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Dynamics 365 Business Central Logo

Dynamics 365 Business Central

Enterprise resource planning for SMBs, formerly Dynamics NAV

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(11)

Dynamics 365 Business Central Reviews

Overall rating

3.9

/5

146

Rating criteria

  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7.39/10

Reviews by rating

Pros and cons

We can provide better customer service because everybody finds their needed information faster and more secure. That is a big advantage for all.
Information access & transactional traceability is quite useful in improving business operations & its growth. The price of this software is also reasonable & its CRM application is phenomenal.
I like that we are able to have all of our stages in one program. From our quotes to our invoices, we can keep track of the progress of each transaction.
Otherwise implementation will fail and management will blame systems in front of business owners.
Nothing that I can think of as far as dislikes. Microsoft tends to put out easy-to-use products that require very little to no training to use.
It could take a while to learn how to use it. There are so many different ways to do things that it can become confusing at first.
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146 reviews

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Yonatan W.

Head of Sales

Computer Software, 51-200 employees

Review source

Overall Rating

Keeps everything in once place.

Reviewed 2 years ago

Transcript

Jonathan: Hey, my name's Jonathan, I'm an AE and this is a review for Dynamics 365 Business Central,...

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James A.

Computer Software, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Power the growth of your business with "Microsoft Dynamics 365 business central"

Reviewed a year ago

I have enjoyed working with Microsoft Dynamics 365 Business central ,it's easy to use and the APIs which have made it easier to customize it with our needs .The customer support is amazing both on call and in person.

Pros

Microsoft Dynamics 365 business central is a very great product , it's easy to use since it has a great user interface .The deployment is easy and took a very short time .It has inpremises and cloud based functionality which has enabled work flexibility.

Cons

The initial purchasing cost is relatively high mostly to the small enterprises.The system keeps on freezing whereby delaying our customers.

DR
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David R.

Mechanical or Industrial Engineering, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Dynamics Review

Reviewed a year ago
Pros

It easily integrates with Microsoft products and has a full set of features that we use regularly.

Cons

Like any software it has a learning curve. This takes time and effort of the individuals teaching and those learning.

CM
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Carlene M.

Industrial Automation, 51-200 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Beware!

Reviewed a year ago

None

Pros

Nothing. It is not nearly worth the 165,000.00 that we have put in to it over the last year.

Cons

Everything. System does not work. Too many fields to jump around to, too many pages to jump to. Unable to keep pages open to work between. Unable to see Customer / Vendor numbers. Not enough character spaces in some fields. Document date does not pull in correctly on Payment Journal. Check Stub total dollar amount prints on top of check number of lower stub. No vendor number prints anywhere...

HH
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Hunter H.

Machinery, 501-1,000 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great Product

Reviewed 4 years ago

Microsoft has always been a great service that our company enjoys using. This service continues to strengthen the brand of Microsoft.

Pros

The thing i like is that the interface is easy to use. The setup requirements are better than the normal setup ideals.

Cons

I did not like how it is difficult to add users into our system. Not everyone has had a positive experience with this software.

AR
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Verified reviewer

Machinery, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Dynamics Review

Reviewed 5 years ago

It is really for basic use. If you are part of a manufacturing business or a large business, the software is not for you. In my experience, it is best used for small to mid size companies. The support is also terrible.

Pros

Pulling information out of the system in simple reporting isn't bad if you leave it in the same format. Basic reports are easy to read, and usually you can get the numbers in that you need by updating fields.

Cons

Entering information is extremely time consuming. You have to be very familiar with the software to be able to know what you can and cannot tab through. Pulling any information into excel is extremely time consuming and takes a lot of manipulation for it to look presentable.

Tk
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Tausif k.

Pharmaceuticals, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Dynamics 365

Reviewed 5 months ago

dynamic 365 is part of my job , i use it daily , it provides template and video to learn automation

Pros

dynamics 365 is very helpfull in accounting jobs for in any organization, it help to make automation also.

Cons

i dont dislikes anything about dynamics 365 business centra

AR
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Verified reviewer

Oil & Energy, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Great cloud based solution for small-medium businesses.

