ChurchTrac Reviews

I love the fact that ChurchTrac is built for churches by people who understand churches. The features really mirror our needs.

There's not really any features I don't like. There are some that we don't use so I don't know how well they work... for instance we still use QuickBooks for our accounting.

Thanks for the review Dan! We've had hundreds of ministries switch from Quickbooks to ChurchTrac Accounting. Check it out sometime!

Churchtrac allows our church to combine so many things into one online software program such as giving (both online and in person), attendance, event coordination, accounting, and website through Church Connect. I can access our church data from any device by simply logging in.

I feel that the financial reports could be improved.

Thank you for the 5-star review, Callie. It really means a lot to know that ChurchTrac has been such a help for your ministry. Church Connect has been such a blessing for our church too! Thank you for the feedback on the reports. When you get a chance, could you submit a feature request ticket on what you would like to see in the reports? This really helps our developers when they create all the things with their code :-) Look forward to hearing back! -Vernel

Added dashboard features of analytics. Front screen Name tags Check-in Functions

Dashboard Analytics are static. Numbers generated do not reflect weekly attendance, volunteers or congregation attendance. It takes merely totals and displays them. Nice feature but not what i wanted. Used the other software so much . . . having to learn all over. Not very intuitive. Time curve to learn . . . so different. Would probably not have used product if not already enrolled. Its like engineers developed it apart from users.((

Hi David, Thank you very much for your feedback as it is so important to receive it in order to develop a better tool for our ministries. We have had an overwhelmingly good response rate from our most recent update, but would love to help you navigate through the changes so that you can continue to get the most out of ChurchTrac. Your idea regarding the static Dashboard Analytics is something our Development Team has already been working on, and will be included in an upcoming update to the software. I wanted to let you know that we sent an email out to you in an effort to assist you further with the update. Thanks again for the feedback.

Fund accounting, ease of use, responsive and kind customer service, they seem to care about helping their customers have a good experience instead of just getting money out them

Sometimes I think I would like more customizable reports (the ability to select multiple categories), but it's really not a huge deal for us.

Thank you for the kind words and the 5-star review, Teresa! We're so glad that you're enjoying ChurchTrac. Don't hesitate to reach out if you need any help with anything. We are here for you! -Lorri

ChurchTrac does the heavy lifting to empower churches with the tools needed.-Documentation is great, and if you need more, their support is extremely fast, and super knowledgeable.-Giving is easy and cost-effective, no expensive fees.-Event planning and registrations are easy and get everyone on the same page.-ChurchConnect is member portal and app rolled in to one, enabling giving, registrations, and check-ins.-ChurchConnect isn't as customizable as we're used to, but that is actually proving to be a good thing our website was constantly out of date as it was a chore to update. Connect fixes that with powerful but simple to create cards.

-URL customization for Church Connect would be a really great addition.-Group messaging through Connect would be a good way for teams or small groups to communicate.

Hey David! We really appreciate those kind words and the 5-star review! Feedback like this is why we do what we do. All the "experts" tell us that we need to raise our prices or advertise more... but that's just not what we're about. LOVE the feedback. I have many thoughts and want to pick your brain more on those things. Can you create a support ticket on that and ask for Wes? Talk soon David!

I love the flexibility of the software and the ease of use. The YouTube videos are very helpful and the opportunity to attend live support events is an added bonus. I've only started using this software for a few weeks now, but I'm so happy with it. I can't wait to try all the features and get others in the church using it.

I'd like to be able to undo a specific Reconciliation... or have the ability to modify the categories without having to undo the reconciliation. As long as the amount doesn't change, I should be able to break the line item into categories in case I forgot to do so before the reconciliation.

Thanks for the 5-star review, Mary! We're so glad that you found us. As you've already seen... having amazing support is something we're really big about. We're here to equip your church to build the body of Christ :-) Reach out to us anytime you need help or have a suggestion. Spread the word to your friends. We've got a great referral program too: https://www.churchtrac.com/support/getting_started/refer-a-friend Blessings!

