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Emotive
5
76
4
14
3
3
2
0
1
13
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
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Emotive - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: August 2026
Emotive overview
What is Emotive?
Emotive is a SMS marketing software platform that provides text messaging services to ecommerce brands. Emotive's SMS marketing software is designed to help ecommerce brands scale revenue through SMS marketing campaigns and first-party data attribution.
The Emotive platform offers four products in one platform built to increase revenue for ecommerce stores. Emotive SMS allows brands to scale two-way SMS conversations to increase conversion rates. Emotive Attribution provides first-party attribution to determine which marketing channels are driving sales after the iOS 14 update. Creative Hub gives actionable insights to improve collaboration between media buyers, marketing strategists, and creative teams. Emotive Pixel helps brands get more revenue from email and SMS marketing campaigns by providing better matching for anonymous visitors.
Emotive integrates with major ecommerce platforms like Shopify, Shopify Plus, Magento, BigCommerce, and WooCommerce. Emotive also integrates with various marketing, customer service, and other applications to enable data sharing across channels. Over one thousand ecommerce brands use Emotive, which provides an average 27x ROI on SMS marketing spend. Emotive offers a 5x ROI guarantee on SMS spend for qualified brands.
Emotive provides resources to help brands succeed with SMS marketing, including SMS marketing checklists, customer stories, a partner program, a resource hub, blog, SMS template library, careers page, customer success program, and live events. Emotive's platform and resources are designed to help ecommerce brands cut costs, win more revenue, and grow their business through SMS marketing, advertising, and first-party attribution software.
Starting price
Alternatives
with better value for money
Pros & Cons
Customer Support
SMS Marketing
Campaign Management
Email Sending
Charges and Refunds
Emotive review summaries overview
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.1
Features
4.2
Ease of use
4.4
Customer support
4.3
Reviews sentiment
What do users say about Emotive?
Reviewers indicate Emotive is user-friendly, with an intuitive interface and helpful support that simplifies SMS marketing and campaign management. They say the platform’s segmentation, automation, and broadcast messaging features help them engage customers, drive sales, and build stronger relationships, while the team provides valuable guidance and resources. They find onboarding and integration with other tools straightforward, and appreciate the hands-on assistance for creative and technical needs.
Some mention that pricing can escalate quickly as usage grows, and they express concerns about hidden fees or overcharges. They note a lack of mobile app support and occasional issues with analytics, segmentation, and broadcast timing.
Select to learn more
Who uses Emotive?
Based on 106 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
Emotive's key features
Most critical features, based on insights from Emotive users:
All Emotive features
Features rating:
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Emotive pricing
Value for money rating:
Starting from
No pricing info
User opinions about Emotive price and value
Value for money rating:
To see what individual users think of Emotive's price and value, check out the review snippets below.
Trevor A.
Owner
Matt S.
President and CEO
Emotive integrations (11)
Integrations rated by users
We looked at 106 user reviews to identify which products are mentioned as Emotive integrations and how users feel about them.
Integration rating: 5.0 (9)
Integration rating: 4.8 (7)
“streamline email communications”
Troy D.
Founder
Integration rating: 3.0 (2)
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
Other top integrations
Emotive customer support
What do users say about Emotive customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of Emotive customer support.
Widespread user sentiment highlights Emotive's responsive, knowledgeable, and proactive support team as a key differentiator.
A large number of users value dedicated onboarding specialists, customer success managers, and copywriters for ongoing guidance.
Frequently reported by users, support staff are quick to respond, offer helpful suggestions, and resolve issues efficiently.
Broad user base appreciates personalized assistance, seamless communication, and a collaborative approach to customer success.
Support options
Training options
To see what individual users say about Emotive's customer support, check out the review snippets below.
“The best part of Emotive is their team - they are always there for you to call on for text copy help and platform help.”
Laura M.
Strategy Director
“Great service, the best part I liked is to have strong support system that reduces your work load to great extent so we can focus on decision makings and other important tasks.”
Pranav G.
Owner
“We had a negative experience to start as the app needs support in terms of new customers and constantly growing a phone list.”
Ioana S.
Marketing Coordinator
Emotive FAQs
Q. What level of support does Emotive offer?
Emotive offers the following support options:
Knowledge Base, 24/7 (Live rep), Email/Help Desk, Phone Support
