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IT Service
Page 4

IT Service Software with Service Level Agreement (SLA) Management (2026) - Page 4

Last updated: April 2026

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Features

Service Level Agreement (SLA) Management

API(78)

Third-Party Integrations(76)

Activity Dashboard(76)

Alerts/Notifications(84)

Integrated with

QuickBooks Online(11)

Microsoft 365(21)

Microsoft Outlook(20)

Google Calendar(13)

Jira(29)

Pricing model

Free(21)

Open Source(4)

Free Trial(70)

One Time License(4)

Subscription(77)

Devices supported

Mac(55)

iPad(49)

Android(52)

Linux(60)

Web-based(90)

iPhone(53)

Windows(74)

Organization types

Small Business(88)

Non Profit(53)

Large Enterprises(88)

Public Administrations(48)

Freelancers(36)

Mid Size Business(86)

User rating

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Versio.io

4.5

(2)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

CMDB, IT Asset Management, Governance, Security

Versio.io continuously and automatically detects and documents changes in businesses and IT landscapes. Data from third-party applications that companies use to run business processes, monitor the IT landscape and control IT service management can be seamlessly integrated.

Read more about Versio.io

Users also considered

Rzilient

4.5

(2)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

IT management solution

Rzilient, the next-generation IT management partner for small and medium-sized businesses to simplify, automate and secure your IT management.

Read more about Rzilient

Users also considered

ServiceTonic

4.5

(2)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

ServiceTonic targets small and medium size enterprises

ServiceTonic is a help desk software solution that centralizes support ticket and request management through multiple channels including web, mobile, email, phone, chat, and QR codes. It aligns with ITIL best practices to help IT departments effectively manage services. Key features include automation, knowledge management, and asset management.

Read more about ServiceTonic

Users also considered

SteadyPoint Helpdesk

4.5

(2)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Customizable helpdesk for support across industries

Helpdesk is an ITIL & HIPAA-compliant SharePoint Add-in for IT service management. As an Office 365 ticketing system, it streamlines ticket handling, categorizes issues in four levels, and routes tickets to the best IT specialist. Customizable forms, workflows, and automation improve efficiency.

Read more about SteadyPoint Helpdesk

Users also considered

VIZOR IT Asset Management

4.5

(2)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

ITIL Certified IT Service and Asset Management Solution

VIZOR is an ITIL Certified IT Service and Asset Management Solution. Features include automatic ticket assignment, license management, knowledgebase, email integration, SLA support, self-service portal, network discovery, integrations with SCCM and LANSweeper. On-premise or Cloud. Try for Free.

Read more about VIZOR IT Asset Management

Users also considered

Microsoft 365 for Jira

5.0

(1)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Connect Jira to Outlook, Microsoft Teams Teams, and To Do.

Streamline IT support by connecting Jira Service Management with Outlook, Teams, Calendar, and To Do for faster, smarter service.

Read more about Microsoft 365 for Jira

Users also considered

Miradore Management Suite

5.0

(1)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Cloud-based platform for monitoring IT assets.

Miradore Management Suite is an information technology asset management (ITAM) solution that helps enterprises manage the entire IT asset lifecycle, from procurement to retirement. Users can configure system settings to approve/deny installation requests across network devices.

Read more about Miradore Management Suite

Users also considered

mspStack

5.0

(1)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Services ordering, provisioning & delivery platform for MSPs

mspStack is a SaaS-based cloud services ordering, provisioning, and delivery platform for MSPs, telcos and healthcare, with white-labeled portal for customers

Read more about mspStack

Users also considered

HEINZELMANN

4.0

(1)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Issue tracking software for the IT sector

HEINZELMANN is an issue tracking software designed to help businesses track computer hardware and software inventories, licenses, and orders. Administrators can capture, maintain, and administer critical information about assets such as health status in real-time.

Read more about HEINZELMANN

Users also considered

Serviceware Processes

(0)

ITSM Software, Helpdesk & Service Desk for IT Organizations

Serviceware offers intelligent solutions for digitizing and automating service processes and enabling companies to optimize their service costs. Key features include a service-catalogue, self-service portal, configuration and knowledge base management and process control.

Read more about Serviceware Processes

Users also considered

TACO

(0)

Auditing Policy Monitoring Tool

TACO can apply auditing policies to your organisation’s overall infrastructure environment. TACO covers compliance frameworks like CIS, POPI and GDPR, to name a few.

Read more about TACO

Users also considered

T-HelpDesk

(0)

Advanced ticketing system

T-HelpDesk offers functionalities of a service desk, helpdesk, IT ticketing, and asset management in a single environment.

Read more about T-HelpDesk

Users also considered

tbITSM

(0)

Cloud-based IT service management and helpdesk tool

tbITSM is a cloud-based IT service management (ITSM) software that helps businesses in IT, travel and leisure, finance, retail, manufacturing, and other industries streamline help desk operations and optimize IT services. It lets staff members utilize the information technology infrastructure library (ITIL) framework to review, define, and manage the overall ITSM processes.

Read more about tbITSM

Users also considered

Managed Service Providers (MSPs)

(0)

MSP solution for enhanced service delivery

Sunrises's MSP solution enables Managed Service Providers (MSPs) to streamline their operations, optimize resources, and deliver top-notch service. Featuring an intuitive HTML5 interface and advanced functionalities like dynamic searching, complex SLA management, and a customizable self-service portal, this software helps MSPs enhance their operational efficiency and drive business growth.

Read more about Managed Service Providers (MSPs)

Users also considered

KIX

(0)

Cloud-based ITSM software

KIX is a service management software solution for IT service management (ITSM) and technical customer service. It offers features tailored for organizations of all sizes, from SMEs to large enterprises in the public and private sectors.

Read more about KIX

Users also considered

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