Synchroteam Pricing, Features, Reviews & Comparison of Alternatives

Synchroteam

Field service management software. Live support. Free trial.

4.46/5 (39 reviews)

Synchroteam overview

Manage mobile workforces efficiently, simplify business processes and optimize costs.

Synchroteam features scheduling, dispatch, calendar, job management, reporting, CRM, inventory management, time tracking, invoicing and Google maps. Cloud-based SaaS with iOS and Android mobile apps. Integrates with Quickbooks, Xero and Zoho CRM.

Our Field Service Management (FSM) / Workforce Management software works great for SMB, medium-sized business and enterprises in HVAC, Electrical, Inspection, Pest Control, Plumbing, Maintenance, Scheduling, Security and many other industries.

Create your Synchroteam account in less than 1 minute and get organized
with our affordable, powerful and customizable field service solution. Live support.

Pricing

Starting from
$22/month
Pricing options
Free trial
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Brazil, Canada and 9 other markets, China, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom

Supported languages

Chinese (Traditional), Czech, Dutch, English, French and 8 other languages, German, Italian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish
Synchroteam screenshot: Schedule AssistSynchroteam - Field Service Management solutionSynchroteam screenshot: Map & DrivingSynchroteam screenshot: InvoiceSynchroteam screenshot: iPhoneSynchroteam screenshot: connectorsSynchroteam screenshot: Schedule AssistSynchroteam screenshot: Customer ManagementSynchroteam screenshot: Job DetailSynchroteam screenshot: Business HoursSynchroteam screenshot: Skills ManagementSynchroteam screenshot: Dashboard Settings

Synchroteam reviews

Value for money
Features
Ease of use
Customer support
  4.3
  4.1
  4.5
  4.3
Robert Ylkos

Efficient. Informative. Useful

Used daily for less than 6 months
Reviewed 2017-02-22
Review Source: Capterra

I'd been running as an independent IT consultant for a few years. All of a sudden I won two big contracts that made hiring an employee and getting some sort of job scheduling/tracking system a priority. I demoed pretty well every offering. Synchroteam stood out for a couple of key reasons. The biggest for me was their inventory system. Although it is still in its early days and lacking a few features that I hope are on the way, it's a good inventory system that gives me the ability to transfer stock from the 'warehouse' to our cars and know who has what. There were other systems out there with inventory but a lot of them were overkill for me and most of them were overly expensive. Synchroteam's price is very reasonable and priced by the tech (free admin account) so it was affordable for starting up. The way it is setup is logical and once you get used to it (It does look different than most of the other offerings, kind of old school) it is pretty intuitive. Creating clients, jobs and sites is straightforward and the details page of each is well laid out for easy digestion of the information. The mobile app is good, better than most of the others. It has that same old school look as the website (which isn't a bad thing). The display of information and the interaction with that info is well presented. Tapping phone numbers calls the client, tapping the address give you directions, tapping the client gives your more details via the website, etc. When you create custom fields on your jobs (you should) they get their own screen in the mobile app which is a great way to present key information (Serial #s, Model #'s, etc). You can also create jobs in the mobile app which is handy for me as I dispatch on the go. The biggest shortcoming I can see, although I don't really use it, is the reporting. I'm not really sure what it reports. I've mucked around with it but haven't gotten any valuable information out. There are some things I would like to do that I can't and some other things that I hope will evolve into something better but I think these guys know what they are doing. I see the product has had updates since I joined a little over a month ago and looking at past changes I can see that they have been continually improving and adding to the system. I've had good interactions with the help desk (although not always getting the answers I would like) and my rep has been attentive but not too attentive. Demo the software, you'll like it.Good Inventory Good presentation of information Good mobile app Easy to use Customization

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Ian Minty

For a field-based service team Synchroteam fits our business extremely well, and is great to use

Used daily for 6-12 months
Reviewed 2018-05-09
Review Source: Capterra

- Huge time-saving capability over paper-based job and direct input invoice processes - Improves accuracy - All internet-based and paper-free, no infrastructure required - Value for money - Easy to use and effective mobile app for field-based technicians - We can create simple, custom job report templates that fit our business - Job validation / customer invoicing via the desktop is simple and quick - We can automatically email PDF copies of jobs and invoices to our customer - Simple invoicing export CSV file for manipulation and import into accounts systems - Our customers can access secure online portal to view their validated jobs and invoices - Potential to calculate technicians' hours and pay through the new Timesheets module - Support team on hand to resolve any problems

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Jamie Calkins

Synchroteam has helped our business grow and become more efficient!

Used daily for 1-2 years
Reviewed 2018-08-01
Review Source: Capterra

Synchroteam is extremely user friendly. It's easy to set up and edit templates to fit our business. We've been using this software for a little over a year now and it has helped remove multiple steps from the time the customer calls in, getting the information to the technician, and then getting the jobs billed out to the customer. I'm extremely pleased with how much more organized our business is now. Customer service is great too, they are always able to answer questions in an acceptable amount of time.

