Loc8 Pricing, Features, Reviews & Comparison of Alternatives

Loc8

Full spectrum field service for asset maintenance and job management

3.73/5 (124 reviews)

Loc8 overview

User-friendly, intuitive and free, Loc8 provides a level of expertise absolutely vital for small service businesses. This ready-to-use platform allows its users to create/send quotes, manage their jobs and their teams and get thorough financial insights about their operations. With smart Xero and QuickBooks integrations, all invoices can be created, managed and generated straight from mobile. With Loc8 users can also take credit card payments directly in the field and record cash payments.

Loc8 also enables to automatically generate task-based work orders for assets based on location and required maintenance frequency. Loc8 allows its users to react quickly when customers call enabling them to plan ahead and be proactive! With Loc8 users can also create condition and event-based rules to automate their operations. They can automatically and easily notify someone when an asset fails or set an asset to inactive when a parameter is updated.
www.loc8.com

Pricing

Starting from
A$15/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Canada, China and 5 other markets, Europe, Germany, Latin America, Middle-East and Africa, United Kingdom

Supported languages

English
Loc8 screenshot: Loc8 | Manage all your JobsLoc8 | Field Service - Business Owners, Tradesmen, ContractorsLoc8 screenshot: Loc8 | Invite & Manage your teamLoc8 screenshot: Loc8 | Manage your QuotesLoc8 screenshot: Loc8 | Manage your InvoicesLoc8 screenshot: Loc8 | Create Work OrdersLoc8 screenshot: Loc8 | Manage your AssetsLoc8 screenshot: Loc8 | Receive NotificationsLoc8 screenshot: Loc8 | Report a ProblemMichelle Black takes us through her Loc8 experienceRob Saunders takes us through his Loc8 experienceLoc8 | Brand Mission

Loc8 reviews

Value for money
Features
Ease of use
Customer support
  3.6
  3.6
  3.5
  3.8
Alexandra Bluemel

I find that loc8 makes too many things too hard, it can be so easy, why isn't it?

Used daily for 1-2 years
Reviewed 2018-06-05
Review Source: Capterra

We have to use this software to work with a client.

Pros
I like the drag and drop option. I like the colour code of statues, even though i feel like more colours should be added.

Cons
Unable to add new locations. To add, copy or amend a vendor comment you have to open a whole new small window, why? Unable to highlight tasks and sort by quantity, assets, items... this gets particularly frustrating when there are more than 6 tasks in the job. Also when there are more jobs it gets so hard to amend status or vendor comment to the bottom 3 tasks. Every day template ID has to be added and you are not able to move it to the front, where it belongs, as this is the number one identifier of tasks. Our job requires to know the quantity of jobs in certain statuses. This can get very hard, it would be great to save some statuses to the side bar like with the old version. To enter warranty details, you have to start at 1970! Unable to delete task, everyone makes mistakes! the window to add a new task and makes it hard to identify the correct task. To add pencil notes to a task you have to work with a way too small window, which you are unable to edit or delete after you hit save. After a certain amount of time you are unable to change the status or anything to a task.

Response from Loc8.com


Hi Alexandra,

Thank you very much for taking the time to write a review about our software, we appreciate and value your feedback.

We are aware of the fact that you are currently required to use a restricted portal of Loc8 as part of your contract with a larger organisation.

If you would like, we could organise a call with one of our Support Team members to present you the actual features and benefits of the Loc8 platform which are dramatically different from what you are currently experiencing with this portal.

Do let us know when you have time for a call, we would be pleased to continue this conversation with you!

Best regards,
The Loc8 Team

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 2/10

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Jon Sea

Huge cost & time savings, thank goodness CEO said yes

Used daily for 6-12 months
Reviewed 2017-11-17
Review Source: Capterra

Cost reduction, smoother job flow, more consistent delivery of jobs to tradies, tracking jobs, reporting, visibility, fraud reduction. Easy to work with both internal guys on tools and external contractors.

