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GuestXM Logo

Deliver Exceptional Restaurant Experiences at Scale

Table of Contents

GuestXM - 2026 Pricing, Features, Reviews & Alternatives

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GuestXM overview

What is GuestXM?

GuestXM is a customer experience management and intelligence platform - AI-powered social listening, sentiment analysis, and online engagement tools to keep your brand reputation at your strategic advantage.

Brand Reputation Management - monitor, respond to and promote your guest interactions.

Feedback & Sentiment Analysis - all guest experience feedback across all social, review, and survey channels.

Market Intelligence - benchmark performance to local, regional, and national.

Key benefits of using GuestXM

• New Market Entrants
• Guest Behavior
• Competitor Insights
• Local Hiring
• Team Training
• Turnover Insights
• Staff Productivity
• Customer Trends

Starting price

49 /
per year

Alternatives

with better value for money

GuestXM’s user interface

Ease of use rating:

GuestXM reviews

Overall rating

4.9

/5

15

Positive reviews

100

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.13/10
Rating distribution

5

4

3

2

1

13

2

0

0

0

Who uses GuestXM?

Based on 15 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Restaurants
Hospitality
Food & Beverages
Public Relations and Communications
Others

Use cases

Restaurant Management
Customer Satisfaction
Customer Engagement
Customer Experience
Customer Success

GuestXM's key features

Most critical features, based on insights from GuestXM users:

Review generation
Campaign management
Review monitoring
Response management
Social media monitoring
Predictive analytics

All GuestXM features

Features rating:

Real-Time updates
Real-Time reporting
Sentiment analysis
Employee management
Real-Time analytics
Text analysis
Data visualization
Reporting/Analytics
API
Multi-Channel data collection
Performance metrics
Activity dashboard
Multi-Location
Access controls/permissions
Dashboard
Reporting & statistics
Reminders
Real-Time notifications
Real-Time monitoring
Real-Time data
Ratings/Reviews
Project management
Post scheduling
NPS of customers
Workflow management
Win/Loss analysis
Widgets
Visual analytics
Trend analysis
Third-Party integrations
Task management
Tagging
Surveys & feedback
Survey/Poll management
Social Performance Management
Social media integration
Social listening
Search/Filter
Role-Based permissions
Review sharing
Review request
Review notification
Reputation management
Negative feedback management
Customer engagement
Content management
Content library
Configurable workflow
Complaint monitoring
Communication management
Commenting/Notes
Collaboration tools
Chat/Messaging
Charting
Calendar management
Brand tracking
Benchmarking
Alerts/Notifications
AI/Machine learning
Account Management
@mentions
Multi-Channel management
Multi-Channel communication
Monitoring
Mobile alerts
Influencer tracking
Impact measurement
Image library
Health score
Feedback management
Engagement tracking
Email reminders
Drag & drop
Data import/export
Customizable templates
Customizable reports
Customizable forms
Customer experience management

GuestXM alternatives

GuestXM logo

Starting from

49

Per year

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support
Brand24 logo
visit website

Starting from

199

Per month

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support
Survicate logo
visit website

Starting from

0

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support
Listen360 logo
visit website

Starting from

99

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support

GuestXM pricing

Value for money rating:

Starting from

49

Per year

Pricing details
Subscription
Free trial
Free plan
Pricing range

User opinions about GuestXM price and value

Value for money rating:

GuestXM support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Chat
24/7 (Live rep)
Knowledge Base
FAQs/Forum
Email/Help Desk

Training options

Webinars
Live Online
In Person
Documentation
Videos

GuestXM FAQs

Q. What type of pricing plans does GuestXM offer?

GuestXM has the following pricing plans:
Starting from: €49.00/year
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)

These products have better value for money


Q. Who are the typical users of GuestXM?

GuestXM has the following typical customers:
Large Enterprises, Mid Size Business, Small Business


Q. What languages does GuestXM support?

GuestXM supports the following languages:
Dutch, English


Q. Does GuestXM support mobile devices?

GuestXM supports the following devices:
iPhone


Q. Does GuestXM offer an API?

Yes, GuestXM has an API available for use.


Q. What other apps does GuestXM integrate with?

GuestXM integrates with the following applications:
Formitable, Microsoft Outlook, Twitter/X, Zomato for Business, Meta for Business, Instagram


Q. What level of support does GuestXM offer?

GuestXM offers the following support options:
Chat, 24/7 (Live rep), Knowledge Base, FAQs/Forum, Email/Help Desk

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