Loc8 Pricing, Features, Reviews & Comparison of Alternatives

Loc8 Reviews

Loc8

Full spectrum field service for asset maintenance and job management

3.62/5 (77 reviews)
810

Loc8 overview

User-friendly, intuitive and free, Loc8 provides a level of expertise absolutely vital for small service businesses. This ready-to-use platform allows its users to create/send quotes, manage their jobs and their teams and get thorough financial insights about their operations. With smart Xero and QuickBooks integrations, all invoices can be created, managed and generated straight from mobile. With Loc8 users can also take credit card payments directly in the field and record cash payments.

Loc8 also enables to automatically generate task-based work orders for assets based on location and required maintenance frequency. Loc8 allows its users to react quickly when customers call enabling them to plan ahead and be proactive! With Loc8 users can also create condition and event-based rules to automate their operations. They can automatically and easily notify someone when an asset fails or set an asset to inactive when a parameter is updated.
www.loc8.com

Pricing

Starting from
A$15/month
Pricing options
Free trial
Freemium
One-time license
Open-source
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Canada, China and 5 other markets, Europe, Germany, Latin America, Middle-East and Africa, United Kingdom

Supported languages

English
Loc8 screenshot: Home Screen - DesktopLoc8 | Field Service - Business Owners, Tradesmen, ContractorsLoc8 screenshot: Home Screen - MobileLoc8 screenshot: JobsLoc8 screenshot: Job OverviewLoc8 screenshot: Mapping on DesktopLoc8 screenshot: Mapping on MobileLoc8 screenshot: ReportsLoc8 screenshot: Complete a JobLoc8 screenshot: SchedulesLoc8 screenshot: NotificationsLoc8 screenshot: Report a ProblemMichelle Black takes us through her Loc8 experienceRob Saunders takes us through his Loc8 experience

Loc8 reviews

Value for money
Features
Ease of use
Customer support
  3.3
  3.5
  3.5
  3.6
Alan Scott

Loc8 v3 - some good features, but execution could be better

Reviewed 2016-10-25
Review Source: Capterra

I've used Loc8 v3 for over 4 years and implemented it into the company I currently work for. Please note; I've not tried Loc8 v4 so I'm not sure how many issues have now been addressed and new features added. Firstly, it depends what you want out of a system and want suits your company. If you're looking to just log engineering time against work orders and schedule works, then Loc8 has pretty good features in this area. However, if you're looking to accurately control and report on SLAs for HelpDesk tickets, then there are multiple weaknesses that will cause you to struggle unless your teams happen to update everything in real time 24/7. Pros: - Extensive asset management - Detailed field service reporting (normal / overtime hours, travel time and distance) - Large selection of columns to customize views - Strong task / sub-task customization (e.g. checkboxes etc.) Cons: - Not very user friendly - can be time consuming completing basic tasks, especially when system is slow - Not possible to assign normal working week / hours (other than normal / overtime hours, but this purely works out cost not SLA) - Not able to report on SLA clock stopped duration or retrospectively update HelpDesk tickets - Different mobile version for engineers that is far less detailed and functions differently. Regular problems with syncing and engineers losing data (e.g. field service reports) - Despite having decent task / sub-task configuration, it's not possible to print a completed work order to show ticked checkboxes for example, only blank versions to for handwritten. Same goes for signatures. - Exports are limited to 5000 rows of data - makes it either impossible or extremely time consuming to conduct decent reporting - Pricing model based on license per user and is not particularly cheap. There are better models out there such as cost based on end user domains so everyone in a whole company can have access under one license - Customer support in UK when Loc8 UK existed was pretty strong (very good community page), but this has since been disbanded and simplest requests required extensive chasing - Customer Portal lacks customization to fully lock down potential sensitive information such as internal email correspondence. No support for end users either. Overall, despite there being some good features, many of them are either poorly thought out / executed or lack the backing of additional features to make the most out of them.

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Graham Byles

A Functional Work Order Manager

Used daily for 2+ years
Reviewed 2016-11-16
Review Source: Capterra

Loc8 can be frustrating due to the fact that work order disappear from the app as soon as they go into 'Completed'. Their should be the option to 'hide' a work order once it's completed. This makes it very difficult for a supervisor to monitor jobs on the road and you have to log on through a third party flash browser app, or take your laptop with you everywhere. The sub-contractor desktop dashboard is not as detailed as the supervisor's desktop dashboard which also makes finding details difficult for them. Does have some good features, but the frustrations out-do the positives unfortunately.It has desktop and mobile apps.

