Synchroteam Pricing, Features, Reviews & Comparison of Alternatives

Synchroteam

Field service management software. Live support. Free trial.

4.47/5 (47 reviews)

Synchroteam overview

Manage mobile workforces efficiently, simplify business processes and optimize costs.

Synchroteam features scheduling, dispatch, calendar, job management, reporting, CRM, inventory management, time tracking, invoicing and Google maps. Cloud-based SaaS with iOS and Android mobile apps. Integrates with Quickbooks, Xero, Sage, and Zoho CRM.

Our Field Service Management (FSM) / Workforce Management software works great for SMB, medium-sized business and enterprises in HVAC, Electrical, Inspection, Pest Control, Plumbing, Maintenance, Scheduling, Security and many other industries.

Create your Synchroteam account in less than 1 minute and get organized
with our affordable, powerful and customizable field service solution. Live support.

Pricing

Starting from
$22/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Brazil, Canada and 9 other markets, China, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom

Supported languages

English, Chinese (Traditional), Czech, Dutch, French and 8 other languages, German, Italian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish
Synchroteam screenshot: Schedule AssistSynchroteam - Field Service Management solutionSynchroteam screenshot: Map & DrivingSynchroteam screenshot: InvoiceSynchroteam screenshot: iPhoneSynchroteam screenshot: connectorsSynchroteam screenshot: Schedule AssistSynchroteam screenshot: Customer ManagementSynchroteam screenshot: Job DetailSynchroteam screenshot: Business HoursSynchroteam screenshot: Skills ManagementSynchroteam screenshot: Dashboard Settings

Synchroteam reviews

Value for money
Features
Ease of use
Customer support
  4.3
  4.1
  4.3
  4.2
Robert Ylkos

Efficient. Informative. Useful

Used daily for less than 6 months
Reviewed 2017-02-22
Review Source: Capterra

I'd been running as an independent IT consultant for a few years. All of a sudden I won two big contracts that made hiring an employee and getting some sort of job scheduling/tracking system a priority. I demoed pretty well every offering. Synchroteam stood out for a couple of key reasons. The biggest for me was their inventory system. Although it is still in its early days and lacking a few features that I hope are on the way, it's a good inventory system that gives me the ability to transfer stock from the 'warehouse' to our cars and know who has what. There were other systems out there with inventory but a lot of them were overkill for me and most of them were overly expensive. Synchroteam's price is very reasonable and priced by the tech (free admin account) so it was affordable for starting up. The way it is setup is logical and once you get used to it (It does look different than most of the other offerings, kind of old school) it is pretty intuitive. Creating clients, jobs and sites is straightforward and the details page of each is well laid out for easy digestion of the information. The mobile app is good, better than most of the others. It has that same old school look as the website (which isn't a bad thing). The display of information and the interaction with that info is well presented. Tapping phone numbers calls the client, tapping the address give you directions, tapping the client gives your more details via the website, etc. When you create custom fields on your jobs (you should) they get their own screen in the mobile app which is a great way to present key information (Serial #s, Model #'s, etc). You can also create jobs in the mobile app which is handy for me as I dispatch on the go. The biggest shortcoming I can see, although I don't really use it, is the reporting. I'm not really sure what it reports. I've mucked around with it but haven't gotten any valuable information out. There are some things I would like to do that I can't and some other things that I hope will evolve into something better but I think these guys know what they are doing. I see the product has had updates since I joined a little over a month ago and looking at past changes I can see that they have been continually improving and adding to the system. I've had good interactions with the help desk (although not always getting the answers I would like) and my rep has been attentive but not too attentive. Demo the software, you'll like it.

Pros
Good Inventory Good presentation of information Good mobile app Easy to use Customization

Cons
missing some features, for example can't search by serial number

Response from Synchroteam


Thank you Robert for your positive feedback on Synchroteam¿s inventory functionality, ease of use, and mobile application. We are pleased to hear everythingIT has benefitted from our customizable user interface and job scheduling/tracking tools. We appreciate your observation of our reporting functionalities, and continue to release updates that enhance operational efficiency. Within our inventory module you now have the capability to search by serial number manually in the search bar, or scan the barcode of the item. Stay tuned to our blog (https://www.synchroteam.com/blog/) for information on new releases!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Reinoudt van Rijckevorsel

Very helpful

Used daily for 1-2 years
Reviewed 2019-11-05
Review Source: Capterra

We helped Future Connections select, implement & migrate to ST from an outdated FMS. It was an easy switch, because FC's processes are well supported by ST. The planning is now more efficient and the efficiency of the field team has also increased significantly. The capability to monitor progress has improved, as has the ability to support last minute changes

Pros
It is simple, crisp & very functional. Well documented and easy to set up. Open and easy to integrate with partners and own applications.