Pros
Two aspects - (1) there are so many functions that are available in this software to manage the job flow, mapping, time tracking, billing, reporting. Its like you just drop jobs in one end, they get done and a report pops out the other end. (2) I can give the mobile app to a tradie who is totally useless with technology and they can figure it out pretty easily. No training, no support hassles, just load it up, show them for a couple of minutes what I want and they are out in the field. This new version is much faster than the old version as well. I think we can expand our business off the back of this software into government contracts and probably have quite a bit of cost reduction. We went through a whole selection process looking at simpro, jobber, even maximo but Loc8 had the best functions. It was important to us if it was made in Oz or at least had a big support team here if needed and Loc8 does.

Cons
The initial data migration was pretty easy, the integration with existing systems works really well. I guess the hardest part was the process for making the decision to migrate from our previous system to this. Its hard to get internal people motivated to make a change for the long term sake of the business. I guess that's the same with all decisions that are a key part of ops.

Response from Loc8.com


Hi Jon,

Thank you very much for taking the time to write a review about our software, we appreciate and value your feedback.

We are glad to know that you are satisfied with our product! Customer experience/satisfaction is at the epicentre of our business strategy!

Best regards,
The Loc8 Team

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Graham Byles

A Functional Work Order Manager

Used daily for 2+ years
Reviewed 2016-11-16
Review Source: Capterra

Loc8 can be frustrating due to the fact that work order disappear from the app as soon as they go into 'Completed'. Their should be the option to 'hide' a work order once it's completed. This makes it very difficult for a supervisor to monitor jobs on the road and you have to log on through a third party flash browser app, or take your laptop with you everywhere. The sub-contractor desktop dashboard is not as detailed as the supervisor's desktop dashboard which also makes finding details difficult for them. Does have some good features, but the frustrations out-do the positives unfortunately.

Pros
It has desktop and mobile apps.

Cons
The mobile app is extremely limited in its capability.

Response from Loc8.com


REVIEW RELATED TO 2015 LOC8 SYSTEM | New 2017 version available!

Hi Graham,

Thank you for taking the time to write a review about our software!
We agree with some of the elements you pinpoint and we are sorry to hear that your Loc8 experience hasn¿t always been smooth. Unfortunately, your company has not yet upgraded to the current Loc8 platform in which the issues you raise have been addressed and the system vastly improved. 

The new Loc8 platform was release in early 2016 and we strongly encourage you to take advantage of the 14-day free trial so you can take note of the significant improvements. Our support team will get in touch with you and they will do their very best to optimise your Loc8 experience!

Best regards,
The Loc8 Team

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Anonymous

Easier to use than V3. Had a few problems with iPad app. A bit glitchy at times

Used daily for 2+ years
Reviewed 2018-04-06
Review Source: Capterra

Pros
Good for work order management and keeping track of outstanding jobs. It is easy to create a work order either as an administrator or a mobile user.

Cons
The system is designed for field based tech's and is a bit clunky for site based staff. Reporting is very limited. I could do with being able to report based on individual assets but i don't think this is possible. Finding a specific past work order without knowing the number is very difficult.

Response from Loc8.com


Hi,

Thank you very much for taking the time to write a review about our software, we appreciate and value your feedback.

We are glad to know that you have transitioned from V3 to the new platform and that you are in overall satisfied with it. We are still working on improving the product and we are about the release a whole bunch of exciting new features.

Customer satisfaction is highly important to us so, in the meantime, please don't hesitate to let us know if there is anything we can do to help you improve your Loc8 experience. We could easily get one of our Support team members to call you!

Best regards,
The Loc8 Team

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Gail Thurling

coal face opinion

Used weekly for 6-12 months
Reviewed 2016-11-16
Review Source: Capterra

I feel that the programme is fragile. It slows down to a crawl sometimes, which is very frustrating when there are people waiting on the line. I find the navigation down the form could be improved, as the scroll bar doesn't work very well.