Reviewed 6 years ago

Keeps all our business data in one spot. Very easy for everyone do to their own paperwork.

Pros

Attach PDF's of invoices, PO's right to the entry. Keeps all ERP data in one spot. Can work from any device. All of our guys can work in the field and we have yet to hire an administrator.

Cons

Report creation requires a developer to help set up. Support costs can be high if you don't have a computer savvy person in your company.

ED
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Erin D.

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Account and financial record needs

Reviewed 6 years ago
Pros

Accounting, G/L/ Receivables. Fairly straightforward and easy to use. Use from time it was GP 10. Standard reports were easy to use.

Cons

Glitches from time to time, we only had a certain amount of users accounts purchased and at times had more people trying to use so couldn't log in, but that isnt a software con. Just a con that you have to purchase a number of users.

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Jeremiah O.

Marketing and Advertising, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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my Microsoft dynamics NAV by pmx review

Reviewed 4 years ago

it is good and i recommend it for automated daily media buying activities.

Pros

it makes our day to day media buying process as it automates the process for better efficiency and saves time.

Cons

the software doesn't make room for recall especially in situations where the initial data has been modified.

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Ajay G.

Mining & Metals, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Microsoft Dynamics NAV - Re engineering software dimensions

Reviewed 5 years ago
Pros

Ease of use Super customisable Connectors to sync with other softwares

Cons

it should be available with other platforms like Mac etc

GA
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Ghafran A.

Automotive, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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User Review - Dynamics 365 Business Central

Reviewed 10 months ago

Overall experience is amazing in terms of increased productivity.

Pros

01 - Auto saving option02 - Multiple companies under one user03 - Sales order to purchase order conversion04 - Drop ship05 - Tax structure06 - Financial reporting07 - Budget monitoring

Cons

01- Little complicated to use for non-accounting background staff.

JB
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Jose B.

Computer Software, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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AZZURE-IT as our implementation partner in the UK have hidden the renewal process to charge us more

Reviewed a year ago

The software is very powerful, the support from AZZURE-IT has been awful, slow, not transparent and very misleading.

Pros

With Azzure-IT implementation was costly and long

Cons

When all implemented, we need to downgrade our license, we told them, they knew but then they hid the new terms so just for 1 day we got caught into another full year license with users we didn´t need and getting charged for ir. Totally inmorale.

VO
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Victor O.

Computer Software, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Dynamics 365 Business Central

Reviewed 10 months ago

It has been a good product in managing business and its resources. Implementing it makes you learn a lot about what goes into managing and running a standard business

Pros

it’s a detailed ERP software that can function on its own without tiresome integrations even though it has accommodation for API integrations

Cons

The fact that the license is a bit expensive so it’s best for large companies with lots of users.

RO
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Ralph O.

Computer Software, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Feature Rich and Highly Customisable ERP

Reviewed 5 years ago

Good ERP for Small to medium enterprises

Pros

If you get the right partner- developer it a highly customizable product Great compatibility with MS Office Suite As an accounting or Financial Management ERP it is function rich, from the custom reports- account schedules, intercompany to navigation functionalities

Cons

Jobs lacks proper integration with Financial Management The number of updates or releases are just overwhelming

AR
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Verified reviewer

Accounting, 201-500 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Dynamics 365 Business Central

Reviewed 2 years ago
Pros

Integration with outlook is the best. No more downloading and sending separate emails. I also liked the fact that it comes with a BI tool for reporting, this was a crisis on Dynamics Navision 2009. The price for the product is very reasonable for small and bigger companies.

Cons

Difficult to get support from the partners who implemented.

KP
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Katy P.

Construction, 51-200 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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Not worth it

Reviewed 5 years ago

Horrible! Cannot wait to get rid of it!

Pros

Honestly, there is very little I like about this software. The potential capabilities of the newest product line are great. It just costs hundreds of thousands of dollars to get it programmed and even more to keep it up to date.

