App comparison
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osTicket
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Open-source customer support ticket system
osTicket Alternatives & Competitors (2026)
Top 8 free alternatives
Freshdesk
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Online helpdesk system and customer service software
0.3
Value for money
Starting price
Functionality
Customer Complaint Tracking
5/5
Drag & Drop
5/5
Case Management
5/5
Top Features
Knowledge Management
5/5
Dashboard
5/5
Self Service Portal
4.6/5
Zendesk Suite
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI powered customer service across all channels
0.5
Value for money
Starting price
0.1
Functionality
Audit Trail
5/5
Customer Complaint Tracking
5/5
Voice Mail
5/5
Top Features
Knowledge Management
5/5
Dashboard
5/5
Self Service Portal
4.6/5
Odoo
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
All-in-one open-source business software
0.6
Value for money
Starting price
0.1
Functionality
Commenting/Notes
5/5
Catalog Management
5/5
SKU/UPC Codes
5/5
Top Features
Knowledge Management
5/5
Dashboard
5/5
Self Service Portal
4.6/5
Jira
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Project management and work tracking software
0.4
Value for money
Starting price
0.1
Functionality
Capacity Management
5/5
Campaign Tracking
5/5
Team Collaboration
5/5
Top Features
Knowledge Management
5/5
Dashboard
5/5
Self Service Portal
4.6/5
Zoho Desk
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Customer service software for businesses of all sizes
0.2
Value for money
Starting price
0.2
Functionality
Customer History
5/5
Workflow Configuration
5/5
Customer Portal
5/5
Top Features
Knowledge Management
5/5
Dashboard
5/5
Self Service Portal
4.6/5
BOSSDesk
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
BOSSDesk a FrontRunner in Help Desk Software
Value for money
Starting price
0.1
Functionality
Call Center Management
5/5
Mobile App
5/5
Drag & Drop
5/5
Top Features
Knowledge Management
5/5
Dashboard
5/5
Self Service Portal
4.6/5
Salesforce Sales Cloud
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based CRM and sales automation software
0.6
Value for money
Starting price
0.1
Functionality
Drag & Drop
5/5
Purchase Order Management
5/5
Source Tracking
5/5
Top Features
Knowledge Management
5/5
Dashboard
5/5
Self Service Portal
4.6/5
Wasp Asset
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Easy-to-Use Asset Management Software
0.3
Value for money
Starting price
Functionality
Reporting & Statistics
5/5
GPS
5/5
Third-Party Integrations
5/5
Top Features
Knowledge Management
5/5
Dashboard
5/5
Self Service Portal
4.6/5
Apptivo
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
CRM solution for managing customer accounts
Value for money
Starting price
Functionality
Customizable Fields
5/5
For Small Businesses
5/5
Communication Management
5/5
Top Features
Knowledge Management
5/5
Dashboard
5/5
Self Service Portal
4.6/5
Tempo Capacity Planner
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Resource planning and workforce optimization
1.0
Value for money
Starting price
0.5
Functionality
Task Scheduling
5/5
Calendar Management
5/5
Task Management
5/5
Top Features
Knowledge Management
5/5
Dashboard
5/5
Self Service Portal
4.6/5
Connecteam
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Enhance employee management with the only all-in-one app
0.2
Value for money
Starting price
0.2
Functionality
Mobile App
5/5
Time Off Requests
5/5
Online Booking
5/5
Top Features
Knowledge Management
5/5
Dashboard
5/5
Self Service Portal
4.6/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
GLPI is an IT Service Management software.
0.1
Value for money
Starting price
Functionality
IT Asset Tracking
5/5
Change Management
5/5
Support Ticket Tracking
5/5
Top Features
Knowledge Management
5/5
Dashboard
5/5
Self Service Portal
4.6/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Boost your business
1.0
Value for money
Starting price
0.6
Functionality
Self Service Portal
5/5
Reporting & Statistics
5/5
Customizable Branding
5/5
Top Features
Knowledge Management
5/5
Dashboard
5/5
Self Service Portal
4.6/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based knowledge management and decision tree software
0.5
Value for money
No pricing info
Starting price
0.3
Functionality
Customizable Branding
5/5
Knowledge Base Management
4.8/5
Catalog Management
4.8/5
Top Features
Knowledge Management
5/5
Dashboard
5/5
Self Service Portal
4.6/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
IT management solution
0.7
Value for money
No pricing info
Starting price
0.3
Functionality
For MSPs
N/A
Reporting & Statistics
N/A
User Management
N/A
Top Features
Knowledge Management
5/5
Dashboard
5/5
Self Service Portal
4.6/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI-enabled incident management software
0.3
Value for money
Starting price
Functionality
Task Management
5/5
Recurring Issues
5/5
Issue Auditing
5/5
Top Features
Knowledge Management
5/5
Dashboard
5/5
Self Service Portal
4.6/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
IT service management platform to adopt digital changes
0.2
Value for money
No pricing info
Starting price
0.2
Functionality
Support Ticket Management
5/5
Real-Time Notifications
5/5
Customizable Templates
5/5
Top Features
Knowledge Management
5/5
Dashboard
5/5
Self Service Portal
4.6/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
work with the flow
0.7
Value for money
No pricing info
Starting price
0.4
Functionality
Support Ticket Management
5/5
Status Tracking
5/5
Real-Time Notifications
5/5
Top Features
Knowledge Management
5/5
Dashboard
5/5
Self Service Portal
4.6/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Reputation management solution for multi-location businesses
0.4
Value for money
No pricing info
Starting price
Functionality
Negative Feedback Management
5/5
Brand Tracking
5/5
Survey/Poll Management
5/5
Top Features
Knowledge Management
5/5
Dashboard
5/5
Self Service Portal
4.6/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Collaborative inbox for teams
Value for money
Starting price
0.5
Functionality
Multiple User Accounts
5/5
Chat/Messaging
5/5
Real-Time Updates
5/5
Top Features
Knowledge Management
5/5
Dashboard
5/5
Self Service Portal
4.6/5
