Most popular features of all Operations Management apps
Requires iOS 10.0 or later. Compatible with iPhone, iPad, and iPod touch.
25 reviewers had the following to say about Joblogic's features:
I have embarked upon a root and branch upgrade of our business processes, hardware, software, training and recruitment and part of this has been sourcing a CRM/Job Management System that will allow us to refine our processes across all our activities and improve efficiency.
Pros
The software is easy to use, and the interface uses plain English text.
Cons
Having said this, I raised my concerns with Joblogic and they told me how to export our data, which at a push could then be re-imported into another software developer's package if the worst happened with Joblogic.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
Myles, thank you so much for taking the time to review Joblogic.
It's great to hear that your implementation has been a success. We're pleased that you've enjoyed working with our on-boarding team too.
We do pride ourselves on having quality software but even more so on our customer service, so it's nice to know that you've had a good experience. Thanks again for choosing Joblogic.
For planned or reactive maintenance it's real time reporting ability which can be accessed by clients really stands out from other similar products.
We can streamline our day to day tasks through to our operatives and also link effectively to all our clients
Pros
Can use either desktop, mobile or web version of product.
Cons
Can be restrictive if suggestions for improvement are not taken on board by all customers. Because we have bespoke the product in the past, it is then difficult to upgrade easily to take into account the changes we have made.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Hi Carole,
Thanks for you review of our software.
Its good to hear how easy and flexible you find the software to use, as well as the powerful reports contained within.
We always listen to feedback off clients and look to progress any ideas that suit or we feel would enhance the use of the system.
Regards
Joblogic Team
Allows us to provide our customers with smart reporting that competitors may not be able to produce.
Pros
The system allows us to carry out all our business functions, without needing any others internally to tie into it. Very simple to use and training employees is a fairly quick process.
Cons
The system can be too reliant on human input. Would like to see a few more automated features throughout.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Hi James,
Thanks for the great review!
Always to good to hear feedback from one of our long standing customers.
Its good to see that the new staff can be trained quickly, in house, which is what we always aim to be the case with any new feature.
The automated features are on the horizon for you in the future and we will be in touch to discuss them with you.
Regards
Joblogic Team
Pros
we can record jobs, dispatch jobs, keep track on progress, this then follows to easy invoicing with all data carried through. you can record info in notes of calls .quote customers .allow customer their own access.
Cons
Filtering options need tweaking for searching
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
Jeff, thank you for the review. It's good to hear that you're benefiting from the implementation of Joblogic at Active Air.
Pros
Its ease of use. very easy to use when you know how.
Cons
I think a few reports need to be changed and then it will work better for the company, I don't like that you cant have more than one screen open at a time i.e. doing a purchase order you can't then open the job page.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Hi Vicki,
Thank you for taking the time to review our software.
We are happy that you have now found your feet with the software after some training.
We are sure over the coming months you will see more & more benefit from the ideas you formed with our trainer.
Thanks again!
The Joblogic Team
The actual software system is exactly what we need for our company as it is not just a simple job management tool but can also effectively manage quotes and maintenance of assets amongst other things.
Pros
The JobLogic mobile app is also very easy to use which in the past has been a problem for our engineers when using other systems.
Cons
That assets are displayed in the parts page.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
Recommendations to others considering Joblogic
Take your time when completing the setup as our initial idea was to go live within two weeks of training and speak to the lovely support team throughout the process.
Hi Becky,
Thanks you for such a positive review for our team here in Birmingham and for the software as a whole.
Its good to know you found the team so helpful and that you have been well looked after by our training team.
Keep in touch in the run up to going live and don't hesitate to contact us for any advice or help.
JobLogic
As the Managing Director of The AM Group it was very important to get the correct service management software first time, we looked at various products on the market, but the job logic system was by far the best available.
Rating breakdown
Thanks for taking the time to write such a great review Mike.
We are happy you chose us all them years ago and look forward to another 10 + years working alongside you and all at AM Group.
JobLogic
The software stores and sorts a huge amount of data which is always on hand to be able to keep customers up to date with jobs as they are happening. Mobile Logic will assist us with our drive to reduce waste with paperless worksheets as well as quick updates between engineers and the office.
Rating breakdown
Hi Madeline,
Thanks for the review of the software.
At CPL you were always going to find it beneficial due to your way of thinking . "It is worth the time to set it up to get the most out of it." which is exactly why it is so powerful for you, so cost effective and time saving.
We look forward to a long lasting relationship with all at CPL and going forward with new ideas in the future.
JobLogic
We are moving to the mobile format and will increase our use with this over the coming months and are looking for Joblogic to provide all the necessary mobile forms that we can use
Rating breakdown
Hi Stuart,
Thanks for the review.
