NapoleonCat Pricing, Features, Reviews & Comparison of Alternatives

NapoleonCat

Social media management & analytics tool for agencies & SMBs

4.74/5 (35 reviews)

NapoleonCat overview

What is NapoleonCat?

NapoleonCat is a cloud-based social media engagement and content publishing platform for businesses and marketing agencies of all sizes. The web-based solution enables agencies to manage all their social media accounts including Facebook, Instagram, Twitter, LinkedIn and Google Reviews from a single interface. Marketers and customer service teams can manage all social media conversations from one place and use automation to filter out typical questions and comments. Using personalized automated moderation rules NapoleonCat publishes pre-designed responses to typical customer queries on brands' social media pages.

Using simple analytics dashboards, marketers can measure the efficiency of their social media marketing efforts and track every interaction. NapoleonCat also provides customer engagement analytics for multiple social media pages and profiles. These insights can help marketers turn raw social engagement data into actionable strategies for enhancing audience engagement levels.

NapoleonCat also provides adequate tools for competitor monitoring and helps businesses benchmark their performance against competitors and industry standards. The solution is pre-loaded with advanced reporting and analytics features that help design and send reports to different stakeholders using pre-defined templates.

NapoleonCat is targeted at e-commerce companies, marketing agencies and brand promoters that are looking for a cloud solution to publish, engage, optimize, and analyze their social media marketing efforts across platforms.

Pricing

Starting from
$27/month
Pricing options
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia, China and 5 other markets, India, Japan, Germany, Brazil, Mexico

Supported languages

English, Polish
NapoleonCat screenshot: Improve your response rate by focusing only on delivering timely customer service across multiple channels. Use a single social media inbox tpo reply to all comments and messages. Automate to filter unwanted content.NapoleonCat introNapoleonCat screenshot: Use an array of options for managing conversations witj customers. Collaborate in teams, resolve and follow up. NapoleonCat screenshot: Get a bird’s-eye view of your brand performance with easy to use dashboards. Benchmark and strategize using comparative data sets.NapoleonCat screenshot: Track your social media marketing performance using simple graphs.NapoleonCat screenshot: Measure your engagement rate against that of your competitors'.NapoleonCat screenshot: Get in-depth analytics key for understaing your progress across different platforms.NapoleonCat screenshot: Schedule and publish content on several platforms at once.

NapoleonCat user reviews

Value for money
Features
Ease of use
Customer support
  4.6
  4.6
  4.8
  4.9
David Cacik

Great alternative to Buffer

Used weekly for less than 6 months
Reviewed 2020-07-30
Review Source: Capterra

Overall, I could definitely recommend NapoleonCat to other SaaS businesses looking to cover all things social media in 1 app. I especially like the inbox/commenting feature to be able to see and reply to messages and comments. Instagram scheduler is also one of my favorites!

Pros
For a SaaS like CloudTalk, social medias aren't the #1 priority but still they play an important part in the marketing mix. That's why we've decided to look for a solution to manage our social media accounts more efficiently. Obviously Buffer was our initial choice but when looking more into alternatives, we found NapoleonCat to be the perfect fit.

Cons
It's hard to think of something that I dislike. All is looking very promising so far.

Response from Napoleon


David, Thank you so much for this amazing review :)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Wojciech Biendzio

NapoleonCat - Place where work is getting easier.

Used daily for 2+ years
Reviewed 2020-08-17
Review Source: Capterra

NapoleonCat helps us every single day with delivering high standard of our services. Moderating, reporting was never easier, and we we used to subscribe other similar SaaS's.

Pros
Customer service is excellent. Even if we don't know how to manage some issues, heroes from NC are always there. NC is also incredibly easy to implement for a begginers workers/users. Everything is on place, very intuitive.

Cons
It loses connection with Facebook pages from time to time. But it's extremely easy to reconnect.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

Managing social media is so much easier with NapoleonCat!

Used weekly for less than 6 months
Reviewed 2020-11-24
Review Source: Capterra

NapoleonCat's content Automoderation options help us to quickly respond to incoming inquiries which resulted in better customer experience and improved our response time. We are sure that all the messages and comments are answered and with their smart solutions and customizable automoderation, we know that all the responses are relevant, easy to solve questions are replied so that we can focus on more complex issues.

