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AbacusLaw

3.9
(374)

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Law practice management for future-focused firms

(4)

AbacusLaw Pricing, Features, Reviews and Alternatives

AbacusLaw FAQs

Q. What type of pricing plans does AbacusLaw offer?

AbacusLaw has the following pricing plans:
Starting from: $69.00/month
Pricing model: Subscription

These products have better value for money


Q. Who are the typical users of AbacusLaw?

AbacusLaw has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does AbacusLaw support?

AbacusLaw supports the following languages:
English


Q. Does AbacusLaw support mobile devices?

AbacusLaw supports the following devices:
Android, iPad, iPhone


Q. Does AbacusLaw offer an API?

Yes, AbacusLaw has an API available for use.


Q. What other apps does AbacusLaw integrate with?

AbacusLaw integrates with the following applications:
Microsoft Outlook, Salesforce Sales Cloud, Comm-unity, Microsoft 365, Keap, Nextiva


Q. What level of support does AbacusLaw offer?

AbacusLaw offers the following support options:
Email/Help Desk, Chat, Phone Support, 24/7 (Live rep), FAQs/Forum, Knowledge Base

AbacusLaw product overview

Price starts from

69

Per month

Per Feature

What is AbacusLaw?

AbacusLaw helps improve client service and firm growth by providing users with the tools to simplify case management.

Key benefits of using AbacusLaw

  • Automatically capture client details, manage case matters, and track billable hours

  • Generate invoices using native payment processing feature, Abacus Payment Exchange

  • Use custom reports, automation rules, documents, forms, and terminology specific to your practice area

  • Create an organized calendar that automatically schedules all critical deadlines using Federal, State, and Local court rules.

  • Create signature-ready forms in minutes using information already in your database
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Email/Help Desk
    Chat
    Phone Support
    24/7 (Live rep)
    FAQs/Forum
    Knowledge Base

    Training options

    In Person
    Documentation
    Live Online
    Videos
    Webinars

    Not sure about AbacusLaw? Compare it with a popular alternative

    Starting from

    69

    Per month

    Per Feature

    Free plan
    Free trial
    Pricing range

    Starting from

    39

    /user

    Per month

    Free plan
    Free trial
    Pricing range
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    Value for money
    Customer support
    Ease of use
    Value for money
    Customer support
    Why am I seeing this?

    AbacusLaw pricing information

    Value for money

    3.6

    /5

    374

    Starting from

    69

    Per month

    Per Feature

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    AbacusLaw features

    Functionality

    3.8

    /5

    374

    Total features

    67

    10 categories

    Most valued features by users

    Document Management
    Access Controls/Permissions
    Task Management
    Case Management
    Document Storage
    Calendar Management
    Client Management
    Workflow Management

    AbacusLaw users reviews

    Overall Rating

    3.9

    /5

    374

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7.9/10
    Rating distribution

    5

    4

    3

    2

    1

    161

    111

    40

    12

    50

    Pros
    We considered other law office management systems, but I was impressed with the comprehensive nature of Abacus and it’s clear and easy system.
    I love the ability to change the screens to suit our needs and the ability to create and run simply reports on my own without having to pay a fortune to have one created.
    It has grown with us over the years and is consistently updated. In addition it has outstanding customer service.
    Cons
    Technical support is sad. So many of the people we get have no idea what the problems are or why the program is doing something it should not be.
    This can be frustrating and annoying. When updates are made, we are not notified of the changes and must learn how to use or work around those changes.
    After we upgraded, AbacusLaw has been terrible. It changed the decade from "19" to "20" in all client birth years, which will have to be corrected manually.
    MM
    AvatarImg

    Marie M.

    Owner

    Law Practice, 1-10 employees

    Review source

    Overall Rating

    All the Bells and Whistles

    Reviewed 3 years ago

    Transcript

    Marie: My name is Marie. I'm the managing attorney and owner of a small law firm in a legal industry...

    AR
    AvatarImg

    Verified reviewer

    Law Practice, self-employed

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Long Time AbacusLaw user

    Reviewed 5 years ago

    The flexibility in creating rules for events is a great tool. For a solo practitioner AbacusLaw is a godsend.

    Pros

    Completing forms and inputting data is easy and intuitive. Being able to keep track of events in AbacusLaw is so much easier than with other programs i have used (like Outlook).

    Cons

    Some forms are not compatible with Dragon Naturally Speaking which is frustrating.

    TF
    AvatarImg

    Tami F.

    Law Practice, 1-10 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Have a law office? you need ABACUS!