Good to hear you are going live with the mobile software and we are sure you will see the benefit over the coming weeks.
We look forward to working with you on the mobile forms & getting you up and running with them.
Thanks again
JobLogic
The only real issue we have is a connection issue which is being dealt with.
Rating breakdown
Hi Lorren, Thank you for taking the time to review our software.
We have made a lot of infrastructure changes over the last few months & believe we have resolved the connection issue you had. We are now confident you will get a seamless service and be happy with what we have done.
JobLogic
It makes life really easy once you get into it and keeps a track of all new instrument sales and service on instruments later on.
I would recommend 'JobLogic' as an off the shelf service management solution with a lot of built in features, although you may need to make slight changes in your operation to fit the product.
Rating breakdown
Hi Steve,
Thanks for sharing your story of the last 3 years with JobLogic.
We have enjoyed working with you on many projects/bespoke elements and look forward to a long lasting working relationship with you and all the team at Matrix.
JobLogic
We have been using Joblogic for several years and in this time have realised how much we initially underestimated the capabilities, ease of use and overall long term company benefita.
Rating breakdown
Hi Dan,
Thank you for writing such an amazing review!
It means a lot when customers take time out of their day to write on here.
We appreciate the good comments in your review and forgive you for your bad choice in football teams.
JobLogic
The developers are pro active and always looking for ways to improve and integrate the system into businesses.
Rating breakdown
Hi Gary,
Thank you very much for taking the time to review the JobLogic Software.
We are pleased that you found it so user friendly and simple to use (especially with the engineers, who's time is precious on site & software needs to be quick and simple to use).
We will continue to release new and innovative ideas for the office and mobile side of the software and look forward to hearing what you think of them.
Thanks Again
JobLogic
Pros
There are several different versions you can use (mobile/desk/etc.) which is great if you are on the go.
Cons
The automation could be better. Other than that, really use to use.
Rating breakdown
Time used: Free Trial
Frequency of use: Daily
Likelihood to recommend
Thank you for taking the time to review Joblogic. It would be great to talk directly to understand how we can improve the automation.
We started initially using the back office system and, due to the success of that, we implemented the engineers mobile software, which has also worked as we intended.
Rating breakdown
Thank you for your great review Karl.
It's good to watch companies like yourselves start off with the basic modules of the system then grow into other beneficial areas.
We will pass on your comments to the rest of the team.
Thanks.
JobLogic.
People are quick to complain so just wanted to take the time to actually thank you, it is very much appreciated.
Rating breakdown
Hi Helen,
Thank you for your kind words.
We are lucky at JobLogic in that our customers do seem to take the time to let us know when we are doing a good job.
It was a pleasure helping you achieve your changes and help you push forward with your ideas.
Anything else we can help with, just let us know.
JobLogic
Since using the system we have significantly reduced the response time between customer query & engineer deployment.
Rating breakdown
Hi Eve,
Thanks very much for your review. We are pleased to hear how highly you rate our trainers,support team & system. We look forward to an ever growing future with Barlows and helping you to the next level on your road map.
JobLogic Team
Very easy to use with new features upcoming every month...
Rating breakdown
Hi Aaron, thanks for taking the time to review the software.
There are indeed more and more features in the pipeline and we will let you know about them in our release email which goes out first to all customers.
JobLogic
system easy to use explained very well and work well with for what is need for
Pros: - You can see the details for each job on date logic (Client, Address) - It is easy to move jobs around without looking for the paperwork - Solves the H&S problem of lone working - You can change a quote into a job (you decrease administration cost) - Outstanding customer service - Friendly, easy to work with company with personal approach Cons: - Diary could be visually more friendly
Rating breakdown
Hi Ania,
Thankyou for such a detailed review. We are glad that you have listed so many benefits to the system and take on board the comment about the diary.
We are working hard on improving JobLogic everyday and will let you know about any changes made in the future, that may benefit Lightside in this area.
We have passed on your comments about the personal approach & support team to the department manager.
JobLogic
Have just received training on Joblogic in preparation for the system gong live within the company. Looking forward to having everything is one place for ease of use. Training was excellent and system explained well
Pros
Easy to use
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
Hi Tracey,
Thanks for giving us your feedback, we will pass your comments onto our team here in Birmingham.
We are looking forward to you going live and seeing the full benefits of the system.
If you need anything feel free to contact us.
Joblogic
This results in a program that makes sense and as such is very easy to use with familiar processes and terminology.
Rating breakdown
Thanks for the review Greg.
We pride ourselves in making the system easy to use & user friendly and it's good to read when users point this out in reviews.
Regardless of size and use, we are happy that you chose JobLogic and look forward to helping you grow.
JobLogic
