Loc8 Pricing, Features, Reviews & Comparison of Alternatives

Loc8

Quotes, jobs, assets and invoicing for trade businesses

3.73/5 (124 reviews)

Loc8 overview

What is Loc8?

Loc8 is a cloud-based asset, job and field service management platform designed for small and medium businesses, packed with features and integration options, Loc8 is easy to use, simple to implement and designed to get the job done from quoting to invoicing.

Loc8 is perfect for plumbing, HVAC and electrical businesses as well organistaions in the outdoor care, gardening, health care, pest management and facilities, property and real estate industries.

Loc8 provides the flexibility to suit simple one-off and add-hock jobs as well as re-occurring planned maintenance scheduling. Create custom job task structures to control field processes and design your own health and safety checklists.

Integrated with key financial platforms and many cloud services, Loc8 offers partial and combined job invoicing options as well as service and inventory mark-up tools to ensure every job is tracked and profitable.

Scheduling and planning field service staff through the Loc8 calendar and integrated mapping functions while also collaborating with your customers and contractors through dedicated portals for direct input and reporting access.

Create custom fields, checklists, comments, notes, flags, certification information and safety checklists out of the box in just a few clicks. The Loc8 mobile applications for IOS and Android work in both on-line and offline modes.

Keep track of your own assets, tools and equipment or manage you customers assets for ongoing maintenance service revenue. Add photos, classifications, documents the platform and create automated email and SMS communications, notifications and reminders to provide your customers with the best service in your industry.

With more than 30,000 registered users, monthly updates adding new features and improvements, a host of integration options and more than 20 available feature add-on’s Loc8 will help you manage your team, provide great service and manage your assets, quotes, jobs and invoices.
www.loc8.com

Pricing

Pricing options
Free
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia

Supported languages

English
Loc8 screenshotLoc8 | Field Service - Business Owners, Tradesmen, ContractorsLoc8 screenshotLoc8 screenshotLoc8 screenshotLoc8 screenshotMichelle Black takes us through her Loc8 experienceRob Saunders takes us through his Loc8 experienceLoc8 | Brand Mission

Loc8 user reviews

Value for money
Features
Ease of use
Customer support
  3.6
  3.6
  3.5
  3.8
Lois Gasparetti-Buckman

Excellent for tracking records for a smaller business.

Used daily for less than 6 months
Reviewed 2018-07-10
Review Source: Capterra

Ability to track our jobs and material.

Pros
Easy to use, easy to download documents. Ease of access for other users to track your information. Professional quality. Easy to print documents. Holds large files.

Cons
Would like an easier way to search jobs. Multiple search tools. Times out quickly have to sign in again. Will freeze frequently.

Response from Loc8.com


Hi Lois,

Thank you very much for taking the time to write a review about our software, we appreciate and value your feedback.

We are glad to know that you are satisfied with our product! Customer experience/satisfaction is at the epicentre of our business strategy!

Best regards,
The Loc8 Team

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Brandon Folse

Great Field Service App

Used daily for less than 6 months
Reviewed 2018-09-24
Review Source: Capterra

So far its been great. I switched because my last FSM software increased the pricing and/or changed the pricing structure. Since I am a very small service company specializing in life safety inspections, I don't always need the routing, GPS tracking, auto emails and SMS, etc. Many programs now days either lump the few options I need (tasks, subtasks, portal, branding, etc) with numerous functions I would never use. This usually prices it out of a reasonable range.....

Pros
The , most important feature, to me is the ability to create a job from within the app, on the fly. Many FSM apps force a user to go to the website via browser to add certain information. I realize that's on purpose, to limit junk information being input into your system, however for smaller companies like me its critical to be able to perform all functions within the app.

Cons
It appears there are certain features that are not in the freemium version. I would like it if there was a way to perform an extended demo of those items. also, It would be great if items not included in the freemium could be on a menu based subscription. Lastly, where most of these softwares fail, in my opinion, is bulk export of everything. I.e. - if I ever cancel for any reason, I should be able to bulk export all of my pictures, files, notes, contacts, work orders, invoices, etc …. most either have very limited export options or require manual export per job, etc.

Response from Loc8.com


Hi Brandon,

Thank you for your feedback and review. We will get in touch with you soon regarding a demo of the premium features!

Regards,

The Loc8 Team

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Graham Byles

A Functional Work Order Manager

Used daily for 2+ years
Reviewed 2016-11-16
Review Source: Capterra

Loc8 can be frustrating due to the fact that work order disappear from the app as soon as they go into 'Completed'. Their should be the option to 'hide' a work order once it's completed. This makes it very difficult for a supervisor to monitor jobs on the road and you have to log on through a third party flash browser app, or take your laptop with you everywhere. The sub-contractor desktop dashboard is not as detailed as the supervisor's desktop dashboard which also makes finding details difficult for them. Does have some good features, but the frustrations out-do the positives unfortunately.