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Lucas lopez

How Synchroteam change our lives

Used daily for 1-2 years
Reviewed 2018-08-31
Review Source: Capterra

My Department is totally paperless now! .All our job orders, documentation outbounds and inbounds are in actual time, making us flexible and efficient. This reduces customer assets downtime and decreases the MTTR. Dont work more...Work smart.- Simplicity - Functionality - Continuous development - Amazing price! - Self-serving platform I investigated 90% of the market on this type of software and Synchrotem is the best at keeping my department running efficiently and paperless.

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John Kates

Overall Good. Nice to see aesthetic and time keeping updates.

Used daily for 6-12 months
Reviewed 2018-05-14
Review Source: Capterra

1) Reporting options are good. 2) Auto-Refresh is nice. 3) The fact that the mobile app is pretty solid is a win for my group.

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Synchroteam pricing

Starting from
$22/month
Pricing options
Free trial
Subscription
View Pricing Plans

One Free administrator account
Integrates with:
- Google Calendar, iCal and Outlook
- Quickbooks Online, Sage, and Xero
- ZohoCRM
Free setup & training
A 14 day free trial is available. No credit card required.

Synchroteam features

API
Activity Tracking
Custom Fields
Customizable Reporting
Inventory Management
Inventory Tracking
Invoice Management
Multi-Location

Activity Dashboard (297 other apps)
Audit Trail (165 other apps)
Auditing (247 other apps)
Automatic Notifications (298 other apps)
Compliance Management (188 other apps)
Data Import/Export (236 other apps)
Document Storage (180 other apps)
Monitoring (178 other apps)
Real Time Data (208 other apps)
Reporting & Statistics (213 other apps)
Third Party Integration (212 other apps)
Workflow Management (202 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options

Data policy

Data backup in multiple locations/GEO regions
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GetApp Analysis

Preventative maintenance isn’t just for large machinery. Mobile workforces run at optimum capacity when they’re well maintained and potential logjams are spotted before they push a system into chaos. Synchroteam is a cloud-based field service management solution that optimizes costs and streamlines tasks like dispatching, scheduling, and reporting for mobile workforces. Synchroteam acts as a mobile command center, giving field service technicians the tools they need to work quickly and communicate with their teams back in the office in real-time.

A complete solution for businesses that require interaction with mobile staff, Synchroteam has customers with anywhere from five to 2,000+ employees. The multi-lingual platform saves its users time on paperwork, it ensures field workers never miss appointments, and it helps growing organizations take on more jobs with less effort. Key features include scheduling and dispatching, job reporting, and the ability to effectively manage field workers.


What is Synchroteam?

A cloud-based field service management solution, Synchroteam optimizes costs, dispatching, scheduling and reporting for businesses with mobile workforces. The solution is most frequently used by businesses in the energy, maintenance, medical, telecoms, security, and HVAC industries.

Technicians, inspectors, investigators, and other service-oriented employees can all use Synchroteam to stay in sync with their offices while they’re out on the road. Smart scheduling and dispatching tools give users a way to examine their daily schedules and make dynamic changes based on events happening in real-time. A unique scheduling wizard analyzes existing schedules and suggests the best time slots for new jobs, as well.

Synchroteam keeps field service workers on task, and it keeps the front office staff that supports those workers apprised of the latest updates and scheduling changes. Jobs are separated into buckets based on the current status, and flexible records are easily searchable at a moment’s notice. Even customers can get access to their own reports and job histories through a customer portal that Synchroteam provides.


Who is Synchroteam for?

  • Experience level: All experience levels
  • Industry: Energy, maintenance, medical, telecoms, security, and HVAC
  • Business size: Between five and 2,000+ licenses
  • Departments/roles: All departments
  • Budget/point: Starting at $22 per user, per month
  • Example customers: St. Jude Medical, Stago, Dalkia

Main features

Scheduling & Dispatching

Synchroteam has designed its scheduling screens to make it easy for front desk personnel to quickly assign technicians to new jobs based on their real-time availability, professional competencies, and optimized efficiency. Technicians have the option to examine their daily schedules in detail from their mobile phones, as well.

Use Synchroteam’s unique ScheduleAssist tool to optimize the way your team schedules incoming jobs. ScheduleAssist analyzes existing schedules and suggests the best time for new jobs based on factors like location (travel distance) and the skill of the technician. Synchroteam also offers a way for workers to subscribe to live calendar feeds to get scheduling updates at all times.

Geolocation with GPS

Keeping up with field service workers is no easy task. Synchroteam has found a way to minimize the complexity through geolocation with GPS tracking. When emergencies occur, in-office personnel can pinpoint the location of field service workers and send technicians who are already in the area. It even integrates live traffic information into its maps, showing any traffic conditions that could delay a technician as he or she drives to the jobsite.

Synchroteam’s mapping technology shows the real-time location of technicians as they move about the city. Turn on the “To Schedule” overlay, and you can schedule jobs directly from the map. You’ll be able to see how far each technician is from the next job site, adjusted automatically based on actual traffic conditions.

