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Kaseya VSA Logo

IT systems management software for internal IT and MSPs

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Kaseya VSA - 2026 Pricing, Features, Reviews & Alternatives

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All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: February 2026

Kaseya VSA overview

What is Kaseya VSA?

Kaseya VSA is a cloud-based Remote Monitoring and Management (RMM) software built for IT professionals. It is designed to help organizations monitor, manage, and secure any endpoint from anywhere.

Kaseya VSA offers a comprehensive set of features to streamline IT operations. Its monitoring and alerting capabilities enable proactive issue addressal by ensuring IT teams are the first to know about potential issues. The automated patch management functionality keeps Windows, Mac, and third-party applications up-to-date across the organization, while the auto-remediation feature helps transform how routine IT issues are handled, freeing up time for more strategic initiatives.

The software provides users visibility into the IT infrastructure through its asset and inventory management, remote access and control, and omni network monitoring capabilities. Kaseya VSA's reporting and analytics tools transform data into actionable insights, enabling IT professionals to refine processes, demonstrate value, and drive strategic decisions. The platform's IT automation capabilities liberates from manual tasks, allowing technicians to focus on high-impact projects.

Kaseya VSA also offers security features, including mobile device management, ransomware detection, and integration with advanced security modules like EDR, DDoS, Managed SOC, AV, and WAF. Enforced two-factor authentication further strengthens the security posture. With integrations across the IT management ecosystem, Kaseya VSA empowers MSPs, IT departments, cybersecurity professionals, network administrators, and service providers to streamline operations from a single pane of glass. By unifying endpoint management, automation, and protection, Kaseya VSA enables IT teams to become proactive rather than reactive, driving strategic value for the organization.

Key benefits of using Kaseya VSA

• Comprehensive remote monitoring and management (RMM) capabilities to oversee and control the entire IT infrastructure from anywhere

• Automation features to streamline routine IT tasks and boost technician efficiency, freeing up time for strategic initiatives

• Advanced security modules including EDR, DDoS protection, Managed SOC, and more to safeguard every endpoint against evolving cyber threats

• Integration with other critical IT workflows like PSA, documentation, backup, and compliance for a unified management experience

• Faster resolution of IT issues through proactive monitoring and remote troubleshooting capabilities

Starting price

Free

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Pros & Cons

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Verified reviewer profile picture

Ease of Use

Remote Control

Features

User Interface

Training and Learning Curve

Slow and unreliable customer support

Kaseya VSA’s user interface

Ease of use rating:

Kaseya VSA pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from 

Overall rating

Reviews sentiment

 
 
 
1-2(11)
3-4(123)
5(72)

What do users say about Kaseya VSA?

Overall, Kaseya VSA is a powerful and comprehensive IT management tool with a range of features that can help streamline IT operations and improve security. While it may be complex and costly for some organizations, it can be a worthwhile investment for those in need of robust IT management capabilities.

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Who uses Kaseya VSA?

Based on 206 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Information Technology and Services
Computer Software
Computer & Network Security
Computer Networking
Others

Use cases

Managed Service Providers (MSP)
IT Management
Remote Desktop
IT Ticketing Systems
Remote Support

Kaseya VSA's key features

Most critical features, based on insights from Kaseya VSA users:

Server monitoring
Remote access/control
Remote monitoring & management
Screen sharing
Compliance management
Reporting/Analytics

All Kaseya VSA features

Features rating:

