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Meltwater

Monitor, analyse & engage online conversations in real-time.

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Meltwater Pricing

Pricing overview

Value for money rating

4.0

/5

79

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Pricing details

Pricing is modular and offered upon request.

What users say

In a small team it's really important to be able to utilise time effectively and this is a great tool to achieve that and cost effective too.

JB

Jo B.

Avoid this company at all costs. They have unethical and deceptive business practices.

DC

David C.

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Reviewers who mentioned pricing said:

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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One tool that does almost everything we need

Reviewed 2 years ago

We've been using it in this office for about 2 years now, and I used them previously at another job, as well. They're very responsive when you need help with something. I like the tool. It's intuitive and does just about everything we'd want it to. I do think their sales tactics were a little heavy-handed sometimes, putting deadlines on offers and whatnot, but when I talked to them about it, they lightened up a lot.

Pros

The dashboard for easy monitoring of our media and social coverage.

Cons

They charge separate pricing for everything, and it seems that every time I turn around they're rolling out a cool new feature they want to share, but it's always extra.

Vendor response

Dede, reviews like this give us motivation and help us ensure we continue to provide high-quality care. Thank you very much for your feedback and are glad you have continued to find value in Meltwater.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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A Product in Development

Reviewed 4 years ago

Meltwater is providing excellent support and their media data and reporting seems to be very reliable. We have been able to use it to make some very productive media in-roads. The software seems to be underdeveloped but hopefully they will continue to add the features needed to make it a mainstream offering.

Pros

Meltwater is easy to use and their employees pay a lot of attention to you as a client. Especially in the set-up stages, they are very attentive and schedule their follow-up effectively. The basic tools are adequate and their data seems to be reliable.

Cons

The platform for Meltwater seems to be very immature in terms of its development. It can send newsletters but you get almost NO functionality on analytics or member tracking. Like all other SaaS companies, everything is an add-on and it is not always easy to determine what you get for the price you are being quotes. The software simply feels rudimentary in design and immature in implementation.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Meltwater - Media Outreach

Reviewed a year ago

Customer Service is TOPS - [SENSITIVE CONTENT] my rep, is always on the ball!

Pros

The ease with which to send a press release on the National newswire.

Cons

The more options they add to the program the more expensive it becomes - there is a lot that I am unfamiliar with nor have the time or money to explore.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great investment for the right company

Reviewed 3 years ago

I use this software for both distributing press releases and monitoring media coverage and think the product is worth the investment if you are dealing with media on at least the national level. Only complaint is the sales staff (most likely by design of their business model) is on the pushy side to get you to renew you contact early and frquent attempts to upsell new products or features.

Pros

Meltwater is very user friendly and an excellent resource to reach media contacts (broadcast, print and online) nationality and internationally.

Cons

Like all other public relation tools for media, Meltwater tends to have a good amount of media contacts that are out of date but that seems to be an issue accross the board. Price is high, but comparable to other similar software...but worth it if your company is trying to reach media on a national level or monitor your media coverage.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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We use Meltwater Daily and Have for Years... Great tool and service.

Reviewed 3 years ago

We've been a customer for 3+ years and use Meltwater on a daily basis. Initially, we were mostly using the media monitoring features exclusively, and that alone was enough value to justify our account. More recently we've also been using the Influencer platform for media research and outreach and that has also proven to be extremely useful. Much of our content marketing is driven by things we're able to uncover on a daily basis using Meltwater.

Pros

The breadth of features. Ease of use and flexibility. Daily email reports, customizable Dashboards, integration with analytics and social platforms, comprehensive media/influencer database and contact platform. Outstanding proactive service and support.

Cons

No real complaints about the software. It is very robust and even after several years, we are finding new beneficial ways to leverage Meltwater.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Best Option in the Market

Reviewed 3 years ago

With nearly 10 years working in PR, I have had experience with Cision, Vocus, and Meltwater. There is no question that I will continue to use Meltwater in my career because it is most powerful, in my opinion. I also think that their PR distribution (which is integrated into the platform) is better than what the other players have to offer.

Pros

I use Meltwater primarily for its media database and PR distribution. The media data seems to be pretty well updated and when I request changes/additions, they are made very quickly.

Cons

As they have updated the software, I lost some of the key features that added value to how I use it. I wish you could filter search results better, gain better snapshots of individual outreach performance from the overall list, and create news searches based on specific media lists, to name a few. Also, beware of their contract because there is an autorenewal clause no matter if your account rep has reached out to you beforehand or not. Make a note on your calendar ahead of time so that charge doesnt come as a surprise or ask them to remove it from your contract.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Meltwater = Too Expensive For Small Business, Good For Larger Operations

Reviewed 3 years ago

Overall, the algorithm changes on Instagram took away our use for discovering leads efficiently with the listening tool. The cost was no longer sustainable once it was not bringing in any additional revenue. It is a powerful tool, with great customer service, but I believe it is a little too pricey for smaller businesses.

Pros

I liked how robust the listening side of the software was. You could really dive into the results and pick up conversations that were happening around your brand that you otherwise would not have been able to see.

Cons

What I liked least about this software was that their social inbox was just Sprout Social. I was living within the engagement side of the software and saw little additional value. For those focusing solely on social listening, I recommend looking only at the component.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Incredibly Intuitive

Reviewed a year ago

The team are available on hand if needed, and very helpful and supportive of training, very much solution led in all areas. It's always been a positive experience working with them.

Pros

It's a great, easy to set up and easy to use platform, even if you're only using some of the features occasionally. In a small team it's really important to be able to utilise time effectively and this is a great tool to achieve that and cost effective too.

