When I have a question, I just type it into the help section and I receive either a phone call or email very promptly. As a solo, this product is amazing and does so much.
Integration with email is awesome and our staff gets a sense that your team is continually improving and adding options which makes it even more exciting.
Having the accounting "internal" for both trust & non trust accounts is a great help in not needing to use Quickbooks, then re-enter/log the checks, costs, details.
Until recently, we could live with those glitches. However, the software now refuses to delete emails from my Inbox and the company cannot correct this problem.
It has been one of the worst conversions we have ever experienced.
There isn't much to say in terms of negative content that I personally have experienced.