MasterControl Reviews

MasterControl

Enterprise Quality Management

4.65/5 (40 reviews)

Pros
  • The capability to drive the processes of the corporation around our quality system was the best of the overral experiencie with the system. It does what it promises.Martin K.Read the full review
  • Its impressive like how easy it is to use the system and how the quality documents can be kept in a central system instead of the multiple systems we had been using before.Martin K.Read the full review
  • Best thing is E-forms-you can build any form that you use manually as electronic form with tracking. Best Validation support with TOQ and TPQ.Anil Kumar Reddy I.Read the full review
Cons
  • Jreports has been a struggle. Implemented new FBS forms with no out of the box reports.Robin J.Read the full review
  • When the system gets upgraded, it always brings out a ton of unexpected issues. We know that we will have to dedicate a couple of days just to watching for problems.Gen M.Read the full review
  • One of the biggest chanllenges that our company faces on daily basis is the inability to effiecntly pull information across modules such as in a training or document report.Nicole J.Read the full review
95%
recommended this to a friend or a colleague
Joanne Foster

MasterControl Quality Management system

Used daily for 2+ years
Reviewed 2020-01-21
Review Source: Capterra

MasterControl has allowed us to replace book shelves of policy binders, file cabinets of employee training and competency forms. Staff can all access the same document at the same time instead of waiting for the binder to be free. Regulatory requirements are easy to track within the system.

Pros
This system is flexible enough for a any regulated industry. It includes a document management module, employee training module, Quality module that included Deviations, CAPA, Change Control, non-Conformance; Quality, risk management, etc.

Cons
The suite of modules has not been certified as HIPAA compliant, except for the Documents module. Full HIPAA compliance is on their timeline for 3rd quarter 2020.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Jeremy Ring

Powerful, but steep learning curve for users

Used daily for 2+ years
Reviewed 2020-03-17
Review Source: Capterra

Overall, it does what it is supposed to do. Once you get rolling, it's good. I wish documentation was better. I wish more control was given over individual document types. UI and bugs are annoying, but not show stoppers (though there is potential for the uninitiated). For the price, I would expect better UI/UX and fewer bugs, but it fills a niche, and the price reflects that accordingly.

Pros
The system is definitely a powerful system. There are a lot of great features just in documents and process modules. There are plenty of controls in place to control quality. Does everything you would expect of a quality management system.

Cons
Overpriced, IMHO. Has some bugs, and occasionally, they have caused quality issues. UI could definitely use some work - way too many additional clicks and navigations to get to get where you're going. New users have a difficult time adopting the system. There is a steep learning curve for both users and admins. Documentation leaves a lot to be desired in my experience. Would much prefer roles/rights be based on infocard type, not the vault they live in. Blanket rights on a vault cause unnecessary complexity in configurations. Not all users in a vault (e.g. geographical location, department, etc.), should have access to every document type in that vault, as recommended in MC best practices pptx...

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Brittany Byington

Initial Site to Multiple Sites

Used daily for 2+ years
Reviewed 2019-06-20
Review Source: Capterra

I've been a MasterControl System Administrator for two different types of companies now. Both companies started using MasterControl at one site and have/are spreading the usage of this software to their international locations. The process to deploy to other locations is very controlled and Administration has plenty of options in regards to how much data can be made available between the two. Overall, great solution to the answer many of the needs of a company in today's regulated industries.

Pros
MasterControl bridges many of the critical functions of a regulated industry. The ability to have documents/training/audit/event forms/projects and more interacting directly is a huge advantage. All of these processes are required anyway, why waste resources on individual manual systems or separated software systems? MasterControl brings all of the benefits of a non-manual process with additional bonuses due to the inter-connectivity.

Cons
The pricing is quite steep - especially in regards to licensing it's always a significant business decision to invest in more. The upgrade/enhancement process is actually designed well with the exception of retroactive updates. Many new/requested features are implemented in newer versions but upgrading is also a significant business decision.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Darci Pahssen

UX and Reporting Falls Short

Used daily for 1-2 years
Reviewed 2020-03-06
Review Source: Capterra

Pros
The best thing about MasterControl is the integration of the various modules. It is great to be able to have Documents, Training, a Process Form suite, Audit & Supplier Suite (and other modules) all in one centralized system. The Documents linking is great.

Cons
I feel that the system falls VERY short on ease of finding information and Reporting (getting data out) and overall GUI organization making the End-User Experience way more complicated than it needs to be.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Joy Denny

Paperless quest

Used daily for 2+ years
Reviewed 2019-10-23
Review Source: Capterra

Pros
This software has enabled us to transition away from paper-based serial processes to electronic, parallel processes. It has brought bushiness efficiencies and increased compliance.

Cons
There were so many benefits to our business when we brought in this software. But (understandably) there were growing pains to balance what it/is not configurable vs making changes to long held business processes.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Gen McDaniels

MasterControl Multisystem User

Used daily for 2+ years
Reviewed 2020-01-22
Review Source: Capterra

Pros
The customer service for any and all software issues simply cannot be beat. Employees are generally timely and knowledgeable in their responses. Although in the past, the fixes that the company has had to issues were sometimes just work-arounds, recently any representative I've worked with has been extremely thorough in resolving issues. System has undergone several huge improvements where I am much happier using the system as an administrator. System has decent logic to resolve issues for end users.

