ConnectWise Automate Reviews

ConnectWise Automate

IT Automation for Today’s IT World

4.21/5 (63 reviews)

Mike Herrington

Automate - IT automation software for IT Service Providers

Used daily for 2+ years
Reviewed 2018-07-24
Review Source: Software Advice

I work for an MSP, and we have the luxury of having a full time guy that is our Automate administrator. He's amazing, and has made this software do some really incredible stuff for us. It had good functionality out of the box, but we've been adding scripts and automation to it for 5 years at this point. The sky is the limit on what you can do, but you will need to invest the time and energy into doing it.We love Automate. We use it to manage patches and updates across thousands of computers. We also use it for customized monitoring and alerting on workstations and servers. Monitoring is really robust and granular. It does a great job of gathering a TON of data about the network, and that data is searchable. There are a bunch of different reports built in. Integrates with Manage, Control, and other applications. It does a ton of stuff out of the box, and has endless customization options.

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ConnectWise Automate

IT Automation for Today’s IT World

Chris T

Great Software with a great learning curve

Used daily for 2+ years
Reviewed 2017-01-20
Review Source: Capterra

I've been using it for 2 years now. Overall I'm impressed with the software. "Screenconnect" software is brilliant, fast and reliable connections to your managed agents. Pricing is competitive for what it delivers however it is expensive. Make sure you NEED all of it's features before investing otherwise your potentially just burning money you don't need too. However the learning curve required to get the best from this software is vast, documentation is sparse. The documentation that does exist is out of date. For example the knowledge base article regarding configuring the agent to utilise a proxy server doesn't seem to match up with the latest version. You're left either fending for your self on the forums or waiting in line for a chat with their tech support, which to be fair once you get there is very good. Looking elsewhere simply because of two price rises in 2016 with more likely in 2017. Screenconnect - A real asset to the platform. Scripting Tunnel options - Can tunnel into your customer network using the agent. Powerful Automation and patch management

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ConnectWise Automate

IT Automation for Today’s IT World

Jamenn Van Grinsven

Connectwise Automate, formerly Labtech, works well for the most part.

Used daily for 2+ years
Reviewed 2018-03-21
Review Source: Capterra

Before Automate/Labtech 12 the best thing about this software was being able to see, at a glance, all the information you needed about a particular managed computer. They are moving back in this direction it appears. The scripting and monitoring systems are robust and allow you to do pretty much anything you can think of.

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ConnectWise Automate

IT Automation for Today’s IT World

Jeffrey Babb

Fantastic system for remote management, scripting and much more

Used daily for 1-2 years
Reviewed 2018-11-30
Review Source: Capterra

Used Kaseya before switching and love the overall layout, features and in-depth information you can retrieve very easily. Wish I could set a few things with some customization, which might be possible by working with connectwise engineers but that would be above my paygrade. Set up monitoring alerts, script automated processes, control end user and servers remotely with a couple clicks. Ad-hoc sessions allow admin access remotely, even if the user does not have rights. Fantastic experience overall and only have minor pieces I wish I could see

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ConnectWise Automate

IT Automation for Today’s IT World

Anonymous

The best tool I've used in desktop support.

Used daily for 2+ years
Reviewed 2018-07-12
Review Source: Capterra

With this software we are able to not only sort users by client, but also location. The network scans and ability to distribute software is killer. When working I am able to easily assist multiple people because of the features of this product. I can remotely connect to a computer, run command line scripts, create custom scripts, and check general health. That's all in the console view. If you want to setup the alerts to prompt you for specific actions, it's all there.The amount of features that you have at your fingertips to remotely assist users is phenomenal. I can't count how many times this software has made life so much easier.

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ConnectWise Automate

IT Automation for Today’s IT World

Anonymous

I believe this is still the best RMM around, but it's a bit clunky and often slow.

Used daily for 1-2 years
Reviewed 2018-05-21
Review Source: Capterra

RMM, Scripting, Easy MSP setup and management of our clients systems.If you can imagine it, you can do it. It really does have all the tools to do whatever you desire remotely. You can access almost any aspect of a managed machine without even interrupting the end user. The built-in ignite monitors are pretty amazing on their own.

