App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Synchroteam Logo

Write a review

Field service management software. Live support. Free trial.

(82)

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. Learn more

Synchroteam Pricing, Features, Reviews and Alternatives

Synchroteam product overview

Price starts from

36

/user

Per month

What is Synchroteam?

Manage mobile workforces efficiently, simplify business processes and optimize costs.

Key benefits of using Synchroteam

  • Dispatch jobs quickly and efficiently with simple, intuitive scheduling.
  • Know the location and routes of workforce and jobs with real-time mapping.
  • Maintain up-to-date customer database with a CRM designed for field service.
  • Keep jobs well-organized with our fully searchable and sortable field service management tool.
  • View the most important information with flexible, customizable reports.
  • Provide efficient service delivery with parts movement and inventory management.
  • Create and manage invoices seamlessly with our free connectors to your accounting platform.
  • No hosting, set-up or upgrade fees.
  • Integrates with third-party software.
  • Live support.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Phone Support
    Email/Help Desk
    Chat
    Knowledge Base
    FAQs/Forum

    Training options

    Videos
    Webinars
    Live Online
    In Person
    Documentation

    Synchroteam pricing information

    Value for money

    4.3

    /5

    89

    Starting from

    36

    /user

    Per month

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Synchroteam features

    Functionality

    4.2

    /5

    89

    Total features

    151

    31 categories

    Most valued features by users

    Alerts/Notifications
    Activity Dashboard
    Third-Party Integrations
    Reporting & Statistics
    Reporting/Analytics
    API
    Data Import/Export
    Workflow Management

    Functionality contenders

    Synchroteam users reviews

    Overall Rating

    4.5

    /5

    89

    Positive reviews

    93

    %

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.68/10
    Rating distribution

    5

    4

    3

    2

    1

    50

    33

    4

    0

    2

    Pros
    For our small team the software is very good. It gives me the opportunity to better manage our customer service and make the work more transparent to the customer.
    This is a great tool if you have employees who are out and about. Very easy to use and a great way to bring efficiency to your team that is in the field.
    We save paper, it is easy to use, excellent work planning tools and good use to the calendar it. Can be related to other platforms to maximize labor efficiency.
    Cons
    In fact, I had a Credit Card fail due to a fraud charge on the card and I get an email my account has been terminated.
    I've run into some glitches/issues when setting up reports that don't function as intended. The workflow for setting up very dynamic reports is terrible.
    This error will cost me hundreds of hours and thousand of dollars to move my data.

    Overall rating contenders

    Rv
    AvatarImg

    Reinoudt v.

    Information Technology and Services, 51-200 employees

    Used daily for 1-2 years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Very helpful

    Reviewed 5 years ago

    We helped Future Connections select, implement & migrate to ST from an outdated FMS. It was an easy switch, because FC's processes are well supported by ST. The planning is now more efficient and the efficiency of the field team has also increased significantly. The capability to monitor progress has improved, as has the ability to support last minute changes

    Pros

    It is simple, crisp & very functional. Well documented and easy to set up. Open and easy to integrate with partners and own applications.

    Cons

    The color schemes of the planboard could be easier on the eyes.

    Vendor response

    Thank you Reinoudt for reviewing Synchroteam's field service management solution. We are pleased to hear The RMO company has found our FSM easy to set up, use, and integrate with partners and other applications. We are glad to know the Future Connections team has benefited from our solution as well, and that everything from planning to supporting last minute changes has become more efficient. Make sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry or future client implementations.

    CA
    AvatarImg

    Charles A.

    Building Materials, 1-10 employees

    Used daily for 6-12 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Great custom field reporting capability

    Reviewed 5 years ago

    We have 3 techs in the field doing different job services, this allows me to track customers, log call information, schedule and track all services provided and organize service reports & pictures.

    Pros

    The custom field reporting is the best feature, it allows me to build reports specific to certain types of jobs and make it pretty easy for my service techs to log the actions and services they completed on each job.

    Cons

    The mobile app is great for field techs, but there is no mobile admin capability. We are a small service company and i am the admin, but i also am a tech on occasion, and i have to schedule jobs for my tech user and login to the mobile app as the same, but it is pretty difficult to complete admin tasks from the mobile app. I can schedule calls for myself, but i am usually needing to schedule calls for one of our techs.

    Vendor response

    Charles, we appreciate your feedback on Synchroteam's field service management software. We are glad to hear the Vail Valley Garage Door technicians have benefitted from our custom field reporting. We are also pleased to hear our mobile workforce solution has allowed you to effectively manage services and activities. Thank you for your feedback regarding mobile admin capabilities, we have forwarded it to our development team to look into potential enhancements. Don't forget to out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry.

    AvatarImg
    AvatarImg

    Daniel C.

    Automotive, 1-10 employees

    Used daily for 1-2 years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

    Share this review:

    Great if you are in the USA or France.

