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Top Rated Social Media Marketing Software with Contact Management in 2026

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Verified reviewer profile picture

All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: April 2026

Contact management organizes and segments social media contacts, allowing targeted communication and personalized engagement. It streamlines tracking interactions, maintaining relationships, and optimizing marketing efforts by efficiently managing contact information. Our reviewers in social media marketing software rated this feature as important.

5 Best Social Media Marketing Software with Contact Management

Product
User rating
Starting price
Constant Contact logo
4.3
(2.9K)
12
usage based/per month
Mailchimp logo
4.5
(17.5K)
13
flat rate/per month
Hootsuite logo
4.4
(3.7K)
399
per user/per month
HubSpot Marketing Hub logo
4.5
(6.2K)
15
per user/per month
Snapchat logo
4.6
(1.1K)
5
per feature

See other top Social Media Marketing products with contact management

How we picked the 5 top rated products

We chose the high-performing solutions on this list based on verified user ratings on our site. Depending on available data, qualifying products either had to be among the most user-reviewed or the most searched-for products in the Social Media Marketing software category. They also needed to have sufficient reviews about contact management, have a minimum user rating of 3 out of 5 for that feature, and show evidence of U.S. market presence. We then added a distinction for up to three products based on our proprietary ratings and reviews: Highest rated, Highly rated for contact management, and Highly rated for free version. Sponsorship or client status has no influence on the selection of these products, but it may impact the order in which products appear.

Details for the 5 best products

Constant Contact logo
Reviews Sentiment
 
 
 
1-2(84)
3-4(1,299)
5(1,528)
Key Features
Social Media Integration4.5
Social Promotion4.9

User insights about the contact management feature

Reviewers highlight Constant Contact's effective contact management, noting its ease of use, integration with other software, and ability to organize and segment contacts. They appreciate the detailed tracking of customer interactions and the user-friendly interface. However, some users mention challenges with duplicate management and mass unsubscribing, and occasional issues with email deliverability.
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“Contact Management is critical in Constant Contact because it allows users to efficiently organize and segment their audience. This ensures that marketing campaigns are targeted and relevant, which can improve engagement rates and overall campaign su”
Verified reviewer profile picture

Hedi S.

informatique

“Constant Contact offers tools for managing contacts and allows users to import and export contacts from other services. This helps users keep their contact lists up to date and organized.”
DN

Debbie N.

Manager

Starting price
12usage based /
per month
Pros and Cons based on 2,911 verified reviews
Verified reviewer profile picture

Effective client management

Easy newsletter creation

Comprehensive email marketing

Efficient communication messaging

Versatile email campaigns

Email handling issues

Text formatting challenges

Subscription management limitations

Frequent issue management

High costs for features

See pros and cons details
Mailchimp logo
Reviews Sentiment
 
 
 
1-2(275)
3-4(6,994)
5(10,296)
Key Features
Social Media Integration4.2
Social Promotion4.4

User insights about the contact management feature

Reviewers find Mailchimp's contact management helpful for organizing, segmenting, and personalizing email campaigns. They appreciate the ease of adding, removing, and tagging contacts, as well as the integration with other platforms. Users also value the detailed reporting and data management features, though some mention difficulties with bulk imports and syncing with existing databases.
Verified reviewer profile picture
Verified reviewer profile picture

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“I like the fact that mailchimp indicates which contact is more or less engaged, so one can create a new segment for their own campaigns. Also, is possible to add one or more tag to one or more contacts, and use these tags to manage the lists. Is easy to edit contacts information and add new fields to use in our dynamics email content.”
Verified reviewer profile picture

Monica M.

Dott.ssa

“What I like about Contact Management is that with all your contact data in one place, it's easy to use Mailchimp's segmentation tools to find exactly who you need to talk to. Segments, tags, and groups work in slightly different ways to help you create your own organizational structure and keep track of everything you learn about contacts as you grow”
Verified reviewer profile picture

Eze U.