    Reviewed 5 years ago

    I feel that if you are an attorney, or work for one, you need AbacusLaw. They have pre-created tasks that you can begin with, or you can create your own specific guidelines for whatever type of law you practice. I had created a timeline that was "to-the-day" for bankruptcy documents to be filed in the Federal Court, and other tasks with clients to complete and file in a timely manner- it was a well-oiled timeline! If somebody practices family law, ie: divorces, child custody, child support- you could create a timeline to file documents as required. Personal Injury attorney or Estate Planning- Criminal law, so many options - Abacus is the program (tool) that helped me to get my jobs done, on time!

    Pros

    I have worked for two separate law offices since 1998. My first time using Abacus in 1998 (we call her "ABBY") I felt a little overwhelmed- but as I learned HOW the system worked- I LOVED it! I rely on ABBY for everything! I like knowing WHERE the client's file is, whether it is on someone's desk or in the attorney's briefcase, or tucked away in the filing cabinet- it saves time when searching a...

    Cons

    the ONLY 'bad' thing, is if the HUMAN does not enter their tasks or to-do's, or utilize ABBY as intended. ABBY is like a car, she is not going to go anywhere unless you put the tasks, to-do's, hearings, location of a file, etc. in her. Train the employees to utilize ABBY for your office's needs, and there will be no 'negative' anything regarding ABACUS.

    LC
    AvatarImg

    Lindsey C.

    Legal Services, 1-10 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

    Share this review:

    Hands down would NOT buy

    Reviewed 4 years ago

    I would highly recommend choosing a different case management software. The program does not feel like it was designed by attorney's, and the company clearly wants to lock users in to a long term contract because they know their product is inferior and it is the only way they can retain their customer base.

    Pros

    I really have not found anything I like about this software. If I had to pick something, I would say the timer function works fairly well.

    Cons

    This software is the worst case management software I have used. The software repeatedly freezes and it is not intuitive or user friendly. Billing, which ties into AbacusAccounting, is extremely difficult to use. Unlike in other software, you cannot just edit a pre-bill with ease. It also lacks the integration that other software has. When you take into account the long term contract of five years, the inability to terminate that contract without buying it out, and the terrible customer service, the product actually costs you more than any time you would theoretically save using it. Furthermore, you are permitted to add users but never to cancel a user, effectively meaning if your Firm face a downturn, you would still be locked in to pay for users no longer with the Firm.

    Vendor response

    Hello Lindsey, We're sorry to hear you're experiencing issues with AbacusLaw. We want every user to see the benefits of our products and design our offerings with your interests in mind. One of the best ways to make the most of your technology and see positive ROI is to invest in product training. Your customer success manager will be reaching out to you soon to check in and escalate any issues to our Support team. All the best, The team at AbacusNext

    ES
    AvatarImg

    Eric S.

    Legal Services, 11-50 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    We have relied on this software as one of our primary organizational tools for over five years.

    Reviewed 6 years ago

    It is a mostly comprehensive business-management tool

    Pros

    The Abacus software, now on Abacus Private Cloud, almost always is functioning properly, and is accessible from anywhere, anytime. After our experience, we would now not use anything that is not cloud-based, particularly being in a city highly prone to power-outages, floods, and hurricanes. We have found the software to steadily improve in features and speed. The customer service is the best I have...

    Cons

    This is a powerful software tool. As such, except for the calendar, it is not a "plug & play" system, except for the most computer-fluent users. To fully utilize its comprehensive features will take a commitment to initial as well as ongoing learning while taking the daily, time-consuming steps to precisely link all activities back to the case file. However, the added work will and must obviate the...

    DB
    AvatarImg

    Devan B.

    Law Practice, 1-10 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    Excellent Technical Support

    Reviewed 7 years ago

    Does just about everything I need to for law firm practice management, once I've tinkered with it enough.

    Pros

    Because I am a power user, I am able to make it do everything I want . There is not any other PM software out there that is as customizable. However, that comes with a cost in usability (more on that below). However, I have had excellent technical support. I had an issue that I could not solve on my own. I called CS and, although they were not able to resolve it in that session, I was impressed...

    Cons

    There is a cost to customizability. That is that it can be quite difficult for a non-computer-guy to set up beyond basic calendaring and contact tracking. The workflow and database relationships are not particularly intuitive. Even simple things like creating a search query take more computer knowledge than most attorney will have. Setting up reports or calendar rules is extremely user-unfriendly. Without my computer background I could never have done it. Because I'm a power user, I can adapt it to meet all of our needs. But out-of-the-box, it's a little too generic to be really useful for most attorneys, even with the "Special Editions." The attorney who referred me to Abacus uses it as nothing more than a calendar and client contacts and it's too expensive to use it that way.

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