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Emotive

Texting that's human, at any scale.

Last updated: March 2025

Table of Contents

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Emotive - 2025 Pricing, Features, Reviews & Alternatives

What is Emotive?

Emotive is a SMS marketing software platform that provides text messaging services to ecommerce brands. Emotive's SMS marketing software is designed to help ecommerce brands scale revenue through SMS marketing campaigns and first-party data attribution.

The Emotive platform offers four products in one platform built to increase revenue for ecommerce stores. Emotive SMS allows brands to scale two-way SMS conversations to increase conversion rates. Emotive Attribution provides first-party attribution to determine which marketing channels are driving sales after the iOS 14 update. Creative Hub gives actionable insights to improve collaboration between media buyers, marketing strategists, and creative teams. Emotive Pixel helps brands get more revenue from email and SMS marketing campaigns by providing better matching for anonymous visitors.

Emotive integrates with major ecommerce platforms like Shopify, Shopify Plus, Magento, BigCommerce, and WooCommerce. Emotive also integrates with various marketing, customer service, and other applications to enable data sharing across channels. Over one thousand ecommerce brands use Emotive, which provides an average 27x ROI on SMS marketing spend. Emotive offers a 5x ROI guarantee on SMS spend for qualified brands.

Emotive provides resources to help brands succeed with SMS marketing, including SMS marketing checklists, customer stories, a partner program, a resource hub, blog, SMS template library, careers page, customer success program, and live events. Emotive's platform and resources are designed to help ecommerce brands cut costs, win more revenue, and grow their business through SMS marketing, advertising, and first-party attribution software.

Benefits of using Emotive

•Easy to set up and get started with a day free trial.
•Guaranteed five times return on investment (ROI) on SMS marketing spend.
•Collaborative support team provides tailored guidance and automation.
•Monthly calendars and strategies inspire personalized SMS content.
•Integrates with ecommerce platforms and marketing apps for seamless experiences.

Starting from

No pricing info

Alternatives with better value for money

Emotive’s pros and cons based on 106 verified reviews

To identify what users like and dislike about Emotive, our data scientists apply advanced modeling techniques to our proprietary reviews data. We've sorted the resulting list of pros and cons based on the percentage of users who expressed positive sentiment toward the given topic in their reviews.

To determine these pros and cons insights, we analyzed responses from 106 verified reviews

Effective SMS marketing tool

91% of reviewers feel positive about Emotive's SMS marketing. Reviewers appreciate the platform's ease of use, effective segmentation options, and the ability to send personalized, conversational messages. They find that the tool helps increase customer engagement and ROI. Users also value the seamless integration and support provided by Emotive, which allows them to focus on other business aspects while the platform handles SMS campaigns efficiently.

See related user reviews

“Emotive has made it very easy to reach out to our SMS list with great segmenting options, awesome support (who will even write your texts for you), & an intuitive user interface. When Emotive created its own pop-up for gathering phone numbers and email addresses from customers, JC and the support team took care of the entire migration for us. ”

Derek Rasmussen

Marketing Director

“Their platform works efficiently in the background, allowing us to focus on other aspects of our business while they handle our SMS campaigns with precision.”

Megan Emery

Director of Marketplace Operations

Responsive customer support

83% of reviewers feel positive about Emotive's customer support. Users indicate that the support team is highly responsive, helpful, and dedicated to their success. They appreciate the personalized assistance from customer success managers and the availability of resources such as onboarding specialists and copywriters. Reviewers also value the proactive follow-up and the seamless communication process that helps them address customer needs effectively.

See related user reviews

“It's a high-touch experience and they provide plenty of resources to help you succeed, between their onboarding specialists, customer success managers, and copywriters.”

John Lickteig

E-commerce Project Manager

“Our rep, Ciara, has been amazing with response, truly cares about our account and has worked with us to make the best plan for our business and our customers - not just what will benefit Emotive. ”

Ali Dopps

Category Business Leader

Overpriced and Hidden Fees

64% of reviewers feel negative about Emotive's value for money/pricing. Some users report that Emotive offers competitive pricing and discounts. They appreciate the frequent product enhancements included in the cost. However, many reviewers feel the service is overpriced, citing unauthorized charges and hidden fees. They indicate difficulties with contract cancellations. Some users feel misled by the fee structure and express frustration over the lack of transparency and customer support.

See related user reviews

“Charged unauthorized fees to my card, no way to remove billing info, very hard to cancel and get out of contracts”

Taylor Hall

Owner

“They left the part where there is a $500 minimum out of the contract (but still billed my payment method for it despite the repeated chargebacks)”

Ermias Lemma

Founder

Emotive's key features

Most critical features, based on insights from Emotive users:

SMS Messaging

4.7

(40)

Scheduled Messaging

4.3

(43)

Message Personalization

4.3

(39)

Mass Texting

4.1

(40)

Reporting/Analytics

3.8

(30)

2-Way Messaging

3.9

(29)

All Emotive features

Features rating:

4.2

(106)

One-to-One Messaging

5.0

(1)

Product Recommendations

4.8

(4)

Real-time Conversations

4.8

(4)

