3PL Warehouse Manager Reviews

Order fulfillment is easy and straight forward.

The UI and UX for returns and billing. Processing a return process is a nightmare. Would be much easier if there is an option on the Smart Scan app for processing returns. Everything is manual now and can take upto 5 minutes per return order.

It is very easy to comprehend, very straight forward, best part of all is how responsive their customer service is.

I wish their were some more detailed reports, or abilities to do beyond what is given.

We use 3PL daily to manage several customers. 3PL is great for managing stuff constantly pushing out and coming back into our facility. I really like how easy it is to create manual orders and edit orders. Simple processes in 3PL keep us organized in updating customers daily.

I wish that we had some sort of more visual reporting system to send to customers. We can pull numbers and what shipped but not a visual representation.

Very easy to use software, great support team and experienced software engineers

Would like more customization for the billing wizard section

Low monthly cost Web-based service that we don't have to host. Access for customers and employees can be set up.

Customization of reports is a long, involved, and costly procedure in our experience. Support services are not efficient (often get rotated between a service team and have to explain the issue multiple times).

Very easy to use this system once you have learned some of the basics. Good for managing warehouse merchandise.

If you do not get the proper training, can be very hard to navigate. Make sure that you are using it to its full potential to get the most out of it.

A product is stable and well suited to 3PL; Customers like account portal for ease of navigation; Warehouse employees find it easy to use

Tech is a bit dusty; Ad hoc reporting capabilities are not intuitive; inventory control/management lacks flexibility

This product is user friendly and easy to use. This is the perfect software for a warehouse. We were having trouble with our ERP system and decided to make the switch and it was well worth it.

Billing portion is really confusing wish it was a little more easier and give options to bill other things

As a group containing micro groups, this software makes it easy to break the barrier between groups since you can easily monitor the movement of products among groups.

So far no negative feedback or problems being encountered and hoping it lasts because we can't entertain delays any day now.

3PL Warehouse Manager allows us to maintain accurate inventory counts. A bonus feature that we find really helpful is the ease of use and how it is able to track employee productivity.

There are really no cons to this software. It is really easy to use and rarely have any technical issues.

Super easy to use, easy to figure out as a first time user. If this was the first time you used this product you should be able to figure it out.

I have nothing negative to say. Tremendous product, best product, some might say I created this product.

Very easy to use We can have it online and offline Very strong system and can be trained to the team

Need some improvement in the features as the features are very limited and can be increased by adding more

3PL Central was able to connect to the major shopping carts that are out there fairly seamlessly, but was less likely to be able to handle a bigger ERP system.

Customer Service was the thing that I liked the least about 3PL Central. All communication with 3PL Central happened over email. There was absolutely not phone support, which made it very difficult to get problems fixed in a timely manner. If you are in an emergency situation there was little to nothing that you can do in order to speed up the service.

This warehouse system I think would have a great help for the warehouse manager to properly control and analyze the inbound and outbound process of the warehouse.

The system is not that very user friendly, especially to those employees that are not technical. The management will have to provide an intensive training on how to use this system properly and accurately.

Ease of use for small 3PL's and adequate functionality for the cost. The functionality meets basic ecommerce fulfilment and distribution needs.

The worst customer service experiences I have ever encountered. Customer service staff are woefully inadequately trained. Customer service responses are vague and it is obvious that the CS representatives first response is only to document a response within 3PL Central's reporting structure. Coordination with 3PL Central's development team is virtually impossible and the CS reps that attempt to provide updates on bugs or attempts at integration are stonewalled by the development team.

So at my current employer one of the hardest problems is maintaining two different distribution centers. This makes it so that it's not a problem to have a constant supply of product going both into the stores or transferred from the DC. The interface is simple to use and can be done with one administration. I highly recommend this product.

The cost can be on the higher end but again when you consider what it does, it's well worth it. Also it's best to allow someone with experience to use this tool.

It's designed to help logistics companies automate processes and bill items accurately which cuts back on thinking time. There is a free trail period and then is paid per monthly so can back out when needed.

The software is a little tricky at first but once getting to know the modules the system becomes basic.

Has all the basic features you want in WMS - The software itself very easy to use / user-friendly for someone who hasn't had previous experience with inventory management. Setup was easy and quick & 24-hour access to the cloud is a fantastic feature.

Not many - occasionally system runs slow but I've been told this has since been fixed. Also, at times it can be difficult to get customer support on the phone but once you do they are very helpful!

the web portal

tech support

API integrations to shopping carts & OMS's, automated capture of billing events, automated email notifications, FTP export automation, client-facing visibility & inventory related reporting, RF functionality is good not great, customer support is very responsive.

SOAP APIs need better documentation (hopefully improved in new REST APIs), system can be slow during peak times (Monday mornings), need more focus on B2C pick & pack functionality (pick strategies, replenishment, location-based allocation options).

We like the ease of set up, use, and that 3PL Central is cloud based. No servers or software updates to worry about. Our staff and our clients really enjoy the access and ease of use. My staff and I can look take care of orders and inventory questions immediately in real time. The auto notifications are great that can be set up to notify clients of activity. The system is pretty well designed and has been very reliable.

When asking for help or working through issue your request drops into a cue and you don't always get the same support tech. It would be nice to assign a primary staff member to an account. I understand the challenges of managing this but it would be a plus and could lead to improved productivity by the 3PL Help Desk Support staff. Overall I've been pleased with how most of the issues have gotten resolved (there haven't been that many). Thankfully!

Very well suited for 3PLs that manage many clients across many industries, need retail replenishment and EDI compliance, have basic kit assembly needs and ship primarily cases/pallets. Customer support is very responsive and accommodating. Integration for data exchange is very tight. Pricing is reasonable and there is no nickel & diming that is common among software companies. Web-based SaaS is great. Reporting is well rounded & customizable.

Needs some more development on individual unit pick/pack capabilities for high SKU count & high volume operations but otherwise very versatile for both B2C and B2B 3PLs.

We were looking for an alternative to a slow, cumbersome WMS system for managing our 3PL fulfillment services business. After reviewing and demoing over a dozen options, we found that 3PL offered the the best selection in functionality to meet our needs. We were excited about the ability to offer online access for our clients and customizing packing slips to match our clients look and feel. From...

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As a SaaS, linking to Worldship or other desktop shipping apps is not as direct as we would like but I think improvements are in the works for this as well.

Web-based 3PL software is exactly what we need at Falcon. Being web-based, we are able to access our data easily, and our customers are able to view their transactions and inventory 24/7. This fact alone helps reduce the number of customer service calls for routine information. Another savings comes from the absence of upfront infrastructure expense required with site-based systems. Rather than ordering equipment and software and waiting for it to be installed and secured, we were up and running almost immediately. We would not choose anything other than 3PL software for our needs.

The only thing I could consider a con at this point is possibly the restrictions we currently have with running our shipping labels through 3PL. Although, there are some labels setup, we are not adequate for our needs, so we have a separate program set up where we enter and print our labels. I do know, however, that this issue is before the developers, and we anticipate upgrades in this area soon.

This is great software if you are looking for Third Party Logistic WMS Software. I looked everywhere for software like 3PL Central for our Forwarder WMS Solutions, but not even we found what we are looking for, but it was perfect for our WMS operations.

If you need to modify any of the system functions, you need to pay for customization programming fee. But I guess it is very normal for SaaS software like this one. Only reason I gave 4 Star is I am sure every software needs more improvement and better solutions.