YouScan Reviews

YouScan has everything that PR managers need to be effective. With this platform, it’s easy to track brand health, be the first to know about heated brand-related discussions, and protect the company from reputation crises. In addition, YouScan provides capabilities to find influencers and evaluate collaborations with them.

With YouScan, you can’t monitor Instagram stories. Unfortunately, there are no tools on the market that can provide access to this data.

Convenient filters that allow you to work with different data segments within the same topic. Excellent coverage, especially in terms of the speed and completeness of data from Twitter and e-comerce sites. Additionally, the support team is top-notch and always available to provide prompt assistance whenever necessary.

Sometimes Facebook mentions are collected for a long time.

Switching to YouScan from one of the international players helped us to gather much more posts in Russian. Also the software is better suited for local social networks.

However, it is not designed for multi-branded and multi-category business, where you would like to track SOV of over 100 brands in 3 categories. The software doesn't provide such ability from the box, so it is used for data collection and analytics are done externally. Data transfer via API is available only at the most expensive plans. Stories are not captured.

t's very user-friendly and visually appealing. Their sources are very varied and their AI tag is not perfect but very accurate. There are a lot of filters that make query writing and refining much easier. One small detail that makes a difference it tells you exactly what is wrong with your query so you can easily correct it. Other software I've used only tells you there's something wrong without highlighting where.

Setting a date range can be tricky, collecting historical data with high mentions can take a full day. The visual insights are great but you can't download an excel file or pdf with the URL's collected, it needs to be done manually.

The system allows filtering data by pre-existing categories, as well as creating customised tags and automation rules that can be applied separately or in combination with each other. Using YouScan’s Analytics section, we can visualise media trends within the system’s interface and then export these data into our graphs. Additionally, the system works with historical data, which makes it fit for retrospective and long-term media and narrative analysis.

It took us over a week to set up all the categories for analysis and add the outlets of interest. But the support team was helpful along the way and facilitated the setup.

The tool provides powerful analytical capabilities that we use on a regular basis. For example, trends allow us to track if there are any emerging discussions that can potentially harm our brand. We can also easily work with data thanks to filters, as they categorize mentions by complaints, recommendations, comparisons, etc. The platform also has analytical dashboards that we can customize how we need and share with our c-level management.

There was a problem with the speed of history data collection, but recently the team significantly improved it.

In general, we use all aspects of the software regularly, but we particularly like audience insights, which help us better understand our client's audience and adjust the communication strategy accordingly. We also appreciate the geography (it doesn't matter where our customers come from, because YouScan has worldwide data and supports different languages), and the reporting (which is simple to share with the client to back our recommendations and decisions).

We would love to have more of automated metrics on the Audience Insights functionality to measure authors and influencers

We are satisfied with the coverage of social networks and media, we have a good quality database.The automatic sentiment analysis feature also works well, allowing us to prioritize negative mentions and proactively mitigating potential reputational risks.Additionally, we prepare reports on a weekly basis with the assistance of automated exports to Excel and customized dashboards.

We have been a few issues with logging into the system, but we were able to quickly resolve these problems with technical support.

YouScan's smart features help us to spend less time on data analysis. We are now able to monitor the real feedback of our users, as well as to analyze the performance of our competitors. Its analytical features distinguish YouScan from other social media listening tools - it helped us to get some brilliant insights about our customers.

At first, it was hard for our team to get familiar with a tool and fully use its capabilities. But the customer support team is always here to answer all our questions, so we quickly became advanced users.

The features of YouScan called "Audience Insights" and "Trends analysis" are at the top of my list because they let us know not only how our customers feel about the brand, but also what their other interests are, where opinion leaders and influencers can be found among them, and what products or topics are currently trending in the market. That provides a lot of food for thought for our marketing team.

Reading comments (e.g. from YouTube) might be more convenient if the comments to one post were assembled together and sorted chronologically.

La función que ha nosotros como empresa nos funciona muy util es la creación de reporte automatizados. Al tener la facilidad de filtrar los datos que deseas para tus reportes, hace que el trabajo sea más sencillo. Tienes la posibilidad de crear los reportes con gráficas que vayan acorde a tus necesidades como empresa, así como también puedes editarlas en cualquier momento, en caso de que exista un cambio o actualización dentro de la misma. Otra función util para nuestra empresa es el poder monitorizar la satisfacción del cliente de manera más facil, así como el seguimiento de reseñas o comentarios negativos en diferentes redes sociales. La plataforma de YouScan es demasiado amigable para nuevos usuarios, ademas de que el soporte técnico te acompaña en el proceso de aprendizaje.

