Monitor, analyse & engage online conversations in real-time.
3.93/5 (69 reviews)Free Trial: Available
Pricing is modular and offered upon request.
18 reviewers had the following to say about Meltwater's pricing:
Once I signed my contract, it took several weeks to even get a login. The payment terms I had negotiated were also thrown out the window. I like the idea of Meltwater, but I don't like the dishonesty and disorganization of the company nor do I like being deceived - maybe this is why it's so cheap.
Pros
Meltwater does the bare minimum of what you need it to do for media monitoring and reporting. The price is pretty low so in budget.
Cons
Sales and customer service are not high quality
Rating breakdown
Likelihood to recommend: 1/10
Great Customer Service! [SENSITIVE CONTENT HIDDEN] is fantastic, very informative, very helpful and truly knows our account. Great pricing when compared to Cision and Trendkite. I evaluate the entire service every year and after moving from Vocus (Cision) in 2016, I continue to renew. Value, Reach and Service!
Pros
I really like the Press Release distribution, the reach is fantastic.
Cons
It is a little "clunky," however every issue that I have ever had they have worked hard to fix it!
Ed, our team strives to deliver an excellent experience, and are glad you found this to be the case during your time with Meltwater. If you have further needs or questions, please reach out!
Rating breakdown
Likelihood to recommend: 8/10
I had it at a previous employer and I needed to get it at my new company as it is that important of a tool to help me stay ahead of what is going on each day in our market.
Pros
Super easy to use; mobile and desk top; can set auto-alerts
Cons
The price is a little high; setting up the searches was fairly tedious but they help you through it.
Ryan, your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let us and other professionals know about your positive experience.
Rating breakdown
Likelihood to recommend: 10/10
Overall, the algorithm changes on Instagram took away our use for discovering leads efficiently with the listening tool. The cost was no longer sustainable once it was not bringing in any additional revenue. It is a powerful tool, with great customer service, but I believe it is a little too pricey for smaller businesses.
Pros
I liked how robust the listening side of the software was. You could really dive into the results and pick up conversations that were happening around your brand that you otherwise would not have been able to see.
Cons
What I liked least about this software was that their social inbox was just Sprout Social. I was living within the engagement side of the software and saw little additional value. For those focusing solely on social listening, I recommend looking only at the component.
Rating breakdown
Likelihood to recommend: 6/10
I don't see how any analyst tested this tool. Doesn't include what I consider basic functionality. Requires multiple unnecessary steps to analyze data.
Pros
Customer Service is responsive. Tool is very affordable.
Cons
Social Analytics are awful. Problems include:
• Data Exports – Have to email data exports through individual chart widgets.
• Separate steps for creating queries and building dashboards with visuals.
• Have to create separate searches for News and Social separately – Duplicates work.
• Charts – Don’t have basic number labels, aren't usable.
• Can't download basic volume trend.
• Volume and Sentiment numbers do not match.
Rating breakdown
Likelihood to recommend: 1/10
We've been using it in this office for about 2 years now, and I used them previously at another job, as well. They're very responsive when you need help with something. I like the tool. It's intuitive and does just about everything we'd want it to. I do think their sales tactics were a little heavy-handed sometimes, putting deadlines on offers and whatnot, but when I talked to them about it, they lightened up a lot.
Pros
The dashboard for easy monitoring of our media and social coverage.
Cons
They charge separate pricing for everything, and it seems that every time I turn around they're rolling out a cool new feature they want to share, but it's always extra.
Dede, reviews like this give us motivation and help us ensure we continue to provide high-quality care. Thank you very much for your feedback and are glad you have continued to find value in Meltwater.
Rating breakdown
Likelihood to recommend: 8/10
We tend to use Meltwater in times of social media crises — and it cuts down on manual data compilation and creates easy-to-understand reports for all stakeholders.
Pros
Robust social monitoring capabilities, easy to set up, really great customer support, easily customizable, and easy to export reports.
Cons
It's pricey, but with social media monitoring that is to be expected. In this realm, you get what you pay for, and Meltwater is worth the price because it just pulls in way more intel than any other solution available.
Rating breakdown
Likelihood to recommend: 10/10
It's a great software that allows us to track our mentions across the media. It's helpful in reporting.
Pros
The interface is easy to navigate around making the customer experience enjoyable.
Cons
There aren't many cons bar the cost for the little time it gets used.
Rating breakdown
Likelihood to recommend: 7/10
I use this software for both distributing press releases and monitoring media coverage and think the product is worth the investment if you are dealing with media on at least the national level. Only complaint is the sales staff (most likely by design of their business model) is on the pushy side to get you to renew you contact early and frquent attempts to upsell new products or features.
Pros
Meltwater is very user friendly and an excellent resource to reach media contacts (broadcast, print and online) nationality and internationally.
Cons
Like all other public relation tools for media, Meltwater tends to have a good amount of media contacts that are out of date but that seems to be an issue accross the board. Price is high, but comparable to other similar software...but worth it if your company is trying to reach media on a national level or monitor your media coverage.
Rating breakdown
Likelihood to recommend: 8/10
Meltwater is providing excellent support and their media data and reporting seems to be very reliable. We have been able to use it to make some very productive media in-roads. The software seems to be underdeveloped but hopefully they will continue to add the features needed to make it a mainstream offering.
Pros
Meltwater is easy to use and their employees pay a lot of attention to you as a client. Especially in the set-up stages, they are very attentive and schedule their follow-up effectively. The basic tools are adequate and their data seems to be reliable.
Cons
The platform for Meltwater seems to be very immature in terms of its development. It can send newsletters but you get almost NO functionality on analytics or member tracking. Like all other SaaS companies, everything is an add-on and it is not always easy to determine what you get for the price you are being quotes. The software simply feels rudimentary in design and immature in implementation.
