App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

SolarWinds Service Desk Logo

SolarWinds Service Desk

4.6
(570)

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IT Service Desk & Asset Management Software

(40)

SolarWinds Service Desk Alternatives & Competitors

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JIRA Service Management logo
4.5
(650)

The only ITSM solution built on the Jira platform

Features

Total

JIRA Service Management logo
SolarWinds Service Desk logo

70

112

95

features in common

70

features in common

JIRA Service Management logo

JIRA Service Management user ratings

Functionality

4.5
(650)

Top features

  • Remote Monitoring & Management

    5.0

  • Issue Management

    5.0

  • Knowledge Management

    5.0

SolarWinds Service Desk logo

SolarWinds Service Desk user ratings

Functionality

4.4
(570)

Top features

  • Compliance Management

    5.0

  • Activity Tracking

    5.0

  • API

    5.0

Pricing

Starting from

$60/month

Value for money

JIRA Service Management logo
4.3

0.2

SolarWinds Service Desk logo
4.5

What users say about JIRA Service Management's value for money

Great interface provided by service desk. I would recommend Jira, it has fantastic user interface with a lot features.
It's a good tool to track your tickets and projects you are working on. The entire Gantt chart flow is really good and helps you keep yourself updated with the projects and issues at hand.
Freshservice logo
4.5
(568)

A complete IT service management (ITSM) tool for business

Features

Total

Freshservice logo
SolarWinds Service Desk logo

75

132

95

features in common

75

features in common

Freshservice logo

Freshservice user ratings

Functionality

4.3
(568)

Top features

  • Survey/Poll Management

    5.0

  • Live Chat

    5.0

  • License Management

    5.0

SolarWinds Service Desk logo

SolarWinds Service Desk user ratings

Functionality

4.4
(570)

Top features

  • Compliance Management

    5.0

  • Activity Tracking

    5.0

  • API

    5.0

Pricing

Starting from

$29/month

Value for money

Freshservice logo
4.4

0.1

SolarWinds Service Desk logo
4.5

What users say about Freshservice's value for money

I love the private note feature as well, we can suggest solutions to specialists working on solving an issue before it is escalated. Something else I liked about FS is their asset management utility.
I placed 2 trouble tickets and I had my account suspended because I apparently was harassing them.