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Service Desk
Page 2

Service Desk Software with Procurement Management (2026) - Page 2

Last updated: April 2026

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Features

Support Ticket Management(39)

Procurement Management

API(36)

Third-Party Integrations(38)

Access Controls/Permissions(33)

Integrated with

Gmail(7)

Google Calendar(7)

Jira(19)

Mailchimp(4)

Microsoft Azure(15)

Pricing model

Free(8)

Open Source(1)

Free Trial(35)

One Time License(3)

Subscription(35)

Devices supported

Mac(23)

iPad(26)

Android(27)

Linux(30)

Web-based(41)

iPhone(28)

Windows(34)

Organization types

Small Business(38)

Non Profit(31)

Large Enterprises(40)

Public Administrations(27)

Freelancers(11)

Mid Size Business(37)

User rating

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Virima

4.6

(15)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Intelligent CMDB automation and complete IT asset management

Virima is a SaaS platform for businesses to manage IT operations and report potential challenges. It provides IT insights for decision-making through automated infrastructure discoveries and service mapping. The platform is designed to help companies simplify IT operations and systems management.

Read more about Virima

Users also considered

Cyferd

5.0

(10)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

No code platform for developers

Cyferd is a no-code platform designed to help businesses build smart, scalable, and flexible applications in the cloud. Teams can Automate tasks with data workflows to improve productivity. It enables managers to share data across applications to better understand data and relationships.

Read more about Cyferd

Users also considered

ky2help

4.3

(21)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

IT service management software

ky2help® Service Management is the all-in-one solution for company-wide service processes. Both as an IT ticketing solution and for the digitalization of non-IT processes, it improves quality across service processes. The standard software is Serview certified and offers ITIL processes out-of-the-box.

Read more about ky2help

Users also considered

C2

4.3

(14)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

The ultimate ITSM platform

C2 ITSM is an integrated IT service management software designed for organizations looking to provide highly refined quality service delivery. It’s also an ITIL-ready and codeless service desk built for reaching ultimate automation potential and operating best-in-class ticketing.

Read more about C2

Users also considered

Sunrise ITSM

4.4

(10)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Revolutionise your ITSM with our service desk software.

With over 30 years of experience, our 30+ configurable modules include incident management, a knowledge hub, a self-service portal, enabling you to tailor your service management precisely.

Read more about Sunrise ITSM

Users also considered

Neoforce

4.8

(5)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Streamline Teamwork & Customer Service with Neoforce

Neoforce is a versatile platform available both in the cloud and on-premise. It provides a suite of flexible modules like ITSM, FMIS, asset and contract management, CRM, and a customizable client portal. Accessible on any device, Neoforce streamlines cooperation and delivers exceptional service.

Read more about Neoforce

Users also considered

IncidentMonitor

4.1

(7)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Service desk software with self-service web portal support

IncidentMonitor is an on-premise or cloud-based help and service desk solution, delivering process management, support ticketing and self-service web portals

Read more about IncidentMonitor

Users also considered

AppBase DCM & BPM Platform

5.0

(3)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

AI supported low-code platform for case management solutions

Eccentex delivers next-generation dynamic case management and business process automation solutions that are enhanced by Eccentex AI Services to help brands and government entities achieve results quickly and easily.

Read more about AppBase DCM & BPM Platform

Users also considered

EV Service Manager

3.4

(14)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

IT service management solution for businesses of all sizes

EV Service Manager, by EasyVista, is a cloud-based IT service management (ITSM) solution, which assists organizations of all sizes with incident tracking and task management. Key features include trend analysis, request fulfillment, financial management, and reporting.

Read more about EV Service Manager

Users also considered

Alemba Service Manager

3.7

(6)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

ASM automates your ITSM with a no code workflow engine

Alemba Service Manager's Service Desk functionality centralizes incident resolution, request management, and self-service portals, enhancing efficiency, reducing response times, and improving user satisfaction through streamlined communication and automated workflows.

Read more about Alemba Service Manager

Users also considered

ServiceTonic

4.5

(2)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

ServiceTonic targets small and medium size enterprises

ServiceTonic is a help desk software solution that centralizes support ticket and request management through multiple channels including web, mobile, email, phone, chat, and QR codes. It aligns with ITIL best practices to help IT departments effectively manage services. Key features include automation, knowledge management, and asset management.

Read more about ServiceTonic

Users also considered

Nexoid

5.0

(1)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Nexoid: Your Key to Affordable, Adaptable, Evolving ERP

The future of ERP. Adaptable, affordable, AI-powered. Complete code transparency meets exceptional speed & performance. AWS-backed for security and scalability. Pay-as-you-go plans, automation workflows, and seamless third-party integration.

Read more about Nexoid

Users also considered

Jetdocs

5.0

(1)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Collaborative ticketing workflows for your internal teams

Collaborative ticketing and workflow solution that integrates with Microsoft Teams and Slack. IT, Ops and other internal teams leverage Jetdocs to handle tickets, issues, requests and approvals that involve multiple teams.

Read more about Jetdocs

Users also considered

Nexoid

5.0

(1)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Nexoid: Your Key to Affordable, Adaptable, Evolving ERP

The future of ERP. Adaptable, affordable, AI-powered. Complete code transparency meets exceptional speed & performance. AWS-backed for security and scalability. Pay-as-you-go plans, automation workflows, and seamless third-party integration.

Read more about Nexoid

Users also considered

HEINZELMANN

4.0

(1)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Issue tracking software for the IT sector

HEINZELMANN is an issue tracking software designed to help businesses track computer hardware and software inventories, licenses, and orders. Administrators can capture, maintain, and administer critical information about assets such as health status in real-time.

Read more about HEINZELMANN

Users also considered

TACO

(0)

Auditing Policy Monitoring Tool

TACO can apply auditing policies to your organisation’s overall infrastructure environment. TACO covers compliance frameworks like CIS, POPI and GDPR, to name a few.

Read more about TACO

Users also considered

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