No considero esto como algo que menos me gusta, pero creo que como nuevo usuario podrias llegar a tener problemas en la parte de gráficas o edición de widgets. Podria llegar a ser un poco confuso, pero como comente anteriormente siempre tienes el soporte del equipo de YouScan en cualquier momento.

We really admired by the work with this software and all the team who creates and develops this product. We use YouScan for specific socio-political purposes that is why the most important things are the possibility identify trends, possibility to work with the big data. These our requests are satisfied with the product more over very client oriented position of the support team allows to solve all questions as prompt as it possible.

I can`t say that we really suffer from absence some things that we need but it will be great to have the opportunity to work with even more complex reports. When we can download data with the author identification and full information about him. Now we can do that but in two different files - author report and general analytics. One more important thing - correct identification of the connotation. We really need it very much but now it is incorrect.

1. Stable, reliable social media listening and analytics tool with extensive coverage, including YouTube, TikTok, and Telegram.2. YouScan provides unparalleled visual insights.3. Good value for money.4. They constantly working to improve the tool and actually listen to feedback from customers. The product team pays a lot of attention to details. Every new feature has been carefully thought through.

1. No Twitter firehose. Searching for historic data older than 30 days might cost extra. However, once the query is set up you get 100% of the conversation.2. YouScan's architecture takes a little adjustment, but once you get it it's easy from there.3. Support is based in Europe, so American clients have a few blackout hours a day. Other than that support is very knowledgeable and fast.

YouScan is one of the major players on the Social Media Listening field. The project was created in 2009. It has good range of data collection and analysis tools and provides users with simple and friendly interface. One of the key features of the service allows users to gather desired amounts of historical data by quite decent pricing options. During the years, YouScan has developed the number of...

Read more

API services are a subject to further development & improvement. In some cases, which include big amounts of data, current API restrictions may cause unexpected and non-desired obstacles during data collection and processing.

Unlimited number of users with different access levels, the ability to create rule markup, convenient analytics interface and auto-categories. Stable operation of the system and support, which quickly helps with setting up new themes, deserves a high rating!

I would like to have flexible settings for alarm notifications.

Easy to use, good customer support, good system.

Glitch from time to time. Telephone support is not 24/7. Pricey. New image search is very expensive — I can't offer this new feature to the clients. Not all mentions are in the system. Not all managers are very competent.

We've chosen YouScan for its robust image recognition capabilities. Along with other smart features, the tool lets us perform different types of tasks effectively.

At first, we were overwhelmed by the vast choice of features and could not prioritize them. But we've got huge help from the client success managers starting from detecting the best strategy for us, ending up forming the searching queries.

We've chosen YouScan as it can cover multiple objectives within several departments at a time. For example, the marketing team I'm a part of focuses on detecting trends, finding insights for our strategy, and, of course, monitoring the campaigns' results.

Even though the system is user-friendly, sometimes we just don't have enough resources to conduct complex research. In such cases, we order custom research provided by YouScan's dedicated team. Yes, it requires additional payment, but the results are worth it.

Pros: - A large number of sources, monitored via the system. - High-quality search (monitoring) results - The functionality of the system, which is constantly improving by the company to consider real customer needs - High level of customer support

We didn't encounter the problems that the system doesn't solve.

It gives the overall picture of informational field and helps to react on each case.

Sometimes it is not so quick as I want. And of course I want a deeper monitoring with more channels.

really powerful and user friendly image recognition module

as with all social listening software , it takes lots of time and well thought program to get the most out of the software

Easy to work with, a lot of additional options for mentions segmentation, very supportive team

no such comments, everything is good - high qualitative soft

Me encanta la cobertura y el alcance de la herramienta, su facilidad de uso, filtros muy bien organizados. Cabe mencionar que sus capacidades para detectar insights visuales, analizar y segmentar datos demográficos, intereses y ocupaciones de autores son impresionantes.

No me gustan las limitaciones de Twitter que hay porque se recolecta solo la data de los últimos 30 días. Igual antes no había tenido experiencia con operadores booleanos por eso se ma ha hecho un poco complicado trabajar con estos después de Mediatoolkit.

YouScan instantly gathers mentions from different channels, analyzes all the info, and gives us a clear overall picture and key metrics. It's incredibly convenient that YouScan now automatically translates mentions from other languages because our mentions originate from many markets.

We would like to be able to add additional custom notifications in addition to the standard ones, but this is not a serious problem.

YouScan helps track brand mentions and react to negative situations as quickly as possible. It helps to systemize the whole control of your brand on social media platforms.

The sentiment system can be improved, but it still works ok and helps a lot. As I know, developers constantly working to improve it.