ConnectWise Automate Reviews

ConnectWise Automate

IT Automation for Today’s IT World

4.24/5 (51 reviews)

Bryan Fulkersin

I utilize this software daily to perform my job duties, managing all aspects of over 6,000 endpoints

Used daily for 2+ years
Reviewed 2018-05-29
Review Source: Capterra

Clients and Locations are organized in an easy-to-view tree, which allows easy access to a customer's inventory. Several dataviews are available from a Client or Location to quickly gather information of an environment. For example, a list of 'scheduled tasks' configured on every system can be gathered from all systems to determine why a particular event occurs every Saturday at 4am. Remote Control of a system can be envoked with standard tools such as VNC or RDP, as well as ConnectWise Control (formerly Screen Connect). Reports of client environments are just a click away, whether a question regarding system health is of issue, or if all systems have the latest patches and Anti-Virus updated.

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ConnectWise Automate

IT Automation for Today’s IT World

Chris T

Great Software with a great learning curve

Used daily for 2+ years
Reviewed 2017-01-20
Review Source: Capterra

I've been using it for 2 years now. Overall I'm impressed with the software. "Screenconnect" software is brilliant, fast and reliable connections to your managed agents. Pricing is competitive for what it delivers however it is expensive. Make sure you NEED all of it's features before investing otherwise your potentially just burning money you don't need too. However the learning curve required to get the best from this software is vast, documentation is sparse. The documentation that does exist is out of date. For example the knowledge base article regarding configuring the agent to utilise a proxy server doesn't seem to match up with the latest version. You're left either fending for your self on the forums or waiting in line for a chat with their tech support, which to be fair once you get there is very good. Looking elsewhere simply because of two price rises in 2016 with more likely in 2017. Screenconnect - A real asset to the platform. Scripting Tunnel options - Can tunnel into your customer network using the agent. Powerful Automation and patch management

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ConnectWise Automate

IT Automation for Today’s IT World

Jamenn Van Grinsven

Connectwise Automate, formerly Labtech, works well for the most part.

Used daily for 2+ years
Reviewed 2018-03-21
Review Source: Capterra

Before Automate/Labtech 12 the best thing about this software was being able to see, at a glance, all the information you needed about a particular managed computer. They are moving back in this direction it appears. The scripting and monitoring systems are robust and allow you to do pretty much anything you can think of.

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ConnectWise Automate

IT Automation for Today’s IT World

Mike Herrington

Automate - An Awesome tool that is endlessly customizable. That may be it's biggest flaw.

Used daily for 2+ years
Reviewed 2018-03-20
Review Source: Software Advice

This is an amazing piece of software, but for it to be most effective you need someone that has time to administer it.Labtech has a ton of great functionality right out of the box. Lots of custom alerting and monitoring sets. It will allow you to completely automate patches and updates from Microsoft. A great built-in remote support tool with screen connect. It has integrations with Connectwise, i.t.GLUE, BrightGague Reporting and more. The possibilities are endless with labtech if you know Powershell and some basic scripting.

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ConnectWise Automate

IT Automation for Today’s IT World

Anonymous

The best tool I've used in desktop support.

Used daily for 2+ years
Reviewed 2018-07-12
Review Source: Capterra

With this software we are able to not only sort users by client, but also location. The network scans and ability to distribute software is killer. When working I am able to easily assist multiple people because of the features of this product. I can remotely connect to a computer, run command line scripts, create custom scripts, and check general health. That's all in the console view. If you want to setup the alerts to prompt you for specific actions, it's all there.The amount of features that you have at your fingertips to remotely assist users is phenomenal. I can't count how many times this software has made life so much easier.

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ConnectWise Automate

IT Automation for Today’s IT World

Anonymous

I believe this is still the best RMM around, but it's a bit clunky and often slow.

Used daily for 1-2 years
Reviewed 2018-05-21
Review Source: Capterra

RMM, Scripting, Easy MSP setup and management of our clients systems.If you can imagine it, you can do it. It really does have all the tools to do whatever you desire remotely. You can access almost any aspect of a managed machine without even interrupting the end user. The built-in ignite monitors are pretty amazing on their own.