Cons

Nothing really - it's easy to use and great for what our organisation currently needs.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Robust Social Media Monitoring at a Price

Reviewed 3 years ago

We tend to use Meltwater in times of social media crises — and it cuts down on manual data compilation and creates easy-to-understand reports for all stakeholders.

Pros

Robust social monitoring capabilities, easy to set up, really great customer support, easily customizable, and easy to export reports.

Cons

It's pricey, but with social media monitoring that is to be expected. In this realm, you get what you pay for, and Meltwater is worth the price because it just pulls in way more intel than any other solution available.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Affordable but over hyped and not suitable for a large company

Reviewed 4 years ago
Pros

I worked for a large automotive company and moved from NetBase to Sysomos due to cost and ease of use. Sysomos is certainly easy to use and fulfills the basic needs of a small to medium size business - I don't think it's ideal if you have to dive into analytics and provide in depth numbers. If that's the case, Sysomos is not for you.

Cons

I found that Sysomos wasn't delivering the analytics that execs were looking for and there was a lot of manual work that went into it. The content planning side of the software seemed promising until I had to use it daily and dealt with glitches of the screen freezing or not being able to scroll up/down. When presenting content to client and using Sysomos, I was embarrassed. Training was not great, there were so many things he missed out on and we found out later on that we were not using the software to it's absolute fullest due to poor training.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Good system for long time users, better software is now available for the price

Reviewed 4 years ago

Enhanced view into what real people are saying about a given topic

Pros

Sysomos has historically been a top choice for major brands -- especially in the early days of social listening. They were an earlier provider of advanced listening software that offered a lot of functionality to help forward thinking brands finally make sense of how social media conversations could help them market better. Even today, they have a wide range of features that, at least partially, integrate together

Cons

They've lost a few steps over the last 3-4 years. Couple a piecemeal corporate history (acquired by PRnewswire, then spun off as an independent operating entity) with an acquisition-based strategy for refreshing their product set and your left with a somewhat integrated grouping of product offerings from messaging to on-demand search to ongoing listening that, in theory, could help you centralize social media operations with a single vendor. In practice, none of their standalone solutions would survive alone in the wild against more agile, innovative competition. Even full-suite users find data consistency challenges continuing to surface alongside a continued requirement to separately log into several distinct solutions

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great product that does just about everything for you!

Reviewed 2 years ago

I had it at a previous employer and I needed to get it at my new company as it is that important of a tool to help me stay ahead of what is going on each day in our market.

Pros

Super easy to use; mobile and desk top; can set auto-alerts

Cons

The price is a little high; setting up the searches was fairly tedious but they help you through it.

Vendor response

Ryan, your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let us and other professionals know about your positive experience.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Meltwater Review

Reviewed 2 years ago

Overall, this was a great platform to use to better realize a fully encompassing social strategy: Social Media management, increased responsiveness, better reporting, and the previously mentioned social listening!

Pros

The social listening component of this management platform is top notch, as it allowed for us to search out mentions of our company (good or bad) on social without having been specifically tagged. That's great!

Cons

Frankly, the cost was a little on the higher-end for organizations that do not have a lot of extra budget for social media management and analytics.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

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Terrible for Analytics

Reviewed 2 years ago

I don't see how any analyst tested this tool. Doesn't include what I consider basic functionality. Requires multiple unnecessary steps to analyze data.

Pros

Customer Service is responsive. Tool is very affordable.

Cons

Social Analytics are awful. Problems include: • Data Exports – Have to email data exports through individual chart widgets. • Separate steps for creating queries and building dashboards with visuals. • Have to create separate searches for News and Social separately – Duplicates work. • Charts – Don’t have basic number labels, aren't usable. • Can't download basic volume trend. • Volume and Sentiment numbers do not match.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Excellent customer service

Reviewed 2 years ago

As an independent contractor, I am not familiar with the overall experience for Corcoran GL. I do know that the analytics are very good.

Pros

As a free lance writer, I am not an employee of Corcoran Global Living and was not involved in the purchase, cost analysis or review of the software. However, from the very beginning, [SENSITIVE CONTENT HIDDEN] and staff have been available and pro-active to ensure a smooth operation. My skills are more literary and less technological (very much so), so I appreciate the help and the patience.

Cons

I haven't encountered any dislikes. So far, so good.

Vendor response

Elaine, thank you for your kind review; we are happy to pass along your comments to the team. Please don't hesitate to reach out if there's anything additional we can do for you.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Expensive tool made for big corporations but not for start-ups

Reviewed 2 years ago
Pros

Not a lot to say. Overall we very disappointed by the too.l

Cons

Poor quality of the journalist user base. Lots of bounces when we write emails. Also abusive legal close to renew your contract with a 3 months notice period for a simple SAS and the sales person comes to you sending the invoice for the next period 2,5months before it ends. Finally, a customer service/success which is very pushy to always subscribe to very pricy solution and taking a yourself a lot of time with un-needed presentations. As a start-up manager of more than 20 employees, I was very disappointed by Meltwater services.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Great software

Reviewed a year ago

It's a great software that allows us to track our mentions across the media. It's helpful in reporting.

Pros

The interface is easy to navigate around making the customer experience enjoyable.

Cons

There aren't many cons bar the cost for the little time it gets used.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

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Affordable, but terrible customer service and sales overpromises/underlivers

Reviewed 3 years ago

Once I signed my contract, it took several weeks to even get a login. The payment terms I had negotiated were also thrown out the window. I like the idea of Meltwater, but I don't like the dishonesty and disorganization of the company nor do I like being deceived - maybe this is why it's so cheap.

Pros

Meltwater does the bare minimum of what you need it to do for media monitoring and reporting. The price is pretty low so in budget.

Cons

Sales and customer service are not high quality