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Emotive
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Emotive - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: November 2025
Emotive overview
What is Emotive?
Emotive is a SMS marketing software platform that provides text messaging services to ecommerce brands. Emotive's SMS marketing software is designed to help ecommerce brands scale revenue through SMS marketing campaigns and first-party data attribution. The Emotive platform offers four products in one platform built to increase revenue for ecommerce stores. Emotive SMS allows brands to scale two-way SMS conversations to increase conversion rates. Emotive Attribution provides first-party attribution to determine which marketing channels are driving sales after the iOS 14 update. Creative Hub gives actionable insights to improve collaboration between media buyers, marketing strategists, and creative teams. Emotive Pixel helps brands get more revenue from email and SMS marketing campaigns by providing better matching for anonymous visitors. Emotive integrates with major ecommerce platforms like Shopify, Shopify Plus, Magento, BigCommerce, and WooCommerce. Emotive also integrates with various marketing, customer service, and other applications to enable data sharing across channels. Over one thousand ecommerce brands use Emotive, which provides an average 27x ROI on SMS marketing spend. Emotive offers a 5x ROI guarantee on SMS spend for qualified brands. Emotive provides resources to help brands succeed with SMS marketing, including SMS marketing checklists, customer stories, a partner program, a resource hub, blog, SMS template library, careers page, customer success program, and live events. Emotive's platform and resources are designed to help ecommerce brands cut costs, win more revenue, and grow their business through SMS marketing, advertising, and first-party attribution software.
Who uses Emotive?
By industry, Emotive reviewers are most commonly professionals in retail (22%). The most frequent use case for Emotive cited by reviewers is SMS marketing (92% of reviewers).
What do users say about Emotive pricing?
Some users report that Emotive offers competitive pricing, discounts, and worthwhile ROI, and they appreciate product enhancements included in the cost. However, many reviewers feel the service is overpriced, citing hidden fees, unauthorized charges, and problematic billing practices.
Starting price
Alternatives
with better value for money
Pros & Cons
Customer Support
SMS Marketing
Campaign Management
Email Sending
Emotive pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.1
Features
4.2
Ease of use
4.4
Customer support
4.3
Reviews sentiment
What do users say about Emotive?
emotive has brought a personalized customer centric experience to our customers and has helped us to engage our customer base and boost our sales in the process.
Select to learn more
Who uses Emotive?
Based on 106 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Emotive's key features
Most critical features, based on insights from Emotive users:
All Emotive features
Features rating:
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User opinions about Emotive price and value
Value for money rating:
Of 22 reviews that provide robust commentary on Emotive's price and value, 36% mention it in a positive light.
Some users report that Emotive offers competitive pricing and discounts, especially for small businesses, and appreciate the frequent product enhancements included in the cost. They say the ROI justifies the expense, and some find the pricing fair and recommend it over competitors. However, many reviewers feel the service is overpriced, citing unauthorized charges, hidden fees, and difficulties with contract cancellations. They indicate that Emotive's billing practices can be problematic, with unexpected charges and auto-renewals without notice. Some users feel misled by the fee structure and express frustration over the lack of transparency and customer support.
, and
To see what individual users think of Emotive's cost and value, check out the review excerpts below.
Emotive integrations (13)
Integrations rated by users
We looked at 106 user reviews to identify which products are mentioned as Emotive integrations and how users feel about them.
Integration rating: 5.0 (6)
“This is the platform where our store is hosted. Almost all of our contacts come through this channel.”
“This integration allows us to track and engage with our customers in their shopping experience.”
Lisa M.
Marketing Director
Integration rating: 4.8 (4)
“With Emotive's Pop-Up feature, we're able to capture phone numbers and emails, effectively growing our mailing list.”
Stephanie R.
Email and SMS Marketing
Other top integrations
Emotive customer support
What do users say about Emotive customer support?
Customer support rating:
We analyzed 46 verified user reviews to identify positive and negative aspects of Emotive customer support.
Widespread user sentiment highlights Emotive's responsive and knowledgeable support team as a key differentiator.
A large number of users appreciate dedicated onboarding specialists and customer success managers who guide them through setup.
Common user feedback praises the team's proactive approach, offering helpful suggestions and regular follow-ups.
Frequently reported by users, support staff are easy to reach, quick to respond, and provide valuable resources for success.
Support options
Training options
To see what individual users say about Emotive's customer support, check out the review snippets below.
“It's a high-touch experience and they provide plenty of resources to help you succeed, between their onboarding specialists, customer success managers, and copywriters.”
John L.
E-commerce Project Manager
“Great service, the best part I liked is to have strong support system that reduces your work load to great extent so we can focus on decision makings and other important tasks.”
Pranav G.
Owner
“Our rep, Ciara, has been amazing with response, truly cares about our account and has worked with us to make the best plan for our business and our customers - not just what will benefit Emotive. ”
Ali D.
Category Business Leader
Emotive FAQs
Emotive has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business
These products have better value for money
Q. What are the benefits of using Emotive?
•Easy to set up and get started with a day free trial.
•Guaranteed five times return on investment (ROI) on SMS marketing spend.
•Collaborative support team provides tailored guidance and automation.
•Monthly calendars and strategies inspire personalized SMS content.
•Integrates with ecommerce platforms and marketing apps for seamless experiences.
Q. What languages does Emotive support?
Emotive supports the following languages:
English
Q. Does Emotive offer an API?
No, Emotive does not have an API available.
Q. What level of support does Emotive offer?
Emotive offers the following support options:
Knowledge Base, 24/7 (Live rep), Email/Help Desk, Phone Support