Engagement Tracking

4.5

(28)

Mobile Coupons

4.8

(10)

Automated Responses

3.9

(22)

Campaign Management

4.6

(14)

Contact Management

3.7

(25)

Mobile Access

4.3

(9)

Mobile Alerts

4.0

(6)

Audience Targeting

4.0

(1)

Chatbot

5.0

(1)

Human Handover

3.0

(3)

Emotive alternatives

Emotive

4.3

(106)

Starting from

No pricing info

Free trial

Free version

Ease of Use

4.4

Features

4.2

Value for Money

4.1

Customer Support

4.3

Attentive

4.8

(107)

visit website

Starting from

No pricing info

Free trial

Free version

Ease of Use

4.7

Features

4.5

Value for Money

4.4

Customer Support

4.8

Clearstream

4.8

(538)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.7

Features

4.6

Value for Money

4.6

Customer Support

4.8

Call Loop

4.6

(84)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.5

Features

4.5

Value for Money

4.6

Customer Support

4.7

Emotive pricing

Starting from

No pricing info

Pricing details

Subscription

Free trial

Free plan

Pricing range

view pricing plans

User opinions about Emotive price and value

Value for money rating:

4.1

Of 22 reviews that provide robust commentary on Emotive's price and value, 36% mention it in a positive light.

Some users report that Emotive offers competitive pricing and discounts, especially for small businesses, and appreciate the frequent product enhancements included in the cost. They say the ROI justifies the expense, and some find the pricing fair and recommend it over competitors. However, many reviewers feel the service is overpriced, citing unauthorized charges, hidden fees, and difficulties with contract cancellations. They indicate that Emotive's billing practices can be problematic, with unexpected charges and auto-renewals without notice. Some users feel misled by the fee structure and express frustration over the lack of transparency and customer support.

Check .

To see what individual users think of Emotive's cost and value, check out the review excerpts below.

“They worked out very competitive pricing for us and everything I needed to make the transition smoother they did in a timely manner, which as business owners we know is super important.”

Victoria Vick

CEO

“Pricing is fair and ongoing product enhancements are frequent and allow them to stay ahead of trends and competition.”

Ben Bolognini

Head of Marketing and Ecommerce

“We are obligated to buy out the full contract or keep using this stupid and expensive service. When they schedule you for monthly "meetings" all they do is try to sell you on the other platforms they have and try to sell you on sending 2 messages a week, to make them more $.”

Liz Hughes

Owner

Emotive integrations (13)

Integrations rated by users

We looked through 106 user reviews, to identify which products are mentioned as Emotive integrations, and what is the users perception.

Shopify

Integration rating: 5.0 (5)

“This is the platform where our store is hosted. Almost all of our contacts come through this channel.”

“This integration allows us to track and engage with our customers in their shopping experience.”

Lisa McMahon

Marketing Director

1/2

Klaviyo

Integration rating: 5.0 (3)

“With Emotive's Pop-Up feature, we're able to capture phone numbers and emails, effectively growing our mailing list.”

Stephanie Raya

Email and SMS Marketing

Other top integrations

Emotive support options

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

Knowledge Base

24/7 (Live rep)

Email/Help Desk

Phone Support

Training options

Documentation

Webinars

Videos

Emotive reviews

Overall rating

4.3

106

Positive reviews

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend9.2/10

Rating distribution

Pros

“Emotive has made it very easy to reach out to our SMS list with great segmenting options, awesome support (who will even write your texts for you), & an intuitive user interface.”

Derek R.

Marketing Director

“We had a good experience working with our customer success manager. Overall, they’re a great solution for brands whether looking to get started on SMS or to grow their list.”

Junyi W.

Co-Founder

“We are using Emotive to help with our customer service experience and overall marketing efforts. We're very excited to use this both to help drive sales and also improve conversion rates.”

Taylor S.

Director of Marketing

Cons

“I send broadcasting with no sales, after 6 Months I said please cancel this service and they still charge my credit card. They are miserable said that they cancel but I still needs to pay to them.”

Paola J.

Owner

“I took him on his word and failed (my bad) to follow up in writing. They, of course, since they had a credit card on file with them, charged me the $1,200 for the next quarter.”

John P.

Founder and President

“The platform was not the most user-friendly. It is difficult to schedule and customize campaigns, and flow development is hard to follow.”

Angelise S.

Brand Manager

Read all reviews

Emotive FAQs

Q. What type of pricing plans does Emotive offer?

Emotive has the following pricing plans:
Free Trial: Available

These products have better value for money

Q. Who are the typical users of Emotive?

Emotive has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business

Q. What languages does Emotive support?

Emotive supports the following languages:
English

Q. Does Emotive offer an API?

No, Emotive does not have an API available.

Q. What other apps does Emotive integrate with?

Emotive integrates with the following applications:
WooCommerce, Zapier, Help Scout, Slack, Klaviyo, Justuno, Gorgias, Mailchimp, BigCommerce, Shopify, Zendesk Suite

Q. What level of support does Emotive offer?

Emotive offers the following support options:
Knowledge Base, 24/7 (Live rep), Email/Help Desk, Phone Support