MasterControl Reviews

MasterControl

Enterprise Quality Management

4.72/5 (47 reviews)

Kim Hatfield

Solves many issues, but has a big learning curve

Used daily for 1-2 years
Reviewed 2018-01-25
Review Source: Capterra

Many issues that happened in our paper system were solved like keeping track of revisions and having a centralized place for comments and collaboration. The automation also helps a lot with compliance and the v11.6 reporting features are great. The training module finally forced us to define which department should be trained on which documents and really improved our training system. As someone who went to a MasterControl Summit, the people who work there are really down to earth and personable.

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MasterControl

Enterprise Quality Management

Rachael Berberich

Easy to use and MasterCOntrol have an excellent support service

Used daily for 1-2 years
Reviewed 2018-10-10
Review Source: Capterra

Our overall experience with MasterControl has been excellent, from the start of the project through to now. When we looked for a new QMS, MasterControl stood out from the other vendors we contacted. We have now streamlined our Complaints and CAPA process and have one central database instead of the multiple systems/databases that we had. We are now looking to implement Documents and Training... so the MasterControl adventure continues!As a System Administrator of MasterControl, I really like how easy the system is to use and how our quality documents can be maintained in one central system instead of the multiple systems we had previously been using. The service offered by MasterControl has been excellent and we have worked with some amazing people during the configuration of the system. We also rate the Customer Support team as they are quick to respond to your issue and offer solutions quickly.

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MasterControl

Enterprise Quality Management

Maria Luisa Mojica

We being using MC for more than 10 years and it is great on Document Control.

Used daily for 2+ years
Reviewed 2018-03-16
Review Source: Capterra

Easy on the Process of Document change and controlPeople can see and perform what your Sysadmin allow them to. You can audit and report about anything within the system is you are consistent with your naming convention. The Tech Support service is great they are always available and willing to help you.

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MasterControl

Enterprise Quality Management

Thomas Golden

Amazingly Robust, Compliant and Easy to Use

Used daily for 2+ years
Reviewed 2017-08-30
Review Source: Capterra

I've been the Administrator of this software at our company for over 10 years. We currently utilize the Documents, Process and Training modules along with a few HTML based eForms such as Change Control, Manufacturing logs, etc. The collaborative tool for reviewing and redlining documents has provided the necessary exposure and transparency to our organization on document reviews. In addition, we've kick it up in our training module by purchasing and utilizing UL Eduneerings Compliance modules which is SCORM compliant. Works great and eliminates the use of going outside of MasterControl to complete compliance training. Over the years, MasterControl has made significant improvements to provide more automated functions that reduce human error. We've taken advantage of those tools. The proof really is in front of regulatory agencies such as FDA, Notified Body, TGA, etc where every time I was audited for he functions I managed (Document Control, Training, Change Management, Records Control and HR), I was able to demonstrate controls and compliance over the entire Document, Training and Change Management systems. We've received high remarks from these agencies on system.

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MasterControl

Enterprise Quality Management

Lillian Erickson

The 'Adobe' of eQMS: Extremely powerful functionality with a learning curve well worth the effort.

Used daily for 2+ years
Reviewed 2017-08-30
Review Source: Capterra

Increased productivity, compliance, visibility, and capability.1) One-stop shopping for Document Control, Training, CAPA, Complaints, Change Control, Supplier Management, Bill of Materials, etc. All processes are electronically linked, adding both ease and traceability to my interrelated QMS processes (I can launch a CAPA from my Complaint form!) (I can launch an Engineering Change Order from my CAPA form!) 2) Configuration can be as simple or as complex as you make it. The more complex configurations are more work up front, but bullet-proof the processes for the end-user so the processes pretty much drive themselves. 3) Makes audits so much easier to facilitate and eliminates the low-hanging fruit that is so easy for auditors to find; no missed signatures, no GDP issues, no data integrity concerns, etc. 4) Technical Support has my questions answered almost immediately whether I call directly or issue a web-ticket. More complex questions are escalated directly to the engineers who are also incredibly responsive. 5) My product feedback is solicited and responded to. MasterControl isn't an unreachable entity; they care what the end user has to say and are constantly soliciting feedback. 6) Form Builder! The eForm Builder and Process module are addictive. I can build an HTML for for any time-wasting paper-based process that I have. They go through the electronic workflow and can link to any other MasterControl module, form, etc.