    Reviewed 2 years ago

    When workng, its ok. Have a problem, the support team don't want to know you. The language barrier between us and France is awful and I end up ringing the USA because you may as well talk to a brick wall. The idea of help is sending you to a FAQ, which I have already done and the responce time is about a week.

    Pros

    Easyish to use. When you get used to it. Some good features we don't use.

    Cons

    Intergration with Xero is a major problem. Mobile app is awful for timekeeping and job management.

    Vendor response

    Thank you, Daniel for your feedback on Synchroteam's Field Service Management software. We appreciate your business. We apologize to hear about your inconvenience with the support team and the integration with Xero. We have let our team know about these issues and we are making sure to improve what you experienced. Your feedback is helpful and we thank you again for your business. Our blog (https://www.synchroteam.com/blog/) is a great place to check out, as we frequently release details on new features and improvements.

    IM
    AvatarImg

    Ian M.

    Used daily for 6-12 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

    Share this review:

    For a field-based service team Synchroteam fits our business extremely well, and is great to use

    Reviewed 6 years ago
    Pros

    - Huge time-saving capability over paper-based job and direct input invoice processes - Improves accuracy - All internet-based and paper-free, no infrastructure required - Value for money - Easy to use and effective mobile app for field-based technicians - We can create simple, custom job report templates that fit our business - Job validation / customer invoicing via the desktop is...

    Cons

    It's a young product and so there are still a few things that could be refined, and we haven't really felt able to use the inventory module yet, but this doesn't detract from the great benefits gained from using Synchroteam

    Vendor response

    Thank you Ian for your positive review on Synchroteam¿s job management, mobile app, and support team. We are pleased to hear your customers are benefitting from paperless invoicing and our secure online portal. We are also glad to know you have been taking advantage of our new time tracking module and custom report templates for on the job efficiency. Feel free to reach out to our support team on how to make our inventory module work for your business, and make sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for the Field Service Management industry.

    JC
    AvatarImg

    Jamie C.

    Used daily for 1-2 years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

    Share this review:

    Synchroteam has helped our business grow and become more efficient!

    Reviewed 6 years ago
    Pros

    Synchroteam is extremely user friendly. It's easy to set up and edit templates to fit our business. We've been using this software for a little over a year now and it has helped remove multiple steps from the time the customer calls in, getting the information to the technician, and then getting the jobs billed out to the customer. I'm extremely pleased with how much more organized our business is now. Customer service is great too, they are always able to answer questions in an acceptable amount of time.

    Cons

    We have a couple guys who enter in the service jobs, but also will go out into the field and complete these jobs. They each have to have a separate user account and are therefor charged per account. It is an inconvenience to not be able to do both under the same user account. Hopefully this will become an option in the future. Still a great product, don't let that stop you from giving it a try.

    Vendor response

    Thank you Jamie for reviewing Synchroteam¿s field service management software. We are pleased to know the South Central Irrigation team has found our software easy to use, customizable to your needs, and more efficient! We are glad our customer service team has been able to provide assistance when needed, and will add your request for consolidating accounts for service reps in office and on the road to our potential features list. In the meantime, check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for the Field Service Management industry.

    Synchroteam FAQs

    Q. What type of pricing plans does Synchroteam offer?

    Synchroteam has the following pricing plans:
    Starting from: $36.00/month
    Pricing model: Free, Subscription
    Free Trial: Available | (No Credit Card required)


    Q. Who are the typical users of Synchroteam?

    Synchroteam has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


    Q. What languages does Synchroteam support?

    Synchroteam supports the following languages:
    Russian, Polish, English, French, Italian, Dutch, German, Swedish, Portuguese, Turkish, Chinese (Traditional), Spanish, Czech


    Q. Does Synchroteam support mobile devices?

    Synchroteam supports the following devices:
    Android, iPhone


    Q. Does Synchroteam offer an API?

    Yes, Synchroteam has an API available for use.


    Q. What other apps does Synchroteam integrate with?

    Synchroteam integrates with the following applications:
    Microsoft Outlook, Zoho CRM, Sage Accounting, Stripe, QuickBooks Online, Google Calendar, Xero, Microsoft Excel


    Q. What level of support does Synchroteam offer?

    Synchroteam offers the following support options:
    Phone Support, Email/Help Desk, Chat, Knowledge Base, FAQs/Forum

    Common Synchroteam comparisons

    Synchroteam logo
    Service Fusion logo
    SynchroteamvsService Fusion
    Synchroteam logo
    Jobber logo
    SynchroteamvsJobber
    Synchroteam logo
    Housecall Pro logo
    SynchroteamvsHousecall Pro
    Synchroteam logo
    ServiceTitan logo
    SynchroteamvsServiceTitan
    Synchroteam logo
    Kickserv logo
    SynchroteamvsKickserv

    Related categories