Cons

Too expensive to update as needed. Way too expensive to have it front loaded. Too complicated for an in house team to set up. This is the most complicated and finicky software I have ever had to use. I cannot wait until we are using our new ERP system. Software times you out after a few minutes and does not autosave. Information fields do no flow properly between functions.

DB
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Deepak B.

Electrical/Electronic Manufacturing,

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Our 18 month experience on MS Dynamics

Reviewed 8 years ago
Pros

MS Dynamics is pretty user-friendly considering the other CRM products in the market. It's got a pretty good coverage in terms of customer engagement process. Right from Presales interaction center to post sales Services, it covers most processes. Microsoft as a vendor is placed well to offer this as a cloud offering as its also owns Azzure MS Dynamics does have a mobile app for Apple devices which is pretty useful and easy to use. That helps in user adoption on field. The support provided by MS is good, but gets activated only when situation gets into emergency mode.

Cons

The comercials could have been more affordable. I would have loved more seamless integration between Dynamics and Navision as both are from the same family. Easy to deploy mobile applications for Andriod phone is something which would have been really useful

SB
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Shellyane B.

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Functional and Precise

Reviewed 6 years ago
Pros

Great store for customer information and data, relatively simple to get to grips with, and an efficient search function.

Cons

Can run slowly if there are a high number of users, and missing some features like batch c and p. That would be useful and time-saving.

JA
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Juan A.

Food Production, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Microsoft Dynamics 365 intelligent Business Applications

Reviewed 2 years ago
Pros

Agility and innovation are integrated into a solution that meets all customer needs.

Cons

Requires greater functionality to meet the tax requirements of all businesses in Mexico.

AA
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Akhtar A.

Computer Software, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Feature rich and easy to use

Reviewed a year ago

Extremely happy and would only ever use this as an ERP

Pros

It is so easy to use and has got lots of functionality

Cons

Sometimes the interfaces can get a bit complex

SK
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Suman K.

Consumer Goods, 501-1,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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2nd Best Erp Software Available in Industry After SAP

Reviewed 6 years ago

It Helped our Company to Automate Essential Business Process With the help of Information Technology.

Pros

Its User Interface and Very Less Consumption of System Resources is one of the very best Features of this ERP Software.

Cons

Vey Bad Service Quality of The company Which Helped to Implement this ERP In our company. They Took More than a Year to Implement This Software but Yet Its under Process.

TD
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Terri D.

Apparel & Fashion, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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BC challenging but useful

Reviewed 5 months ago
Pros

Ability to customize functions/processes

Cons

Reporting is limited. We had to purchase an add-on to meet our needs

FJ
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Fiona J.

Real Estate, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Good for property management if you use the add-on

Reviewed 7 years ago

I liked the solution so far, it's easy to learn and use, even if requires some time to understand the logic. Just as any other software I guess. Together, it's a great solution, allows us to manage all aspects from accounting to leasing to reporting. We use it on a subscription base.

Pros

Flexible can be adjusted to our business. NAV partner Admiral is very supportive. We liked subscription option, did not need to invest upfront. Integrated accounting and lease management allow having all numbers in one place and it gets easy to analyze. Much faster tenant billing process than we had before. Good training material from Soft4RealEstate.

Cons

Smart NAV partner is needed. Even with a subscription, there is a set-up fee and we had to invest some amounts into development. But now we have what we need. Much of info on NAV in Customersource, but need time to search for it.

RS
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Roberta S.

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Great software for companies larger than 50 employees

Reviewed 5 years ago
Pros

It is very easy to follow and has got a lot of features to offer, but they are to be added based on the companys needs

Cons

if you have inhouse IT specialist then this isnt a problem but if you need to source externally it may take a while to have new features set up and you only understand what you need additionally once you really understand the software.

RB
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Rebecca B.

Electrical/Electronic Manufacturing, 501-1,000 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Microsoft Dynamics NAV

Reviewed 5 years ago
Pros

It works fairly well, we are however a manufacturing company and this is made for product on the shelf. It provides all the information that I need.

Cons

At times I feel that I need to look in several spots to find the information that I need. I use the Query button the most so that I am not missing information.