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ConnectWise Automate

IT Automation for Today’s IT World

Grant Homa

Really powerful tool

Used daily for 2+ years
Reviewed 2018-12-04
Review Source: Capterra

We chose Automate over everything else for a reason; Price and functionality simply could not be beat.- Mostly intuitive GUI - Packed with tons of functionality; Been using the product a little over 2 years now and still learning neat tricks/tools to use - Great asset management - Great at pushing remote commands - ConnectWise University offers tons of training on their products

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ConnectWise Automate

IT Automation for Today’s IT World

Alex Letarte

Best Thing Ever

Used daily for 2+ years
Reviewed 2017-01-26
Review Source: Capterra

We've been using Labtech to manage our 70+ computers across multiple clients for a couple years now and it's been very worth the price to have a remote management software to take care of windows updates and be alerted on hardware issues from the event logs. The integration to other software is pretty flawless as well, such as webroot AV and ScreenConnect. It's cut down management time by 80%!I like that the management of a lot of computers

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ConnectWise Automate

IT Automation for Today’s IT World

Luke Kuhlow

Automate ( formerly Labtech) is a great RMM tool for MSP customers.

Used daily for 2+ years
Reviewed 2018-01-10
Review Source: Capterra

The ease of setup and installation for customers is substantial when considering this tool for MSP. New customers can be setup with ease, configured and once agents are installed Automate can significantly reduce information gathering for system resources, and discovery of behind the scenes issues. Scripting and Automating are easy to do with the built in examples and wizards, which makes customizing alerts and monitors a breeze.

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ConnectWise Automate

IT Automation for Today’s IT World

Patrick Little

Increases productivity, but rather complicated service

Used daily for 6-12 months
Reviewed 2018-12-10
Review Source: GetApp

Separate praise deserves Scripting Engine of ConnectWise Automate, available in this service. We really like the opportunity to simplify work with constantly recurring tasks due to the command scheduling function. Thanks to this, in just a couple of clicks we can get the same result as if we were performing numerous commands for several hours without a break.

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ConnectWise Automate

IT Automation for Today’s IT World

Bryan Fulkersin

I utilize this software daily to perform my job duties, managing all aspects of over 6,000 endpoints

Used daily for 2+ years
Reviewed 2018-05-29
Review Source: Capterra

Clients and Locations are organized in an easy-to-view tree, which allows easy access to a customer's inventory. Several dataviews are available from a Client or Location to quickly gather information of an environment. For example, a list of 'scheduled tasks' configured on every system can be gathered from all systems to determine why a particular event occurs every Saturday at 4am. Remote Control of a system can be envoked with standard tools such as VNC or RDP, as well as ConnectWise Control (formerly Screen Connect). Reports of client environments are just a click away, whether a question regarding system health is of issue, or if all systems have the latest patches and Anti-Virus updated.

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ConnectWise Automate

IT Automation for Today’s IT World

Arthur Hutchinson

I used this product all the time

Used daily for 2+ years
Reviewed 2018-02-12
Review Source: Capterra

It makes managing thousands of machines easy.It is a very powerful tool to manage our clients machines. It can run custom scripts and do a lot of proactive maintenance. It is very fast when remote controlling other computers The scripting engine is very powerful It pulls a huge amount of data It is very customizable

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ConnectWise Automate

IT Automation for Today’s IT World

Geoff Birkemeier

I have been using this for about 5 years, since it was Labtech.

Used daily for 2+ years
Reviewed 2018-01-09
Review Source: Capterra

I run my company on it.Very powerfull management software. They continue to add value to the product by incorporating new features.

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ConnectWise Automate

IT Automation for Today’s IT World

Brian Powell

Very powerful remote monitoring software

Used daily for 2+ years
Reviewed 2017-07-11
Review Source: Capterra

Remote monitoring and alerting as well as some automated remediation. More efficient usage of engineering time.Once setup and configured properly does a great job of monitoring devices and alerting of potential or real-time issues. Tons of options that can be configured.

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ConnectWise Automate

IT Automation for Today’s IT World

Jerry Gillespie

MSP Supporting 50 Client Networks

Used daily for 2+ years
Reviewed 2017-09-21
Review Source: Software Advice

Would recommend to my friends. Very useful and catches a lot of failures before things get out of controlSeamless PSA Integration, Scripting and automation. Pricing is moderate. Can provide customers with valued reporting and upgrade recommendations based on built-in reporting capabilities.

