Loc8 Pricing, Features, Reviews & Comparison of Alternatives

Loc8 Reviews

Loc8

Full spectrum field service for asset maintenance and job management

3.64/5 (72 reviews)
4,102     790

We don't think of mobility as just sending information to your field workers and sub-contractors hoping that they will be able to use yet another computer to do their work.

With Loc8 you can provide your technicians, engineers and sub-contractors with a field service solution that streamlines their workflow, reduces their paperwork, and delivers the operational and reporting information you need in real-time.
www.loc8.com

Loc8 Reviews (72)

Latest reviews

 Making paper work easy

software provides excellent features and is reasonably user friendly. e use Loc8 to manage a large scale government Facility Management contract that commenced in April 2016. I have found the team at Loc8 very professional and accommodating to work with during our customisation process for ...

Read the full review
Reviewed 24th of January by linda nomi

 

 coal face opinion

I feel that the programme is fragile. It slows down to a crawl sometimes, which is very frustrating when there are people waiting on the line. I find the navigation down the form could be improved, as the scroll bar doesn't work very well.

Read the full review
Reviewed 16th of November, 2016 by Gail Thurling

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Loc8 Category Leaders

Reviews
Integrations
Mobile
Media
Security

#13 in Field Service Management (FSM)

View full ranking
59
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GetApp’s ranking highlights the top 25 apps in different categories on GetApp. If an app is listed in more than one category, it has the potential to be ranked in each of these categories. The ranking is independent of any commercial campaign an app vendor has with GetApp. The ranking is based on 5 data points, each scored out of 20: reviews, integrations, mobile apps, media presence, and security.

Loc8 Screenshots (18)

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Security and privacy

Encryption

Yes
Encryption of sensitive data at rest
Yes
HTTPS for all pages

Access control

No
Multi-factor authentication options

Data policy

Yes
Data backup in multiple locations/GEO regions
This will ask you to sign in with LinkedIn

Specifications

Intended Users
Freelancers, Large Enterprises, Mid Size Business, Non Profits, Public Administrations, Small Business
Devices Supported
Android, iPhone-iPad, iPhone, iPad, Mac, Windows, Web-based, Windows Phone
Supported Countries
Asia, Australia, Canada, China, Europe, Germany, Latin America, Middle-East and Africa, United Kingdom, United States
Supported Languages
English
Support Options
Knowledge Base, Online Support, Phone Support

Loc8 Pricing

Starting from: $99.00/month
Pricing model: Freemium, One-time License, Open-source, Subscription
Free Trial: Available (No Credit Card required)

Per group of 5 users.

Loc8 proposes a range of three different editions designed for companies of all sizes: Service, Enterprise and Team.
The most popular edition being Service with its preventative maintenance features, it mostly appeals to medium and large service teams who require a complete field service and asset management solution.
For larger companies, the Enterprise edition is the recommended solution as it offers extended support and enables integrations with other platforms.
Finally, Loc8 also offers Team, the free edition for small field service teams and subcontractors.

Competitors Pricing

MicroMain

Starting from: $44.00/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

DirectLine

Starting from: $395.00/month
Pricing model: Subscription

Users who visited Loc8 also visited

Key Features of Loc8

  • Quoting
  • Work orders
  • Work order tasks
  • Work calendar and schedule
  • Real-time activity stream
  • Charge templates
  • Preventative work orders
  • Dashboards & custom views
  • Asset management
  • Custom asset classes
  • Custom fields
  • Custom notifications
  • Regions
  • Trades
  • Automation
  • Loc8 to Loc8 work orders
  • Custom integration API
  • Customer portals
  • Knowledgebase
  • Ticketed support
  • Phone support
  • Account manager

Benefits

Dashboard
A real-time view of your business with configurable pods to access any information at just a glance.

Assets
A complete asset maintenance solution to manage all of your physical assets, from facilities and buildings, to rail networks and rolling stock, mines, trucks, or any other asset you need to manage and maintain.

Field Service & Dispatch with Calendar View
Manage teams with ease. Plan, schedule and dispatch work through a variety of interfaces including a powerful calendar view. Digitise your service management and field force with Loc8.

Mobility
Extend your operational management into the field with popular mobile devices as well as the latest tablet computers with our GPS capable on-line and off-line applications. iOS, Android and Tablet apps are available.

Reporting
Create and view interactive reports anytime and in real-time. You can even publish reports to your customers and managers in an instant.

Inventory & Warehouse
Manage mobile or remote warehouses as well as inventory and spare parts used during maintenance service and repairs.


Maintenance
Loc8 gives asset owners and service providers total control over the full spectrum of asset maintenance tasks, from reactive calls to value-added preventive work.

Cloud
24/7/365 access through Loc8 ’s secure cloud platform. Pay-as-you-go, get up and running quickly, and never have to worry about hardware or IT resources.

Automation
Let Loc8 do the hard work by reminding and notifying you of key operational activities, and overdue service commitments. Configure your customer communications just the way you want them.

Free trial through Loc8
Sign up for free and take control of your asset, maintenance and customer service operations for 30 days with no obligation.

