mHelpDesk Reviews

MHelpDesk has made invoicing easier than what my company used in the past. It also allows all client information to be in one place.

This is the worst CRM. They have false advertising on their website claiming to be the "fastest, easiest, most powerful field service software." This could not be farther from the truth. Not only is this the SLOWEST software I have ever come into contact with, they also have the worst customer support. No one who works there knows in the ins and outs of the program and they never can give consistent...

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Leslie, thank you for taking the time to leave this review. We're very sorry to hear of the challenges you had using mHelpDesk, and we'll be taking this feedback directly to our product and customer support team so we can work on doing better in the future. This isn't the experience we want our customers to have with our product. Thank you again for taking the time to let us know.

Other workflow management programs enforce a pre-defined workflow. The 3 areas of our business each have a different workflow. mHelpDesk lets us handle all 3 the way we choose, with all customers in one database! You can build and name your own reports, rather than having to choose from a long list of those provided and guess which ones you need. Job Types and Statuses are customizable. Custom filters and screen layouts can be saved. Uncluttered, attractive user-interface and friendly ease of use. Teams are distinguished from users (logins); this feature lets us assign jobs in a general way and gives yet another way to view them. We can export Jobs data to spreadsheets for use in other applications (like Google Maps).

It's currently unable to import Jobs history. Reports do not provide totals. Can't mark part of a Job complete.

When we started using mHelpdesk about 4 years ago, it was everything we could possibly want. It's only gone downhill since then.

mHelpdesk forces universal changes on a user without requiring their permission. The longer we've been with the service the more difficult it has become to use. They've taken useful tools away in favor of new "features". We've lost the ability to sort different categories and there's no way to switch it back. Customer service is a nightmare. Fixes for major issues can sometimes take upwards of six months.

Elizabeth - thank you for sharing your concerns. We are sorry to hear that mHelpDesk did not meet your expectations. Please let us know if there is anything we can do to help.

This software is easy to use and to navigate through. I love the ease of looking up all our jobs and customers information. The staff at mHelpDesk are so patient and personable and so helpful, they put customer service at the top of the priority list and that is very important to us. This summer will be two years since we signed on with mHelpDesk and we have no complaints, only compliments!

I can't say I can really think of anything.

Thanks Michele! We're happy to hear that the switch to mHelpDesk has been an easy and productive one. Thank you for being a customer!

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The mHelpDesk Customer Support Team is terrific. I have had to reach out a few times in the past 3+ years I've been using the platform, to learn how to make the system work better (on my end) for my company. EVERY SINGLE CALL was answered in a friendly and knowledgeable manner.

I needed some coaching on how to relocate line items. With a helpful pointer, I was able to do it easily.

This software has many pros... * easily integrates *easy to pull from your database *rarely ever down *totally customizable to fit your needs wether it is a mechanic or Computer company such as myself. *customer service is out of this world, the company listens to its customers for improvments all the way and they are extremely receptive to all suggestions. *every feature is great and molds to your business how you would like *Also because it is browser based my employees in the field can complete work order right at the jobsite instead of filling out papers and putting them in the database later..saves a ton of paperwork money as I like to call it .

*you pay per user so for a small business its a lot to have just 4 poeple using it.....

Good system but need to work with out accounting package. Xero. The mobile app is very good, can we do gps check where techs are?

There are few things the system needs to do. 1. System needs to be fast, is has been slow and down lately 2. Our address map on the system not working for nz 3. The texting option to opt out should be if they reply no text update rather then the option 4 should auto search from data base the end users details and it should not be tied with billing Customer. 5

Simple, intuitive, spot on on funcionality, customizable

I honestly can't point anything out - it's just amazing... something some little things becoming a bit annoying but before you can react to Customer support or ask on a forum - there ya go - new update and problem solved

We started off trying to master the Job, including invoicing but we are now branching off to use the scheduling board and many other aspects of the software. We find it to be user friendly. One of our very favorite features is the customizing capabilities. We are still learning but we are super happy over all with the software.

Truthfully we are happy with most everything. There are a couple of things we cannot do but we have worked around these issues.

Thank you so much for this feedback Michele--we're so happy to have the opportunity to support Hammons. We're glad the customization features have been helpful to your business!

The mapping tool is definitely my favorite part of this whole program. I can look at scheduled jobs and find unscheduled jobs nearby, which makes scheduling and keeping our guys within a certain distance very easy.

The estimate section of this program is my least favorite. It could be because I'm used to working with Quickbooks and I can send more than one estimate and I can see the body of the email before sending and edit it accordingly. With this program, I have to create a whole new job to send a new estimate, which is time consuming. So I don't always use the estimate feature, especially if I have more than one estimate option.

Thank you so much for this feedback Angelique! I'll share the recommendations on our estimate feature with the product team. We appreciate your business!

Mobile friendly and ease of use. Customer service is great too! Another Pro is that as we type in the address, it is linked with Google and it will give you the full address with correct spelling, with city and zip. It cuts our time down in entering addresses; along with ensuring the address is correct for our technicians. No more misspelled addresses!

