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GeoNext Reviews
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Pros and cons
59 reviews
Recommended
Ben K.
Used daily for 2+ years
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We have been using GeoOp for more that 2 years at Total Underground Solutions and it has given us a competitive edge over our opposition in the Underground Infrastructure sector. Being paperless is a great selling point for our customers with real time reporting and easy access to our scheduling it gives the customer comfort in knowing that they can see real time progress.
Scheduling Xero Partner Armada GPS Partner Deputy Partner
Whilst out on the field it is only as fast as the Mobile Internet service provider.
Bronie N.
Used daily for 2+ years
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Very handy, easy to use, easy to add information , makes managing our jobs a breeze! We have a staff of 16 electricians, and we used to on a handwritten paper system with job cards, now everything can be done on the staff phones and is easy for them to upload photos, coc's and other information about the job. The Audio feature on the app is great so they don't have to text in the description, plus on the work report we can get exactly what hours they have done this week, for payroll. Has met most of our expectations.
Customer detail provision, Timesheet report Audio feature
Can't upload when not on line (we have signal issues here in wehangarei and nothing can be added if the signal is out) would be great if we could still enter the data on the app itself and it would upload when in signal. Inventory not on app itself only oline. Cant report or print out list of whats billed and whats not, atleast I havent figured out how to do this in reporting
Andrew P.
Building Materials,
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I have been using geeop for over a year and nothing but issues and just having to find work arounds. I give the tech support (Daniel) credit that they acknowledge the issues quickly but getting them fixed can take days or weeks. 1) today is Monday, our busiest day for scheduling and geoop is down again, i can't create any jobs, i can't assign any staff and nothing is saving. This would be a once...
- integration with XERO. but even this has had its issues in the past.
- slow and unreliable, constant crashing - app and desktop issues syncing (especially times and flags) - inability to remove days from calendar (we all use macbooks with 11" or 13" small screens and you have to see SAT/SUN on the calendar) which is a wast of 20% of our screen. - clients have to be assigned a physical address when creating them, even though we have no need for one to be entered. Each time we have to make something up. - i could go on...
Hello Andrew – I am very sorry to hear about the problems you have been experiencing. Yesterday we did experience some intermittent performance spikes and these have now all been resolved. I will get our head of support to contact directly today and discuss, can you please email support@geoop.com - Attention Gareth Bristow, and include your business name and contact number so we can call you as soon as possible. Kindest Regards GeoOp
Ken T.
Used daily for 6-12 months
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We are a small Electrical and Solar Contractor with 13 employees. We us Geop to schedule and track small jobs and service work. As the jobs come in they are entered into Geop and the service technicians can see the pending jobs or scheduled jobs and plan their days accordingly.
This program has everything we were looking for from Customer lists with addresses and mapping software, Ability for a secretary to enter and assign work remotely, Complete parts list to draw from. and ability to schedule return visits.
We are disappointed in the amount of time it takes to compile a list of part used on a job. The search interface is clumsy and needs to have contact with the internet all the time as the parts list is not on the device. There needs to be a quicker easier way to add parts to the job. Customer list as well is not stored on the device and needs to be connected to the internet .
Vrnda P.
Used daily for 6-12 months
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I used GeoOp almost every day - the company I work for is a plumbing company with 9 employees and we use GeoOp for scheduling jobs, tracking time spent on jobs, pricing jobs and keeping track of all materials used. It's very simple and easy to use. I would say it's very good for what it does, striking a reasonable balance between being user friendly and having tons of features.
- Very easy to use and simple - Works well with iOS - Clean app design - Plays well with xero
- Doesn't work that well with Android OS - API for Armada is a bit buggy and doesn't always work - Not a huge array of features (more colour tabs would be nice, and ability to edit and arrange where items appear on an invoice generated through GeoOp to make it look nice would be good)
Hakim T.
Computer Software, 1-10 employees
Used daily for 2+ years
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We are in service industry of providing tech visit to resolve ADSL and internet issue for Home Users. We are using Geoop to schedule our daily Tech visit with our clients. Geoop has being of great help in scheduling our daily visits and helped us know which tech team is scheduled for which client.
Easy of Use. GPS location Reports Easy Scheduling
Cant integrate with company ERP or accounting system for Invoicing
Tom M.
Construction, 1-10 employees
Used daily for 2+ years
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Whilst we have now moved on, no hard feelings. They helped me grow my business to where we are today.
Reasonably easy to use program and extremly reliable.