Cons
The color schemes of the planboard could be easier on the eyes.

Response from Synchroteam


Thank you Reinoudt for reviewing Synchroteam's field service management solution. We are pleased to hear The RMO company has found our FSM easy to set up, use, and integrate with partners and other applications. We are glad to know the Future Connections team has benefited from our solution as well, and that everything from planning to supporting last minute changes has become more efficient. Make sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry or future client implementations.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Charles Anderson

Great custom field reporting capability

Used daily for 6-12 months
Reviewed 2019-06-28
Review Source: Capterra

We have 3 techs in the field doing different job services, this allows me to track customers, log call information, schedule and track all services provided and organize service reports & pictures.

Pros
The custom field reporting is the best feature, it allows me to build reports specific to certain types of jobs and make it pretty easy for my service techs to log the actions and services they completed on each job.

Cons
The mobile app is great for field techs, but there is no mobile admin capability. We are a small service company and i am the admin, but i also am a tech on occasion, and i have to schedule jobs for my tech user and login to the mobile app as the same, but it is pretty difficult to complete admin tasks from the mobile app. I can schedule calls for myself, but i am usually needing to schedule calls for one of our techs.

Response from Synchroteam


Charles, we appreciate your feedback on Synchroteam's field service management software. We are glad to hear the Vail Valley Garage Door technicians have benefitted from our custom field reporting. We are also pleased to hear our mobile workforce solution has allowed you to effectively manage services and activities. Thank you for your feedback regarding mobile admin capabilities, we have forwarded it to our development team to look into potential enhancements. Don't forget to out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Ian Minty

For a field-based service team Synchroteam fits our business extremely well, and is great to use

Used daily for 6-12 months
Reviewed 2018-05-09
Review Source: Capterra

Pros
- Huge time-saving capability over paper-based job and direct input invoice processes - Improves accuracy - All internet-based and paper-free, no infrastructure required - Value for money - Easy to use and effective mobile app for field-based technicians - We can create simple, custom job report templates that fit our business - Job validation / customer invoicing via the desktop is simple and quick - We can automatically email PDF copies of jobs and invoices to our customer - Simple invoicing export CSV file for manipulation and import into accounts systems - Our customers can access secure online portal to view their validated jobs and invoices - Potential to calculate technicians' hours and pay through the new Timesheets module - Support team on hand to resolve any problems

Cons
It's a young product and so there are still a few things that could be refined, and we haven't really felt able to use the inventory module yet, but this doesn't detract from the great benefits gained from using Synchroteam

Response from Synchroteam


Thank you Ian for your positive review on Synchroteam¿s job management, mobile app, and support team. We are pleased to hear your customers are benefitting from paperless invoicing and our secure online portal. We are also glad to know you have been taking advantage of our new time tracking module and custom report templates for on the job efficiency. Feel free to reach out to our support team on how to make our inventory module work for your business, and make sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for the Field Service Management industry.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Jamie Calkins

Synchroteam has helped our business grow and become more efficient!

Used daily for 1-2 years
Reviewed 2018-08-01
Review Source: Capterra

Pros
Synchroteam is extremely user friendly. It's easy to set up and edit templates to fit our business. We've been using this software for a little over a year now and it has helped remove multiple steps from the time the customer calls in, getting the information to the technician, and then getting the jobs billed out to the customer. I'm extremely pleased with how much more organized our business is now. Customer service is great too, they are always able to answer questions in an acceptable amount of time.

Cons
We have a couple guys who enter in the service jobs, but also will go out into the field and complete these jobs. They each have to have a separate user account and are therefor charged per account. It is an inconvenience to not be able to do both under the same user account. Hopefully this will become an option in the future. Still a great product, don't let that stop you from giving it a try.

Response from Synchroteam


Thank you Jamie for reviewing Synchroteam¿s field service management software. We are pleased to know the South Central Irrigation team has found our software easy to use, customizable to your needs, and more efficient! We are glad our customer service team has been able to provide assistance when needed, and will add your request for consolidating accounts for service reps in office and on the road to our potential features list. In the meantime, check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for the Field Service Management industry.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Synchroteam pricing

Starting from
$22/month
Pricing options
Free trial
Subscription
View Pricing Plans

One Free administrator account
Integrates with:
- Google Calendar, iCal and Outlook
- Quickbooks Online, Sage, and Xero
- ZohoCRM
Free setup & training
A 14 day free trial is available. No credit card required.