Brand Strategist

Starting price
13flat rate /
per month
Pros and Cons based on 17,565 verified reviews
Verified reviewer profile picture
Verified reviewer profile picture

Efficient client communication

Comprehensive email marketing

Streamlined newsletter creation

Effective email blasting

Support for small business growth

Issues with spam filtering

Restrictive usage limits

Challenges with issue management

Expensive for small businesses

Limited design customization

See pros and cons details
Hootsuite logo
Reviews Sentiment
 
 
 
1-2(86)
3-4(1,721)
5(1,987)
Key Features
Social Media Integration4.5
Social Promotion4.5

User insights about the contact management feature

Reviewers indicate that Hootsuite's contact management allows for efficient organization and engagement with social media contacts. They appreciate features like tagging, filtering, and sorting contacts, which help in managing and improving response times with the audience. However, some users find it less useful for their specific needs and prefer using other programs for contact management.
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“Hootsuite allows users to manage their social media contacts and engage with them efficiently. It provides features like tagging, filtering, and sorting contacts to help users stay organized and engage with their audience effectively.”
Verified reviewer profile picture

Saeed E.

Engineer

“Allows you to improve the response time with your audience”
JJ

Jimena J.

Commercial executive

Starting price
399per user /
per month
Pros and Cons based on 3,794 verified reviews
Verified reviewer profile picture

Efficient multi-platform management

Significant time savings

Visual post scheduling

Streamlined content management

Ideal for small businesses

Image posting limitations

High costs and limited free version

Cluttered and outdated interface

Frequent account disconnections

Limited and costly reporting

See pros and cons details
HubSpot Marketing Hub logo
Reviews Sentiment
 
 
 
1-2(82)
3-4(2,393)
5(3,742)
Key Features
Social Media Integration4.6
Social Promotion4.6

User insights about the contact management feature

Reviewers appreciate HubSpot Marketing Hub's contact management capabilities, highlighting its ease of use, organization, and integration with other platforms. They find it valuable for tracking contact details, segmenting databases, and managing client interactions. Users also note the customization options and seamless syncing with address books, although some mention occasional confusion with editing and adding contacts to lists.
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“concerning the management of contacts it is well structured here the application gives the possibility to refer to a customer database on which we will be able to make automated and personalized marketing operations ”
Verified reviewer profile picture

stephane m.

technical customer

“Contact management is a great feature that allows me to sort and individualize the portfolios of each of my clients.”
AK

Alexander K.

Counsellor

Starting price
15per user /
per month
Pros and Cons based on 6,217 verified reviews
Verified reviewer profile picture

Comprehensive automation features

Effective lead management

Streamlined marketing automation

Robust email marketing tools

Extensive training resources

High cost concerns

Limited reporting capabilities

Complex navigation

Inefficient contact management

Limited template customization

See pros and cons details
Snapchat logo
Reviews Sentiment
 
 
 
1-2(11)
3-4(384)
5(738)
Key Features
Social Media Integration
Social Promotion

User insights about the contact management feature

Reviewers appreciate Snapchat's contact management for its ease of adding, organizing, and communicating with contacts. They find it useful for syncing phone contacts and managing friend lists. However, many users report difficulties in contacting app management and navigating certain features, indicating a need for improved user support and interface clarity.

See related user reviews

“Contact Management in Snapchat allows users to organize and manage their contacts effectively. Users can create and curate contact lists, group chats, and friend categories”
mh

mohamed h.

nurse

“Snapchat provides easy ways to manage your contacts by giving you multiple ways to look at all of them, whether that be through the friends list, when you go to snap someone, or through the subscriber count feature.”
KK

Kennedy K.