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MasterControl

Enterprise Quality Management

Anil Kumar Reddy Indla

Most efficient and effective computer system that i have ever seen!

Used daily for 1-2 years
Reviewed 2018-09-28
Review Source: Capterra

ExcellentEase of use, The most colorful application I have seen compared to the most of Bio-Pharmaceutical Applications, One stop shop for all quality systems integrated with each other. The Documents, Training and Process (Deviation, Change Control, CAPA, OOS) integration, I can make any electronic form as quick as creating word Template with full track and traceability.

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MasterControl

Enterprise Quality Management

Joanne Foster

Flexibility for all specialties with great modules for your regulatory needs.

Used daily for 2+ years
Reviewed 2017-09-06
Review Source: Capterra

Removed all SOP binders in our department. Staff training records also eliminated and are all in soft copy and easy to find. MasterControl makes documentation management easy. Regulatory agencies that review our sites are impressed with the system and ease in finding what they have requested. Department supervisors were able to eliminate many lists reminding staff of document review dates, required reading and new information. Staff meeting minutes no longer left in a break room for staff to read and initial. MasterControl sends it out to appropriate staff and requests an electronic signature. The internal report writer is easy to use and presents real time data in seconds.This application is installed at a university hospital with many diverse regulatory needs. From CLIA and CAP in Pathology and Clinical Laboratories to AABB and FACT in Bone Marrow Transplant programs. Documents, Training and Process modules are flexible enough to meet the diverse needs of each specialized department while allowing the departments to tailor the system to meet their workflow needs. All documents are available to the staff that need them in the most recent version wherever they need them. We utilized PC's, laptops, iPads and hyperlinks within departments Intranet sites. Completing all template fields allows for great automation and the elimination of lists of due dates, signature lists and manual training tracking.

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MasterControl

Enterprise Quality Management

Anonymous

Well-rounded, integrated, easy to use

Used daily for 1-2 years
Reviewed 2018-04-20
Review Source: Capterra

The integration between documents, processes, training etc is seamless. We came form paper-based manual systems and bringing our document system to MasterControl was pretty dang easy and I did it with a very small group. Remarkable customer service/tech support.

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MasterControl

Enterprise Quality Management

Anonymous

Almost 20 years of success partnering with MasterControl

Used daily for 2+ years
Reviewed 2018-10-16
Review Source: Capterra

The MasterControl team ensures your success by providing project management resources to keep you on target with implementation. Their support always energizes you with solutions!The ease of use, and the wonderful technical support.

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MasterControl

Enterprise Quality Management

Tamara S

QMS Review

Used daily for 2+ years
Reviewed 2018-10-16
Review Source: Capterra

I think this system is extremely easy to use. Everything is self-explanatory in your modules and it is easy to stay organized and on top of your timelines.

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MasterControl

Enterprise Quality Management

John Kennedy Manlapaz

MasterControl Quality Management System (QMS) is one Great Tool!

Used daily for 1-2 years
Reviewed 2018-08-31
Review Source: Software Advice

This is one great tool!One of the most awesome things about this tool is that it works with the ease of a typical document software but it gives you a lot more. Being able to set up a time when to review a certain document is just one good feature it has.

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MasterControl

Enterprise Quality Management

Matthew Myhre

Best QMS software I have seen

Used daily for 2+ years
Reviewed 2018-10-16
Review Source: Capterra

Makes doing an Audit clear and all in one location.Ability to keep everything in one place and have long term usability options.

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MasterControl

Enterprise Quality Management

Crystal Dodson

Possibilities are Endless!

