Connectwise automate is by far the best RMM tool on the market, It allows you to create a ton of custom monitoring alerts and the wizard makes it super easy to accomplish.
I really like the features that Connectwise Automate offers. The ability to remotely patch servers and endpoint devices is excellent.
Great customer service, with a large knowledgebase to assist in answering questions. They've been around a while, they're the best in the business.
Stay away from this product. You will always need technical support, but the support is very very poor.
In order to get the full power you really need to dedicate the time and resources to add what you want to it. Reporting is abhorant and got even worse with the new reporting engine.
I then send a formal letter to cancel service and they say we won't except this. I have now asked twice to move to 25 agents and again the same thing is happening.