Business Support Specialist

Starting price
5per feature
Pros and Cons based on 1,133 verified reviews

Creative photo filters

Staying connected with family

Efficient communication

Engaging video messaging

Global connectivity

Account management issues

High battery and data usage

Frustrating ephemeral messaging

Frequent bugs and glitches

Confusing navigation

See pros and cons details

Other Top Rated Social Media Marketing Software with Contact Management in 2026

Mailchimp logo

Email and SMS marketing automation platform

Mailchimp is an email and SMS marketing platform that combines artificial intelligence with marketing automation capabilities. The platform features a drag-and-drop builder, content creation tools, and audience management functions to help businesses design and distribute marketing campaigns across multiple channels.

Read more about Mailchimp

Users also considered
monday.com logo

Project management software

On monday.com, you can monitor all of your social media campaigns on a no-code platform you can customize for your needs.

Read more about monday.com

Users also considered
HubSpot Marketing Hub logo

All in one inbound marketing platform

HubSpot’s Social Inbox plugs into your contacts, color-codes your customers and leads, helps you prioritize your engagement, and delivers real social ROI.

Read more about HubSpot Marketing Hub

Users also considered
Zoho Social logo
Category Leaders

Social media marketing for growing businesses

Manage multiple social networks, schedule unlimited posts, monitor keywords, and collaborate with your team

Read more about Zoho Social

Users also considered
Hootsuite logo

Social media management & scheduling for SMBs and enterprise

Hootsuite helps brands manage social media better, from the smallest businesses to the largest enterprises across CPG, finance, healthcare, tech, higher-ed, and government services.

Read more about Hootsuite

Users also considered
Constant Contact logo

Streamlines marketing to grow loyal audiences

Constant Contact is a digital and email marketing platform that provides tools for creating, sending, and tracking email campaigns. The platform offers customizable email templates, AI writing assistance, and automation features to help businesses reach audience. Additionally, it includes social media marketing capabilities, SMS marketing, and multi-account solutions for organizations managing multiple locations or teams.

Read more about Constant Contact

Users also considered
Snapchat for Business logo

Mobile messaging & multimedia platform

Snapchat is a messaging & multimedia mobile platform that allows users to communicate with customers, create vertical video ads, and manage campaigns

Read more about Snapchat for Business

Users also considered
EngageBay CRM logo

Integrated sales & marketing software for growing teams

EngageBay's social media automation functionality helps users engage their social media audience like a pro

Read more about EngageBay CRM

Users also considered
Marketing 360 logo

Marketing Platform For Small Business

Fuel growth with multi-channel ads
You can’t control where people spend their time, but you can control if you’re there. Capture market share by staying in front of the right audience with multi-channel ads. Create your free account today to learn more and explore plans and pricing.

Read more about Marketing 360

Users also considered
Nextiva logo

AI-enabled solution to streamline business communication

AI-enabled solution that helps connect businesses to all of their conversations on one, AI-powered platform, helping them understand their customers in real-time to create personalized experiences that set them apart.

Read more about Nextiva

Users also considered
Birdeye logo

AI-based webchat assistant for business conversations

Birdeye provides an AI-based chat solution for multi-location businesses that engages website visitors 24/7. The platform features intelligent conversation capabilities, lead capture functionality, and seamless handoff to live agents when needed. Businesses can personalize the chat widget to match their brand identity while managing all communications through a centralized smart inbox.

Read more about Birdeye

Users also considered
Agorapulse logo

Easy-to-use social media management for teams and agencies

From publishing to reporting, engaging to listening, Agorapulse has all your social media management solutions in one location.

Read more about Agorapulse

Users also considered
Levitate logo

Relationship marketing as authentic as you are.

Our Happiness Platform features authentic communication tools to help build lasting relationships with your network. From email, social media, and content, to meeting booking, texting, and a dedicated success specialist, Levitate has everything you need to nurture relationships easily - at scale.

Read more about Levitate

Users also considered
iContact logo

Email marketing , automation, and landing page software

Easily and quickly schedule posts across Facebook, Twitter and Linkedin.

Read more about iContact

Users also considered
Bitrix24 logo

All in one business management workspace

Free social CRM software to win customer loyalty. Bitrix24 is the only free full featured social CRM on the market, you'll be surprised to learn that most commercial social CRM systems give you fewer tools and integrations than Bitrix24. Omni-channel contact center and marketing automation.