Cons
When you try to find an address, it shows up and then disappears. You have to then get out of the work order and start again. This happens quite often. Sometimes, when you are busy, it slows right down. Sometimes, it will just stop and a window will pop up asking you what you were doing. This is infuriating when you are trying to talk to a tenant and have entered a lot of info, only to find you have to start all over again. I find I don't trust the programme, I make sure I write everything down and then enter it into the programme after the phone call is over. This is a waste of time, but I find I have lost work so often that I do it as a matter of course The Description gets lost a lot. I make sure I copy the description every time, because if I don't, that'll be the time that it gets lost.

Response from Loc8.com


REVIEW RELATED TO 2015 LOC8 SYSTEM | New 2017 version available!

Hi Gail,

Thank you very much for taking the time to write a review about our software, we appreciate and value your feedback.

We are sorry to hear that you are facing some issues using Loc8 and we will make sure that your account manager and one of our Support staff get in touch with you.

Customer satisfaction is crucial for us and we want to make your Loc8 experience a success!

We will be in touch shortly.

Best regards,
The Loc8 Team

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Loc8 pricing

Starting from
A$15/month
Pricing options
Free
Free trial
One time license
Open source
Subscription
View Pricing Plans

Lite | Free for Life
Pro | $15 AUD / user / month
Pro + | $35 AUD /user / month
Unlimited | Contact Us

Loc8 features

API
Activity Dashboard
Activity Tracking
Audit Trail
Auditing
Automatic Notifications
Compliance Management
Custom Fields
Customizable Reporting
Data Import/Export
Document Storage
Inventory Management
Inventory Tracking
Invoice Management
Monitoring
Real Time Data
Real Time Reporting
Reporting & Statistics
Third Party Integration
Workflow Management

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

GetApp Analysis

As companies grow to meet the increasing demand of their customers, maintaining a firm handle on assets can become a challenge. Lumping all of your facilities, trucks, equipment and other assets into a spreadsheet can create more problems than it solves. In the modern economy, companies need a streamlined asset management solution, and Loc8 offers that and much more.

By combining a powerful web interface with apps for popular mobile device platforms like iOS and Android, Loc8 wants to connect every part of your business, from headquarters to every employee in the field.


What is Loc8?

There are a number of existing services that solve the same problems that Loc8 does, but what makes the app so unique is that it combines so many different functions under a single roof. At the fundamental level, it seeks to streamline what the developers call the Service Supply Chain. However, taken as a whole, Loc8 does much more, by integrating asset organization with help desk and maintenance management. After signing into the web app, your content is divided up into several workspaces.

Two main asset workspaces are available, one which allows robust searches and the other which helps you understand how depreciation is affecting those assets. The asset explorer view offers a grid that helps organize everything based on a number of user-defined categories, and filter your view by statuses such as present location. Searches are powerful, and will find matches across all of your data.


Who is Loc8 for?

Companies of all sizes face the challenge of keeping track of growing assets’ locations, changing values, and maintenance schedules. There are a number of solutions that address these issues, but what is so intriguing about Loc8 is the expanded set of features that helps a company do much more, and the tight integration that it offers.

The web and mobile apps makes this a versatile solution for a variety of industries. It can potentially replace a number of apps you may already use, and depending on the nature of your business, could be the only asset tool you will need.


Main features

Inspector window

Pulling up the inspector window presents you with a wealth of information. For physical sites, you can add an address (and GPS coordinates), see associated work orders and schedules, and get contact information. For assets like furniture or equipment, you can add fields like purchase price and date, warranty information, and much more. The depreciation explorer takes your asset database and adds a number of fields, such as purchase value and rate of depreciation, in order to help you stay aware of how much longer you can anticipate getting the most out of your assets.

Automation

With Loc8, you have full control over your asset maintenance tasks due to its ability to automatically notify you of key operational activities and overdue service commitments without you having to lift a finger. You can also configure customer communications according to your needs.

Maintenance view

The maintenance view is also quite useful. Of particular convenience is the way the app differentiates between reactive and preventative issues. When you input an asset that requires, say, monthly maintenance, you will be alerted to that matter as needed. The developers have a deep interest in mapping and geospatial information systems (GIS), and that translates well into Loc8. The app uses a proximity algorithm to dispatch work orders in an efficient way to minimize costs. Other resource tools include unified address and contact book, relationship management, and subcontractor management. All of this integrates seamlessly with a number of third-party services, including SAP, Quicken, Twitter, Facebook, Salesforce, and more.

