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Synchroteam

Field Service Management - FSM
4 reviews

Key Features

  • Drag & drop scheduling & dispatch
  • Multi-technician job scheduling
  • ScheduleAssist - intelligent scheduling recommendations
  • Job templates
  • Searchable job listings
  • Job status tracking
  • Searchable customer records
  • Real-time technician mapping & geolocation
  • Invoice creation
  • Quotation creation
  • Customizable job reports
  • Full app customization
  • 3rd party integrations
  • Xero accounting add-on
  • Mobile app
  • Offline mobile client

Overview

Full-circle field service management

Synchroteam is a field service cloud application that helps businesses in various industries efficiently manage their mobile workers, simplify their processes and optimize their costs per revenue. It allows you to manage, fulfill and report on field technician call-outs and appointments via a user-friendly interface and easy-to-use mobile apps in the field.

Manage field service callouts from beginning to end

It’s field management software that allows you to manage jobs from beginning to end, starting with full job and customer management, moving onto intelligent scheduling and technician dispatch and real-time geolocation and rescheduling. When the work is done, Synchroteam offers fully customizable job reports, to keep customer records and histories in good order.

Integrations that make your job easier

Synchroteam also offers integrated invoicing and resources management functions, which means the whole field service lifespan can be managed from within the app. It also offers cloud-based SaaS integrations with popular apps that you may use in other parts of your business, like CRMs and ERPs.
  www.synchroteam.com

Specifications

Intended Users
Freelancers, Large Enterprises, Mid Size Business, Small Business
Devices Supported
Android, iPhone-iPad, Web-based
Supported Countries
Asia, Australia, Canada, China, Europe, Germany, India, Japan, Latin America, Middle-East and Africa, United Kingdom, United States
Supported Languages
Czech, English, French, German, Spanish
Support Options
FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials
Certifications
GeoTrust

Pricing

Starting from: €28.00/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

Get Synchroteam for 28€ / $28 per user and per month.
A 14 day free trial is available. No credit card required.

Benefits

  • ScheduleAssist feature suggests the optimal time slots for qualified personnel, based on variables such as location & skill.

  • Schedule jobs and map routes more efficiently with real-time map view of all technicians and jobs.

  • Sort jobs into searchable “buckets” rather than lists, ordering them by status, such as: today's jobs, late, upcoming, recurring and jobs to be scheduled.

  • Full English, Spanish, German, French, Czech and Romanian localization, more added regularly

  • No hosting, set-up or upgrade fees

  • No strings attached sign-up, cancel at any time

  • One-click data import and export

  • High-level customer support

  • Intuitive to use for managers and technicians

  • Cloud connections with various related apps
  • User Reviews

    Finally found what I was looking for

    Uzair Khan29th of January, 2014 05:40

    I start using Synchroteam in my appliance service and repair business. First I created a trial and I got an unbelievably quick response for a demo. In the demo I was shown how to get the maximum of Synchroteam. It was fantastic and I was ready to go after an hour from scheduling engineers to billing. The solution is super easy and they have responded very quickly to every question I have asked yet. The best feature I admire is my engineers can use the mobile app in offline mode means no need to worry about internet. Before I was stuck with pen and paper and my business was down and unsatisfied customers. By using Synchroteam my business went from 13 jobs per day to 21. Highly recommend.

    Productivity and control way up!

    Howard Harris18th of January, 2012 13:40

    From a job planning and tracking perspective, this is by far the best solution I have seen. I can visually see my techs routes on the map, and can dispatch easily based on location. We are saving a ton of time managing our operations, and our technicians love it.

    Finally someone gets this right

    Jackson Reimer18th of January, 2012 13:10

    We've been looking around and have tried other solutions like vWork and and connect2field. Synchroteam says they have been doing this for many years and it shows. There are a ton of features that follow and intuitive workflow for our industry - the planning tool is incredibly useful - and important details such as being able to manage jobs that require dispatching more than one person are invaluable. We were happy to see that mobile clients for iPhone, Android and Blackberry are available - as such we did not have to buy any new terminals for our staff - it worked from day 1. The mobile app allows us to collect signatures, photos, and we see this information in real time in the back office.

    Great solution for my business

    Abdel Cherkaoui17th of January, 2012 18:14

    A perfect way to manage my 15 technicians - I can track when & where they are - schedule urgency using the drag & drop and send job reports to my customers.

    Write a review
    Jobber
    • · Scheduling
    • · Job Tracking
    • · Billing
    • · Invoicing
    Visit WebsiteCompare with Synchroteam
    JobberOperations Management
    Fleetmatics WORK
    • · Job/Work Order Management
    • · Job Scheduling
    • · Quote Management
    • · Mobile Phone Access
    Visit WebsiteCompare with Synchroteam
    Fleetmatics WORKOperations Management
    Kickserv
    • · QuickBooks Desktop 2 way sync
    • · CRM
    • · Task Management
    • · Bidding and Estimating
    Visit WebsiteCompare with Synchroteam
    KickservOperations Management

    FAQs for Synchroteam

    Below are some frequently asked questions for Synchroteam.

    Q. What are the main features of Synchroteam?

    Synchroteam offers the following features:

    • Drag & drop scheduling & dispatch
    • Multi-technician job scheduling
    • ScheduleAssist - intelligent scheduling recommendations
    • Job templates
    • Searchable job listings
    • Job status tracking
    • Searchable customer records
    • Real-time technician mapping & geolocation
    • Invoice creation
    • Quotation creation
    • Customizable job reports
    • Full app customization
    • 3rd party integrations
    • Xero accounting add-on
    • Mobile app
    • Offline mobile client
    Q. How much does Synchroteam cost?

    We have the following pricing information for Synchroteam:

    Starting from: €28.00/month
    Pricing model: Subscription
    Free Trial: Available (No Credit Card required)

    Get Synchroteam for 28€ / $28 per user and per month.
    A 14 day free trial is available. No credit card required.

    Q. Who are the typical users of Synchroteam?

    Synchroteam has the following typical customers:

    Freelancers, Large Enterprises, Mid Size Business, Small Business

    Q. What languages does Synchroteam support?

    Synchroteam supports the following languages:

    Czech, English, French, German, Spanish

    Q. What type of pricing plans does Synchroteam offer?

    Synchroteam has the following pricing plans:

    Free Trial, Subscription

    Q. Does Synchroteam support mobile devices?

    Synchroteam supports the following devices:

    Android, iPhone-iPad

    Q. Does Synchroteam offer an API?

    Yes, Synchroteam has an API available for use.

    Q. What other apps does Synchroteam integrate with?

    Synchroteam integrates with the following applications:

    Xero, FreshBooks, Google Calendar, Google Contacts, Google Drive, Dropbox, Highrise CRM, Capsule CRM, Zoho CRM, Salesforce Sales Cloud, SugarCRM, Campaign Monitor, MailChimp, PacketTrap RMM

    Q. What level of support does Synchroteam offer?

    Synchroteam offers the following support options:

    FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials

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