Pros
NapoleonCat is the multi-featured tool we use to manage our accounts on varied social platforms. It offers several advanced options and is so intuitive and easy to use at the same time. The most we like automation solutions which we mainly use for improving our customer support we deliver via our social profiles and also to consistently interact with our audience.

Cons
It offers all features we need and we haven't found anything to improve so far.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

Fairly easy to use, good with Facebook content, but limited in overall capabilities.

Used weekly for less than 6 months
Reviewed 2018-02-08
Review Source: Capterra

We did use NapoleonCat on two client-facing projects and did gain useful insights on Facebook usage, engagement, content engagement and content posting attributes.

Pros
Easy to upload profiles and create projects. Useful data outputs and visualizations. Visuals easy to download. Fairly intuitive to use. Good Facebook data. Attentive customer service.

Cons
Limited data sets and capabilities. Really it's only or mostly useful as a Facebook tool. It's not very useful for other social platforms. Historical data is very limited on Twitter.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Rafa Kloc

Great social media management app

Used weekly for 6-12 months
Reviewed 2020-09-29
Review Source: Capterra

We use this tool to manage all our social media business accounts. With its’ analytics it’s so much easier to adjust our current strategy to constantly changing needs and preferences.

Pros
Analytics feature which helps us to measure our progress and analyze results on different social platforms. It gives us valuable insights so that we can regularly improve our current strategy and adjust it to a specific channel.

Cons
I can't find anything I dislike. Overall it's a great product.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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NapoleonCat pricing

Starting from
$27/month
Pricing options
Subscription
Free trial
View Pricing Plans

Pay only for what you use by defining the number of users and profiles. Upgrade or downgrade any time. Free 2-week trial with no credit card required.

Standard: starting at $27 per month for 3 profiles and 1 user.

All-in-one social media solution for customer care & analytics. Perfect for small and medium volumes of social media comments and messages. Pay annually and get 2 months for free

Pro: starting at $55 per month for 3 profiles and 1 user.

Automated social media solution for customer care & analytics. Perfect for high volumes of social media comments and messages. Pay annually and get 2 months for free

Enterprise: bespoke

Need something special? We craft bespoke solutions with dedicated customer support. Pay annually and get 2 months for free

NapoleonCat features

Content Management
Data Import/Export
Engagement Analytics
Real Time Analytics
Reporting & Statistics
Social Network Marketing

A/B Testing (222 other apps)
API (617 other apps)
Activity Dashboard (432 other apps)
Automatic Notifications (239 other apps)
Campaign Analysis (334 other apps)
Campaign Management (420 other apps)
Campaign Segmentation (226 other apps)
Customizable Branding (316 other apps)
Customizable Templates (330 other apps)
Drag & Drop Interface (273 other apps)
Monitoring (273 other apps)
Multi-Channel Marketing (267 other apps)
Social Media Integration (341 other apps)
Third Party Integration (404 other apps)

Videos and tutorials

Additional information for NapoleonCat

Key features of NapoleonCat

  • Competitor monitoring
  • Comparative analytics
  • Benchmarking
  • Calendar management
  • Collaborative workspace
  • Keyword filtering
  • Content publishing
  • Social CRM
  • Client database
  • Customizable reports
  • Multi-account management
  • Customized post flows
  • Indepth analytics
  • Control access rights and permission levels
  • Automatic moderation rules
  • Track marketing trends
  • Workflow management
  • Automated posts scheduling
  • Real time alerts via emails or SMS
  • Send PDF reports
  • Social media marketing automation
  • Team management
  • ROI analytics
  • Social media reporting
  • Social media engagement
  • Client management
View All Features

Benefits

• Get a bird’s-eye view of your brand performance with easy to use dashboards. Track competitors, benchmark and strategize using comparative data sets.

• Improve your response rate by focusing only on delivering timely customer service across multiple channels. Collaborate in teams, resolve and follow up. Our customers reduce their response time by 66%.

• Filter out incoming messages and automate dealing with typical questions from customers. Set NapoleonCat to automatically reply, hide, delete, flag or forward messages based on type and content. Get to 100% timely responses.

• Save time with automated reporting. Design comparative data sets to track competitors. Save time by setting up automatically generated reports.

• Publish content on multiple profiles at once. Plan your content with a calendar and drafts. Include your clients and co-workers in the content design and decision making process with customized post flows.