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Synchroteam

Field service management software. Live support. Free trial.

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Synchroteam Pricing, Features, Reviews and Alternatives

Synchroteam product overview

Price starts from

24

Per month

Per Feature

What is Synchroteam?

Manage mobile workforces efficiently, simplify business processes and optimize costs.

Key benefits of using Synchroteam

  • Dispatch jobs quickly and efficiently with simple, intuitive scheduling.
  • Know the location and routes of workforce and jobs with real-time mapping.
  • Maintain up-to-date customer database with a CRM designed for field service.
  • Keep jobs well-organized with our fully searchable and sortable field service management tool.
  • View the most important information with flexible, customizable reports.
  • Provide efficient service delivery with parts movement and inventory management.
  • Create and manage invoices seamlessly with our free connectors to your accounting platform.
  • No hosting, set-up or upgrade fees.
  • Integrates with third-party software.
  • Live support.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Phone Support
    Email/Help Desk
    Chat
    Knowledge Base
    FAQs/Forum

    Training options

    Videos
    Webinars
    Live Online
    In Person
    Documentation

    Synchroteam pricing information

    Value for money

    4.4

    /5

    56

    Starting from

    24

    Per month

    Per Feature

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Synchroteam features

    Functionality

    4.1

    /5

    56

    Total features

    157

    30 categories

    Most valued features by users

    Alerts/Notifications
    Activity Dashboard
    Reporting & Statistics
    Reporting/Analytics
    API
    Third Party Integrations
    Customizable Reports
    Document Management

    Functionality contenders

    Synchroteam users reviews

    Overall Rating

    4.5

    /5

    56

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.6/10
    Rating distribution

    5

    4

    3

    2

    1

    32

    21

    2

    0

    1

    Pros
    For our small team the software is very good. It gives me the opportunity to better manage our customer service and make the work more transparent to the customer.

    AR

    Anonymous Reviewer

    This is a great tool if you have employees who are out and about. Very easy to use and a great way to bring efficiency to your team that is in the field.
    AvatarImg

    Stephen G.

    We save paper, it is easy to use, excellent work planning tools and good use to the calendar it. Can be related to other platforms to maximize labor efficiency.
    AvatarImg

    Delgado N.

    Cons
    I've run into some glitches/issues when setting up reports that don't function as intended. The workflow for setting up very dynamic reports is terrible.
    AvatarImg

    Ryan P.

    This error will cost me hundreds of hours and thousand of dollars to move my data.
    AvatarImg

    William D.

    Before I was stuck with pen and paper and my business was down and unsatisfied customers. By using Synchroteam my business went from 13 jobs per day to 21.

    UK

    Uzair Khan

    Overall rating contenders

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Efficient. Informative. Useful

    Reviewed 5 years ago

    I'd been running as an independent IT consultant for a few years. All of a sudden I won two big contracts that made hiring an employee and getting some sort of job scheduling/tracking system a priority. I demoed pretty well every offering. Synchroteam stood out for a couple of key reasons. The biggest for me was their inventory system. Although it is still in its early days and lacking a few features...

    Pros

    Good Inventory Good presentation of information Good mobile app Easy to use Customization

    Cons

    missing some features, for example can't search by serial number

    Vendor response

    Thank you Robert for your positive feedback on Synchroteam¿s inventory functionality, ease of use, and mobile application. We are pleased to hear everythingIT has benefitted from our customizable user interface and job scheduling/tracking tools. We appreciate your observation of our reporting functionalities, and continue to release updates that enhance operational efficiency. Within our inventory module you now have the capability to search by serial number manually in the search bar, or scan the barcode of the item. Stay tuned to our blog (https://www.synchroteam.com/blog/) for information on new releases!

