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ContactPigeon
5
288
4
13
3
0
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud omnichannel engagement platform for retailers
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ContactPigeon - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: September 2026
ContactPigeon overview
What is ContactPigeon?
ContactPigeon is a cloud-based omnichannel customer engagement platform designed for retail and ecommerce brands across industries including Retail, Pharmacy, Food and Beverage, and Travel and Hospitality. The platform consolidates a built-in Customer Data Platform (CDP), marketing automation, and a full suite of communication channels into a single interface, removing the need for multiple disconnected tools. The CDP captures cross-channel transactional and behavioral data into unified 360-degree customer profiles stored on Google BigQuery via Looker-powered dashboards, supporting predictive analytics, AI-assisted trend detection, RFM clustering, and dynamic segmentation. Channels supported include email, SMS, WhatsApp, Viber, push notifications, dynamic pop-ups, landing pages, on-site personalization, chatbot, paid media, 2-Way QR codes, web forms, and direct mail. The platform is available as a web-based application and as a native app on the Shopify and BigCommerce marketplaces, with custom plans available for other platforms.
Automation in ContactPigeon is behavior-triggered: rules-based journeys activate in response to specific customer actions such as cart abandonment, product browsing, or purchase history, delivering personalized messages at optimal moments without manual intervention. Advanced segmentation maintains audience clusters in real time using customer attributes, behaviors, predictive customer lifetime value (CLV), and RFM scoring. Predictive analytics capabilities include churn risk scoring, repurchase likelihood modeling, and propensity-to-spend analysis, all derived from CDP profiles. The Menura AI agent is a proprietary conversational commerce agent trained on a retailer's product catalog, customer data, and brand voice. It handles product discovery, cart building, order tracking, and customer support across Viber, website chat, and additional messaging channels, with multilingual support and visual product understanding. An AI content assistant generates campaign copy and content variations. Pre-built ecommerce automation recipes, templates, and native integrations support fast deployment. GDPR-compliant push notification opt-ins are enabled by default, and dedicated customer success support is included in plans. ContactPigeon serves 500+ brands globally, spanning marketing teams beginning omnichannel engagement to enterprise organizations scaling customer engagement outcomes.
Starting price
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ContactPigeon’s user interface
ContactPigeon reviews
Overall rating
5.0
/5
301
Positive reviews
99
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend0.99/10
5
4
3
2
1
288
13
0
0
0
Desislava V.
Marketing and Digital Specialist
Maria Z.
E-commerce Manager
Ilias L.
Brand content and social media strategist
Anna M.
E commerce Manager
Charalampos A.
Business Strategist
Who uses ContactPigeon?
Based on 301 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
ContactPigeon's key features
Most critical features, based on insights from ContactPigeon users:
All ContactPigeon features
Features rating:
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ContactPigeon
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ContactPigeon pricing
Value for money rating:
Starting from
No pricing info
User opinions about ContactPigeon price and value
Value for money rating:
To see what individual users think of ContactPigeon's price and value, check out the review snippets below.
Desislava V.
Marketing and Digital Specialist
Maria Z.
E-commerce Manager
ContactPigeon integrations (0)
Integrations rated by users
We looked at 301 user reviews to identify which products are mentioned as ContactPigeon integrations and how users feel about them.
Integration rating: 5.0 (1)
“Shopify is important because it helps connect store and revenue context with marketing activity. It is more useful to review advertising performance when conversion and revenue signals can be considered alongside campaign data.”
Garry L.
Analytics Director
ContactPigeon customer support
What do users say about ContactPigeon customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of ContactPigeon customer support.
The majority of users highlight ContactPigeon's customer support as highly responsive, always available, and quick to resolve issues.
A significant portion of users value the team's expertise, offering tailored advice, onboarding help, and ongoing best practice guidance.
Widespread user sentiment praises the support team for assisting with technical implementations, custom requests, and feature enhancements.
Common user feedback notes regular meetings, proactive communication, and hands-on support as key strengths of ContactPigeon's service.
Support options
Training options
To see what individual users say about ContactPigeon's customer support, check out the review snippets below.
“ContactPigeon's support team is also highly responsive and always available to assist with onboarding, troubleshooting, and maximizing the platform’s capabilities.”
Angeliki E.
Junior Online Brand Manager
“The support team has been incredibly helpful, always ready to help and guide us through the customization process, ensuring that we get the most out of the platform.”
Maria M.
Head, Digital and Passenger Marketing
ContactPigeon FAQs
ContactPigeon has the following typical customers:
Mid-size Business, Large Enterprises, Small Business, Freelancers
These products have better value for money
Q. What level of support does ContactPigeon offer?
ContactPigeon offers the following support options:
FAQs/Forum, Knowledge Base, Chat, Email/Help Desk, Phone Support
