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MasterControl Quality Excellence
5
296
4
199
3
35
2
2
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based quality management system for life sciences.
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MasterControl Quality Excellence - 2026 Pricing, Features, Reviews & Alternatives


All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
MasterControl Quality Excellence overview

Based on 532 verified user reviews
What is MasterControl Quality Excellence?
MasterControl Quality Excellence is a document management tool offering key features such as document storage, electronic signature, access controls/permissions, document management, version control, and corrective and preventive actions (CAPA), among others.
Who uses MasterControl Quality Excellence?
By industry, MasterControl Quality Excellence reviewers are most commonly professionals in pharmaceuticals (33%). The most frequent use case cited by reviewers is quality management (72%).
Starting price
per year
Pros & Cons
Compliance and Validation
Integrations
Training and Document Management
User Interface
Bugs and Issues
Form Customization
MasterControl Quality Excellence’s user interface
MasterControl Quality Excellence review summaries overview
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.2
Features
4.2
Ease of use
4.1
Customer support
4.5
Reviews sentiment
What do users say about MasterControl Quality Excellence?
Users report MasterControl Quality Excellence offers robust document management, integrated training, and quality modules that streamline compliance and workflow. They appreciate having all records in one platform, customizable workflows, and strong customer support, which helps resolve issues quickly and keeps processes efficient. They find the system reliable for tracking documents, training, and quality events across departments. Some say the interconnected modules improve visibility and automation.
They indicate the interface can be unintuitive for new users, requiring extra training and support. They note reporting tools are cumbersome and integrations with other systems can be challenging. Some feel usability and flexibility could be improved.
Select to learn more
Who uses MasterControl Quality Excellence?
Based on 532 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
MasterControl Quality Excellence's key features
GetApp's analysis of 118 verified user reviews collected between January 2022 and June 2024 identifies MasterControl Quality Excellence's most critical features and summarizes user sentiment about those features.
Reviewers appreciate MasterControl Quality Excellence's document storage capabilities, highlighting its compliance with 21 CFR Part 11 and ISO 13485. They find it easy to retrieve any document version, which is important for audits and regulatory requirements. Users report that the system simplifies organization with custom fields and taxonomy folders, making documents easily accessible. They also value the secure cloud storage and the ability to manage the entire document lifecycle, ensuring traceability and compliance. Of the 56 MasterControl Quality Excellence users who gave detailed accounts of their use of Document Storage, 100% rated this feature as important or highly important.
Reviewers indicate that MasterControl Quality Excellence's electronic signature feature ensures compliance with 21 CFR Part 11 and EU Annexes. They find it user-friendly and appreciate the audit trail it provides, which enhances traceability and accountability. Users report that it speeds up the approval process and reduces administrative work. They also value the ability to sign documents remotely, which supports efficient workflows and regulatory compliance. Of the 41 MasterControl Quality Excellence users who gave detailed accounts of their use of Electronic Signature, 98% rated this feature as important or highly important.
Users report that MasterControl Quality Excellence's archiving and retention capabilities help maintain compliance with ISO 13485 and FDA regulations. They appreciate the customizable archiving options and the ease of retrieving historical documents. Reviewers indicate that the system allows for setting future expiration dates and defining document lifecycles, which supports regulatory compliance and efficient document management. They also value the ability to keep archived documents accessible yet hidden when necessary. Of the 27 MasterControl Quality Excellence users who gave detailed accounts of their use of Archiving & Retention, 96% rated this feature as important or highly important.
Reviewers highlight MasterControl Quality Excellence's version control capabilities, noting its flexibility in tracking and recalling document versions and revisions. They appreciate the controlled release process, which ensures only the most up-to-date documents are used. Users report that this capability is critical for regulated environments, as it maintains compliance and prevents the use of outdated documents. They also value the automatic versioning and detailed audit trails. Of the 24 MasterControl Quality Excellence users who gave detailed accounts of their use of Version Control, 96% rated this feature as important or highly important.
Users report that MasterControl Quality Excellence's document management capabilities are essential for maintaining compliance and streamlining workflows. They appreciate the automated workflows, vaults, and lifecycles, which make document management more efficient. Reviewers indicate that the system supports collaboration across departments and ensures that current document versions are easily accessible. They also value the ability to customize access permissions and the integration with training modules. Of the 67 MasterControl Quality Excellence users who gave detailed accounts of their use of Document Management, 96% rated this feature as important or highly important.
Johana A.
Jr MasterControl Sys Admin
Patricia C.
Associate Quality Manager
Samuel S.
QA Compliance Specialist
Jessica W.
Document Admin
Reviewers find MasterControl Quality Excellence's access controls and permissions capabilities valuable for regulatory compliance. They appreciate the ability to customize access based on roles and job functions, ensuring that only authorized users can access specific documents. Users report that the system is easy to configure and maintain, though some note the complexity of managing numerous roles and permissions. They also highlight the importance of data security and the ability to control document access effectively. Of the 54 MasterControl Quality Excellence users who gave detailed accounts of their use of Access Controls/Permissions, 94% rated this feature as important or highly important.
All MasterControl Quality Excellence features
Features rating:
MasterControl Quality Excellence alternatives
MasterControl Quality Excellence pricing
Pricing plans
Pricing details:
User opinions about MasterControl Quality Excellence price and value
Value for money rating:
To see what individual users think of MasterControl Quality Excellence's price and value, check out the review snippets below.
Megin A.
Qa specialist
Natasha L.
Sr QA Specialist
MasterControl Quality Excellence integrations (3)
Integrations rated by users
We looked at 532 user reviews to identify which products are mentioned as MasterControl Quality Excellence integrations and how users feel about them.
Integration rating: 3.9 (17)
Integration rating: 4.4 (11)
Integration rating: 3.0 (5)
“Zurverfügungstellung Reports aus den vorhandenen Daten anhand der M365 Technologie sowie einfache Anpassbarkeit bzw Erweiterung”
“Lakehouse pointing to DB”