Some times the click down feature gets stuck when operating from my iPhone and it won't allow me to select things. So I have to click save and do it again and then it works. I think it is a bug with the new iPhone; hoping they will fix it soon.

Thank you so much for your review, Karen! We're so glad that the mobile app has been helpful for your business.

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Hey Stuart- First off I want to say that we genuinely appreciate your feedback. The only way we're going to get better is to hear your problems, internalize the issues, and get to work on making things better. We absolutely care about the product. Without an awesome product we would not be in business. We are investing millions of dollars into product, UI, UX, and development to make Mhelpdesk...

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The customer service is top notch. Everyone is very kind and respectful and more importantly are very good at providing feedback. The app is great. We had a few issues with the information transferring into quick books the way we prefer but overall is doing everything we needed it to.

I really wish the phone numbers were able to move to google calendar. That is the biggest pitfall of this software. Also the customer information doesn't translate super well with quickbooks.

Thank you for taking the time to share this feedback Kevin! We really appreciate it, and are happy to get able to support R&S.

There would be many pros if everything in this app actually worked. It looks good, but clearly it's just packaging. It's glitchy and you won't find out until after spending hours and hours of labor getting it set up

Client info is frequently deleted so I have to contact clients to get info they've already provided , tax areas changed and deleted so my invoices and estimates will suddenly be wrong and I have to contact clients to let them know their bill/ estimate is incorrect. Text notification of new jobs are blank so they are pointless. Employees cannot connect- with or without internet. "Offline" mode does not work as we can't see any stored info (it doesn't cache). Everything I was told this product does sounded great during the sales pitch, but in actuality none of it actually works . A year and thousands of dollars later, a program that was supposed to make my life easier is running my business into the ground .

The best feature I like is that you can customize your form to your needs. Other programs that our company has used say that they are customizable, but you can only add a logo and change the labels on the text fields and/or remove certain fields. I also like the web portal feature for the customers. It makes it really efficient on our staff not having to send out invoices or estimates, or having to send emails for signatures for estimates; it can all be done via the web portal.

The only thing I least like about the software is that the our company takes photos of the jobs we do, and it does not allow to send with the invoice automatically. We need to send a separate email with photos of the job, and that creates another task for the staff to do. It really is not much of work to do, but when a company tries to be more efficient, it does add hours of work at end of year which could be cut down.

Ease of use is great. I like that I can start to build an estimate on my phone, finish it on my computer, and have it emailed directly to my client. Can't beat that for the world.

Considering some of the shortage of features, I think the charge is over-priced for what you get. I am still in my free trial month, and I'm debating with myself about whether I want to spring for the cost per month for this. I'll probably keep it, but it's iffy. Regarding the shortage of features, for this price, I should be able to do just about anything I want with invoices, but they are relatively...

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Mhelpdesk is a great tool for team management. Custom templates for job tracking/invoices and custom statuses allow you to tailor and streamline your documentation for your team.

Unfortunately the scheduling and estimating Features are very ineffective, the lack of customization kills the value that this software could really add to our business, in the 2+ years we have used this product no significant advances have taken place to make these features better.

- Organization - Less physical paperwork. - Payment options - Direct email/text to clients

- The search function isn't the best. - I cannot go ahead and create an invoice in advance that is in a sequence like I can a job. - I have had a hard time getting our invoice/work order templates set up the way we want. - Glitches have happened a couple times that has made a lot of work in restructuring recurring jobs.

We really appreciate your sharing this Abbey! We're glad that we've been able to help Inside-Out save time, and will share your product feedback with our team. Thank you!

The software is easy to use. The customer service is outsanding always answers our questions or addresses our needs. The software is simple and efficient to use and it is very easily understood.

Software updates sometimes take away things that we use daily, but there is always a way around this to make the day easier.

It was extremely easy for our employees to use when they had issues that were IT related. Made it extremely easy to track all the open tickets of issues across the state.

We didn't have any dislikes about the software. We chose to move to an internal system of our version of helpdesk once we reached a certain size.

Gari, thanks for taking the time to leave a review. We're glad to hear mHelpDesk was a good fit for your business. Thanks for being a customer.

After our company grew to the size it is now we very quickly outgrew our IT department. This software has been very instrumental in the communications between our employees and IT. Any requests must go through Help Desk to help organize and manage the massive amount of issues they deal with daily.

We haven't had any issues with this software. It has worked the way it's supposed to from day one and we're happy.

Clean design, simple setup. This was our first step in taking the business from paper to a software with mobile capabilities.

There are VERY limited reports, unable to scale a business with this software. It was a step between paper and a more robust software. Not able to count the how many reoccurring clients or the value for a specific business line item.

Completely streamlines and organizes our business. The best program we have used in 20 years. I would definitely recommend this to any type of business that offers a service to their customer.

Customer service Representatives do not make alterations to the program to allow the program to work more efficiently for our business.

Thank you so much for this review, Joe. We're so fortunate to have the opportunity to work with you and your team.