I really like that fact that you can handle both the church budget and accounting, while still setting up service programs and even having an app.

I wish the software was downloadable vs web

Thank you very much for the kind words and the 5-star review, Joshua. We're so glad that you are enjoying ChurchTrac! Being able to consolidate multiple expensive software tools into one software makes life soo much easier, doesn't it? You are currently in step 2 of using ChurchTrac. Step 3 is when you see all the advanced features we have that will blow your mind (in a good way). May I recommend Automations... if your church was a car, automations is the equivalent of a JETPACK. Don't hesitate to reach out if you do need any help along the way. We're just a quick support ticket away!

This has features I didn't know I wanted/needed. When set up properly, I can enter just the name of a payee and everything else populates (fund, allocation, etc.)

The only thing I would say is the appearance isn't as nice as other programs I've used. But the functionality outweighs this and is a mute point.

WOW! Sorry It took a few days to respond Shelly because we were PICKING OUR JAWS UP OFF THE FLOOR when we saw how much your church was paying previously. Welcome to the ChurchTrac family! As a ministry partner, you'll get Amazing church software (that's actually affordable) with SUPER support. The only tough decision you have now is figuring out what to do with the $2,000+ you saved every year switching! Wowzers... -Wes

We needed something that gave us accounting, donation management, and online giving. ChurchTrac offered that and more at a lower cost point. In addition, the program was easier to use than our previous software platform.

I was concerned with no direct phone support. However, tech support has been amazing. Emails have been returned within the hour, and calls can be requested if needed.

Thanks for the 5-star review, Brent. We're so glad that ChurchTrac has all the tools you were looking for. Don't hesitate to reach out anytime. We're here for you. Blessings!

We've never had customer service this helpful and quick in response time! One response came within 15 minutes of submitting a ticket. The software streamlines so many of our processes but is incredibly easy to use, even for people who don't think of themselves as tech savvy

As we use the software we are realizing there are a few features we would like to see. Will be submitting tickets to the customer service department to see if features can be integrated.

Thanks for the 5-star review, Jessica! We're so glad you made the switch and you're enjoying ChurchTrac. You know... one pastor told us our support team was faster than his local Jimmy Johns once... which is the highest of compliments :-) Jokes aside, please do send us any feature requests you have. We are pretty selective and don't have a large number of integrations outside of the software because. Mainly because we try to be an all-in-one tool. But we're always listening and improving. Talk to you soon Jessica. Blessings!

Integration was very easy. I did a data dump of my old program in ShelbyNext and sent the file to customer service at ChurchTrac and they took care of uploading it into ChurchTrac for me. The ChurchTrac customer service is amazing!! They always respond within minutes of me opening a ticket and make sure they follow through to completion. The software is very easy to use and I love that most of...

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The only thing that I could see needs improvement is the reports. They are very basic and don't really look polished. My biggest problem with the reports is printing a church directory and not really being able to manipulate what information I want to include or not. Most times when I run reports I export it to CSV so I can resort and reformat it to how we like it. I wish I didn't have to do that. But they are adequate.

Thanks for the kind words, Pam. We're always working hard to add great features that are always easy to use. Anytime you need help, we're here for you!

I really like that everything is in one place. You can track attendance, membership database, accounting, giving, etc. When I started using ChurchTrac it was a desk top program. Not online. But everything transferred over and was even better than before! I have worked for the church almost 6 years and I have ChurchTrac open all day as I am working! We just recently started using the Child Check In and that works fabulous! I have spent countless hours on the phone and thru email with [SENSITIVE CONTENT HIDDEN] and she is the best tech support and I would highly recommend anyone that is new and is struggling with the program to reach to her!

I don't there is anything that I don't really like about it. You can create reports for almost anything, you just have to learn how to use the program.