Task management
Knowledge management
IT asset management
Problem management
Maintenance scheduling
Mobile access
Compliance tracking
Incident management
Help desk management
Customizable reports
Alerts/Notifications
Alerts/Escalation
Real-Time chat
File transfer
Release management
Patch management
Real-Time monitoring
Access controls/permissions
Unattended access
Real-Time notifications
Self service portal
Activity tracking
Change management
File sharing
API
Workflow management
Real-Time reporting
Network monitoring
Real-Time data
Network resource management
Network wide management
Real-time alerts
Patch prioritization
Projections
Project management
Patch testing
Print management
Performance management
Power Management
Policy management
Performance metrics
Web traffic reporting
Vulnerability scanning
Virtual machine monitoring
Uptime reporting
Two-Factor authentication
Troubleshooting
Time zone tracking
Threshold alerts
Third-Party integrations
Support ticket management
Summary Reports
Status tracking
SSL security
Simple network management protocol (snmp)
Session transfer
Session recording
Service level agreement (sla) management
Security tools
Secure login
Secure data storage
Screen recording
Scheduling
Role-Based permissions
Reporting & statistics
Remote update/installation
Remote support
Remediation management
Real-Time updates
Multiple user accounts
Customization
Customizable templates
Customizable fields
Customizable branding
Credential management
CPU monitoring
Configuration management
Configurable workflow
Collaboration tools
Chat/Messaging
Baseline manager
Bandwidth monitoring
Backup and recovery
Automatic scans
Automatic patch deployment
Automatic backup
Automated scheduling
Authentication
Audit trail
Audit management
Asset tracking
Approval process control
Application management
Anti virus
Activity dashboard
Active directory integration
Multiple monitor access
Multi-User collaboration
Monitoring
Mobile device management
Maintenance management
Live chat
License management
IT reporting
IT asset tracking
Issue management
Issue auditing
IP address monitoring
Inventory management
HIPAA compliant
For msps
Event logs
Employee activity monitoring
Email monitoring
Drag & drop
Diagnostic tools
Device management
Device auto discovery
Desktop virtualization
Deployment management
Data visualization
Dashboard

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Kaseya VSA pricing

Value for money rating:

Starting from

Empty state illustration for "No pricing info"

No pricing info

Pricing details
Subscription
Free trial
Free plan
Pricing range

User opinions about Kaseya VSA price and value

Value for money rating:

To see what individual users think of Kaseya VSA's price and value, check out the review snippets below.

“The account reps I have had for the past several years have been amazing. You need to get to know as many people as you can at Kaseya and learn to work as a team with them and you will be very happy.”
GB

Gene B.

Owner

“My engineers love the Kaseya VSA, ease of use and speed. We have been a long time Kaseya partner and plan to continue our great partnership.”
JP

Joseph P.

Kaseya VSA integrations (49)

Integrations rated by users

We looked at 206 user reviews to identify which products are mentioned as Kaseya VSA integrations and how users feel about them.

Autotask PSA logo
Autotask PSA

Integration rating: 5.0 (3)

Allows us to connect to systems straight from our PSA for client ticket resolution.

SS

Shawn S.

Senior Systems Administrator

IT Glue logo
IT Glue

Integration rating: 5.0 (3)

Creates configurations automatically for all managed assets and allows us to create correlation in our documentation system for caveats and such that only applies to certain systems.

SS

Shawn S.

Senior Systems Administrator

Zendesk Suite logo
Zendesk Suite

Integration rating: 4.5 (2)

Integration rating: 5.0 (1)

Integration rating: 5.0 (1)

Integration rating: 5.0 (1)

Kaseya VSA customer support

What do users say about Kaseya VSA customer support?

Customer support rating:

We analyzed 29 verified user reviews to identify positive and negative aspects of Kaseya VSA customer support.

A small group of reviewers found support responsive, knowledgeable, and helpful, especially during initial setup or troubleshooting.

Widespread user sentiment highlights slow response times, lack of follow-through, and inconsistent or poor support experiences.

Support options

Email/help desk
Phone support
Faqs/forum
Knowledge base
Chat
24/7 (live rep)

Training options

Documentation
Live online
Videos
Webinars
In person

To see what individual users say about Kaseya VSA's customer support, check out the review snippets below.

“Their customer support is top notch and they work hard to help you. ”

Verified reviewer profile picture

RJ E.

Owner

“Their support desk is very unreliable and often tickets can go many days without any feedback.”

JS

Joel S.

Senior Solutions Architech

“My only complaint would be support incidents often take time to work through. ”

JP

James P.

Network Engineer II

Kaseya VSA FAQs

Q. Who are the typical users of Kaseya VSA?

Kaseya VSA has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

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Q. What languages does Kaseya VSA support?

Kaseya VSA supports the following languages:
Dutch, English, French, German


Q. Does Kaseya VSA support mobile devices?

Kaseya VSA supports the following devices:
Android, iPad, iPhone


Q. Does Kaseya VSA offer an API?

Yes, Kaseya VSA has an API available for use.


Q. What level of support does Kaseya VSA offer?

Kaseya VSA offers the following support options:
Email/Help Desk, Phone Support, FAQs/Forum, Knowledge Base, Chat, 24/7 (Live rep)

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