Synchroteam Pricing, Features, Reviews & Comparison of Alternatives

Synchroteam Reviews

Synchroteam

Multi-featured Mobile Field Service Management solution

3.67/5 (3 reviews)
429     1,166

   3 people use this

Who is Synchroteam For?

  • Experience level: All experience levels
  • Industry: Energy, maintenance, medical, telecoms, security, and HVAC
  • Business size: Between five and 2,000+ licenses
  • Departments/roles: All departments
  • Budget/point: Starting at $22 per user, per month
  • Example customers: St. Jude Medical, Stago, Dalkia
Read the full GetApp Analysis

Synchroteam Category Leaders

Reviews
Integrations
Mobile
Media
Security

#14 in Field Service Management (FSM)

View full ranking
54
13
10
14
5
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GetApp’s ranking highlights the top 25 apps in different categories on GetApp. If an app is listed in more than one category, it has the potential to be ranked in each of these categories. The ranking is independent of any commercial campaign an app vendor has with GetApp. The ranking is based on 5 data points, each scored out of 20: reviews, integrations, mobile apps, media presence, and security.

Synchroteam Screenshots (11)

Synchroteam screenshot: Schedule AssistSynchroteam screenshot: Map & DrivingSynchroteam screenshot: InvoiceSynchroteam screenshot: iPhoneSynchroteam screenshot: connectorsSynchroteam screenshot: Schedule AssistSynchroteam screenshot: Customer ManagementSynchroteam screenshot: Job DetailSynchroteam screenshot: Business HoursSynchroteam screenshot: Skills ManagementSynchroteam screenshot: Dashboard Settings

Synchroteam Pricing

Starting from: €28.00/month

Pricing model: Subscription

Free Trial: Available (No Credit Card required)

Get Synchroteam for 28€ / $28 per user and per month.
A 14 day free trial is available. No credit card required.

View Pricing Plans

Key Features of Synchroteam

  • Drag & drop scheduling & dispatch
  • Multi-technician job scheduling
  • ScheduleAssist - intelligent scheduling recommendations
  • Job templates
  • Searchable job listings
  • Job status tracking
  • Searchable customer records
  • Real-time technician mapping & geolocation
  • Customizable job reports
  • Full app customization
  • 3rd party integrations
  • Xero accounting add-on
  • Mobile app
  • Offline mobile client
  • 12 languages supported

Security and privacy

Encryption

Yes
Encryption of sensitive data at rest
Yes
HTTPS for all pages

Access control

No
Multi-factor authentication options

Data policy

Yes
Data backup in multiple locations/GEO regions
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Synchroteam Overview

Manage your mobile workforce with Synchroteam

Synchroteam is a SaaS multi-featured mobile field service solution that helps businesses efficiently manage their mobile workers, simplify their processes and optimize their costs per revenue.

Synchroteam is a new generation SaaS solution for successful management of all types of maintenance for your business: preventive, inspection and breakdowns.

Synchroteam also offers integrated invoicing and resources management functions, which means the whole field service lifespan can be managed from within the app. It also offers cloud-based SaaS integrations with popular apps such as Quickbooks Online, Xero...
  www.synchroteam.com

Specifications

Intended Users
Large Enterprises, Mid Size Business, Small Business
Devices Supported
Android, iPhone-iPad, iPhone, iPad, Web-based
Supported Countries
Asia, Australia, Brazil, Canada, China, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom, United States
Supported Languages
Czech, Dutch, English, French, German, Italian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish
Support Options
FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials

Benefits

ScheduleAssist feature suggests the optimal time slots for qualified personnel, based on variables such as location & skill.

Schedule jobs and map routes more efficiently with real-time map view of all technicians and jobs.

Sort jobs into searchable “buckets” rather than lists, ordering them by status, such as: today's jobs, late, upcoming, recurring and jobs to be scheduled.

Full localization mobile and Back-office in English, French, German, Italian, Croatian, Czech, Dutch, Polish, Portuguese, Romanian, Russian, Spanish, Swedish and Turkish, more added regularly upon request.