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Jon Sea

Huge cost & time savings, thank goodness CEO said yes

Used daily for 6-12 months
Reviewed 2017-11-17
Review Source: Capterra

Cost reduction, smoother job flow, more consistent delivery of jobs to tradies, tracking jobs, reporting, visibility, fraud reduction. Easy to work with both internal guys on tools and external contractors.Two aspects - (1) there are so many functions that are available in this software to manage the job flow, mapping, time tracking, billing, reporting. Its like you just drop jobs in one end, they get done and a report pops out the other end. (2) I can give the mobile app to a tradie who is totally useless with technology and they can figure it out pretty easily. No training, no support hassles, just load it up, show them for a couple of minutes what I want and they are out in the field. This new version is much faster than the old version as well. I think we can expand our business off the back of this software into government contracts and probably have quite a bit of cost reduction. We went through a whole selection process looking at simpro, jobber, even maximo but Loc8 had the best functions. It was important to us if it was made in Oz or at least had a big support team here if needed and Loc8 does.

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Gail Thurling

coal face opinion

Used weekly for 6-12 months
Reviewed 2016-11-16
Review Source: Capterra

I feel that the programme is fragile. It slows down to a crawl sometimes, which is very frustrating when there are people waiting on the line. I find the navigation down the form could be improved, as the scroll bar doesn't work very well.

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James Wilde

Works, but has issues.

Used daily for 2+ years
Reviewed 2016-11-15
Review Source: Capterra

It crashes less these days but still frequently goes back into job cards after I have gone back out to the list. It has server connection issues a lot but that could be due to the country I am in.Getting jobs is quicker than on paper.

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Loc8 pricing

Starting from
A$15/month
Pricing options
Free trial
Freemium
One-time license
Open-source
Subscription
View Pricing Plans

Lite | Free for Life
Pro | $15 AUD / user / month
Pro + | $35 AUD /user / month
Unlimited | Contact Us

Loc8 features

API
Billing & Invoicing
Customizable Reporting
Real Time Data
Real Time Reporting

Activity Dashboard (206 other apps)
Auditing (169 other apps)
Automatic Notifications (228 other apps)
Barcode Scanning (119 other apps)
Compliance Management (136 other apps)
Data Import/Export (129 other apps)
Document Storage (128 other apps)
Inventory Tracking (149 other apps)
Invoices (187 other apps)
Monitoring (136 other apps)
Projections (124 other apps)
Receiving (120 other apps)
Reporting & Statistics (124 other apps)
Third Party Integration (152 other apps)
Workflow Management (141 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options

Data policy

Data backup in multiple locations/GEO regions
This will ask you to sign in with LinkedIn

Category Leaders ranking

Reviews
Integrations
Mobile
Media
Security

#4 in Facility Management

View full ranking
55
10
15
13
6
11

#15 in Field Service Management (FSM)

View full ranking
54
10
11
13
9
11

GetApp’s ranking highlights the top 25 apps in different categories on GetApp. If an app is listed in more than one category, it has the potential to be ranked in each of these categories. The ranking is independent of any commercial campaign an app vendor has with GetApp. The ranking is based on 5 data points, each scored out of 20: reviews, integrations, mobile apps, media presence, and security.

Loc8 also features in these categories:

GetApp Analysis

As companies grow to meet the increasing demand of their customers, maintaining a firm handle on assets can become a challenge. Lumping all of your facilities, trucks, equipment and other assets into a spreadsheet can create more problems than it solves. In the modern economy, companies need a streamlined asset management solution, and Loc8 offers that and much more.

By combining a powerful web interface with apps for popular mobile device platforms like iOS and Android, Loc8 wants to connect every part of your business, from headquarters to every employee in the field.


What is Loc8?

There are a number of existing services that solve the same problems that Loc8 does, but what makes the app so unique is that it combines so many different functions under a single roof. At the fundamental level, it seeks to streamline what the developers call the Service Supply Chain. However, taken as a whole, Loc8 does much more, by integrating asset organization with help desk and maintenance management. After signing into the web app, your content is divided up into several workspaces.

Two main asset workspaces are available, one which allows robust searches and the other which helps you understand how depreciation is affecting those assets. The asset explorer view offers a grid that helps organize everything based on a number of user-defined categories, and filter your view by statuses such as present location. Searches are powerful, and will find matches across all of your data.


Who is Loc8 for?

Companies of all sizes face the challenge of keeping track of growing assets’ locations, changing values, and maintenance schedules. There are a number of solutions that address these issues, but what is so intriguing about Loc8 is the expanded set of features that helps a company do much more, and the tight integration that it offers.

The web and mobile apps makes this a versatile solution for a variety of industries. It can potentially replace a number of apps you may already use, and depending on the nature of your business, could be the only asset tool you will need.


Main features

Inspector window

Pulling up the inspector window presents you with a wealth of information. For physical sites, you can add an address (and GPS coordinates), see associated work orders and schedules, and get contact information. For assets like furniture or equipment, you can add fields like purchase price and date, warranty information, and much more. The depreciation explorer takes your asset database and adds a number of fields, such as purchase value and rate of depreciation, in order to help you stay aware of how much longer you can anticipate getting the most out of your assets.