Christoph D.
Head of Project Management Office
Integration rating: 3.7 (4)
“Hana is more for data analytics versus business process management”
Lance C.
Solution Architect
Integration rating: 4.3 (3)
Integration rating: 3.7 (3)
“no delta transmission, lack on proper failure handling”

Daniel L.
Senior Project Portfolio Manager
MasterControl Quality Excellence customer support
What do users say about MasterControl Quality Excellence customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of MasterControl Quality Excellence customer support.
Widely noted by reviewers, MasterControl Quality Excellence offers responsive and effective customer support for resolving issues quickly.
A large number of users highlight the ease of reaching support, with live representatives available and no lengthy hold times.
Frequently reported by users, the support team provides proactive guidance during implementation and ongoing system upgrades.
Broad user base appreciates knowledgeable staff who offer clear solutions and valuable technical information for all modules.
Support options
Training options
To see what individual users say about MasterControl Quality Excellence's customer support, check out the review snippets below.
“The support team has been incredible in both my transition, as well as our transition from 2018.3-2023.3.”
Meredith J.
Assistant Director of PI & Regulatory Compliance
“I have been working with MasterControl since 2/2011, v9.3. I cannot say enough about the support I have received over the years - you have an excellent team and I am grateful to them for all of their help. ”
Brenda J.
IT Analyst
“We found a lot of bugs and their customer service was lacking for the overall cost.”
Christina C.
QA
MasterControl Quality Excellence FAQs
MasterControl Quality Excellence has the following typical customers:
Small Business, Large Enterprises, Mid-size Business
These products have better value for money
Q. What is MasterControl Quality Excellence used for?
MasterControl is a quality management software (QMS) solution widely used in the life sciences industry, supporting compliance and efficiency for companies of all sizes. The platform provides integrated tools for managing audits, training, documents, and quality events, enhanced by data analytics and artificial intelligence (AI) capabilities. It is designed to help organizations streamline decision-making, accelerate product development, and maintain regulatory compliance. Key features of MasterControl include role-based document control with built-in audit trails, ensuring proper versioning and access permissions. As documents are updated, previous versions are automatically archived while only the latest versions remain accessible, helping ensure employees use the correct procedures and work instructions. The QMS automates training management by assigning tasks to relevant employees for updated documents, with options for recurring training and completion reminders. A training matrix provides a clear overview of employee progress, and training records can be readily accessed during inspections to demonstrate compliance. The system also allows organizations to configure quality event processes to match their specific workflows. Users can adapt best-practice templates or design custom workflows within a user-friendly interface. MasterControl’s patented Validation on Demand (VoD) functionality simplifies software validation, enabling companies to complete validations in minutes while ensuring compliance during updates. Additionally, its QMS includes robust analytics tools with features like MasterControl Insights, which provides dashboards and reporting capabilities to help organizations visualize and explore their data. AI components integrated into the platform further enhance quality improvements.
Q. Does MasterControl Quality Excellence support mobile devices?
MasterControl Quality Excellence supports the following devices:
Android, iPhone, iPad
Q. What level of support does MasterControl Quality Excellence offer?
MasterControl Quality Excellence offers the following support options:
Knowledge Base, Email/Help Desk, Phone Support, FAQs/Forum, Chat