Work Orders & Jobs
Easily dispatch work orders to your technicians and subcontractors in real-time. Replace your job books with Loc8 and collect electronic signatures in the field.

Scheduling
Configure automated work orders to ensure preventative maintenance jobs are created when you need them. You can even have them automatically dispatched by Loc8 to the asset maintainer.

Task Management
Provide clear instructions to technicians and sub-contractors through quickly customizable tasks and activities that require no on-going management.


Integration
Loc8 plays well with other systems. Our extensive API lets you connect existing and new applications to your asset and service operations.

Alternatives to Loc8

GetApp Analysis

As companies grow to meet the increasing demand of their customers, maintaining a firm handle on assets can become a challenge. Lumping all of your facilities, trucks, equipment and other assets into a spreadsheet can create more problems than it solves. In the modern economy, companies need a streamlined asset management solution, and Loc8.com offers that and much more.

By combining a powerful web interface with apps for popular mobile device platforms like iOS and Android, Loc8 wants to connect every part of your business, from headquarters to every employee in the field.

What is Loc8?

There are a number of existing services that solve the same problems that Loc8 does, but what makes the app so unique is that it combines so many different functions under a single roof. At the fundamental level, it seeks to streamline what the developers call the Service Supply Chain. However, taken as a whole, Loc8 does much more, by integrating asset organization with help desk and maintenance management. After signing into the web app, your content is divided up into several workspaces.

Two main asset workspaces are available, one which allows robust searches and the other which helps you understand how depreciation is affecting those assets. The asset explorer view offers a grid that helps organize everything based on a number of user-defined categories, and filter your view by statuses such as present location. Searches are powerful, and will find matches across all of your data.

Main Features

Inspector window

Pulling up the inspector window presents you with a wealth of information. For physical sites, you can add an address (and GPS coordinates), see associated work orders and schedules, and get contact information. For assets like furniture or equipment, you can add fields like purchase price and date, warranty information, and much more. The depreciation explorer takes your asset database and adds a number of fields, such as purchase value and rate of depreciation, in order to help you stay aware of how much longer you can anticipate getting the most out of your assets.

Automation

With Loc8, you have full control over your asset maintenance tasks due to its ability to automatically notify you of key operational activities and overdue service commitments without you having to lift a finger. You can also configure customer communications according to your needs.

Maintenance view

The maintenance view is also quite useful. Of particular convenience is the way the app differentiates between reactive and preventative issues. When you input an asset that requires, say, monthly maintenance, you will be alerted to that matter as needed. The developers have a deep interest in mapping and geospatial information systems (GIS), and that translates well into Loc8. The app uses a proximity algorithm to dispatch work orders in an efficient way to minimize costs. Other resource tools include unified address and contact book, relationship management, and subcontractor management. All of this integrates seamlessly with a number of third-party services, including SAP, Quicken, Twitter, Facebook, Salesforce, and more.

Mobile app integration

As a service geared towards keeping your business organized in the field, Loc8 has developed a tightly-integrated set of mobile apps. Rather than simply creating a mobile version of the webinterface, the apps are optimized for small screens and loaded with location-specific features.

In addition to having access to asset management tools, users of the mobile apps can create and view tasks and sub-tasks to help organize their work. This would be very practical for various use-cases, such as repair professionals who need to make several stops around a city every day. Like the web interface, organization is key, and the mobile app allows robust filtering. You can manage tasks and work orders quickly by filtering based on what is due on site, high priority, last updated, and more. The map view helps you visualize where you are in relation to the work you need to get done.

Push notifications can be enabled for a number of alerts. Managers can send messages about changes in a work order, and they can see where workers are based on the mobile device’s location.

Integrations

Loc8 offers multiple integrations, they are continuously growing their integration options and are open to customer suggestions. Through Loc8.com’s API’s, integration is available with SalesForce, Quicken, Facebook, Twitter, SAP, Oracle, Adobe, Android, Apple, Windows Mobile, Windows Server, Motorola and MYOB.

Pricing

Loc8′s pricing structure offers several tiers to accommodate the diverse needs of prospective users, and their roles within their organizations. Three main pricing subdivisions are broken down by the edition that each user has access to. These include the team edition, the service edition, and the enterprise edition. Within these categories, there are various licenses start at $5.00 per month. At the low end, the basic “Technician Receive Only” license allows technicians to access emails, PDFs and text messages from supervisors. Adding features and capabilities adds to the costs, with the most expensive license costing $79.00. There are a number of options between those two price points.

Bottom Line

  • Expanded set of features
  • Multiple 3rd party integrations
  • Automation
  • Combines a number of valuable management tools
  • Tightly-integrated set of mobile apps
  • Asset explorer view, maintenance view
  • Powerful search

Videos

linda nomi

Making paper work easy

24/01/2017

software provides excellent features and is reasonably user friendly. e use Loc8 to manage a large scale government Facility Management contract that commenced in April 2016. I have found the team at Loc8 very professional and accommodating to work with during our customisation process for integration with our client's IT Systems.

Pros

it has desktop and mobile apps.