Pros
It has desktop and mobile apps.

Cons
The mobile app is extremely limited in its capability.

Response from Loc8.com


REVIEW RELATED TO 2015 LOC8 SYSTEM | New 2017 version available!

Hi Graham,

Thank you for taking the time to write a review about our software!
We agree with some of the elements you pinpoint and we are sorry to hear that your Loc8 experience hasn¿t always been smooth. Unfortunately, your company has not yet upgraded to the current Loc8 platform in which the issues you raise have been addressed and the system vastly improved. 

The new Loc8 platform was release in early 2016 and we strongly encourage you to take advantage of the 14-day free trial so you can take note of the significant improvements. Our support team will get in touch with you and they will do their very best to optimise your Loc8 experience!

Best regards,
The Loc8 Team

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Corwin DePhillips

Straight Forward and User Friendly

Used weekly for less than 6 months
Reviewed 2018-10-05
Review Source: Capterra

It's so simple to use that I can refer associates and colleagues to open jobs, they can do the job and I get a finders fee. I don't even have to touch the job technically, I can get paid.

Pros
During the start-up period of my business, I went through the trial periods of several task management and technical dispatch programs. Jobber, Housecall, Thumbtack and then Loc8. While Jobber and Housecall are over complicated with hidden fees attached everywhere, I found Loc8 to be very intuitive and very affordable in the long run and the trial is completely free. All of those programs require you to modify and manually tweak the settings at some point so the easier a program like Loc8 is to use, the more time you can dedicate to developing your business and getting projects done.

Cons
Being entirely cloud based can have it's downsides in the field when connectivity is spotty.

Response from Loc8.com


Hi Corwin,

Thank you very much for taking the time to write such positive review about our software, we greatly appreciate and value your feedback!

We are pleased to know that you are satisfied with your Loc8 experience as we are continuously working on ways to improve our platform to make it always more intuitive and effective.

Best regards,
The Loc8 Team

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Aimee Crucianelli

Too expensive

Used daily for free trial
Reviewed 2018-08-06
Review Source: Capterra

I did a 14 day free trial for what was advertised as a month service. After I spent 20 hours entering data I seen my updated cost of a month.

Pros
Very orgaized way to keep track of clients and employees

Cons
Deceptive costs... and i wasted 20 hours entering data

Response from Loc8.com


Hi Aimee,

Thank you very much for taking the time to write a review about our software, we greatly appreciate and value your feedback!

You should not be getting charged since you are using the free version of our software. One of our Support Team members is going to contact you shortly!

Best regards,
The Loc8 Team

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

Minimize review

Loc8 pricing

Pricing options
Free
Subscription
Free trial
View Pricing Plans

Free for 2 users
$39 for 4 users
$99 for 12 users
$199 for unlimited users
Enterprise | Contact Us

Loc8 features

API
Activity Dashboard
Activity Tracking
Audit Trail
Auditing
Automatic Notifications
Billing & Invoicing
Compliance Management
Customizable Reporting
Data Import/Export
Document Storage
Inventory Management
Inventory Tracking
Monitoring
Real Time Data
Real Time Reporting
Reporting & Statistics
Third Party Integration
Workflow Management

Document Management (362 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

GetApp Analysis

As companies grow to meet the increasing demand of their customers, maintaining a firm handle on assets can become a challenge. Lumping all of your facilities, trucks, equipment and other assets into a spreadsheet can create more problems than it solves. In the modern economy, companies need a streamlined asset management solution, and Loc8 offers that and much more.

By combining a powerful web interface with apps for popular mobile device platforms like iOS and Android, Loc8 wants to connect every part of your business, from headquarters to every employee in the field.


What is Loc8?

There are a number of existing services that solve the same problems that Loc8 does, but what makes the app so unique is that it combines so many different functions under a single roof. At the fundamental level, it seeks to streamline what the developers call the Service Supply Chain. However, taken as a whole, Loc8 does much more, by integrating asset organization with help desk and maintenance management. After signing into the web app, your content is divided up into several workspaces.

Two main asset workspaces are available, one which allows robust searches and the other which helps you understand how depreciation is affecting those assets. The asset explorer view offers a grid that helps organize everything based on a number of user-defined categories, and filter your view by statuses such as present location. Searches are powerful, and will find matches across all of your data.


Who is Loc8 For?

Companies of all sizes face the challenge of keeping track of growing assets’ locations, changing values, and maintenance schedules. There are a number of solutions that address these issues, but what is so intriguing about Loc8 is the expanded set of features that helps a company do much more, and the tight integration that it offers.