Thank you for the kind words Lisa! We're so glad that ChurchTrac has been such a help to your ministry for so many years. Here's to many more years to come :-)

I did a lot of research before choosing a solution for our church. Churchtrac had by far the most options included for the price. And their price is at least half of most companies. The monthly subscription includes not only management tools for people, but also accounting as well (which is a huge bonus). We also were able to create printed church directories for people in our church (and can reprint them at any time through the software). We moved our financials into churchtrac, and it is proving to be a great option as well, We are a smaller church, but the software and service have been great. Highly recommend giving them a try. You won't find a better price around - and you won't sacrifice quality for what you get.

Most of the help is through tutorials, or through videos. It is hard to talk to a live person. But they respond very quickly to any questions, and will schedule a phone call if needed. My bookkeeper is taking a little time to adjust from Quickbooks to this software, as it runs a little differently.

Thanks for the kind words Jerrod. We're always working hard to improve our software and keep it at a price point that's actually affordable for smaller ministries. Reach out to us anytime we can be of assistance!

Initially it was the cost savings. They are very reasonable and based on your congregation size which really helps smaller churches. Plus it is web based. Our older system, from a different company, was stored on our server. When it crashed we were unable to retrieve the data. This system has no need for a server. Lastly their tech support is included and has been very responsive. Very impressed.

We gave it a slightly lower rating on “Ease of Deployment”. The nice thing about Churchtrac is also it’s most challenging. It has a lot of useful features, but they take a little time to figure how to use them all. I’m sure someone who is more tech literate and who uses the varied features more regularly would have no problem.

Thanks for the kind words Don! ChurchTrac does have a LOT of features...but you will be a pro in no time at all. As you continue to learn how to navigate through everything, don't hesitate to reach out for any help. Talk soon!

The price is what initially drove me to ChurchTrac as a CRM since it is tiered and comparatively inexpensive. It does much of what I need. One of the things that has kept me with it is the amazing customer support -- usually have an answer within an hour. It integrates seamlessly with MailChimp and they keep developing it more and more with user feedback. The other major benefit of the software is that giving, scheduling, and database are all in one place so once people access it, they can access everything. Online giving is easy via ChurchTrac and the costs are lower than the alternative.

It is a little bit clunky in some aspects. One of my least favorite is that when you are creating an event to schedule people to serve, like weekly Sunday services, you have to create each one individually. While you can use a template, you still have to enter every single Sunday. For a church scheduling software, it seems like it should be a no-brainer that you can create weekly meetings with the same roles each time so that all you have to do is assign people. Another critique I have is that some aspects are dated -- like automatically creating a formal greeting for a family to be "Mr. and Mrs. John Smith". Few people use that designation any more so I have to go in and change it for each family I enter.

Thank you for the kind words JoEllyn! We do have templates that store all the roles and everything for each service. Planning each service like that should be really quick. Schedule a phone call when you get a chance so we can work on this together :-)

It is very user friendly, and clearly is made by church staff/church thinkers.

I wish it had an app for the membership to use, instead of everything being done in a browser.

Thanks for the review Seth! What would you want to see in an app for your members to use? Email us at support@churchtrac.com Talk Soon!

ChurchTrac is straightforward and easy to use.

Reports are flat -- as in, you can't click on a transaction and go to it. This is one feature I like better about Quickbooks.

We appreciate the 5-star review, Deborah. We love the phrase you used "crafted for churches", as we see every church as a ministry partner... not just a customer. Many churches choose our fund accounting program for the price, but stay for the features and free support. Could you email us about the reports you mentioned? We'd really like to hear more of your thoughts on how we can improve reports in the software. Talk soon!

Cloud based. Can access from anywhere.

Need easy small group sign ups. Would like to see an app we could use and our church family also could use. Have trouble sending emails from the software. I find it difficult to use mail chimp like they suggest.

Thanks for the review Jerry. Have you heard about our feature Church Connect? It's a mobile-first website for your church that can be customized with cards. We have hundreds of churches using it as we speak. Many are using form cards as a way to create signup sheets for their people. Learn more here: https://www.churchtrac.com/support/connect/getting-started-with-church-connect

This software is so user friendly and self explanatory.