Mobile app integration

As a service geared towards keeping your business organized in the field, Loc8 has developed a tightly-integrated set of mobile apps. Rather than simply creating a mobile version of the web interface, the apps are optimized for small screens and loaded with location-specific features.

Loc8 Mobile

In addition to having access to asset management tools, users of the mobile apps can create and view tasks and sub-tasks to help organize their work. This would be very practical for various use-cases, such as repair professionals who need to make several stops around a city every day. Like the web interface, organization is key, and the mobile app allows robust filtering. You can manage tasks and work orders quickly by filtering based on what is due on site, high priority, last updated, and more. The map view helps you visualize where you are in relation to the work you need to get done.

Push notifications can be enabled for a number of alerts. Managers can send messages about changes in a work order, and they can see where workers are based on the mobile device’s location.


Integrations

Loc8 offers multiple integrations, they are continuously growing their integration options and are open to customer suggestions. Through Loc8’s API’s, integration is available with Xero, QuickBooks, Zapier and Workato.


Pricing

Loc8′s pricing structure offers several tiers to accommodate the diverse needs of prospective users, and their roles within their organizations. Four main pricing subdivisions are broken down by the edition that each user has access to. Lite | Free for Life Best for small field service teams and tradesmen who require the most economical job management solution

Pro | $15 AUD/user/month Best for medium to large service teams who require a complete Field Service and Asset Management solution

Pro + | $35 AUD/user/month Best for medium to large service teams who require an advanced Field Service and Asset Management solution

Unlimited | Contact Loc8 Team Best for large service teams who require extended support and advanced integrations


Bottom line

  • Expanded set of features
  • Multiple 3rd party integrations
  • Automation
  • Combines a number of valuable management tools
  • Tightly-integrated set of mobile apps
  • Asset explorer view, maintenance view
  • Powerful search

Videos and tutorials

Additional information for Loc8

Key features of Loc8

  • Quoting
  • Work orders
  • Work order tasks
  • Work calendar and schedule
  • Real-time activity stream
  • Charge templates
  • Preventative work orders
  • Dashboards & custom views
  • Asset management
  • Custom asset classes
  • Custom fields
  • Custom notifications
  • Regions
  • Trades
  • Automation
  • Loc8 to Loc8 work orders
  • Custom integration API
  • Customer portals
  • Knowledgebase
  • Ticketed support
  • Phone support
  • Account manager
View All Features

Benefits

Dashboard
A real-time view of your business with configurable pods to access any information at just a glance.

Assets
A complete asset maintenance solution to manage all of your physical assets, from facilities and buildings, to rail networks and rolling stock, mines, trucks, or any other asset you need to manage and maintain.

Field Service & Dispatch with Calendar View
Manage teams with ease. Plan, schedule and dispatch work through a variety of interfaces including a powerful calendar view. Digitise your service management and field force with Loc8.

Mobility
Extend your operational management into the field with popular mobile devices as well as the latest tablet computers with our GPS capable on-line and off-line applications. iOS, Android and Tablet apps are available.

Reporting
Create and view interactive reports anytime and in real-time. You can even publish reports to your customers and managers in an instant.

Inventory & Warehouse
Manage mobile or remote warehouses as well as inventory and spare parts used during maintenance service and repairs.

Maintenance
Loc8 gives asset owners and service providers total control over the full spectrum of asset maintenance tasks, from reactive calls to value-added preventive work.

Work Orders & Jobs
Easily dispatch work orders to your technicians and subcontractors in real-time. Replace your job books with Loc8 and collect electronic signatures in the field.

Scheduling
Configure automated work orders to ensure preventative maintenance jobs are created when you need them. You can even have them automatically dispatched by Loc8 to the asset maintainer.

Task Management
Provide clear instructions to technicians and sub-contractors through quickly customizable tasks and activities that require no on-going management.

Integration
Loc8 plays well with other systems. Our extensive API lets you connect existing and new applications to your asset and service operations.