Continue to Give software was one of the easiest to implement. It is very easy for users to navigate the system.
The reporting is the only area we could see improvement for our purposes.
Thank you so much for your review of Continue to Give! We are thrilled to hear that it is working for you and that it is easy to navigate. We do appreciate the feedback on the reporting and we will definitely take your feedback into consideration as we are constantly improving our software!
Thank you again,
Continue to Give Team
Likelihood to recommend: 10/10
I like the concept, and generally it works well once you have your organization loaded. But people need to be able to find us, or we will miss donations.
The customer service reps are friendly whenever you are able to talk to one.
Everytime I have called lately, I get a recording saying reps are busy and will get back to me in 24 hours. Sorry, but if I am having a problem, and my organization has disappeared from the search function, I want help now to fix it so donors can find us in the search.
Likelihood to recommend: 5/10
I saved money on monthly fees.
The setup on our website was easy and quick. Pricing is very affordable and billing works well. Adding funds is very easy. Reporting works well.
There isn't much visual appeal. The giving site is very generic and lacks interest. While it's easy to add funds, there isn't much room for casting vision and adding art. Tech support is available only through email. I had to work hard to get a phone number to speak with a real live person. When I switched to Continue to Give 2 years ago I was using a "Cadilac" company and was looking to save some money on fees. I saved money but now I feel like I have a "Fiesta"! I'm on the hunt again for an Outback.
Likelihood to recommend: 3/10
A one stop solution for giving, tracking and communicating with donors and accounting.
It is easy to use and anytime I have a question there team is ready with the right answer. They bend over backwards to make sure you understand the solution.
Very feature is built for ease of use. I have no complaints
Thank you very much Scott. We are very happy to have been serving you as you serve those in Haiti for all these years! Keep up your great work, and we'll continue to to serve you and others with our software!
Likelihood to recommend: 10/10
Online giving, text giving, ACH giving. We are trying to reduce the in-house workload that mailed checks mean to us. This software will help a great deal!
My review has more to do with newbie customer-support of the folks at Continue To Give. About 2 months ago I signed up with a different company to handle our online-giving needs. I had a question for them, so I created a ticket. It was an easy question: Can I upload a CSV file to your online software to create the various projects we need. I received a message back the next day that said that I could create as many funds as I needed to. I tried to be more specific with the question. It took 21 days for them to answer by way of their ticket system. I decided not to put myself through what I knew was going to be a bad relationship and I canceled the account. Then I found Continue to Give. The Continue to Give folks are amazing. I am a new customer, but they have been very active in answering my questions, bulk uploading projects, and making sure that their forms work on our WordPress website (even adjusting the code a bit to see that they look right on my pages!) We are just starting .. with no public contributions yet.. and these folks have probably spent hours working with me. All I can say is .. if what I see from customer service as a newbie is anything like what I will see when we get thousands of dollars of online contributions coming in .. I am going to be so happy! On a side note: Most online giving systems allow for up to 3 projects to be funded with 1 contribution. There is no limit with this software!
Thank you for your review! We enjoy serving you!
Likelihood to recommend: 9/10
Starter $30 per month
Medium: $50 per month
Large: $100 per month
Software plus merchant account: Custom pricing per month
Individual Fundraising: 3.9% + 60 cents per donation