No hosting, set-up or upgrade fees

No strings attached sign-up, cancel at any time

One-click data import and export

High-level customer support

Cloud connections with various related apps

Synchroteam Reviews & Ratings

User ratings

(6)
(0)
(0)
(0)
(1)

Rating summary

Overall rating
Value for money
Ease of use
Features
Customer support

No Support

Verified Reviewer  27th of July

William Davis, Commercial Construction & Facility Maintenance Expert Over 20 year Experance CEO Midsouth Commercial Services
I own a commercial service company in Houston Tx, Like all systems, they have good and bad points because of the fit all type of software. The bad part you have to try the software to see how it works so you tie up hundred of hours inputting your data. Then reality hits when you call support OMG this company support is in Paris France, So it's message them only and wait ! If you call the US support Luis the sales rep answers and his knowledge is limited at best and he only works 8-5 M-F so if you have a problem after hours or weekends your on your own !

Pros: OK fit all field service software at a fair price

Cons: NO SUPPORT ! Take it or leave it attitude - They don't care about improving the software - It's just about the collection of the subscription. in fact, I had a Credit Card fail due to a fraud charge on the card and I get an email my account has been terminated. and they turned it off

Rating breakdown
Value for money
Ease of use
Features
Customer support

Time used

6-12 months

Frequency of use

Daily

Likelihood to recommend

0/10

Recommendations to others considering Synchroteam

Don't waste your time. Support is the most important part of the software and this company has none! This error will cost me hundreds of hours and thousand of dollars to move my data

Read case study

Response from Synchroteam


Dear Mr. Davis,

I'm Francois Pichon. co-founder of Synchroteam. I'm very sorry to hear about your recent negative experience with Synchroteam. I don't think our sales representative correctly explained the support options to you. This was a mistake on our part and I'm sincerely sorry.

The support for the US is carried out from our office in Miami, Florida. We offer phone support from 9am to 6pm EST (855) 809-6200 and 24x7 support by email support@synchroteam.com or via our ticketing service available at http://support.synchroteam.com.

Outside these hours, support is performed by teams around the world in order to meet the needs of different time zones, and one of those other teams is indeed in Paris, France. My apologies that this situation caused you difficulties.

We are pleased that you decided to be a customer.

Kind regards,

Francois.

Verified Reviewer  11th of May

David Chicken, Director at Twelve Talent Ltd & Simply Outsourced

Rating breakdown
Value for money
Ease of use
Customer support

Time used

1-2 years

Verified Reviewer  26th of November, 2015

Frédéric Esters, Administrateur chez Pieces.pro

Rating breakdown
Value for money
Ease of use

Time used

Free Trial

Articles

14 Dec 2015
Do you know what your field technician is doing right now, or why he’s been late to his past three scheduled appointments? Managing off-site employees is notoriously difficult, especially for service companies that rely on customer referrals to generate
02 Dec 2015
If you’ve recently expanded your field services team from one to many, it might be time to start thinking about a field service management app. From plumbers to electricians, technicians to engineers, keeping track of employees in the field only gets tr
13 Jul 2015
Running a construction company isn’t easy. Sometimes the list of challenges seems endless: managing projects, subcontractors, bids, scheduling, and not only your workers that are on different sites, but also those spread across the globe, to name just a
17 Nov 2014
You can always make more money. But when time has gone, it’s gone forever. That makes scheduling a crucially important activity for any business. But scheduling is more than getting your personal agenda sorted out. It’s about getting everybody’s activit
02 Oct 2014
Software as a Service, or SaaS, is just as its name sounds — a service that automates and offers a solution to your business needs — usually saving time, saving money, providing a better customer or user experience, or a mix of it all. Over the last fiv

Videos

Frequently used together

Alternatives to Synchroteam

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GetApp Analysis

Preventative maintenance isn’t just for large machinery. Mobile workforces run at optimum capacity when they’re well maintained and potential logjams are spotted before they push a system into chaos. Synchroteam is a cloud-based field service management solution that optimizes costs and streamlines tasks like dispatching, scheduling, and reporting for mobile workforces. Synchroteam acts as a mobile command center, giving field service technicians the tools they need to work quickly and communicate with their teams back in the office in real-time.

A complete solution for businesses that require interaction with mobile staff, Synchroteam has customers with anywhere from five to 2,000+ employees. The multi-lingual platform saves its users time on paperwork, it ensures field workers never miss appointments, and it helps growing organizations take on more jobs with less effort. Key features include scheduling and dispatching, job reporting, and the ability to effectively manage field workers.

What is Synchroteam?

A cloud-based field service management solution, Synchroteam optimizes costs, dispatching, scheduling and reporting for businesses with mobile workforces. The solution is most frequently used by businesses in the energy, maintenance, medical, telecoms, security, and HVAC industries.