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ConnectWise Automate

IT Automation for Today’s IT World

Anonymous

The IDEA of this software is awesome, the delivery of that promise is lacking though

Used daily for 2+ years
Reviewed 2018-02-28
Review Source: Capterra

This software's scripting engine is hands down the best. I recently saw the new interface that is coming to align the product more with Connectwise's main product is really nice looking.

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ConnectWise Automate

IT Automation for Today’s IT World

Alex Letarte

Best Thing Ever

Used daily for 2+ years
Reviewed 2017-01-26
Review Source: Capterra

We've been using Labtech to manage our 70+ computers across multiple clients for a couple years now and it's been very worth the price to have a remote management software to take care of windows updates and be alerted on hardware issues from the event logs. The integration to other software is pretty flawless as well, such as webroot AV and ScreenConnect. It's cut down management time by 80%!I like that the management of a lot of computers

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ConnectWise Automate

IT Automation for Today’s IT World

Luke Kuhlow

Automate ( formerly Labtech) is a great RMM tool for MSP customers.

Used daily for 2+ years
Reviewed 2018-01-10
Review Source: Capterra

The ease of setup and installation for customers is substantial when considering this tool for MSP. New customers can be setup with ease, configured and once agents are installed Automate can significantly reduce information gathering for system resources, and discovery of behind the scenes issues. Scripting and Automating are easy to do with the built in examples and wizards, which makes customizing alerts and monitors a breeze.

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ConnectWise Automate

IT Automation for Today’s IT World

Jeffrey Peters

The most advanced MSP RMM to grow your business off of.

Used daily for 2+ years
Reviewed 2018-03-13
Review Source: Capterra

Exceptional insight into thousands of machines in an aggregate fashion. It would be impossible to offer some of the services that we do, without this product. This product has a uniquely limitless capacity for growing the operational process of managing computer systems. Great out of the box monitors and functionality. Unparalleled remote control. Large user community and expansive plugin ecosystem.

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ConnectWise Automate

IT Automation for Today’s IT World

Arthur Hutchinson

I used this product all the time

Used daily for 2+ years
Reviewed 2018-02-12
Review Source: Capterra

It makes managing thousands of machines easy.It is a very powerful tool to manage our clients machines. It can run custom scripts and do a lot of proactive maintenance. It is very fast when remote controlling other computers The scripting engine is very powerful It pulls a huge amount of data It is very customizable

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ConnectWise Automate

IT Automation for Today’s IT World

Anonymous

Everything about your network PC's at your fingertips!

Used daily for 2+ years
Reviewed 2018-07-17
Review Source: Capterra

This software can provide the user with tons of information about PC's on their network as well as on all of their client's networks. It can provide information to help with a pc replacement schedule, executive reporting and pretty much anything else you can think of.Easy to use, provides a ton of information about our network PC's and Servers, Provides various reports to help with troubleshooting, inventory and client information.

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ConnectWise Automate

IT Automation for Today’s IT World

Kyle Spooner

"LabTech" is a great tool which allows you do anything you want. "Anything custom" is not supported

Used daily for 2+ years
Reviewed 2017-07-12
Review Source: Capterra

Its a powerful tool, in the hands of someone who has spent years building and tweaking the software, generally without supports help, it can do anything you want unless a bug gets in your way that won't be fixed for a few weeks/months.Community (LabTechGeek) assistance, The ability to do anything you want with powershell, internal scripting and plugin access

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ConnectWise Automate

IT Automation for Today’s IT World

Geoff Birkemeier

I have been using this for about 5 years, since it was Labtech.

Used daily for 2+ years
Reviewed 2018-01-09
Review Source: Capterra

I run my company on it.Very powerfull management software. They continue to add value to the product by incorporating new features.

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ConnectWise Automate

IT Automation for Today’s IT World

Brian Powell

Very powerful remote monitoring software

Used daily for 2+ years
Reviewed 2017-07-11
Review Source: Capterra

Remote monitoring and alerting as well as some automated remediation. More efficient usage of engineering time.Once setup and configured properly does a great job of monitoring devices and alerting of potential or real-time issues. Tons of options that can be configured.