Very basic. We started with GeoOp 5 years ago and have just moved on in search for more advanced features. We moved just before they released the new cost structure, and i dont think i would have been happy paying the new rates.
Chris T.
Electrical/Electronic Manufacturing, 1-10 employees
Used daily for 2+ years
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GeoOp has saved me at least 15 hours a week, it lets me manage my work scheduling with ease. The mobile app makes it easy for my staff to use. Invoicing is no a breeze and it works seamlessly with Xero
Customer support is great and ease of use
A little slow to update changes, a few additional features would be good.
Madelaine L.
Nonprofit Organization Management, 11-50 employees
Used daily for 1-2 years
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We use GeoOp for running our hot water business, it is great to use very easy for the tradies and office staff. We can send out quotes to clients whilst in their home, we can send people photos of their job if they live interstate and have a rental property.
Extremely user friendly, we have staff that have never used any type of phone or ipad before and they are very good with GeoOp.
The site crashes regularly when our tradesman are trying to upload their notes into the job, ultimately not saving.
Donna N.
Used daily for 1-2 years
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Good product, a few things that need improving but always lovely to deal with and always looking at ways to progress. Really helped my business with multiple technicians on the road.
ease of use good working app syncs with xero
lack of email templates does not sync with any crm systems Payment methods do not sync through to xero
Verified reviewer
Used daily for 1-2 years
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We are a service company with multiple technicians and service offerings. GeoOp makes it easy to manage the schedules for everyone even when they're out on a job. Invoicing is super easy with the xero integration and it's easy to see a clients entire job history which is a great tool for us. The job sheet creation tool is perfect for keeping up to date with jobs and ensuring our technicians have all the info they need out on a job. GPS tracking is also a great feature as we are often in rural locations. Some updates in certain areas would be useful such as easier option for alternative billing address, map showing clients locations and an area for client diary notes would be awesome.
Great customer support, easy to use, works with all devices and simplifies our client and job management.
As above, having a few extra features such as client locations map and an extra tab for diary notes would be awesome! Making the billing details easier would also be a great improvement (ie: not having to create a whole seperate client for the billing to go to).
Michael E.
Construction,
Used daily for less than 6 months
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I had been pondering the software for a small arm of my business, of about 5 field workers, and decided to give it a go, within a week, I was so shocked by its impact on my business I rolled it out across all departments, the workgroup functionality is outstanding for skills & operatives working geographic location allowing individual branches within one organisation. We went from 5 licences to 50,...
Scheduling, dispatch, quoting, invoicing, work orders adding multiple visits to jobs, plus goods, notes & pictures and signatures the list goes on!
Haven't found any yet.
Verified reviewer
Construction, 1-10 employees
Used daily for 2+ years
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Attempted to cancel our subscription with Geo Op earlier this month, received emails and phone calls however system still active. When queried was advised no record received. Provided all information to be advised our request had now been discovered and a terms and conditions link advising we need to continue to pay for the service for another 90 days - when queried was emailed the following - "Yes we will continue to charge you until your schedule cancellation (Feb 2020). The new 90 days process is for us to be able to track our cancellation requests and avoid any misses" By all means utilise if it suits your purpose just be aware you need to subsidise their inability to track cancellation requests.......
Scheduling process, loading jobs, note taking
needed more complex program that allows interaction/export match with our suppliers systems
Brock S.
Construction, 1-10 employees
Used daily for 2+ years
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Terrible
At first is great, but give it a couple years. They will use all of your information that you use them to hold for you as hostage to take more money off you
Lies and greed. We use Geoop which is owned by some people for years. We have thousands of jobs booked in with histories, photos, clients, everything. They then tell us that GeoOp is becoming redundant and that they are NOT going to spend any more time to fix it up and that I should switch to GeoNext. The reason all this became is that GeoOp is starting to have some really bad Bugs. Sales person randomly...
Hi Brock. Thank you for reaching out. As we discussed when you originally contacted us directly, customers who opt for a GeoNext subscription receive GeoOp for free during the entire migration process. I apologize if this was still left unclear. Additionally GeoOp is in legacy support, which means we are still developing bug fixes, security updates and quality of life improvements. Finally,...
Scott P.
Consumer Services, 1-10 employees
Used daily for 6-12 months
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We were spending way too much time in paperwork, scheduling jobs and managing staff - now we have Geonext we are spending a lot less time doing admin.
Managing jobs and staff. We allocate jobs to staff members who receive, action and complete the jobs.
We changed from using paperwork to using this app to manage our business. Took a little while, but now it's so much better than before
David G.
