GeoNext Reviews

Scheduling Xero Partner Armada GPS Partner Deputy Partner

Whilst out on the field it is only as fast as the Mobile Internet service provider.

Customer detail provision, Timesheet report Audio feature

Can't upload when not on line (we have signal issues here in wehangarei and nothing can be added if the signal is out) would be great if we could still enter the data on the app itself and it would upload when in signal. Inventory not on app itself only oline. Cant report or print out list of whats billed and whats not, atleast I havent figured out how to do this in reporting

At first is great, but give it a couple years. They will use all of your information that you use them to hold for you as hostage to take more money off you

Lies and greed. We use Geoop which is owned by some people for years. We have thousands of jobs booked in with histories, photos, clients, everything. They then tell us that GeoOp is becoming redundant and that they are NOT going to spend any more time to fix it up and that I should switch to GeoNext. The reason all this became is that GeoOp is starting to have some really bad Bugs. Sales person randomly...

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Hi Brock. Thank you for reaching out. As we discussed when you originally contacted us directly, customers who opt for a GeoNext subscription receive GeoOp for free during the entire migration process. I apologize if this was still left unclear. Additionally GeoOp is in legacy support, which means we are still developing bug fixes, security updates and quality of life improvements. Finally,...

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This system is great for any business in the service industry and automates a lot of the work saving me hours of work and allows me to keep track of all my employees on the job.

This price is bit expensive but great value for everything you get in return.

This program has everything we were looking for from Customer lists with addresses and mapping software, Ability for a secretary to enter and assign work remotely, Complete parts list to draw from. and ability to schedule return visits.

We are disappointed in the amount of time it takes to compile a list of part used on a job. The search interface is clumsy and needs to have contact with the internet all the time as the parts list is not on the device. There needs to be a quicker easier way to add parts to the job. Customer list as well is not stored on the device and needs to be connected to the internet .

- integration with XERO. but even this has had its issues in the past.

- slow and unreliable, constant crashing - app and desktop issues syncing (especially times and flags) - inability to remove days from calendar (we all use macbooks with 11" or 13" small screens and you have to see SAT/SUN on the calendar) which is a wast of 20% of our screen. - clients have to be assigned a physical address when creating them, even though we have no need for one to be entered. Each time we have to make something up. - i could go on...

Hello Andrew – I am very sorry to hear about the problems you have been experiencing. Yesterday we did experience some intermittent performance spikes and these have now all been resolved. I will get our head of support to contact directly today and discuss, can you please email support@geoop.com - Attention Gareth Bristow, and include your business name and contact number so we can call you as soon as possible. Kindest Regards GeoOp

Managing jobs and staff. We allocate jobs to staff members who receive, action and complete the jobs.

We changed from using paperwork to using this app to manage our business. Took a little while, but now it's so much better than before

Easy of Use. GPS location Reports Easy Scheduling

Cant integrate with company ERP or accounting system for Invoicing

Customer support is great and ease of use

A little slow to update changes, a few additional features would be good.

From creating jobs to sending quotes and what is best is that integrates very well with XERO. I love the fact that it gets constantly updated with new functionalities ! Highly recommended

Can't find any so far, especially now that the UI has been updated.

Great customer support, easy to use, works with all devices and simplifies our client and job management.

As above, having a few extra features such as client locations map and an extra tab for diary notes would be awesome! Making the billing details easier would also be a great improvement (ie: not having to create a whole seperate client for the billing to go to).

Scheduling, dispatch, quoting, invoicing, work orders adding multiple visits to jobs, plus goods, notes & pictures and signatures the list goes on!

Haven't found any yet.

Scheduling process, loading jobs, note taking

needed more complex program that allows interaction/export match with our suppliers systems

customer support have been prompt and taken into consideration the requests of what we needed to get out of the app and modified to suit

to be able to store more than one email address per client would be good

- Very easy to use and simple - Works well with iOS - Clean app design - Plays well with xero

- Doesn't work that well with Android OS - API for Armada is a bit buggy and doesn't always work - Not a huge array of features (more colour tabs would be nice, and ability to edit and arrange where items appear on an invoice generated through GeoOp to make it look nice would be good)

Can easily edit schedules and can quickly see where someone will/should be at any time.

They need to have a delay in their update pings so that if someone has their day added to then there isn't a barrage of pings from their phone. E.g. Job gets changed from 6am to 7am, and the job has a new order number, and other edits to other jobs means a ping for every edit (the guys just ignore them now)

Reasonably easy to use program and extremly reliable.

Very basic. We started with GeoOp 5 years ago and have just moved on in search for more advanced features. We moved just before they released the new cost structure, and i dont think i would have been happy paying the new rates.

(1) Easy-to-use mobile & desktop applications (2) Can create repeating job schedules (3) Ability to send SMS to clients/staff from the web browser (4) GPS tracking for jobs/staff (5) Can add photos w/ unlimited storage (6) Works with all kinds of mobile phones/ tablets

(1) Needs to have offline feature (2) Would be nice to improve layout by providing customisation options

Thanks for your review and feedback!

Extremely user friendly, we have staff that have never used any type of phone or ipad before and they are very good with GeoOp.

The site crashes regularly when our tradesman are trying to upload their notes into the job, ultimately not saving.

Xero compatible.

unreliable, constant crashing, saving issues. empty promises.

Relatively easy to use. We like the integration with our accounting package.

Has a big draw back that it will not integrate with iCal or Google calendar. Therefore you cannot get an over view of your schedule of jobs. The in house schedule feature is not good. It is individual based and clunky and a mess to view. This is why we will most likely leave this app. Willingness of Geoop to respond to this has been very disappointing. they don't seem interested in making a change. I can't see how up to 150 users could be managed if the schedule is so clunky and integration with a calendar outside of the app is not possible.

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Ease of use, helpful customer service, good customizable features

I'm not too fond of the time change if you need support (they are based in New Zealand), and while I find it easy to use, my employees continually have issues with it on their tablets in the field. I cannot say that's completely GeoOp's fault, however.

ease of use good working app syncs with xero

lack of email templates does not sync with any crm systems Payment methods do not sync through to xero

Calendar view Ability to create recurring templates Timer to keep track of how long is spent at each job

Difficulty deleting recurring templates, jobs seemed to keep popping up at later dates even though contract had been canceled and template deleted On site information can be overwritten or falsified because the timer is manually started