The web and mobile apps makes this a versatile solution for a variety of industries. It can potentially replace a number of apps you may already use, and depending on the nature of your business, could be the only asset tool you will need.


Main Features

Inspector window

Pulling up the inspector window presents you with a wealth of information. For physical sites, you can add an address (and GPS coordinates), see associated work orders and schedules, and get contact information. For assets like furniture or equipment, you can add fields like purchase price and date, warranty information, and much more. The depreciation explorer takes your asset database and adds a number of fields, such as purchase value and rate of depreciation, in order to help you stay aware of how much longer you can anticipate getting the most out of your assets.

Automation

With Loc8, you have full control over your asset maintenance tasks due to its ability to automatically notify you of key operational activities and overdue service commitments without you having to lift a finger. You can also configure customer communications according to your needs.

Maintenance view

The maintenance view is also quite useful. Of particular convenience is the way the app differentiates between reactive and preventative issues. When you input an asset that requires, say, monthly maintenance, you will be alerted to that matter as needed. The developers have a deep interest in mapping and geospatial information systems (GIS), and that translates well into Loc8. The app uses a proximity algorithm to dispatch work orders in an efficient way to minimize costs. Other resource tools include unified address and contact book, relationship management, and subcontractor management. All of this integrates seamlessly with a number of third-party services, including SAP, Quicken, Twitter, Facebook, Salesforce, and more.

Mobile app integration

As a service geared towards keeping your business organized in the field, Loc8 has developed a tightly-integrated set of mobile apps. Rather than simply creating a mobile version of the web interface, the apps are optimized for small screens and loaded with location-specific features.

Loc8 Mobile

In addition to having access to asset management tools, users of the mobile apps can create and view tasks and sub-tasks to help organize their work. This would be very practical for various use-cases, such as repair professionals who need to make several stops around a city every day. Like the web interface, organization is key, and the mobile app allows robust filtering. You can manage tasks and work orders quickly by filtering based on what is due on site, high priority, last updated, and more. The map view helps you visualize where you are in relation to the work you need to get done.

Push notifications can be enabled for a number of alerts. Managers can send messages about changes in a work order, and they can see where workers are based on the mobile device’s location.


Integrations

Loc8 offers multiple integrations, they are continuously growing their integration options and are open to customer suggestions. Through Loc8’s API’s, integration is available with Xero, QuickBooks, Zapier and Workato.


Pricing

Loc8′s pricing structure offers several tiers to accommodate the diverse needs of prospective users, and their roles within their organizations. Four main pricing subdivisions are broken down by the edition that each user has access to. Lite | Free for Life Best for small field service teams and tradesmen who require the most economical job management solution

Pro | $15 AUD/user/month Best for medium to large service teams who require a complete Field Service and Asset Management solution

Pro + | $35 AUD/user/month Best for medium to large service teams who require an advanced Field Service and Asset Management solution

Unlimited | Contact Loc8 Team Best for large service teams who require extended support and advanced integrations


Bottom Line

  • Expanded set of features
  • Multiple 3rd party integrations
  • Automation
  • Combines a number of valuable management tools
  • Tightly-integrated set of mobile apps
  • Asset explorer view, maintenance view
  • Powerful search

Videos and tutorials

Additional information for Loc8

Key features of Loc8

  • Account manager
  • Asset management
  • Automation
  • Charge templates
  • Custom asset classes
  • Custom fields
  • Custom integration API
  • Custom notifications
  • Customer portals
  • Dashboards & custom views
  • Knowledgebase
  • Loc8 to Loc8 work orders
  • Phone support
  • Preventative work orders
  • Quoting
  • Real-time activity stream
  • Regions
  • Ticketed support
  • Trades
  • Work calendar and schedule
  • Work order tasks
  • Work orders
View All Features

Benefits

Jobs
Manage your jobs easily and efficiently with Loc8 job management. Use the calendar for easy drag and drop scheduling, or plot your jobs on a map. However you work, we have you covered.

Scheduling
Easily dispatch work orders to your technicians and subcontractors in real-time. Replace your job books with Loc8 and collect electronic signatures in the field.

Billing
Integrate Loc8 with your online financial platform. Combine job billing, split jobs and manage mark-ups, add inventory and expenses and get paid faster

Workforce and Contractor management
Manage teams with ease. Whether it's your own team, or contractors, Loc8 will help you manage your workforce.

Mobility
Extend your operational management into the field with popular mobile devices as well as the latest tablet devices with our GPS capable on-line and off-line applications. Available on both iOS and Android.

Reporting
Create and view interactive reports anytime. Use real-time data to drive positive decisions and grow your business.

Portals
Invite your customers or contractors to collaborate with your Loc8 platform to streamline processes, communications and reporting.

Integration
Loc8 plays well with other systems. Use our easy to use integration options or create your own with our extensive API service.