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Emotive Logo

Texting that's human, at any scale.

Last updated: February 2025

Table of Contents

Emotive - 2025 Pricing, Features, Reviews & Alternatives

What is Emotive?

Emotive is a SMS marketing software platform that provides text messaging services to ecommerce brands. Emotive's SMS marketing software is designed to help ecommerce brands scale revenue through SMS marketing campaigns and first-party data attribution.

The Emotive platform offers four products in one platform built to increase revenue for ecommerce stores. Emotive SMS allows brands to scale two-way SMS conversations to increase conversion rates. Emotive Attribution provides first-party attribution to determine which marketing channels are driving sales after the iOS 14 update. Creative Hub gives actionable insights to improve collaboration between media buyers, marketing strategists, and creative teams. Emotive Pixel helps brands get more revenue from email and SMS marketing campaigns by providing better matching for anonymous visitors.

Emotive integrates with major ecommerce platforms like Shopify, Shopify Plus, Magento, BigCommerce, and WooCommerce. Emotive also integrates with various marketing, customer service, and other applications to enable data sharing across channels. Over one thousand ecommerce brands use Emotive, which provides an average 27x ROI on SMS marketing spend. Emotive offers a 5x ROI guarantee on SMS spend for qualified brands.

Emotive provides resources to help brands succeed with SMS marketing, including SMS marketing checklists, customer stories, a partner program, a resource hub, blog, SMS template library, careers page, customer success program, and live events. Emotive's platform and resources are designed to help ecommerce brands cut costs, win more revenue, and grow their business through SMS marketing, advertising, and first-party attribution software.

Benefits of using Emotive

•Easy to set up and get started with a day free trial.
•Guaranteed five times return on investment (ROI) on SMS marketing spend.
•Collaborative support team provides tailored guidance and automation.
•Monthly calendars and strategies inspire personalized SMS content.
•Integrates with ecommerce platforms and marketing apps for seamless experiences.

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Emotive's key features

Most critical features, based on insights from Emotive users:

SMS Messaging
Scheduled Messaging
Message Personalization
Mass Texting
2-Way Messaging
Engagement Tracking

All Emotive features

Features rating:

Mobile Coupons
One-to-One Messaging
Product Recommendations
Real-time Conversations
Reporting/Analytics
Automated Responses
Campaign Management
Contact Management
Mobile Access
Mobile Alerts
Audience Targeting
Chatbot
Human Handover

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Emotive pricing

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No pricing info

Pricing details
Subscription
Free trial
Free plan
Pricing range

User opinions about Emotive price and value

Value for money rating:

Of 22 reviews that provide robust commentary on Emotive's price and value, 36% mention it in a positive light.

Some users report that Emotive offers competitive pricing and discounts, especially for small businesses, and appreciate the frequent product enhancements included in the cost. They say the ROI justifies the expense, and some find the pricing fair and recommend it over competitors. However, many reviewers feel the service is overpriced, citing unauthorized charges, hidden fees, and difficulties with contract cancellations. They indicate that Emotive's billing practices can be problematic, with unexpected charges and auto-renewals without notice. Some users feel misled by the fee structure and express frustration over the lack of transparency and customer support.

Check .

To see what individual users think of Emotive's cost and value, check out the review excerpts below.

They worked out very competitive pricing for us and everything I needed to make the transition smoother they did in a timely manner, which as business owners we know is super important.
Pricing is fair and ongoing product enhancements are frequent and allow them to stay ahead of trends and competition.
We are obligated to buy out the full contract or keep using this stupid and expensive service. When they schedule you for monthly "meetings" all they do is try to sell you on the other platforms they have and try to sell you on sending 2 messages a week, to make them more $.

Emotive integrations (13)

Integrations rated by users

We looked through 104 user reviews, to identify which products are mentioned as Emotive integrations, and what is the users perception.

Shopify logo
Shopify

Integration rating: 5.0 (5)

This is the platform where our store is hosted. Almost all of our contacts come through this channel.

This integration allows us to track and engage with our customers in their shopping experience.

LM

Lisa McMahon

Marketing Director

1/2
Klaviyo logo
Klaviyo

Integration rating: 5.0 (2)

With Emotive's Pop-Up feature, we're able to capture phone numbers and emails, effectively growing our mailing list.

SR

Stephanie Raya

Email and SMS Marketing

Emotive support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Knowledge Base
24/7 (Live rep)
Email/Help Desk
Phone Support

Training options

Documentation
Webinars
Videos

Emotive reviews

Overall rating

4.3

/5

104

Positive reviews

85

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.2/10
Rating distribution

5

4

3

2

1

74

14

3

0

13

Pros
Emotive has made it very easy to reach out to our SMS list with great segmenting options, awesome support (who will even write your texts for you), & an intuitive user interface.
We had a good experience working with our customer success manager. Overall, they’re a great solution for brands whether looking to get started on SMS or to grow their list.
We are using Emotive to help with our customer service experience and overall marketing efforts. We're very excited to use this both to help drive sales and also improve conversion rates.
Cons
I send broadcasting with no sales, after 6 Months I said please cancel this service and they still charge my credit card. They are miserable said that they cancel but I still needs to pay to them.
I took him on his word and failed (my bad) to follow up in writing. They, of course, since they had a credit card on file with them, charged me the $1,200 for the next quarter.
The platform was not the most user-friendly. It is difficult to schedule and customize campaigns, and flow development is hard to follow.

Emotive FAQs

Q. What type of pricing plans does Emotive offer?

Emotive has the following pricing plans:
Free Trial: Available

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Q. Who are the typical users of Emotive?

Emotive has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business


Q. What languages does Emotive support?

Emotive supports the following languages:
English


Q. Does Emotive offer an API?

No, Emotive does not have an API available.


Q. What other apps does Emotive integrate with?

Emotive integrates with the following applications:
WooCommerce, Zapier, Help Scout, Slack, Klaviyo, Justuno, Gorgias, Mailchimp, BigCommerce, Shopify, Zendesk Suite


Q. What level of support does Emotive offer?

Emotive offers the following support options:
Knowledge Base, 24/7 (Live rep), Email/Help Desk, Phone Support

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