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YouScan
5
109
4
16
3
0
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based social listening platform for brands
Table of Contents
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YouScan - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: September 2026
YouScan overview
What is YouScan?
YouScan is a cloud-based, web-based SaaS social listening platform that monitors brand mentions across social media networks, blogs, forums, review sites, and news outlets. Trusted by 600+ global brands, it serves startups, SMBs, mid-size businesses, and large enterprises across consumer goods, fashion and retail, food and beverage, beauty, advertising and marketing, market research, public relations, and media and entertainment. Primary users include marketers, market researchers, CX professionals, PR teams, and social media managers.
The platform extends beyond text-based monitoring to cover visual and audio content. Visual Insights applies AI-powered image analysis to detect logos, objects, scenes, activities, and demographic information in user-generated images, capturing untagged brand mentions that text-only tools miss. Audio Monitoring automatically transcribes and summarizes spoken brand mentions from YouTube videos. Sentiment analysis delivers aspect-level breakdowns across dimensions such as quality, pricing, design, packaging, customer service, and taste. The Insights Copilot, a conversational AI agent powered by ChatGPT, allows users to query social listening data in natural language and surface insights backed by real mention examples. Audience Insights profiles audiences across 500+ interests and 8,500+ professions using demographic, interest, and occupation data drawn from public profiles.
Operational features include AI-driven Smart Tags for automated mention categorization, auto-categorization by subject and discussion type, OCR for detecting brand names in images, duplicate mention merging, and historical data access. Custom dashboards and shareable reports support brand management, crisis response, competitor analysis, market research, trend analysis, and influencer discovery and measurement. Real-time alerts are delivered via Slack, MS Teams, email, and WhatsApp. Integrations with HubSpot, Freshdesk, Creatio, Slack, and additional platforms via API connect YouScan to existing CRM, helpdesk, and communication workflows. Scalable pricing plans accommodate organizations from early-stage startups to global enterprise brands.
Starting price
per month
Pros & Cons
Conversation Insights
Customer Support
Features
Sentiment Analysis
YouScan’s user interface
YouScan review summaries overview
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.6
Features
4.7
Ease of use
4.8
Customer support
5.0
Reviews sentiment
What do users say about YouScan?
Reviewers indicate YouScan is valued for its comprehensive social listening, robust data collection, and insightful analytics across a wide range of platforms. They appreciate the intuitive interface, customizable dashboards, and advanced AI features, which help them monitor brands, analyze conversations, and identify trends efficiently. Many say the customer support team is responsive, knowledgeable, and proactive in helping users maximize the platform’s capabilities. They find onboarding and ongoing assistance helpful, especially when navigating complex features or setting up queries.
Some mention that pricing can be high for smaller businesses and that certain features require add-ons or higher-tier plans. They note occasional challenges with dashboard customization, historical data collection speed, and limitations in platform integrations or coverage due to social media restrictions. However, most feel the value and quality of insights justify the investment.
Select to learn more
Who uses YouScan?
Based on 125 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
YouScan's key features
Most critical features, based on insights from YouScan users:
All YouScan features
Features rating:
YouScan alternatives
YouScan
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Per month
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Mention
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YouScan pricing
Pricing plans
Pricing details:
User opinions about YouScan price and value
Value for money rating:
To see what individual users think of YouScan's price and value, check out the review snippets below.
Valdir U.
COO
Moa W.
Associate Research Director
YouScan integrations (8)
Integrations rated by users
We looked at 125 user reviews to identify which products are mentioned as YouScan integrations and how users feel about them.
Integration rating: 4.7 (4)
“Connecting Datadog to Slack routes automated performance alerts and error rate spikes directly into team channels, speeding up incident response times for on-call engineers.”
“Connecting Slack to Google Drive notifies developers of document comments and access requests directly in channels, speeding up spec review cycles.”
Conann F.
Software Engineer
Integration rating: 4.5 (4)
“Opening the feed inside my website”
Hosam D.
Salon Owner
Integration rating: 4.3 (3)
Integration rating: 4.3 (3)
“Unified inbox so i can answer clients from all WhatsApp, instagram and facebook”
Hosam D.
Salon Owner
Integration rating: 4.0 (1)
“Study online sentiment on topics covered by the influencer for deeper analysis”
Giulia M.
Strategic Planner
Other top integrations
YouScan customer support
What do users say about YouScan customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of YouScan customer support.
Widespread user sentiment highlights YouScan's customer support as responsive, knowledgeable, and always available to help.
A significant portion of users value the personalized, proactive assistance and tailored training provided by the support team.
Broad user base appreciates the fast replies, effective solutions, and willingness of support to resolve issues promptly.
Frequently reported by users is the helpful onboarding process and ongoing guidance that makes learning the platform easy.
Support options
Training options
To see what individual users say about YouScan's customer support, check out the review snippets below.
“These our requests are satisfied with the product more over very client oriented position of the support team allows to solve all questions as prompt as it possible.”
Nadiia K.
Founder
“It allows you to create dashboards and has a wide range of functionality, from text mentions to voice and visual mentions, which in turn perfectly combines with the improvement of customer experience.”
Khojiakhmad N.
Leading specialist of the Marketing and PR Department