Used daily for 2+ years
Reviewed 2017-09-05
Review Source: Capterra

There are so many opportunities to use this software to help manage aspects of your business or quality system that would be impossible in a paper based or manual process. While the modules are defined and designed around a specific function, you have the flexibility to create custom configurations and shape the product to fit your needs. The customer support from the entire MasterControl group is amazing!The level of service is very high from everyone you interface with, the sales team, the install team, the front-line support team, etc. We also use the TAM support service in addition to front-line support and we have greatly benefited from building a relationship with our TAM and troubleshooting system issues. Overall, this investment will help support rapid growth in your business and help facilitate the creation and management of a truly robust quality organization.

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MasterControl

Enterprise Quality Management

Lee Ann Borden

MasterControl Document Module Top Notch

Used daily for 1-2 years
Reviewed 2018-10-19
Review Source: Capterra

Customer Service is the best of any company I've worked with. The system is easy to use and can be tailored to fit the needs of your company. Ability to create to fit the needs of our organization and document types.

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MasterControl

Enterprise Quality Management

Jill Early

MasterControl software meets the regulatory requirement for automated systems.

Used daily for 2+ years
Reviewed 2017-09-11
Review Source: Capterra

All modules revolve around the infocard which is used to establish documents, training, audits, suppliers etc. Once you understand how to configure the infocard for one module, it is very easy to configure add additional modules to support the quality system. We started with the documents module and have expanded to include training, complaint, audit, supplier, non-conformance and a few customer forms. We have done most of our own configuration with minimal assistance. We also like the info card set up because it makes it so easy to file all product related documents in one location. We recently set up an infocard for each specific item and we have been to link specific suppliers, inspection reports and other item qualification activities directly to the info card. This allows for easy access in the event of an audit from an outside agency.

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MasterControl

Enterprise Quality Management

Matthew Kiel

Our company is safer, stronger, and better because of implementing MasterControl

Used daily for 2+ years
Reviewed 2017-08-30
Review Source: Capterra

This software is extremely powerful and has many applications all throughout a corporation. It has many opportunities for expansion through additional modules. The Sales and Customer Service staff is amazing in every way, especially by being patient and courteous, but also extremely knowledgeable! Our company brought in MC to fill a need in electronic document management control. But we did not realize how much we needed it for our processes and procedures specifically! It is so adaptive and configurable that it meets our needs in almost ever way.

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MasterControl

Enterprise Quality Management

Sharon Lyons

Excellent Stable Platform that is user friendly and easy to use

Used daily for 1-2 years
Reviewed 2018-08-30
Review Source: Capterra

Excellent, very helpful, informative, knowledgeable, and supportive.Excellent Stable Platform that is user friendly and easy to use. The Support and MasterControl team are excellent, very helpful, knowledgeable, and accommodating.

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MasterControl

Enterprise Quality Management

Meghan Colvin

Excellent document control

Used daily for 1-2 years
Reviewed 2018-02-14
Review Source: Capterra

It's very easy to track who has read document. Has a sign off function. Easy to upload documents into program.

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MasterControl

Enterprise Quality Management

Anonymous

My experience overall is positive. Yes, there is room for improvement but this company aims for it.

Used daily for 2+ years
Reviewed 2017-10-12
Review Source: Capterra

Everything an end user could ever want or need from a QMS comes together in such a way that our end users believe in magic. Its really up to the company (and sometimes department) to decide what level to use the software on. Its easy to get creative with this product and really optimize a already great web based software. Everything is right there, right at your fingertips - all the time!

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MasterControl

Enterprise Quality Management

Linda Valdes

Our department (laboratory) has been with MasterControl since 2013 and basically everyone in the lab

Used daily for 2+ years
Reviewed 2017-08-28
Review Source: Capterra

Our department (laboratory) has been with MasterControl since 2013 and basically everyone in the lab is very comfortable with the product. It has reached a point that while during our recent upgrade one our modules was not functioning 100%, forcing our end users to go back to paper for part of the process. This caused alot of discord to say the least and it only lasted a few weeks. Also, now Mastercontrol is always on the top of our list as part of the solution to the majority of our issues. Word is getting out and alot of other departments in the hospital are asking us about the product. They especially love the fact that document control and training are tied together. This is always a struggle in healthcare (documenting training/competency and assuring that SOPs/policies are being read and understood).