Cons
When the system gets upgraded, it always brings out a ton of unexpected issues. We know that we will have to dedicate a couple of days just to watching for problems. Casual end users have a hard time understanding the system often, and there isn't a ton of training content available from the company for basic users to help ease the transition.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Carina Woodruff

Leader in Document Control Systems

Used daily for 6-12 months
Reviewed 2020-02-03
Review Source: Capterra

The ability to keep all documents in one location with visibility being managed by rights in the system reduces the concerns in our previous paper-based system. Also the approval process being electronic reduces delays from those out of town who can now sign wherever they are.

Pros
The configuration abilities that allow you to make adjustments that apply most directly to your company.

Cons
The implementation of the software wasn't as clear and smooth as we needed.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Nicole Jasper

Does exactly whats advertised

Used daily for 2+ years
Reviewed 2019-05-14
Review Source: Capterra

Pros
It is a very useful tool in our day to day operations for creating, collaborating, routing, and storing documents as well conducting training.

Cons
While it is aesthetically pleasing, there are parts of it that are not as user friendly as it seems. One of the biggest chanllenges that our company faces on daily basis is the inability to effiecntly pull information across modules such as in a training or document report.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Sandra Pullar

MasterControl

Used daily for 2+ years
Reviewed 2020-01-17
Review Source: Capterra

Pros
I like the ease of the updated system for Collaboration.

Cons
It is hard to say as our system was set up incorrectly when I started here and it has been a journey to get on the right track. It isn't always intuitive, too many screens to navigate when setting up new items in the system. One stop shopping is best.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Matthew Myhre

Best Document Control Software out there

Used daily for 2+ years
Reviewed 2020-01-21
Review Source: Capterra

Keeping up with regulations on documentation is simplified with Master Control.

Pros
The software makes external auditing fast and streamlined. Master Control is the way to keep all your records, files, and your quality management documentation organized.

Cons
The nature of the software can be overwhelming to a new user.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Rachael Berberich

Easy to use and MasterCOntrol have an excellent support service

Used daily for 1-2 years
Reviewed 2018-10-10
Review Source: Capterra

Our overall experience with MasterControl has been excellent, from the start of the project through to now. When we looked for a new QMS, MasterControl stood out from the other vendors we contacted. We have now streamlined our Complaints and CAPA process and have one central database instead of the multiple systems/databases that we had. We are now looking to implement Documents and Training... so the MasterControl adventure continues!

Pros
As a System Administrator of MasterControl, I really like how easy the system is to use and how our quality documents can be maintained in one central system instead of the multiple systems we had previously been using. The service offered by MasterControl has been excellent and we have worked with some amazing people during the configuration of the system. We also rate the Customer Support team as they are quick to respond to your issue and offer solutions quickly.

Cons
Currently the J-Reporting as we aren't finding it as simple to use as we expected. It's a very powerful tool to use but we've need a lot of support from MasterControl to develop our company-specific reports.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Kristin Jones

A great company with an even better product.

Used daily for 2+ years
Reviewed 2019-02-04
Review Source: Capterra

Pros
There are so many different options you can choose to utilize to whatever best fits your company's needs. It's also great, because the different products can "communicate" with one another to pull information from one area to another. It saves our company so much time. Not to mention every time we have implemented a new product, it has been such a great experience. I know sometimes it can be stressful, but MC does such a great job at making the process as easy as possible. I truly can't say enough great things about the software of the company.

Cons
This isn't necessarily a software issue, we are hopefully upgrading to the cloud and we will have the new reporting system that we don't have now.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Yasmine Darwish Kennedy

Cusotmize Customize Customize!

Used daily for 2+ years
Reviewed 2019-02-04
Review Source: Capterra

MasterControl has enabled our business to automate processes and capture electronic training and document approvals saving time and money and empowering end users to take control over their documents and processes.

Pros
I have been using MasterControl since 2004 and love the customization options available to me and my end users. You can customize just about anything in the system and make it your own. As a system administrator, its my job to deliver a product to my end users that is easy to use and that meets all of their needs and MasterControl gives me that ability.

Cons
MasterControl works best in Internet Explorer and has hiccups in other browsers, which tends to cause some confusion with end users.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Alecia Oswald

MasterControl Fan

Used daily for 6-12 months
Reviewed 2019-04-02
Review Source: Capterra

Overall, implementing MasterControl has increased what we can do as a company. We've freed up time and resources to focus on business matters as opposed to the housekeeping tasks that take up so much of everyone's time. MasterControl is constantly working on improvements and that give our company great confidence that this will be a long lasting relationship.

Pros
MasterControl has brought many improvements to our company including transparency and efficiency, two things that are near impossible with a paper system. We continuously find benefits and ways improve our use of the system and look forward to implementing more modules.