Automation

With Loc8, you have full control over your asset maintenance tasks due to its ability to automatically notify you of key operational activities and overdue service commitments without you having to lift a finger. You can also configure customer communications according to your needs.

Maintenance view

The maintenance view is also quite useful. Of particular convenience is the way the app differentiates between reactive and preventative issues. When you input an asset that requires, say, monthly maintenance, you will be alerted to that matter as needed. The developers have a deep interest in mapping and geospatial information systems (GIS), and that translates well into Loc8. The app uses a proximity algorithm to dispatch work orders in an efficient way to minimize costs. Other resource tools include unified address and contact book, relationship management, and subcontractor management. All of this integrates seamlessly with a number of third-party services, including SAP, Quicken, Twitter, Facebook, Salesforce, and more.

Mobile app integration

As a service geared towards keeping your business organized in the field, Loc8 has developed a tightly-integrated set of mobile apps. Rather than simply creating a mobile version of the web interface, the apps are optimized for small screens and loaded with location-specific features.

Loc8 Mobile

In addition to having access to asset management tools, users of the mobile apps can create and view tasks and sub-tasks to help organize their work. This would be very practical for various use-cases, such as repair professionals who need to make several stops around a city every day. Like the web interface, organization is key, and the mobile app allows robust filtering. You can manage tasks and work orders quickly by filtering based on what is due on site, high priority, last updated, and more. The map view helps you visualize where you are in relation to the work you need to get done.

Push notifications can be enabled for a number of alerts. Managers can send messages about changes in a work order, and they can see where workers are based on the mobile device’s location.


Integrations

Loc8 offers multiple integrations, they are continuously growing their integration options and are open to customer suggestions. Through Loc8’s API’s, integration is available with Xero, QuickBooks, Zapier and Workato.


Pricing

Loc8′s pricing structure offers several tiers to accommodate the diverse needs of prospective users, and their roles within their organizations. Four main pricing subdivisions are broken down by the edition that each user has access to. Lite | Free for Life Best for small field service teams and tradesmen who require the most economical job management solution

Pro | $15 AUD/user/month Best for medium to large service teams who require a complete Field Service and Asset Management solution

Pro + | $35 AUD/user/month Best for medium to large service teams who require an advanced Field Service and Asset Management solution

Unlimited | Contact Loc8 Team Best for large service teams who require extended support and advanced integrations


Bottom line

  • Expanded set of features
  • Multiple 3rd party integrations
  • Automation
  • Combines a number of valuable management tools
  • Tightly-integrated set of mobile apps
  • Asset explorer view, maintenance view
  • Powerful search

Additional information for Loc8

Key features of Loc8

  • Quoting
  • Work orders
  • Work order tasks
  • Work calendar and schedule
  • Real-time activity stream
  • Charge templates
  • Preventative work orders
  • Dashboards & custom views
  • Asset management
  • Custom asset classes
  • Custom fields
  • Custom notifications
  • Regions
  • Trades
  • Automation
  • Loc8 to Loc8 work orders
  • Custom integration API
  • Customer portals
  • Knowledgebase
  • Ticketed support
  • Phone support
  • Account manager
View All Features

Benefits

Dashboard
A real-time view of your business with configurable pods to access any information at just a glance.

Assets
A complete asset maintenance solution to manage all of your physical assets, from facilities and buildings, to rail networks and rolling stock, mines, trucks, or any other asset you need to manage and maintain.

Field Service & Dispatch with Calendar View
Manage teams with ease. Plan, schedule and dispatch work through a variety of interfaces including a powerful calendar view. Digitise your service management and field force with Loc8.

Mobility
Extend your operational management into the field with popular mobile devices as well as the latest tablet computers with our GPS capable on-line and off-line applications. iOS, Android and Tablet apps are available.

Reporting
Create and view interactive reports anytime and in real-time. You can even publish reports to your customers and managers in an instant.

Inventory & Warehouse
Manage mobile or remote warehouses as well as inventory and spare parts used during maintenance service and repairs.

Maintenance
Loc8 gives asset owners and service providers total control over the full spectrum of asset maintenance tasks, from reactive calls to value-added preventive work.

Work Orders & Jobs
Easily dispatch work orders to your technicians and subcontractors in real-time. Replace your job books with Loc8 and collect electronic signatures in the field.

Scheduling
Configure automated work orders to ensure preventative maintenance jobs are created when you need them. You can even have them automatically dispatched by Loc8 to the asset maintainer.

Task Management
Provide clear instructions to technicians and sub-contractors through quickly customizable tasks and activities that require no on-going management.

Integration
Loc8 plays well with other systems. Our extensive API lets you connect existing and new applications to your asset and service operations.