N-sight Reviews

Easy to deploy and set up automation's.

Sometimes windows updates need to be manually pushed, this is common for this type of software.

This RMM is cost effective and web based, no need to install a bunch of software to use it. The ability to turn on components as you want to upgrade and grow is brilliant.

I have to say I cannot think of anything that I like the least.

Teh functinallity , reports and easy to set up and use , multiplatform is one of the best features

Does not have a help desk & ticketing support dashboard integrated

Thanks for your feedback! A reminder that SolarWinds RMM and MSP Manager integrate seamlessly to create a one-stop shop for remote monitoring and maintenance to ticketing, reporting, and billing. This makes it simple to create and manage tickets from the dashboard, remote directly into a device from a ticket, create workflow rules and more. It's a big time-saver for busy techs. Feel free to reach out if you would like more information!

Easy to get setup. Install the windows agent on a computer or Server and then add a discovery job to find that device. Can also be used for cell phones, printers and any network device you need to monitor. Allows multiple options form Take Control to Remote Desktop, Java web control.

Can sometimes be flaky. The biggest problem is that the agent can really take over CPU and memory. Sometimes to the point of making the device you are remoted into really slow. Tried everything suggested on SolarWinds website to mitigate this to no avail. Location tracking for cell phones is also buggy. Soem phones report location correctly, others will not report at all, so if soemone loses a phone, good luck trying to find it. Good thing for Google tracking.

Remote Access, Industry Standard Software for protection, quick install, Data collection

Loading of the RMM is slow, workstation drag and drop not available, does not provide much information like Kasaya does, and issues installing because its not showing up on the RMM Dashboard. Dashboard also could use a touch up. Support is slow to respond, Make this more like Kaseya, and you will have the Perfect RMM. Keep the pricing more lower then the others as well. make support easily accessable to partners like myself. And provide more training and help for setting up billing, and consumer side visuals.

Not expensive. Pay per use. Easy to use. Works well.

Some features like chat with the user have still not been built in. Patch management seems to fail on patches some times.

Complete solution: rich monitoring features including SW updates management and backups Easy to deploy: o need to spend lots of time reading the documentation Flexible: it does what you need to do

Nothing really! The backup/restore option could probably be more user friendly The Android version is a bit disapointing today

Daily checks for errors have great functionality and when kept on top of reduce calls

Occasional issues with needing to reinstall the managed antivirus when installing on a system initially

The ease of use, and how everything just works.

I wish there was more integration with their ticketing software.

-Easy to Use -Easy to Manage -Great Customer Support -Provides lots of tools that make supporting a large environment with remote users easy

-Backup Tools are expensive -Some of the security reports that estimate the value of your data are a little exaggerated

Allows me quickly connecting to users machines without user interaction. Patch management feature allows to easy control all updates on all machines.

Its a bit slow sometimes and the web interface it's not as fast as it could be.

This Software does all of the heavy lifting and will save you time and money from managing your network the manual way

This software does everything that I ask of it.

It is easy to use manage and maintain. The new dashboards are nice too.

I like it all. There is little to no like about this software. Everything you need in one place for a reasonable price.

Above all, this software gives you the tools you need to run an IT department. Patch management, Managed AV, Web filtering, Risk Intel etc..

There isnt much. If I had to gripe on something I would say the UI and UX could use a facelift/makeover. Hover menus, cleaner look. But this is just to pick something.

Provides excellent traffic analysis evaluation that greatly assists in resolving network performance issues. Customer support is very professional.

Price can be somewhat of a challenge. Somewhat requires technical expertise experienced in network analysis and traffic studies to configure and optimally use the product.

Its a good idea for a platform that allows an MSN to operate in a competitive sense.

The customer support is abysmal and they will charge you for talking to them.

Solarwind offer a complete set of tool for managing your datacenter operations. It is including a mapping of your application in the last version, so now you can follow your dataflow and isolate all anomalies like security breach, network congestion, server unavailable ... and get all reported inside the same dashboard. I like that is also avalaible on premise, hosted or cloud

Pricing is only avalaible by request to a sale person, and licensing model are not available on their web site actually.

A wide array of sensors to monitor servers and workstations. A powerful dashboard provides a quick look at the state of systems being monitored. Integrated file and SQL backup and antivirus provides a one stop shop for protection and monitoring.

It can be challenging to resolve issues when they arise with the software, or underlying issues that affect the software. Given the complexity and nature of it, this can be expected to an extent.

The trial period is a full 30 days. The sales and support teams are available to help with setup questions and problems during that time. My experience with sales was overall positive - they were not pushy. The product is cloud hosted, no option for self-hosting (they offer another RMM that can be.) The monitoring agent is unobtrusive on the target PCs. It's possible to remotely manage most of what you need to manage on a workplace PC. They offer integrated AV which is a must for MSPs. A documents-only backup is also available, although for full system backups you will need to use theirs or another add-on backup application. A large body of knowledge is available online, much of it from the days when the individual components were stand-alone companies. Once you learn the history of SW RMM, you can find answers to most problems in forums and blog posts. I can't comment on their phone support, as I only used it once or twice. I thought the pricing was quite fair. You can easily charge enough per PC to make the RMM cost small change. They offer month-to-month billing, which is great for small startups.

Running tasks and scripts is anything but real time. You might wait hours to learn if a script had run or not, or what the output was. Patch management gave the appearance of being complete and granular, but again, for me, confidence in the actual state of systems was not there, needed lots of double checking. AV and backup were reliable.

- Provides a set of tools for managing IT Services into an unique panel. - Last version includes NetPath which allows us knowing network performance and infrastructure from starting to finish points of our network. - Allows active monitoring and alerting . - Inlciude remote access that allows to monitor and administering the network wherever we are. - QoS analysis available.

- The configuration process for this software must be done by person with high level knowledge about Networking and IT Infrastructure.

- The importance of automation reflects very solid characteristics to be taken into account. - The use of a centralized console makes our students clearly identify the managed services. - Allows to anticipate problems thanks to monitoring alerts. - Large amount of scripts in the network that serve as support.

- We have detected that sometimes the notification of the emails does not arrive. - The amount of information presented within mobile applications should be expanded, since today it is a very useful element for this type of user.

Single platform for managing windows updates, helpdesk, remote support, and monitoring. I really like the ability to run custom scripts, and scripts in reaction to issues identified. This saves us time and money and helps us stay ahead of the competition.

We often get false email alerts for failed checks sent to our helpdesk, which can cause a nuisance.

This product has a lot of features and some great add on such as IPSLA and Netflow. This gives you the ability to move beyond Real-time Monitoring and begin performance monitoring.

This is a complex tool so if you don't understand WMI and SNMP you will most likely not be able to get it to perform the way you want it to. In addition it is costly for small businesses if they plan to use it strictly as an RMM.

We really enjoy the ease of use of this product, we're able to securely monitor all our customers workstation and be more proactive. The patch management system and take control features are a must for any small MSP companies starting out. Their capped server and workstation fee's are great so you know exactly how much you will be billed.

We do have some issues with the Vulnerability scanners not always scanning or sending us the data. We would like more custom reports settings available and more functionality with the managed anti virus.

Très complet, permet d'aller au bout des choses, Interface claire présentant l'essentiel rapidement

La politique de prix trop volatile. Certaines fonctionnalités plus difficiles à trouver, mettre en œuvre