Read more about Bitrix24

Users also considered
Sprout Social logo

Social Media Management Software for Business

Sprout Social is a social media management tool created to help businesses find new customers & grow their social media presence.

Read more about Sprout Social

Users also considered
Ocoya logo

The truly all-in-one content marketing platform.

All-in-one content marketing platform. Create content (graphics & text), schedule posts and analyse your performance.

Read more about Ocoya

Users also considered
Marketo Engage logo

AI-powered marketing automation platform

Adobe Marketo Engage is an industry-leading, AI-powered marketing automation platform that helps businesses streamline operations, scale personalized engagement, and drive measurable growth. It aligns marketing and sales to increase efficiency, generate more leads, and grow revenue faster.

Read more about Marketo Engage

Users also considered
NiceJob logo

Reputation marketing with reviews, social & SEO tools

NiceJob is the easiest way to get more great reviews, referrals and sales. We help businesses get the reputation they deserve!

Read more about NiceJob

Users also considered
InviteReferrals logo

Referral marketing software

InviteReferrals is a referral marketing software designed to help businesses acquire new customers by creating & launching customer referral campaigns via multiple platforms including mobile, tablet & desktop websites, as well as Android & iOS mobile apps

Read more about InviteReferrals

Users also considered
Eclincher logo

Eclincher is an AI-powered social media management platform.

Complete solution to manage and automate all your social media accounts in one place (Facebook, Twitter, Instagram, LinkedIn, Google My Business, Google+, Pinterest, YouTube...)

Read more about Eclincher

Users also considered
Salesforce Marketing Cloud logo

Customer relationship management solution

Salesforce Marketing Cloud is a comprehensive marketing platform designed to help businesses personalize every moment of customer engagement across the entire customer lifecycle. By connecting every department through actionable data and Agentforce, the platform empowers teams to work together and build lasting customer relationships.

Read more about Salesforce Marketing Cloud

Users also considered
PosterMyWall logo

Easy marketing for busy people

All-in-one, AI-powered marketing and design app to promote your next big idea. Say bye-bye to multiple apps 🤩

Read more about PosterMyWall

Users also considered
Kontentino logo
Category Leaders

Social media management tool for agencies & brands.

Kontentino helps you and your team collaborate seamlessly while creating, approving, and publishing social media content on different platforms, including Twitter and LinkedIn. Improve the quality of your content and avoid mistakes with useful features, live post previews, approvals & more.

Read more about Kontentino

Users also considered
Thryv logo

All-in-one management solution built for small business

Thryv is an AI-powered CRM and marketing platform helping small businesses capture leads, automate follow-ups, and grow.

Read more about Thryv

Users also considered

Key features for Social Media Marketing software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • Social Media Integration: Reviewers appreciate the ease of managing multiple social media platforms from one place, streamlining content scheduling, and enhancing marketing efforts. 96% of reviewers rated this feature as important or highly important.
  • Social Promotion: Users highlight the effectiveness of targeted ad campaigns, audience segmentation, and the ability to boost posts for increased visibility and engagement. 92% of reviewers rated this feature as important or highly important.
  • Content Management: Reviewers value the ability to create, schedule, and monitor posts, utilize multimedia content, and manage everything from a centralized location. 92% of reviewers rated this feature as important or highly important.
  • Post Scheduling: Users find this feature crucial for planning and organizing content, allowing them to maintain a consistent posting schedule across multiple platforms. 91% of reviewers rated this feature as important or highly important.
  • Automated Publishing: Reviewers emphasize the time-saving aspect of scheduling posts in advance, ensuring timely content distribution and consistent online presence. 89% of reviewers rated this feature as important or highly important.
  • Multi-Account Management: Users appreciate the convenience of managing multiple accounts from a single platform, which simplifies workflow and enhances efficiency. 88% of reviewers rated this feature as important or highly important.