Synchroteam features

API
Activity Tracking
Billing & Invoicing
Customizable Reporting
Inventory Management
Inventory Tracking
Invoice Management
Real Time Data

Activity Dashboard (432 other apps)
Audit Trail (260 other apps)
Auditing (318 other apps)
Automatic Notifications (434 other apps)
Compliance Management (294 other apps)
Data Import/Export (318 other apps)
Document Storage (256 other apps)
Monitoring (240 other apps)
Real Time Reporting (244 other apps)
Reporting & Statistics (383 other apps)
Third Party Integration (308 other apps)
Workflow Management (319 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

GetApp Analysis

Preventative maintenance isn’t just for large machinery. Mobile workforces run at optimum capacity when they’re well maintained and potential logjams are spotted before they push a system into chaos. Synchroteam is a cloud-based field service management solution that optimizes costs and streamlines tasks like dispatching, scheduling, and reporting for mobile workforces. Synchroteam acts as a mobile command center, giving field service technicians the tools they need to work quickly and communicate with their teams back in the office in real-time.

A complete solution for businesses that require interaction with mobile staff, Synchroteam has customers with anywhere from five to 2,000+ employees. The multi-lingual platform saves its users time on paperwork, it ensures field workers never miss appointments, and it helps growing organizations take on more jobs with less effort. Key features include scheduling and dispatching, job reporting, and the ability to effectively manage field workers.


What is Synchroteam?

A cloud-based field service management solution, Synchroteam optimizes costs, dispatching, scheduling and reporting for businesses with mobile workforces. The solution is most frequently used by businesses in the energy, maintenance, medical, telecoms, security, and HVAC industries.

Technicians, inspectors, investigators, and other service-oriented employees can all use Synchroteam to stay in sync with their offices while they’re out on the road. Smart scheduling and dispatching tools give users a way to examine their daily schedules and make dynamic changes based on events happening in real-time. A unique scheduling wizard analyzes existing schedules and suggests the best time slots for new jobs, as well.

Synchroteam keeps field service workers on task, and it keeps the front office staff that supports those workers apprised of the latest updates and scheduling changes. Jobs are separated into buckets based on the current status, and flexible records are easily searchable at a moment’s notice. Even customers can get access to their own reports and job histories through a customer portal that Synchroteam provides.


Who is Synchroteam for?

  • Experience level: All experience levels
  • Industry: Energy, maintenance, medical, telecoms, security, and HVAC
  • Business size: Between five and 2,000+ licenses
  • Departments/roles: All departments
  • Budget/point: Starting at $22 per user, per month
  • Example customers: St. Jude Medical, Stago, Dalkia

Main features

Scheduling & Dispatching

Synchroteam has designed its scheduling screens to make it easy for front desk personnel to quickly assign technicians to new jobs based on their real-time availability, professional competencies, and optimized efficiency. Technicians have the option to examine their daily schedules in detail from their mobile phones, as well.

Use Synchroteam’s unique ScheduleAssist tool to optimize the way your team schedules incoming jobs. ScheduleAssist analyzes existing schedules and suggests the best time for new jobs based on factors like location (travel distance) and the skill of the technician. Synchroteam also offers a way for workers to subscribe to live calendar feeds to get scheduling updates at all times.

Geolocation with GPS

Keeping up with field service workers is no easy task. Synchroteam has found a way to minimize the complexity through geolocation with GPS tracking. When emergencies occur, in-office personnel can pinpoint the location of field service workers and send technicians who are already in the area. It even integrates live traffic information into its maps, showing any traffic conditions that could delay a technician as he or she drives to the jobsite.

Synchroteam’s mapping technology shows the real-time location of technicians as they move about the city. Turn on the “To Schedule” overlay, and you can schedule jobs directly from the map. You’ll be able to see how far each technician is from the next job site, adjusted automatically based on actual traffic conditions.

Managing Field Workers

Organization is everything for organizations with mobile workers. Synchroteam keeps jobs and records organized by filing them into virtual buckets based on the current status. Users can view today’s jobs, late jobs, upcoming jobs, recurring jobs, and jobs that still need to be scheduled. They can also search listings and launch tasks from each record.

Use Synchroteam’s job counter to get details on any late jobs or upcoming jobs. You can find out why a job is delayed and resolve whatever issues are preventing it from being scheduled. Customer portals are also an effective way to give customers insights into their accounts, with reports and job histories that can be shared online in a secure, read-only format.