Used daily for 2+ years
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We use Geo op to manage the service dept of our company with several service techs the mobility and ease of use has cut the paperwork down to nothing. we run in the fitness industry and the ability to share with the clients some of the information helps to keep them happy as well. we are managing 12 service techs and 7 office staff using the program effectively and the ability to teach new people how to use is great.
customer support have been prompt and taken into consideration the requests of what we needed to get out of the app and modified to suit
to be able to store more than one email address per client would be good
Jack B.
Used daily for 1-2 years
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We look after machinery breakdowns, inspections, servicing, and relocations so knowing where the boys will be at any time of the day is a priority. Being able to modify the schedule easily is another must.
Can easily edit schedules and can quickly see where someone will/should be at any time.
They need to have a delay in their update pings so that if someone has their day added to then there isn't a barrage of pings from their phone. E.g. Job gets changed from 6am to 7am, and the job has a new order number, and other edits to other jobs means a ping for every edit (the guys just ignore them now)
Verified reviewer
Used daily for 6-12 months
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Business is in the home health industry providing care services. Used GeoOp to replace spreadsheet & whiteboard scheduling and improve overall field personnel job management and scheduling.
(1) Easy-to-use mobile & desktop applications (2) Can create repeating job schedules (3) Ability to send SMS to clients/staff from the web browser (4) GPS tracking for jobs/staff (5) Can add photos w/ unlimited storage (6) Works with all kinds of mobile phones/ tablets
(1) Needs to have offline feature (2) Would be nice to improve layout by providing customisation options
Thanks for your review and feedback!
Andrew B.
Building Materials, 1-10 employees
Used daily for 2+ years
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Be prepared to not be able to login. Here we are today, monday morning and once again none of my staff can login. All are sitting in the office meant to be in jobs and neither the desktop app or native iOS app and can't login. Im sick and tired after being with this company for over 2 years now with all the support issues. They recently sent an email that Geoop was migrating to a new server to fix...
Xero compatible.
unreliable, constant crashing, saving issues. empty promises.
John B.
Used daily for 1-2 years
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This app revolutionised our business as far as managing customers and quotes. We could not be where we are now if we had not used Geoop. Traditional paperwork is slow compared to this app.
Relatively easy to use. We like the integration with our accounting package.
Has a big draw back that it will not integrate with iCal or Google calendar. Therefore you cannot get an over view of your schedule of jobs. The in house schedule feature is not good. It is individual based and clunky and a mess to view. This is why we will most likely leave this app. Willingness of Geoop to respond to this has been very disappointing. they don't seem interested in making a change. I can't see how up to 150 users could be managed if the schedule is so clunky and integration with a calendar outside of the app is not possible.
Margarita E.
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Prior to starting with Geo op we were really struggling to manage our business using fragmented and outdated systems to try an manage our scheduling of jobs, contractors, customer information and invoicing. We literally hit a stage were we couldn't grow any bigger as it was taking all out time 7 days a week just to manage the jobs we had. We started using Geo op in April 2013 and it totally changed...
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Caitlin L.
Used daily for 6-12 months
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GeoOp helps us keep track of time, materials, assign work orders, and overall makes my life easier b having everything I need to look back on, on the app. I'm grateful we chose this app over other time management options.
Ease of use, helpful customer service, good customizable features
I'm not too fond of the time change if you need support (they are based in New Zealand), and while I find it easy to use, my employees continually have issues with it on their tablets in the field. I cannot say that's completely GeoOp's fault, however.
Tieka v.
Information Technology and Services, 1-10 employees
Used daily for less than 6 months
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Great
This system is great for any business in the service industry and automates a lot of the work saving me hours of work and allows me to keep track of all my employees on the job.
This price is bit expensive but great value for everything you get in return.
Brayan C.
Information Technology and Services, 201-500 employees
Used daily for 6-12 months
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En mi área de trabajo utilizamos diversos aplicativos para gestionar las labores diarias, teniendo en cuenta que este aplicativo cumple con casi todos los requerimientos me ha parecido fantástico.
Puede llegar el momento de que se sature el equipo donde se tenga instalado ya sea por los componentes del mismo.
Showing original review in Spanish. See translation
Loretta K.
Used daily for 6-12 months
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Time saving Better team management
Calendar view Ability to create recurring templates Timer to keep track of how long is spent at each job
Difficulty deleting recurring templates, jobs seemed to keep popping up at later dates even though contract had been canceled and template deleted On site information can be overwritten or falsified because the timer is manually started
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