like PSA, documentation, backup, and compliance for a unified management experience
• Faster resolution of IT issues through proactive monitoring and remote troubleshooting capabilities
Starting price
Alternatives
with better value for money
Pros & Cons


Ease of Use
Remote Control
Features
User Interface
Training and Learning Curve
Slow and unreliable customer support
Kaseya VSA’s user interface
Kaseya VSA pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
3.7
Features
4.2
Ease of use
3.6
Customer support
3.6
Reviews sentiment
What do users say about Kaseya VSA?
Overall, Kaseya VSA is a powerful and comprehensive IT management tool with a range of features that can help streamline IT operations and improve security. While it may be complex and costly for some organizations, it can be a worthwhile investment for those in need of robust IT management capabilities.
Select to learn more
Who uses Kaseya VSA?
Based on 206 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Kaseya VSA's key features
Most critical features, based on insights from Kaseya VSA users:
All Kaseya VSA features
Features rating:
Kaseya VSA alternatives
Kaseya VSA pricing
Value for money rating:
Starting from
No pricing info
User opinions about Kaseya VSA price and value
Value for money rating:
To see what individual users think of Kaseya VSA's price and value, check out the review snippets below.
Gene B.
Owner
Joseph P.
Kaseya VSA integrations (49)
Integrations rated by users
We looked at 206 user reviews to identify which products are mentioned as Kaseya VSA integrations and how users feel about them.
Integration rating: 5.0 (3)
“Allows us to connect to systems straight from our PSA for client ticket resolution.”
Shawn S.
Senior Systems Administrator
Integration rating: 5.0 (3)
“Creates configurations automatically for all managed assets and allows us to create correlation in our documentation system for caveats and such that only applies to certain systems.”
Shawn S.
Senior Systems Administrator
Integration rating: 4.5 (2)
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
Kaseya VSA customer support
What do users say about Kaseya VSA customer support?
Customer support rating:
We analyzed 29 verified user reviews to identify positive and negative aspects of Kaseya VSA customer support.
A small group of reviewers found support responsive, knowledgeable, and helpful, especially during initial setup or troubleshooting.
Widespread user sentiment highlights slow response times, lack of follow-through, and inconsistent or poor support experiences.
Support options
Training options
To see what individual users say about Kaseya VSA's customer support, check out the review snippets below.
“Their customer support is top notch and they work hard to help you. ”

RJ E.
Owner
“Their support desk is very unreliable and often tickets can go many days without any feedback.”
Joel S.
Senior Solutions Architech
“My only complaint would be support incidents often take time to work through. ”
James P.
Network Engineer II
Kaseya VSA FAQs
Kaseya VSA has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
These products have better value for money
Q. What languages does Kaseya VSA support?
Kaseya VSA supports the following languages:
Dutch, English, French, German
Q. Does Kaseya VSA support mobile devices?
Kaseya VSA supports the following devices:
Android, iPad, iPhone
Q. Does Kaseya VSA offer an API?
Yes, Kaseya VSA has an API available for use.
Q. What level of support does Kaseya VSA offer?
Kaseya VSA offers the following support options:
Email/Help Desk, Phone Support, FAQs/Forum, Knowledge Base, Chat, 24/7 (Live rep)
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