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TrueDialog Logo

Enterprise SMS and a support team that picks up the phone

Table of Contents

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TrueDialog - 2026 Pricing, Features, Reviews & Alternatives

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Last updated: June 2026

TrueDialog overview

What is TrueDialog?

Enterprise teams have long trusted TrueDialog to solve the hardest problem in business messaging: getting the right message to the right person at scale.

TrueDialog owns its own carrier infrastructure, so there are no middlemen and no added points of failure. The result is faster, more reliable delivery at 99.9% uptime. TrueDelivery® proactively assesses and scores message deliverability based on carrier spam filters, so you know the likelihood of delivery before you press send.

Run mass campaigns and personalized one-to-one conversations from one platform. Connect natively to Salesforce, HubSpot, Microsoft Dynamics, Marketo, and Oracle Eloqua with no custom programming, or build on a RESTful SMS API that works with any system that can make HTTP requests.

Our US-based experts answer 90% of tickets within an hour. SOC 2 Type II and TX-RAMP certified, and trusted by Coca-Cola, Hilton, AMD, Iowa State University, the Minnesota Wild, and 500+ customers in North America.

Starting price

119flat rate /
per month

TrueDialog’s user interface

Ease of use rating:

TrueDialog reviews

Overall rating

4.8

/5

21

Positive reviews

100

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1.00/10
Rating distribution

5

4

3

2

1

16

5

0

0

0

Pros
“We really like that TrueDialog has all of the features we were seeking in a business SMS texting solution for about half the price of competitors.”
RF

Rob F.

CMO

Cons

Who uses TrueDialog?

Based on 21 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Marketing and Advertising
Market Research
Telecommunications
Education Management
Others

Use cases

SMS Marketing
Customer Communications Management
Employee Communication Tools
Conversational Marketing Platform
Emergency Notification

TrueDialog's key features

Most critical features, based on insights from TrueDialog users:

Scheduled messaging
Message personalization
2-Way messaging
Shortcodes
Contact management
Mobile coupons
Reporting/Analytics
Communication management

All TrueDialog features

Features rating:

2-Way messaging
Access controls/permissions
Activity dashboard
Activity tracking
Admissions management
Alerts/Notifications
Alumni management
API
Application management
Appointment management
Audience targeting
Automated responses
Autoresponders
Batch communications
Call recording
Campaign analytics
Campaign management
Campaign planning
Campaign scheduling
Campaign segmentation
Campus notifications
Candidate management
Chat/Messaging
Communication management
Community management
Compliance management
Consent management
Contact database
Contact management
Coupons
CRM
Customer database
Customer history
Customer segmentation
Customizable fields
Customizable reports
Email alerts
Employee engagement
Engagement tracking
Event management
Event triggered actions
Faculty/Staff management
Financial aid management
For higher education
Fundraising management
Generative ai
Group messaging
Inbox management
Interaction tracking
Job board
K-12
List management
Live chat
Mass notifications
Mass texting
Member accounts
Member directory
Membership management
Message personalization
MMS
Mobile access
Mobile alerts
Mobile app
Mobile coupons
Mobile keywords
Multi-Campaign
Multi-Channel communication
Multi-Channel marketing
On-Demand communications
One-to-One messaging
Open rate tracking
Performance metrics
Personalization
Polls/Voting
Push notifications
Real-Time analytics
Real-time conversations
Real-Time data
Real-Time monitoring
Real-Time notifications
Real-Time reporting
Reminders
Reporting/Analytics
Reporting & statistics
Reputation management
Risk alerts
Role-Based permissions
Safety management
Scheduled messaging
Scheduling
Secure data storage
Self service portal
Shortcodes
SMS marketing
SMS messaging
Student group management
Surveys & feedback
Template management
Text-to-Win
Third-Party integrations
Two-Way communication
Workflow management

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TrueDialog pricing

Value for money rating:

Pricing plans

Pricing details:

Free plan
Free trial
Subscription

Small Business

119

Per month

Features included:

  • 5,000 Base Messages
  • Unlimited Users
  • Expert US-Based Support
  • Clear & Transparent Pricing
  • Automated 10DLC Registration
  • Long Codes + Short Codes
  • SMS, MMS
  • Reporting
  • Fast Time to Value
  • Dynamic Lists & Unlimited Contacts
  • URL Shorteners
  • Campaign Management
  • Opt out Features

Business Pro

425

Per month

Features included:

  • 25,000 Base Messages
  • Unlimited Users
  • CRM Integrations
  • Dedicated Account Rep
  • TrueDelivery
  • Plus all features in the Small Business plan and more...

Enterprise

900

Per month

Features included:

  • 60,000 Base Messages
  • AI Assistant
  • RCS/RBM available
  • CRM Integrations
  • TrueDelivery
  • SSO Available
  • Plus all features in the Business Pro plan and more...

Complete Plans

1000

Per month

Features included:

  • Product Development Input
  • Future Development Updates
  • RCS/RBM available
  • Unlimited Users
  • CRM Integrations
  • Dedicated Account Rep
  • TrueDelivery
  • Plus all features in the Enterprise plan and more...

User opinions about TrueDialog price and value

Value for money rating:

To see what individual users think of TrueDialog's price and value, check out the review snippets below.

“We really like that TrueDialog has all of the features we were seeking in a business SMS texting solution for about half the price of competitors.”
RF

Rob F.

CMO

TrueDialog support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Phone Support
Email/Help Desk
Chat
Knowledge Base

Training options

Live Online
Videos
Webinars
In Person
Documentation

TrueDialog FAQs

Q. Who are the typical users of TrueDialog?

TrueDialog has the following typical customers:
Large Enterprises, Small Business, Mid-size Business

These products have better value for money


Q. Does TrueDialog support mobile devices?

TrueDialog supports the following devices:
Android, iPhone


Q. What level of support does TrueDialog offer?

TrueDialog offers the following support options:
Phone Support, Email/Help Desk, Chat, Knowledge Base

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