Managing Field Workers

Organization is everything for organizations with mobile workers. Synchroteam keeps jobs and records organized by filing them into virtual buckets based on the current status. Users can view today’s jobs, late jobs, upcoming jobs, recurring jobs, and jobs that still need to be scheduled. They can also search listings and launch tasks from each record.

Use Synchroteam’s job counter to get details on any late jobs or upcoming jobs. You can find out why a job is delayed and resolve whatever issues are preventing it from being scheduled. Customer portals are also an effective way to give customers insights into their accounts, with reports and job histories that can be shared online in a secure, read-only format.

Job Reports

Detailed reports are a key component to any organized workspace. Synchroteam has made job reports a key feature, with the ability for users to tailor reports based on their own unique needs and specifications. Photos and signatures can be added to reports in the field.

Generate new job reports based on the type of job or the customer whose jobs you’re referencing. You can structure the job process, select field types, specify conditions, and define private fields within your reports. Reports are completely compatible with mobile, allowing you to define certain parameters and prevent jobs from being completed until all necessary information has been collected for the report.


Integrations

Synchroteam integrates with a number of popular third-party business applications, including accounting solutions like Quickbooks Online, Xero and Sage, messaging solutions like Outlook, iCal, Google Calendar, and CRM solutions like ZohoCRM.


Pricing

Synchroteam offers one comprehensive plan with no hosting fees, setup fees, or upgrade fees. Users can cancel at any time. Synchroteam offers free web services (API) and cloud connectors, as well as free setup and training. One free administrator account is available for each plan.


Bottom line

  • Allows organizations to manage more jobs with less effort
  • Designed for any business that requires interaction with mobile staff
  • Addresses customers from five to 2,000+ users
  • Large number of customizable elements
  • Offers a complete suite of web services to integrate with existing IT systems

Additional information for Synchroteam

Key features of Synchroteam

  • Drag & drop scheduling & dispatch
  • Multi-technician job scheduling
  • ScheduleAssist - intelligent scheduling recommendations
  • Unlimited Job templates
  • Full Search Engine
  • Job status tracking
  • Searchable customer records
  • Real-time technician mapping & geolocation
  • Customizable job reports
  • Full app customization
  • Zoho CRM + custom integrations
  • Xero and QBO accounting add-on
  • Mobile app
  • Offline mobile client
  • 15 languages supported
  • QR Code and Barcode scanning on the Mobile App
  • Full graphical Job Report form editor
  • Secured access to Job reports, Status, Job Request
  • Unlimited Custom Fields
  • unlimited Job reports
  • unlimited Job templates
  • Image library for Pictures associated to Jobs
  • Inventory module
  • Parts Catalog
  • Quote management
  • Push notifications
  • Totally configurable by task
  • Full Search Engine
  • Full Work Order management
  • Mobile Job to PDF conversion
  • Full Work history for Customer, Site, Equipment
  • GPS tracking
  • Activity section to declare leaves
  • Mobile support full wireless infrastructure
  • Full Drag & Drop Scheduling tool
  • Integration with Xero and QBO
  • Full Inspection Job report
  • Sync Jobs scheduling with iCalendar
  • Sync Jobs scheduling with Microsoft Outlook
  • Mobile Signature capture
  • Embedded Database
  • Personal & Team calendar
  • Administrator, Manager & Technician
  • Full Stock management module
  • GPS tracking
  • Full Web API
  • via our Web APIs
  • SaaS solution with real time backup
  • Notes & Reminders for Customers, Sites, Equipment and Jobs
  • Sync Jobs scheduling with Google Calendar
  • Database with Customer, Sites, Equipments, Jobs
  • Database with Jobs Completed, to come and notes
  • Full Form manager and designer
  • Quotation & Invoicing management
  • Multi-Company
  • Mobile App available for Android and iOS
  • Multi-Site management
  • multiple projects
  • Solution design for global corporation
  • All currency supported
  • multiple billing rates and taxes
  • Full Quickbooks Online integration
  • Quotation management with automatic Job creation upon approv
  • Secure login + TouchID support
  • Full Data Encryption (Mobile+Communication)
  • Full SSL encryption
  • Assign Notes & Reminders to Customers, Sites, Equipment
  • Real time Scheduling and Tracking
  • Full Technician monitoring
  • Touch ID support for iOS App
  • Graphical schedule view per Day, Week and Month
  • Full Client database with sites, equipment, job and history
  • Full Graphical User Interface
  • Billing and invoicing for parts & services
  • Invoices and Quotations plus Quotation to Job
  • Customer signature capture
  • Track Parts across your depots and manage movements
  • Time Tracking
  • Inventory Management
View All Features

Benefits

Dispatch jobs quickly and efficiently with simple, intuitive scheduling.
Know the location and routes of workforce and jobs with real-time mapping.
Maintain up-to-date customer database with a CRM designed for field service.
Keep jobs well-organized with our fully searchable and sortable field service management tool.
View the most important information with flexible, customizable reports.
Provide efficient service delivery with parts movement and inventory management.
Create and manage invoices seamlessly with our free connectors to your accounting platform.
No hosting, set-up or upgrade fees.
Integrates with third-party software.
Live support.