Cons
As a reporting nerd, I would like some more freedom / options with reports. I understand that large, involved reports can slow down processes for everyone on the cloud, but it would still be nice to have some more freedom or even a way to do reporting outside of the system.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Brenna Guzman

MasterControl puts YOU in control

Used daily for 2+ years
Reviewed 2018-11-28
Review Source: Capterra

Having MasterControl has allowed us to ensure a centralized location for all quality information and data. When we used a paper based system previously, the information would be stored in various locations and was much more difficult to retrieve when necessary.

Pros
The document management system. Its very user friendly and configuration is a breeze!

Cons
Process module. Currently it's much more difficult to make changes to workflows for quality event management handled in that module, however if you can make your processes fit into the pre-configured workflows it works excellently.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Cody Kuntz

MasterControl Documents

Used daily for 2+ years
Reviewed 2019-10-06
Review Source: Capterra

I am responsible for all of the documentation for Quality Control for the company I work for. MasterControl works well for maintaining documentation, but the user interface could be greatly improved and simplified for new users.

Pros
It has a lot of functionality for creating, collaborating on, editing, and storing documents. The system works well for these purposes.

Cons
The user interface is often not intuitive. Button icons are sometimes used reused for very different purposes which causes confusion for new users.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Tamara Sarafijanovic

Diligent and Reliable system

Used daily for 2+ years
Reviewed 2018-12-20
Review Source: GetApp

Pros
I really like that it is so easy to use and that it is reliable. Getting audited a lot, it is important to have a system that is robust and takes care of all your documents. The support is a big component about why it is reliable. They are always available to troubleshoot in times of need

Cons
A lot of patches, but like any software that is normal. They do a great job in getting bugs fixed quickly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

View from System Administrator

Used daily for 2+ years
Reviewed 2018-12-20
Review Source: GetApp

Pros
The Documents and Training Module alone, have had such an immense impact in the reduction of the amount of paperwork and time spent on updating the documents and getting the training out is so worth the purchase of the system.

Cons
With growth there is always things that can and are improved on, I just wish it was more intuitive or upgrade training came with the actual upgrades and enhancements.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Robin Joyner

Always improving!

Used daily for 2+ years
Reviewed 2018-11-28
Review Source: Capterra

As a beta partner for the new eBR module we will be going live 2019 Q1. Love the new builder and the support and collaborative feedback between customer/users and MasterControl!

Pros
MasterControl stays on the cutting edge of compliance so you don't have to! From new features to new modules always looking forward to the next thing coming!

Cons
Jreports has been a struggle. Implemented new FBS forms with no out of the box reports.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Donna John

MasterControl: Brings Excellence to Quality Management

Used daily for 2+ years
Reviewed 2018-12-20
Review Source: Capterra

Hands down the absolute best application support you will find!

Pros
Love the one stop shopping for pharmaceutical compliance. Love the document control module, the process module. We have the majority of all QMS within MasterControl. Their support team is the best in the business!

Cons
the new J-reports tools is not as intuitive as we would like, especially for the average user

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

Great App

Used daily for 2+ years
Reviewed 2018-12-03
Review Source: GetApp

Pros
Makes everything easier and streamlines the process. Very easy to use. Allowed for us to but new processes in place and remove the paper processes. Support.

Cons
The LDAP Import tool, Java, and the reporting tool. I do not really have any other cons. This is a good application.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Indla Anil Kumar Reddy

Excellent

Used daily for 2+ years
Reviewed 2020-01-20
Review Source: Capterra

Pros
Ease of use, All QMS elements in one application, Best integration between different QMS Modules. Build your own E forms-Go paper less

Cons
Customer Support need to be improved, some time they (some people-not all) doesn't know much of application as I know.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Kanya KT

MasterControl _ A one stop solution for Document and Training Compliance

Used daily for 1-2 years
Reviewed 2020-01-20
Review Source: Capterra

Pros
We like document and training modules. This software has reduced loads of paper and reduced the efforts of managing wet paper signatures. The tool is easy to handle with respect to Document Workflows, assigning trainings, , managing users etc.

Cons
A complete training compliance report is missing. We need to look 2 - 3 canned reports to get consolidated report.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Anil Kumar Reddy Indla

Total Quality Management System

Used daily for 1-2 years
Reviewed 2019-02-23
Review Source: Capterra

Pros
A total quality management system with all modules (Docs, Training, Change control, deviation, CAPA, Event, Market Complaint) integrated with each other. Best thing is E-forms-you can build any form that you use manually as electronic form with tracking. Best Validation support with TOQ and TPQ.

Cons
Bugs fix, Some times no workaround, just to toss around.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 8/10

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Lee Ann Borden

MasterControl Document Module Top Notch

Used daily for 1-2 years
Reviewed 2018-10-19
Review Source: Capterra

Customer Service is the best of any company I've worked with. The system is easy to use and can be tailored to fit the needs of your company.

Pros
Ability to create to fit the needs of our organization and document types.

Cons
Just a big learning curve when you are going from paper to electronic. Wish I could have been able to practice in the system before going to training. Lingo was an adjustment.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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