Ability to track our jobs and material.
Easy to use, easy to download documents. Ease of access for other users to track your information. Professional quality. Easy to print documents. Holds large files.
Would like an easier way to search jobs. Multiple search tools. Times out quickly have to sign in again. Will freeze frequently.
Thank you very much for taking the time to write a review about our software, we appreciate and value your feedback.
We are glad to know that you are satisfied with our product! Customer experience/satisfaction is at the epicentre of our business strategy!
The Loc8 Team
Likelihood to recommend: 10/10
So far its been great. I switched because my last FSM software increased the pricing and/or changed the pricing structure. Since I am a very small service company specializing in life safety inspections, I don't always need the routing, GPS tracking, auto emails and SMS, etc. Many programs now days either lump the few options I need (tasks, subtasks, portal, branding, etc) with numerous functions I would never use. This usually prices it out of a reasonable range.....
The , most important feature, to me is the ability to create a job from within the app, on the fly. Many FSM apps force a user to go to the website via browser to add certain information. I realize that's on purpose, to limit junk information being input into your system, however for smaller companies like me its critical to be able to perform all functions within the app.
It appears there are certain features that are not in the freemium version. I would like it if there was a way to perform an extended demo of those items. also, It would be great if items not included in the freemium could be on a menu based subscription. Lastly, where most of these softwares fail, in my opinion, is bulk export of everything. I.e. - if I ever cancel for any reason, I should be able to bulk export all of my pictures, files, notes, contacts, work orders, invoices, etc …. most either have very limited export options or require manual export per job, etc.
Thank you for your feedback and review. We will get in touch with you soon regarding a demo of the premium features!
The Loc8 Team
Likelihood to recommend: 8/10
Loc8 can be frustrating due to the fact that work order disappear from the app as soon as they go into 'Completed'. Their should be the option to 'hide' a work order once it's completed. This makes it very difficult for a supervisor to monitor jobs on the road and you have to log on through a third party flash browser app, or take your laptop with you everywhere. The sub-contractor desktop dashboard is not as detailed as the supervisor's desktop dashboard which also makes finding details difficult for them. Does have some good features, but the frustrations out-do the positives unfortunately.
It has desktop and mobile apps.
The mobile app is extremely limited in its capability.
REVIEW RELATED TO 2015 LOC8 SYSTEM | New 2017 version available!
Thank you for taking the time to write a review about our software!
We agree with some of the elements you pinpoint and we are sorry to hear that your Loc8 experience hasn¿t always been smooth. Unfortunately, your company has not yet upgraded to the current Loc8 platform in which the issues you raise have been addressed and the system vastly improved.
The new Loc8 platform was release in early 2016 and we strongly encourage you to take advantage of the 14-day free trial so you can take note of the significant improvements. Our support team will get in touch with you and they will do their very best to optimise your Loc8 experience!
The Loc8 Team
Likelihood to recommend: 0/10
It's so simple to use that I can refer associates and colleagues to open jobs, they can do the job and I get a finders fee. I don't even have to touch the job technically, I can get paid.
During the start-up period of my business, I went through the trial periods of several task management and technical dispatch programs. Jobber, Housecall, Thumbtack and then Loc8. While Jobber and Housecall are over complicated with hidden fees attached everywhere, I found Loc8 to be very intuitive and very affordable in the long run and the trial is completely free. All of those programs require you to modify and manually tweak the settings at some point so the easier a program like Loc8 is to use, the more time you can dedicate to developing your business and getting projects done.
Being entirely cloud based can have it's downsides in the field when connectivity is spotty.
Thank you very much for taking the time to write such positive review about our software, we greatly appreciate and value your feedback!
We are pleased to know that you are satisfied with your Loc8 experience as we are continuously working on ways to improve our platform to make it always more intuitive and effective.
The Loc8 Team
Likelihood to recommend: 7/10
I did a 14 day free trial for what was advertised as a month service. After I spent 20 hours entering data I seen my updated cost of a month.
Very orgaized way to keep track of clients and employees
Deceptive costs... and i wasted 20 hours entering data
Thank you very much for taking the time to write a review about our software, we greatly appreciate and value your feedback!
You should not be getting charged since you are using the free version of our software. One of our Support Team members is going to contact you shortly!
