The software is easy to use, and the interface uses plain English text. The menu structure is excellent and intuitive. The manuals get you off the ground quickly by focusing on the most used elements, and are backed up by great videos and an extremely helpful, proactive and supportive 'on-boarding' team that are available through the live Chat service, by phone or email.
I've used the chat system extensively as I've needed to ramp up the project quickly in all areas of the business in order to move from the paper-based system to this one without having the two running parallel for too long.
The team at Joblogic have helped us every step of the way so far with rapid support, great work on the back-end and a great ear for our needs.
The software and therefore our data is web-based. It's a risk for us to put all our work, notes, client files and potentially years of data somewhere other than on our offices. In an ideal world we'd have the software installed locally on our computers and our data files local too. Having said this, I raised my concerns with Joblogic and they told me how to export our data, which at a push could then be re-imported into another software developer's package if the worst happened with Joblogic.
Response from Tracer Management Systems
Myles, thank you so much for taking the time to review Joblogic.
It's great to hear that your implementation has been a success. We're pleased that you've enjoyed working with our on-boarding team too.
We do pride ourselves on having quality software but even more so on our customer service, so it's nice to know that you've had a good experience. Thanks again for choosing Joblogic.