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ConnectWise Automate

IT Automation for Today’s IT World

Anonymous

For managing your IT components no matter where

Used daily for 1-2 years
Reviewed 2018-04-22
Review Source: Capterra

After using a lot management tooling, I'm now using ConnectWise Automate (former Labtech). Monitoring, manage, implement manually or thru scripts, almost everything is possible with this software.

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ConnectWise Automate

IT Automation for Today’s IT World

Tom Allen

CW Automate

Used daily for 2+ years
Reviewed 2018-08-23
Review Source: Software Advice

I would recommend this product to anyone managing more then 100 computers especially if they are not on a domain.Single place to manage your workstations. Great patching product, great control product, awesome scripting engine.

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ConnectWise Automate

IT Automation for Today’s IT World

Chris Martin

Improved ROI on Manged services by 35% in first 3 years.

Used daily for 2+ years
Reviewed 2018-02-22
Review Source: Capterra

We have changed our business model based on this software and increased ROI on all services by 35 % in less then 3 years.Once setup it does what it does well. Very few issue after setup and config. Gives a wealth of information on devices managed.

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ConnectWise Automate

IT Automation for Today’s IT World

Victor Arana

ConnectWise for wiser IT Admins

Used daily for 1-2 years
Reviewed 2018-05-07
Review Source: GetApp

ConnectWise Automate solutions is a remarkable ITSM Solution that has a strong and accurate agent that will make a complete inventory of all the IT assets of your organization. Strong scripts capabilities to automate tasks of maintenance and preventive support. Provides simple, fast, and powerful remote access capabilities.

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ConnectWise Automate

IT Automation for Today’s IT World

Marc Lehto

Great option for the managed services firm

Used daily for 2+ years
Reviewed 2018-03-08
Review Source: Capterra

It does a lot of things and helps us keep tabs on hundreds of clients. Remote access, patch management, remote diagnostics, integration with ConnectWise PSA and a host of other third party products.

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ConnectWise Automate

IT Automation for Today’s IT World

Mike Jensen

An IT professional's trusty sidekick!!

Used daily for less than 6 months
Reviewed 2018-09-20
Review Source: Capterra

I use this software on a daily basis extensively. Even with the cons, I would not use any other software!This software is robust. Management of assets within this software seems endless. Company locations can be organized as groups ("locations") and further broken down into subgroups. Hardware and software on each machine the agent is installed can be closely monitored. Alerts can be configured for just about anything, then delivered in a preferred method of logs or emails. Can also be integrated with Chocolatey to provide IT professionals with the ease of installing and updating software remotely. It can also be configured to handle Windows updates!

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ConnectWise Automate

IT Automation for Today’s IT World

Anonymous

Automate has helped us to manage multiple endpoints for multiple clients from a single console.

Used daily for 2+ years
Reviewed 2018-07-17
Review Source: Capterra

One of the best features of the software is the ability to create and quickly deploy custom scripts and receive accurate reporting.

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ConnectWise Automate

IT Automation for Today’s IT World

Adrian Meneses  Feria

we use internally labtech

Used daily for 1-2 years
Reviewed 2018-04-10
Review Source: Capterra

ease connectivity for my cloud environmentLT has big amount of great functionalities right out of the box. Lots of custom alerting and monitoring sets. It will allow you to completely automate patches and updates from Microsoft. A great built-in remote support tool with screen connect.

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ConnectWise Automate

IT Automation for Today’s IT World

Justin Largo

The capabilities are amazing, but slowness is not fun

Used daily for 2+ years
Reviewed 2018-10-23
Review Source: Capterra

we love that we are able to do so much with the computers that we manage on this software. Also love that we can find out hardware information through this secure application.

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ConnectWise Automate

IT Automation for Today’s IT World

Matt Shadle

Full featured program that allows technicians to complete full system administration remotely

Used daily for 2+ years
Reviewed 2018-02-07
Review Source: Capterra

Feature set is large and allows a lot of system administration tasks to be done without needing to remotely control the computer.

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ConnectWise Automate

IT Automation for Today’s IT World