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ConnectWise Automate

IT Automation for Today’s IT World

Jerry Gillespie

MSP Supporting 50 Client Networks

Used daily for 2+ years
Reviewed 2017-09-21
Review Source: Software Advice

Would recommend to my friends. Very useful and catches a lot of failures before things get out of controlSeamless PSA Integration, Scripting and automation. Pricing is moderate. Can provide customers with valued reporting and upgrade recommendations based on built-in reporting capabilities.

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ConnectWise Automate

IT Automation for Today’s IT World

Anonymous

For managing your IT components no matter where

Used daily for 1-2 years
Reviewed 2018-04-22
Review Source: Capterra

After using a lot management tooling, I'm now using ConnectWise Automate (former Labtech). Monitoring, manage, implement manually or thru scripts, almost everything is possible with this software.

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ConnectWise Automate

IT Automation for Today’s IT World

Anonymous

Great in some places, lets you down in others

Used daily for 2+ years
Reviewed 2018-07-12
Review Source: Capterra

Connecting to users workstations is a quick and painless experience, with the ability to search workstation names or ID's making it a breeze to reach who you need to.

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ConnectWise Automate

IT Automation for Today’s IT World

Anonymous

LabTech is a great program but they want extra for every feature so it can cost a lot.

Used daily for 2+ years
Reviewed 2018-03-15
Review Source: Capterra

I love the reports and information it gives me about each PC. It is also much faster to install SOME programs though LabTech because it will push it to every PC.

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ConnectWise Automate

IT Automation for Today’s IT World

Chris Martin

Improved ROI on Manged services by 35% in first 3 years.

Used daily for 2+ years
Reviewed 2018-02-22
Review Source: Capterra

We have changed our business model based on this software and increased ROI on all services by 35 % in less then 3 years.Once setup it does what it does well. Very few issue after setup and config. Gives a wealth of information on devices managed.

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ConnectWise Automate

IT Automation for Today’s IT World

Victor Arana

ConnectWise for wiser IT Admins

Used daily for 1-2 years
Reviewed 2018-05-07
Review Source: GetApp

ConnectWise Automate solutions is a remarkable ITSM Solution that has a strong and accurate agent that will make a complete inventory of all the IT assets of your organization. Strong scripts capabilities to automate tasks of maintenance and preventive support. Provides simple, fast, and powerful remote access capabilities.

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ConnectWise Automate

IT Automation for Today’s IT World

Marc Lehto

Great option for the managed services firm

Used daily for 2+ years
Reviewed 2018-03-08
Review Source: Capterra

It does a lot of things and helps us keep tabs on hundreds of clients. Remote access, patch management, remote diagnostics, integration with ConnectWise PSA and a host of other third party products.

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ConnectWise Automate

IT Automation for Today’s IT World

Anonymous

Automate has helped us to manage multiple endpoints for multiple clients from a single console.

Used daily for 2+ years
Reviewed 2018-07-17
Review Source: Capterra

One of the best features of the software is the ability to create and quickly deploy custom scripts and receive accurate reporting.

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ConnectWise Automate

IT Automation for Today’s IT World

Adrian Meneses  Feria

we use internally labtech

Used daily for 1-2 years
Reviewed 2018-04-10
Review Source: Capterra

ease connectivity for my cloud environmentLT has big amount of great functionalities right out of the box. Lots of custom alerting and monitoring sets. It will allow you to completely automate patches and updates from Microsoft. A great built-in remote support tool with screen connect.

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ConnectWise Automate

IT Automation for Today’s IT World

Matt Shadle

Full featured program that allows technicians to complete full system administration remotely

Used daily for 2+ years
Reviewed 2018-02-07
Review Source: Capterra

Feature set is large and allows a lot of system administration tasks to be done without needing to remotely control the computer.

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ConnectWise Automate

IT Automation for Today’s IT World