Job Reports

Detailed reports are a key component to any organized workspace. Synchroteam has made job reports a key feature, with the ability for users to tailor reports based on their own unique needs and specifications. Photos and signatures can be added to reports in the field.

Generate new job reports based on the type of job or the customer whose jobs you’re referencing. You can structure the job process, select field types, specify conditions, and define private fields within your reports. Reports are completely compatible with mobile, allowing you to define certain parameters and prevent jobs from being completed until all necessary information has been collected for the report.


Integrations

Synchroteam integrates with a number of popular third-party business applications, including accounting solutions like Quickbooks Online, Xero and Sage, messaging solutions like Outlook, iCal, Google Calendar, and CRM solutions like ZohoCRM.


Pricing

Synchroteam offers one comprehensive plan with no hosting fees, setup fees, or upgrade fees. Users can cancel at any time. Synchroteam offers free web services (API) and cloud connectors, as well as free setup and training. One free administrator account is available for each plan.


Bottom line

  • Allows organizations to manage more jobs with less effort
  • Designed for any business that requires interaction with mobile staff
  • Addresses customers from five to 2,000+ users
  • Large number of customizable elements
  • Offers a complete suite of web services to integrate with existing IT systems

Additional information for Synchroteam

Key features of Synchroteam

  • 15 languages supported
  • Activity section to declare leaves
  • Administrator, Manager & Technician
  • All currency supported
  • Assign Notes & Reminders to Customers, Sites, Equipment
  • Billing and invoicing for parts & services
  • Customer signature capture
  • Customizable job reports
  • Database with Customer, Sites, Equipments, Jobs
  • Database with Jobs Completed, to come and notes
  • Drag & drop scheduling & dispatch
  • Embedded Database
  • Full Client database with sites, equipment, job and history
  • Full Data Encryption (Mobile+Communication)
  • Full Drag & Drop Scheduling tool
  • Full Form manager and designer
  • Full Graphical User Interface
  • Full Inspection Job report
  • Full Quickbooks Online integration
  • Full SSL encryption
  • Full Search Engine
  • Full Stock management module
  • Full Technician monitoring
  • Full Web API
  • Full Work Order management
  • Full Work history for Customer, Site, Equipment
  • Full app customization
  • Full graphical Job Report form editor
  • GPS tracking
  • Graphical schedule view per Day, Week and Month
  • Image library for Pictures associated to Jobs
  • Integration with Xero and QBO
  • Inventory Management
  • Inventory module
  • Invoices and Quotations plus Quotation to Job
  • Job status tracking
  • Mobile App available for Android and iOS
  • Mobile Job to PDF conversion
  • Mobile Signature capture
  • Mobile app
  • Mobile support full wireless infrastructure
  • Multi-Company
  • Multi-Site management
  • Multi-technician job scheduling
  • Notes & Reminders for Customers, Sites, Equipment and Jobs
  • Offline mobile client
  • Parts Catalog
  • Personal & Team calendar
  • Push notifications
  • QR Code and Barcode scanning on the Mobile App
  • Quotation & Invoicing management
  • Quotation management with automatic Job creation upon approv
  • Quote management
  • Real time Scheduling and Tracking
  • Real-time technician mapping & geolocation
  • SaaS solution with real time backup
  • ScheduleAssist - intelligent scheduling recommendations
  • Searchable customer records
  • Secure login + TouchID support
  • Secured access to Job reports, Status, Job Request
  • Solution design for global corporation
  • Sync Jobs scheduling with Google Calendar
  • Sync Jobs scheduling with Microsoft Outlook
  • Sync Jobs scheduling with iCalendar
  • Time Tracking
  • Totally configurable by task
  • Touch ID support for iOS App
  • Track Parts across your depots and manage movements
  • Unlimited Custom Fields
  • Unlimited Job templates
  • Xero and QBO accounting add-on
  • Zoho CRM + custom integrations
  • multiple billing rates and taxes
  • multiple projects
  • unlimited Job reports
  • unlimited Job templates
  • via our Web APIs
View All Features

Benefits

Dispatch jobs quickly and efficiently with simple, intuitive scheduling.
Know the location and routes of workforce and jobs with real-time mapping.
Maintain up-to-date customer database with a CRM designed for field service.
Keep jobs well-organized with our fully searchable and sortable field service management tool.
View the most important information with flexible, customizable reports.
Provide efficient service delivery with parts movement and inventory management.
Create and manage invoices seamlessly with our free connectors to your accounting platform.
No hosting, set-up or upgrade fees.
Integrates with third-party software.
Live support.