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MasterControl

Enterprise Quality Management

Roger Crist

MasterControl - the foundation of our Integrated Management System (IMS)

Reviewed 2016-02-18
Review Source: Capterra

We use MasterControl for Document Control, Training, and Corrective Action. Implementation of these core processes will help you comply with international Management System standards. When you choose MasterControl as a partner, they will help you by: 1) Developing a Project Plan customized to your needs. A MasterControl project manager helps you define the activities and milestones that will support your "customer success" goals. Customer success will be measured after implementation. 2) Ensuring you are trained. System Administrators get training on the Modules purchased to help ensure success. Companies frequently send both a technical IT person supporting the project and a non-Technical Module Admin to this training at their headquarters. During SysAdmin Training, customers learn about the MasterControl software and how to be ready for their on-site configuration. 3) Setting up your system. MasterControl Professional Services consultant/s will come on-site to help the SysAdmin configure the system and import current documents. MasterControl Professional Services consultants will normally also perform initial User Training while on-site. 4) Providing Tech Support. There will surely be minor issues that come up that need a techie to review and fix. MasterControl has trained, experienced, and friendly Tech Support personnel. I feel MasterControl's strong support network is really a competitive advantage. I've worked with similar companies that do not provide the support you need and aren't as responsive or professional. Best of all, they track and follow-up on your issues. 5) Making system improvements. MasterControl listens to customers - this shows up in many ways. MasterControl provides customers with a user-friendly interface to propose enhancements and to network with other customers. I've personally had enhancement requests implemented into the system. MasterControl has consistently added new features, capabilities, and expanded functionality to new areas based on customer feedback. Overall, I have been completely satisfied with choosing to partner with MasterControl. Again, it doesn't mean that I always get perfect products and services, or always get my enhancements addressed immediately or in the way I would prefer. It does mean that MasterControl has helped our company with successful implementation of our Management System foundation that we continue to build on.

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MasterControl

Enterprise Quality Management

Ryan Blake

We have compared MC to other document controls tools and MC have always been our choice.

Used daily for 2+ years
Reviewed 2017-08-29
Review Source: Capterra

We have been a Master Control customer since 2007. The system has streamlined our document control process. The ability of the system to connect all the different modules makes it easier for us as a Medical Device regulated to comply to regulations. Our users complement how user friendly the system is and how customizable it is in terms of searching for document based on metadata or by drag and drop. The use of the form builder tool allowed us to moved several paper based process to electronic. The forms are easy to build and lets you customize it as needed. Their tech support staff is friendly and very knowledgeable and if they don't know the answer to something they get back to you in a timely manner.

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MasterControl

Enterprise Quality Management

Anonymous

Great Document Control System for Developed Companies

Used other for 2+ years
Reviewed 2018-06-04
Review Source: Capterra

I like that this software can be custom tailored to fit your organization. There are also options to add other modules that all link to each other so it is easy to add on features if needed. Keeps track of all users training records

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MasterControl

Enterprise Quality Management

Gen McDaniels

Support services are excellent, but I feel I need to use them FAR too much

Used daily for 2+ years
Reviewed 2017-09-07
Review Source: Capterra

Clean look, excellent customer service from the tech services groups, but their hands are tied far too much.

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MasterControl

Enterprise Quality Management

Patrick Farley

MasterControl Excels as an eQMS

Used daily for 2+ years
Reviewed 2017-01-31
Review Source: Capterra

ITxM purchased the MasterControl eQMS suite in 2004 and has been using the platform for Document Control, Training and Nonconformance Management. The software is very user friendly, and the Customer Support from Sales through Technical Account Management is exemplary. Upgrading the software has become easier and easier over the years, and we have never had any questions about the installation or validation of the system from any of our regulatory inspections; and we have lots of inspections, assessments and accreditations. The annual User Summit allows customers from all industries to come together and discuss best practices and share experiences. I would recommend MasterControl for any size company, both regulated and non-regulated. And if you don't have the internal resources to install the software, MasterControl can assist by hosting the software for you. Easy to use and great customer support

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MasterControl

Enterprise Quality Management