Cons

The mobile app is extremely limited in its capability.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

10/10

Recommendations to others considering Loc8

Keep the user interface as simple as possible

Source: Capterra
Helpful?   Yes   No
Read more
Gail Thurling

coal face opinion

16/11/2016

I feel that the programme is fragile. It slows down to a crawl sometimes, which is very frustrating when there are people waiting on the line. I find the navigation down the form could be improved, as the scroll bar doesn't work very well.

Cons

When you try to find an address, it shows up and then disappears. You have to then get out of the work order and start again. This happens quite often. Sometimes, when you are busy, it slows right down. Sometimes, it will just stop and a window will pop up asking you what you were doing. This is infuriating when you are trying to talk to a tenant and have entered a lot of info, only to find you have to start all over again. I find I don't trust the programme, I make sure I write everything down and then enter it into the programme after the phone call is over. This is a waste of time, but I find I have lost work so often that I do it as a matter of course The Description gets lost a lot. I make sure I copy the description every time, because if I don't, that'll be the time that it gets lost.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

5/10

Recommendations to others considering Loc8

I know this programme does more than just record and send work orders, however, I have used other programmes that manage rent rolls and send work orders that are much more user friendly and faster to use and on the whole don't lose the information just entered on a regular basis as this one does.

Source: Capterra
Helpful?   Yes   No
Read more
Graham Byles

A Functional Work Order Manager

16/11/2016

Loc8 can be frustrating due to the fact that work order disappear from the app as soon as they go into 'Completed'. Their should be the option to 'hide' a work order once it's completed. This makes it very difficult for a supervisor to monitor jobs on the road and you have to log on through a third party flash browser app, or take your laptop with you everywhere. The sub-contractor desktop dashboard is not as detailed as the supervisor's desktop dashboard which also makes finding details difficult for them. Does have some good features, but the frustrations out-do the positives unfortunately.

Pros

It has desktop and mobile apps.

Cons

The mobile app is extremely limited in its capability.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

0/10

Recommendations to others considering Loc8

May be good for certain companies and situations. Would definitely need to be reviewed for use on a case by case basis.

Source: Capterra
Helpful?   Yes   No
Read more
Ben O'Donnell

Loc8 Review

15/11/2016

We use Loc8 to manage a large scale government Facility Management contract that commenced in April 2016. I have found the team at Loc8 very professional and accommodating to work with during our customisation process for integration with our client's IT Systems. The Loc8 interface is extremely user friendly and the service stability is very good. There are still some features to be added to Loc8 in the coming months that will further enhance our ability to administer the contract. We are very much looking forward to enhanced reporting functionality and moving to HTML, which will allow our field staff to operate the full interface of Loc8 on a tablet. The Customer Support provided is excellent, any critical issues are always addressed promptly. We are looking forward to working further with the Loc8 team to develop features that will be beneficial to both parties. Overall we are very happy with our investment.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Michael Smart

Could be a lot simpler use....

15/11/2016

Good features but needs to be much more user friendly. Software needs to be easy enough for a first time user to grasp without the need for extensive training.

Pros

The mobile app

Cons

Too complicated Not user friendly enough

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

3/10

Recommendations to others considering Loc8

Keep the user interface as simple as possible

Source: Capterra
Helpful?   Yes   No
Read more
Paul Barbour

Making paper work easy

15/11/2016

I use the Loc8 for work everyday and have for a few years now I dont have any issues with the app and its easy to use All good

Rating breakdown

Ease of use
Features
Source: Capterra
Helpful?   Yes   No
Read more
margaret jones

Loc8 for programmed

15/11/2016

Overall easy to use however it is slow moving between fields. Also is there anyway we can move the work orders that are fully completed to a new folder to clear off the screen

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Vincent Brown

my experience of Loc6.5

15/11/2016

This could be a great tool if it worked & you could use it when required I know that the connection is not really Loc8 problem but use another provider or network

Pros

if it works it's good

Cons

trying to get onto it

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

4/10

Recommendations to others considering Loc8

it keeps coming & going

Source: Capterra
Helpful?   Yes   No
Read more
Phillip Tse

Does what its supposed to once you know how

15/11/2016

Software provides excellent features and is reasonably user friendly. Has some quirks but nothing which I would call a deal breaker. Management is simple and the program does what its supposed to.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Paul Sterry

Mobile Application

15/11/2016

Loc8 is easy to use in general however greater access ie: mirror the desk top version would be a great advantage. Detaching photos from orders owned by others on a mobile device would save a trip into the office to access a desk top. Or relying on another staff member to dettach and send via email. .Since the new installation of ISO 10 loc8 will not hold preference settings ie priority /selecting all orders each time you close the app you always start from the beginning and often takes longer to load each time. Seem to be have more issues with logging on, more ISP issues?

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more

Who is Loc8 For?

Companies of all sizes face the challenge of keeping track of growing assets’ locations, changing values, and maintenance schedules. There are a number of solutions that address these issues, but what is so intriguing about Loc8 is the expanded set of features that helps a company do much more, and the tight integration that it offers.

The web and mobile apps makes this a versatile solution for a variety of industries. It can potentially replace a number of apps you may already use, and depending on the nature of your business, could be the only asset tool you will need.

Read the full GetApp Analysis