Rating breakdown
Likelihood to recommend: 6/10
Overall, this was a great platform to use to better realize a fully encompassing social strategy: Social Media management, increased responsiveness, better reporting, and the previously mentioned social listening!
Pros
The social listening component of this management platform is top notch, as it allowed for us to search out mentions of our company (good or bad) on social without having been specifically tagged. That's great!
Cons
Frankly, the cost was a little on the higher-end for organizations that do not have a lot of extra budget for social media management and analytics.
Rating breakdown
Likelihood to recommend: 8/10
Pros
There are some cool feautres in Meltwater, like being able to search history by specific keywords and dates and exlcusions, and getting email notifications that we can set up for when certain words or our brand is mentioned. It also worked for us to schedule out social posts.
Cons
There are some complications in getting up social posts - sometimes it wouldn't properly tag the person we were trying to tag in our post, and you can't go back and edit a post after it's done to tag the person. Sometimes it almost feels like there are too many features that are difficult to learn to use, and not enough help to properly learn how to use the software. It shouldn't be that complicated.
I think it is way over-priced for what you get, and there are competitors much better matched for our needs.
Rating breakdown
Likelihood to recommend: 5/10
The team are available on hand if needed, and very helpful and supportive of training, very much solution led in all areas. It's always been a positive experience working with them.
Pros
It's a great, easy to set up and easy to use platform, even if you're only using some of the features occasionally. In a small team it's really important to be able to utilise time effectively and this is a great tool to achieve that and cost effective too.
Cons
Nothing really - it's easy to use and great for what our organisation currently needs.
Rating breakdown
Likelihood to recommend: 10/10
Pros
I worked for a large automotive company and moved from NetBase to Sysomos due to cost and ease of use. Sysomos is certainly easy to use and fulfills the basic needs of a small to medium size business - I don't think it's ideal if you have to dive into analytics and provide in depth numbers. If that's the case, Sysomos is not for you.
Cons
I found that Sysomos wasn't delivering the analytics that execs were looking for and there was a lot of manual work that went into it.
The content planning side of the software seemed promising until I had to use it daily and dealt with glitches of the screen freezing or not being able to scroll up/down. When presenting content to client and using Sysomos, I was embarrassed.
Training was not great, there were so many things he missed out on and we found out later on that we were not using the software to it's absolute fullest due to poor training.
Rating breakdown
As an independent contractor, I am not familiar with the overall experience for Corcoran GL. I do know that the analytics are very good.
Pros
As a free lance writer, I am not an employee of Corcoran Global Living and was not involved in the purchase, cost analysis or review of the software. However, from the very beginning, [SENSITIVE CONTENT HIDDEN] and staff have been available and pro-active to ensure a smooth operation. My skills are more literary and less technological (very much so), so I appreciate the help and the patience.
Cons
I haven't encountered any dislikes. So far, so good.
Elaine, thank you for your kind review; we are happy to pass along your comments to the team. Please don't hesitate to reach out if there's anything additional we can do for you.
Rating breakdown
Likelihood to recommend: 9/10
We've been a customer for 3+ years and use Meltwater on a daily basis. Initially, we were mostly using the media monitoring features exclusively, and that alone was enough value to justify our account. More recently we've also been using the Influencer platform for media research and outreach and that has also proven to be extremely useful. Much of our content marketing is driven by things we're able to uncover on a daily basis using Meltwater.
Pros
The breadth of features. Ease of use and flexibility. Daily email reports, customizable Dashboards, integration with analytics and social platforms, comprehensive media/influencer database and contact platform. Outstanding proactive service and support.
Cons
No real complaints about the software. It is very robust and even after several years, we are finding new beneficial ways to leverage Meltwater.
Rating breakdown
Likelihood to recommend: 10/10
With nearly 10 years working in PR, I have had experience with Cision, Vocus, and Meltwater. There is no question that I will continue to use Meltwater in my career because it is most powerful, in my opinion. I also think that their PR distribution (which is integrated into the platform) is better than what the other players have to offer.
Pros
I use Meltwater primarily for its media database and PR distribution. The media data seems to be pretty well updated and when I request changes/additions, they are made very quickly.
Cons
As they have updated the software, I lost some of the key features that added value to how I use it. I wish you could filter search results better, gain better snapshots of individual outreach performance from the overall list, and create news searches based on specific media lists, to name a few.
Also, beware of their contract because there is an autorenewal clause no matter if your account rep has reached out to you beforehand or not. Make a note on your calendar ahead of time so that charge doesnt come as a surprise or ask them to remove it from your contract.
Rating breakdown
Likelihood to recommend: 8/10
Our organization is a client of Meltwater's and found the service was not benefiting us. The reports, stats and information provided were not beneficial. I indicated to the account specialist, I wasn't sure we would be renewing when they sent me a confirmation for renewal on October 26, 2018. Their only discussion was about getting me best prices. I did not sign the renewal confirmation. Our services were to end January 14, 2019. At no time did they mention automatic renewal or that I needed to send a formal notice of termination. On December 7th, in response to their many emails asking me to sign the renewal confirmation I advised them we would definitely not be renewing - 38 days before the services were to end. For the first time, they advised me we were automatically renewed and they would be sending us a bill. They said it was "preset" I asked for the contract and was shocked to see the termination terms aren't even listed on the main contract page - they are instead buried in a link, under topics such as spam. A link, of course, can be altered at any time. The contract document defines start and end dates, and makes no mention of automatic renewal. Your account reps make no mention of automatic renewal. I find this disingenuous.
Pros
Nothing - it said our reach was over 200 billion - there are less than 8 billion people on the planet.
Cons
It is redundant and doesn't deal with reality.
Rating breakdown
Likelihood to recommend: 0/10