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Initial review

    Reviewed 3 years ago

    Scheduling, dispatching, time tracking. Would like to see the GPS and invoicing modules improved. See cons

    Pros

    Streamlining of my team's dispatching process

    Cons

    Lead tech controls time on jobs. Need aux techs to control their own time. i.e. Lead tech gets to job and determines that he needs help, or techs arriving and leaving at different times. Also would like to see better flow between labor hours and invoicing. Labor hours should automatically transferred to the invoice. Also would like to see the GPS module improved to track actual location of techs and "geofencing" where techs would not be able to sign into a job until they are close to the job site

    Vendor response

    Thank you Joe for your review of Synchroteam's field service management software. We are pleased to know the Urban City Telecom team has been able to streamline their dispatching process, and have benefited from Synchroteam's scheduling and time tracking features. We appreciate your suggestions regarding labor hours transferred to the invoice, as well as geofencing technicians for clock in purposes, and will forward this along to our support team. We encourage you to reach out to our support team to discuss the best way to optimize each technician controlling their own time on the job. We also recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

    Share this review:

    Not great, not terrible

    Reviewed 4 years ago

    Price was the winning factor to why I started using this product. The sales team did a good job of presenting the potential of the product but a poor job of explaining the shortcomings that would become discovered in my first month of using it. Overall I'm not terribly happy with the investment and I won't be using it long-term. Unsure what I will move to going forward.

    Pros

    The cost isn't terrible for what you can do. There are some interesting features that some might find really useful. It's quite customizable, so if the features are useful the level to which you can get with the tools such as reports can be quite the positive experience.

    Cons

    Pricing is in euro which makes the fluctuation of costs due to rising/falling dollar rates difficult to anticipate how much is withdrawn each month. I've run into some glitches/issues when setting up reports that don't function as intended. The workflow for setting up very dynamic reports is terrible. The UI feels clunky. Pages don't load live changes made to progression of jobs and there is a lot...

    Vendor response

    Thank you for your review Ryan, we appreciate your honest feedback. We apologize for the issues you are facing with reporting and the UI, and would love to get more information on the glitches you are experiencing so that we can resolve them promptly. Please contact our support team (https://www.synchroteam.com/contact.php) so that we can assist in improving the dynamic reporting workflows for Victoria Moss & Gutter. Also check out our latest update, which includes a time tracking module that syncs tasks seamlessly between the mobile application and Synchroteam¿s platform. For more information on the update visit https://www.synchroteam.com/blog/2018/03/08/time-tracking-new-module-synchroteam/

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Excellent Program

    Reviewed 4 months ago

    The customer service was excellent. Anytime we had a question the answer was given within a more than reasonable timeframe.

    Pros

    We loved the compact feel of it. Not as bulky and bloated as a CRM.

    Cons

    There was nothing we disliked. The only reason we switched is because we found some new software that is specifically designed for piano tuners/technicians.

    Vendor response

    Josh, we appreciate you taking the time to review Synchroteam's field service management solution, and are pleased to hear that you had a good experience with the platform and our customer service team. We recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Excellent Software with excellent service

    Reviewed 3 years ago
    Pros

    The scheduling, the custom job reports, and the automatic sycn with Zoho. And - SUPPORT. Any new integration needs support and the Synchroteam support are available immediately.

    Cons

    It is a bit hard to understand some of the documentation. Took some time to set up a custom job report

    Vendor response

    Thank you Ben for your excellent review of Synchroteam's field service management solution. We are pleased to hear that you have found our support team useful and take advantage of our around the clock assistance. We are also glad to hear you are taking advantage of the sync with Zoho as well as scheduling and custom job reporting. Thank you for your feedback regarding our documentation, we will forward it to our support team for potential enhancements. Also, be sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry or future client implementations.

    Synchroteam FAQs and common questions

    Q. What type of pricing plans does Synchroteam offer?

    Synchroteam has the following pricing plans:
    Starting from: $24.00/month
    Pricing model: Free, Subscription
    Free Trial: Available


    Q. Who are the typical users of Synchroteam?

    Synchroteam has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


    Q. What languages does Synchroteam support?

    Synchroteam supports the following languages:
    Chinese (Traditional), Czech, Dutch, English, French, German, Italian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish


    Q. Does Synchroteam support mobile devices?

    Synchroteam supports the following devices:
    Android, iPhone


    Q. Does Synchroteam offer an API?

    Yes, Synchroteam has an API available for use.


    Q. What other apps does Synchroteam integrate with?

    Synchroteam integrates with the following applications:
    Microsoft Outlook, Zoho CRM, Sage Business Cloud Accounting, Stripe, Quickbooks Online, Google Calendar, Xero, Microsoft Excel


    Q. What level of support does Synchroteam offer?

    Synchroteam offers the following support options:
    Phone Support, Email/Help Desk, Chat, Knowledge Base, FAQs/Forum

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