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Service Desk

Service Desk Software - Page 3

Last updated: June 2026

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Features

Problem Management

Customizable Reports

Project Management

Reporting & Statistics

Customizable Templates

Asset Lifecycle Management

Integrated with

Microsoft Azure

Twilio

Microsoft Power BI

Jira

Google Calendar

Pricing model

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Devices supported

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64 software options

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SapphireIMS

4.4

(65)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Cloud-based and on-premise IT service management suite

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SapphireIMS is a cloud-based and on-premise IT service management suite designed to help businesses manage operations across service desks, asset lifecycles, compliance and inventory control, IT automation, and more.

ManageEngine ServiceDesk Plus

4.4

(233)

128

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Cloud IT Help Desk Software

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ManageEngine ServiceDesk Plus is a help desk software and asset management tool for small, mid-size & large enterprises to manage and troubleshoot IT requests

Read more about ManageEngine ServiceDesk Plus

Users also considered

TOPdesk

4.4

(111)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

The service management platform that makes service happen

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TOPdesk is a service management platform for busy IT service teams that want to get things done. Packed with features and templates for processes like Incident Management, Asset Management and Change Management, TOPdesk is ready to use and quick to personalize. Our in-house people are here to help.

EV Service Manager

3.4

(14)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

IT service management solution for businesses of all sizes

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EV Service Manager, by EasyVista, is a cloud-based IT service management (ITSM) solution, which assists organizations of all sizes with incident tracking and task management. Key features include trend analysis, request fulfillment, financial management, and reporting.

Vivantio

4.3

(178)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Flexible Software. Focused Service.

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The Vivantio platform allows you to focus on the tools that make sense for your organization's unique service model: from incident, problem and change requests, to service requests, client knowledge and asset management. The platform scales to meet the complex business needs of B2B IT service teams.

Track-It!

4.0

(77)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Help desk and asset management

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Track-It! is a help desk software and asset management application designed to help small to medium sized companies automate and streamline their Help Desk and Asset Management operations. . Track-It! integrates with key areas of your business model so you can manage multiple business operations and support processes all at once from the one centralized system.

Autotask PSA

4.2

(156)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

IT Business Management Software Platform

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Autotask PSA is an intelligent IT business management platform providing a singular view across the entire business (services, internal operations, customers, and prospects) to improve efficiency, accountability, insight, and profitability.

i-net HelpDesk

(0)

Streamline Support with Intelligent Ticketing

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i-net HelpDesk is a flexible service desk solution for managing customer and internal support requests. Automate ticket workflows, enable self-service, leverage optional AI assistance, and improve response times through intelligent ticketing, collaboration, and knowledge management.

TIKTING

(0)

TIKTING® Help Desk & Change Management System

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SaaS or On-Premises Deployment
Auto Ticket Creation & Assignment
Categories, Sub-Cat, Levels & Tags
Priority, Levels and SLA
Advanced Search Filters
Fully Customizable
Predefined Search filters
Email Templates
Automate scenarios

T-HelpDesk

(0)

Advanced ticketing system

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T-HelpDesk offers functionalities of a service desk, helpdesk, IT ticketing, and asset management in a single environment.

TACO

(0)

Auditing Policy Monitoring Tool

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TACO can apply auditing policies to your organisation’s overall infrastructure environment. TACO covers compliance frameworks like CIS, POPI and GDPR, to name a few.

NetkaQuartz Service Desk X

(0)

Cloud-based service desk solution for IT professionals.

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NetkaQuartz Service Desk X (NSDX) is a suite of ITIL service management tools designed to help IT professionals deliver services. The platform streamlines workflows and provides the necessary tools to handle service requests of varying complexity, enabling teams to deliver exceptional results across diverse IT needs. NSDX incorporates essential features including incident management, change enablement, knowledge management, problem management, and more.

Read more about NetkaQuartz Service Desk X

Users also considered

KIX

(0)

Cloud-based ITSM software

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KIX is a service management software solution for IT service management (ITSM) and technical customer service. It offers features tailored for organizations of all sizes, from SMEs to large enterprises in the public and private sectors.

Serviceware Processes

(0)

ITSM Software, Helpdesk & Service Desk for IT Organizations

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Serviceware offers intelligent solutions for digitizing and automating service processes and enabling companies to optimize their service costs. Key features include a service-catalogue, self-service portal, configuration and knowledge base management and process control.

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