Meltwater Reviews

I'm happy with that how a tool like Sysomos can be so amazing! It is great at monitoring media mentions and pull data from everywhere. There are many sub-tools of Sysomos which are helpful in finding the relevant search results of the quiries you're looking for.

You need to work further to build the right search queries so to gather only high-quality and relevant results from searches.

It's a one-size-fits-all for running social channels. The ability to schedule, check analytics and build lists is unmatched.

There's not much not to like. I do wish that meltwater app and meltwater engaged were within the same platform for ease of use.

Hi Michael, we are very happy to have provided you with such a positive experience! We will pass your feedback along to the team.

The social listening component of this management platform is top notch, as it allowed for us to search out mentions of our company (good or bad) on social without having been specifically tagged. That's great!

Frankly, the cost was a little on the higher-end for organizations that do not have a lot of extra budget for social media management and analytics.

Customer Service is responsive. Tool is very affordable.

Social Analytics are awful. Problems include: • Data Exports – Have to email data exports through individual chart widgets. • Separate steps for creating queries and building dashboards with visuals. • Have to create separate searches for News and Social separately – Duplicates work. • Charts – Don’t have basic number labels, aren't usable. • Can't download basic volume trend. • Volume and Sentiment numbers do not match.

As a free lance writer, I am not an employee of Corcoran Global Living and was not involved in the purchase, cost analysis or review of the software. However, from the very beginning, [SENSITIVE CONTENT HIDDEN] and staff have been available and pro-active to ensure a smooth operation. My skills are more literary and less technological (very much so), so I appreciate the help and the patience.

I haven't encountered any dislikes. So far, so good.

Elaine, thank you for your kind review; we are happy to pass along your comments to the team. Please don't hesitate to reach out if there's anything additional we can do for you.

Initially, the strong point should have been to strengthen the quality of the distribution of our press releases.

Journalists database partly obsolete (at least a good third after having consulted a good number of files). Data displayed as updated 3 months ago has not been good for several years. A support service that hides behind sanitized excuses to justify this obsolescence of data.

one of the most comprehensive listening platforms. what i love is that i can see all of the data and get unlimited data runs. Analytics its catching up with the competition, but still has some way to go. a lot of filer options are now available

Sentiment analysis is not good, but the option to manually override the tag is helpful. they should have used sysomos's algorithm. lacks any demographics data within the main tool. you need to subscribe to a partner portal to get insights (which is somewhat worth it)

It was fairly easy to use. I had a few training very light sessions and was able to figure out the rest after that. Also, the account managers are very personable and smart.

There is no guarantee that their database of writers will pick up your story, no matter how granular you get with your target list. I tried posting multiple articles that were about community service and one writer replied that they "might" look into it further. Even with AM's help, I wasn't able to hook a writer.

Meltwater has a clean dashboard/homepage and a pretty good customer service team, but there were more cons than there were pros in my experience with the software.

A lot of the times our saved searches for PR tracking would bring in irrelevant publication results that we couldn't use as actual results. When it came to using the service as a contact database, a lot of the contact information we'd come across was out of date. They have potential as a service, but for our needs they aren't the best option.

MW is quick and simple to figure out, and if there's a glitch, their chat feature can address your issue within minutes!

It would be great if I'd be able to organize and divide long lists of results for targeted journalist searches into shorter sub lists.

Not a lot to say. Overall we very disappointed by the too.l

Poor quality of the journalist user base. Lots of bounces when we write emails. Also abusive legal close to renew your contract with a 3 months notice period for a simple SAS and the sales person comes to you sending the invoice for the next period 2,5months before it ends. Finally, a customer service/success which is very pushy to always subscribe to very pricy solution and taking a yourself a lot of time with un-needed presentations. As a start-up manager of more than 20 employees, I was very disappointed by Meltwater services.

I used the Search function of Sysomos for sourcing influencers for digital marketing campaigns. I really enjoyed using this tool, I found it very user-friendly and never encountered any issues nor bugs when using it. It works mostly on the boolean search function and you can also do social listening, map out influencers, and search by keywords/phrases in a user's Twitter bio. I found the tool super accurate and never encountered any issues using it. There's a lot more you can do with this tool but this is mainly what I used it for.

I have no real cons for this tool. Just brush up on your boolean stuff!

A complex platform with the abilities to showcase great insight for communications and media professionals

A lot of features and functions, sometimes not so intuitive or easy to use. Not much mobile functionality either.

The interface is easy to navigate around making the customer experience enjoyable.

There aren't many cons bar the cost for the little time it gets used.

I liked the customized dashboards and reports for media clips and the way you could sync with social media. I used this for a real estate company and was able to follow conversations about moving to the area and ping people with the real estate company info. It was very helpful for lead gen.

There are almost too many features. I found the customer support great but also necessary because the product could feel clunky and there is a lot to figure out. Steep learning curve for sure.

I like that you can go up to 2 years back to get news stories

The social listening component is a little lacking, I would only recommend this for news stories/media stats

Meltwater does the bare minimum of what you need it to do for media monitoring and reporting. The price is pretty low so in budget.

Sales and customer service are not high quality

I am impressed so far with Meltwater. It seems there are a lot of capabilities and I think it will really help with my PR efforts.

There are so many functionalities that it can be a little hard to create a media list, there are a lot of options. However, our rep helped me!

Sysomos is a great tool for understanding the reach of your social media hashtags. It also measures engagement, which not all other tools do.

Excellent with Twitter, but not much access to other social media sites, such as Facebook, or blogs.

I used the freemium likealyzer for social media. It was really helpful to analyze my client social media data and their competitor too.

The only cons is that there is some maintenance in the site for 3 days now.

Meltwater has a veritable boatload of functionality that allows media professionals to track coverage, pull reports, and boost PR presence.

The only downside here is the learning curve. There's a vast amount of functions, but they can be difficult to remember. Ample training is needed to get a full grasp, but once that's compelte it's a really valuable tool.

The ability to export data to share with clients is fantastic.

Meltwater almost never "finds" all the news articles it should be locating. I find myself googling things and having to "add articles" to my lists every time I write a report.

I use this for news updates without our organization. Searching is easy across multiple mediums.

I haven’t delved deep enough to find much I don’t like. There was some difficulty in sending newsletters with formatting and link capabilities but we are in the process of figuring that out.

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No cons were added to this review