mHelpDesk Comparison

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Overview

Job Tracking & Invoicing Functionality Through Your Mobile Device .Instant Access to Your Customer Info from any Device....

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

491

178

55

24

43

  • Value for money
  • Ease of use
  • Features
  • Customer support
88%
would recommend this app

Pros

The customer service is top notch. Everyone is very kind and respectful and more importantly are very good at providing feedback.
Easy to use, convenient and manageable. It helps a lot in scheduling, worth of investing to a good partner in your business.
Although we don't use a lot of what mHelp is capable of, we find the software very easy to use while writing estimates out in the field. This is a great program, with great people behind it.

Cons

Our small business has suffered greatly in efficiency and the capacity to make money due to this system. I would say we have lost at least 15-20% in sales in 2018 and that's being conservative.
Over the past year many changes have been made to this program that, for our business, have made the program worse. The added features which make it harder to operate also make it more sluggish.
The weaknesses we struggled through for the first 2 years really left it on the back burner as far as fully implementing and incorporating it further into our customer contact operations.
  • Vendor responds to reviews
  • Last review16 days ago

Key features

  • Total features67
  • API
  • Accounting Integration
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Alerts / Escalation
  • Audit Trail
  • Auditing
  • Auto-Responders
  • Automatic Backup
  • Automatic Notifications
  • Bank Reconciliation
  • Billing & Invoicing
  • Business Analysis
  • Calendar Management
  • Calendar Sync with Google
  • Charting
  • Claims Management
  • Client Portal
  • Contact Database
  • Contact History
  • Content Filter
  • Credit Card Integration
  • Credit Card Processing
  • Custom Fields
  • Custom Forms
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Data Extraction
  • Data Import
  • Data Import/Export
  • Data Visualization
  • Digital Signature
  • Drag & Drop Interface
  • Drip Marketing
  • Electronic Payments
  • Electronic Signature Capture
  • Email Invitations & Reminders
  • Employee Database
  • Employee Management
  • Employee Portal
  • Estimating
  • Event Calendar
  • GPS
  • Geographic Maps
  • History Tracking
  • Invoice Management
  • Job Costing
  • Job Management
  • Job Tracking
  • Mobile Alerts
  • Mobile Signature Capture
  • Mobile Workforce Control
  • Multi-Location
  • Partial Payments
  • Project Notes
  • QuickBooks Integration
  • Real Time Data
  • Real Time Reporting
  • Receiving
  • Reminders
  • SSL Security
  • Work Order Management

Integrations

  • Total integrations16
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

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