There is not option to directly connect with your bank and reconcile accounts.

Thank you for the review, Treeneice! We're so glad that you're finding the software user-friendly. As always, don't hesitate to reach out to us if there's anything we can help you with :-)

I am a pastor of a small church and had never been able to afford the "big church software" products. When I discovered ChurchTrac I found a great treasure of opportunities at a very affordable price. First of all, the product is simple to use. As with all programs it takes time to set up the membership information but after that it is very easy to keep the information up to date. The home screen...

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My preference has always been to call for tech support when I have an issue. ChurchTrac does not offer tech support by phone initially. You must send and email with a description of the problem and wait until they respond. I have utilized this free service several times. I always get a response and the information I need.

Besides the software itself - which is a one-stop shop for church management and accounting - the MOBILE APP (Connect) has been the favorite feature for our church members. It has relieved me of the task of printing and folding paper bulletins, announcing calendar updates and collecting prayer requests written on napkins. It has made our church APPEAR way more "with it" than we are...when in fact, we actually are! (I think)

It's nitpicky, I know, but having to type YES every time I make a change to the data set. It's not a problem, but that's how much I am loving ChurchTrac - I can't think of anything else I don't like!

Thank you for the 5-star review, Jeff. What a quote you just said... "it's exactly what I didn't realize I needed"! We may have to use that in an ad or something. I'm so glad that you're enjoying ChurchTrac. Don't hesitate to reach out to us if there's anything we can do for you and your ministry. -Matt

What I like most? The videos, training, support, that are available to user(s).

Being located in Canada, not everything is available to us, that others can take advantage of. That being said, it is still the best Church Management/ Fund Accounting program out there!

Thank you for the 5-star review, Lorraine! We're so thankful to serve you. These past 2 years have been a whirlwind with all the new features we've added. The word is getting ou there... ChurchTrac has more features than the others... but at a fraction of the price. And we're just getting started :-) We've got some pretty amazing features planned in the coming months, so stay tuned for that. Don't hesitate to reach out in the meantime. Blessings!

Accounting and giving-contributions are integrated and make it so much easier to track gifts. Accounting has it all, payees, budgets, accounts payable, reports, and reconciling with bank statements.

Unfortunately, at this time there isn't a payroll module

We really appreciate the kind words and 5-star review, Dianne! This kind of feedback really does encourage us to know that our hard work is helping ministry leaders. As someone who's been using ChurchTrac for 3 years, I'd love to chat on the phone for like 15 min just to hear about your ministry, learn more about how you use the software, and just pray for you. Can we make that happen? Just reply back and ask for Wes. Talk soon!

I have been using ChurchTrac since 2013 and it is a very easy system to use and understand the functionality of. I am by no means tech savvy but am able to navigate the system with no problems at all, and I like that it makes my job so much easier! ChurchTrac offers so many training opportunities with the ChurchTrac users FB group, YouTube videos and webinars.

Right now I cannot think of any cons, other than there are so many new features being released sometimes it takes a moment for me to catch up to the training that is being offered, but that is not a bad thing!

Your Rock Christina! Thank you for your kind words. Put on your seat belt, because we still have some great things coming in the future :-)

imple to use and everything we needed to accurately track expenses, giving, and payroll as well as budget and financial statements. The customer service and support is unsurpassed. Not only that but when you do reach out they treat you with respect every step of the way without making you feel inferior due to your lack of knowledge or understanding in accounting or technology. Volunteers have really enjoyed using the program which makes life easy all the way around and it is by far less expensive than a lot of the other "names" out there... you will not regret utilizing this software/program for your church or nonprofit's needs.

There is no application for mobile use; however, the site adjusts perfectly to every device I have logged in from. The text to give function works once your member goes to the member site on your website and gets it set up. It would be better if any person could text to a specific # to Text N Give but overall it is still amazing that you get all of this functionality for the cost and top notch support!