The Loc8 Team
Likelihood to recommend: 0/10
Free for 2 users
$39 for 4 users
$99 for 12 users
$199 for unlimited users
Enterprise | Contact Us
As companies grow to meet the increasing demand of their customers, maintaining a firm handle on assets can become a challenge. Lumping all of your facilities, trucks, equipment and other assets into a spreadsheet can create more problems than it solves. In the modern economy, companies need a streamlined asset management solution, and Loc8 offers that and much more.
By combining a powerful web interface with apps for popular mobile device platforms like iOS and Android, Loc8 wants to connect every part of your business, from headquarters to every employee in the field.
There are a number of existing services that solve the same problems that Loc8 does, but what makes the app so unique is that it combines so many different functions under a single roof. At the fundamental level, it seeks to streamline what the developers call the Service Supply Chain. However, taken as a whole, Loc8 does much more, by integrating asset organization with help desk and maintenance management. After signing into the web app, your content is divided up into several workspaces.
Two main asset workspaces are available, one which allows robust searches and the other which helps you understand how depreciation is affecting those assets. The asset explorer view offers a grid that helps organize everything based on a number of user-defined categories, and filter your view by statuses such as present location. Searches are powerful, and will find matches across all of your data.
Companies of all sizes face the challenge of keeping track of growing assets’ locations, changing values, and maintenance schedules. There are a number of solutions that address these issues, but what is so intriguing about Loc8 is the expanded set of features that helps a company do much more, and the tight integration that it offers.
The web and mobile apps makes this a versatile solution for a variety of industries. It can potentially replace a number of apps you may already use, and depending on the nature of your business, could be the only asset tool you will need.
Pulling up the inspector window presents you with a wealth of information. For physical sites, you can add an address (and GPS coordinates), see associated work orders and schedules, and get contact information. For assets like furniture or equipment, you can add fields like purchase price and date, warranty information, and much more. The depreciation explorer takes your asset database and adds a number of fields, such as purchase value and rate of depreciation, in order to help you stay aware of how much longer you can anticipate getting the most out of your assets.
With Loc8, you have full control over your asset maintenance tasks due to its ability to automatically notify you of key operational activities and overdue service commitments without you having to lift a finger. You can also configure customer communications according to your needs.
The maintenance view is also quite useful. Of particular convenience is the way the app differentiates between reactive and preventative issues. When you input an asset that requires, say, monthly maintenance, you will be alerted to that matter as needed. The developers have a deep interest in mapping and geospatial information systems (GIS), and that translates well into Loc8. The app uses a proximity algorithm to dispatch work orders in an efficient way to minimize costs. Other resource tools include unified address and contact book, relationship management, and subcontractor management. All of this integrates seamlessly with a number of third-party services, including SAP, Quicken, Twitter, Facebook, Salesforce, and more.
As a service geared towards keeping your business organized in the field, Loc8 has developed a tightly-integrated set of mobile apps. Rather than simply creating a mobile version of the web interface, the apps are optimized for small screens and loaded with location-specific features.
In addition to having access to asset management tools, users of the mobile apps can create and view tasks and sub-tasks to help organize their work. This would be very practical for various use-cases, such as repair professionals who need to make several stops around a city every day. Like the web interface, organization is key, and the mobile app allows robust filtering. You can manage tasks and work orders quickly by filtering based on what is due on site, high priority, last updated, and more. The map view helps you visualize where you are in relation to the work you need to get done.
Push notifications can be enabled for a number of alerts. Managers can send messages about changes in a work order, and they can see where workers are based on the mobile device’s location.
Loc8 offers multiple integrations, they are continuously growing their integration options and are open to customer suggestions. Through Loc8’s API’s, integration is available with Xero, QuickBooks, Zapier and Workato.
Loc8′s pricing structure offers several tiers to accommodate the diverse needs of prospective users, and their roles within their organizations. Four main pricing subdivisions are broken down by the edition that each user has access to. Lite | Free for Life Best for small field service teams and tradesmen who require the most economical job management solution
Pro | $15 AUD/user/month Best for medium to large service teams who require a complete Field Service and Asset Management solution
Pro + | $35 AUD/user/month Best for medium to large service teams who require an advanced Field Service and Asset Management solution
Unlimited | Contact Loc8 Team Best for large service teams who require extended support and advanced integrations