Technicians, inspectors, investigators, and other service-oriented employees can all use Synchroteam to stay in sync with their offices while they’re out on the road. Smart scheduling and dispatching tools give users a way to examine their daily schedules and make dynamic changes based on events happening in real-time. A unique scheduling wizard analyzes existing schedules and suggests the best time slots for new jobs, as well.

Synchroteam keeps field service workers on task, and it keeps the front office staff that supports those workers apprised of the latest updates and scheduling changes. Jobs are separated into buckets based on the current status, and flexible records are easily searchable at a moment’s notice. Even customers can get access to their own reports and job histories through a customer portal that Synchroteam provides.

Main Features

Scheduling & Dispatching

Synchroteam has designed its scheduling screens to make it easy for front desk personnel to quickly assign technicians to new jobs based on their real-time availability, professional competencies, and optimized efficiency. Technicians have the option to examine their daily schedules in detail from their mobile phones, as well.

Use Synchroteam’s unique ScheduleAssist tool to optimize the way your team schedules incoming jobs. ScheduleAssist analyzes existing schedules and suggests the best time for new jobs based on factors like location (travel distance) and the skill of the technician. Synchroteam also offers a way for workers to subscribe to live calendar feeds to get scheduling updates at all times.

Geolocation with GPS

Keeping up with field service workers is no easy task. Synchroteam has found a way to minimize the complexity through geolocation with GPS tracking. When emergencies occur, in-office personnel can pinpoint the location of field service workers and send technicians who are already in the area. It even integrates live traffic information into its maps, showing any traffic conditions that could delay a technician as he or she drives to the jobsite.

Synchroteam’s mapping technology shows the real-time location of technicians as they move about the city. Turn on the “To Schedule” overlay, and you can schedule jobs directly from the map. You’ll be able to see how far each technician is from the next job site, adjusted automatically based on actual traffic conditions.

Managing Field Workers

Organization is everything for organizations with mobile workers. Synchroteam keeps jobs and records organized by filing them into virtual buckets based on the current status. Users can view today’s jobs, late jobs, upcoming jobs, recurring jobs, and jobs that still need to be scheduled. They can also search listings and launch tasks from each record.

Use Synchroteam’s job counter to get details on any late jobs or upcoming jobs. You can find out why a job is delayed and resolve whatever issues are preventing it from being scheduled. Customer portals are also an effective way to give customers insights into their accounts, with reports and job histories that can be shared online in a secure, read-only format.

Job Reports

Detailed reports are a key component to any organized workspace. Synchroteam has made job reports a key feature, with the ability for users to tailor reports based on their own unique needs and specifications. Photos and signatures can be added to reports in the field.

Generate new job reports based on the type of job or the customer whose jobs you’re referencing. You can structure the job process, select field types, specify conditions, and define private fields within your reports. Reports are completely compatible with mobile, allowing you to define certain parameters and prevent jobs from being completed until all necessary information has been collected for the report.

Integrations

Synchroteam integrates with a number of popular third-party business applications, including accounting solutions like Quickbooks Online, Xero and Sage, messaging solutions like Outlook, iCal, Google Calendar, and CRM solutions like ZohoCRM.

Pricing

Synchroteam offers one comprehensive plan with no hosting fees, setup fees, or upgrade fees. Users can cancel at any time. Synchroteam offers free web services (API) and cloud connectors, as well as free setup and training. One free administrator account is available for each plan.

Bottom Line

  • Allows organizations to manage more jobs with less effort
  • Designed for any business that requires interaction with mobile staff
  • Addresses customers from five to 2,000+ users
  • Large number of customizable elements
  • Offers a complete suite of web services to integrate with existing IT systems

FAQs for Synchroteam

Below are some frequently asked questions for Synchroteam.

Q. What are the main features of Synchroteam?

Synchroteam offers the following features:

  • Drag & drop scheduling & dispatch
  • Multi-technician job scheduling
  • ScheduleAssist - intelligent scheduling recommendations
  • Job templates
  • Searchable job listings
  • Job status tracking
  • Searchable customer records
  • Real-time technician mapping & geolocation
  • Customizable job reports
  • Full app customization
  • 3rd party integrations
  • Xero accounting add-on
  • Mobile app
  • Offline mobile client
  • 12 languages supported

Q. What type of pricing plans does Synchroteam offer?

Synchroteam has the following pricing plans:

Starting from: €28.00/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

Q. Who are the typical users of Synchroteam?

Synchroteam has the following typical customers:

Large Enterprises, Mid Size Business, Small Business

Q. What languages does Synchroteam support?

Synchroteam supports the following languages:

Czech, Dutch, English, French, German, Italian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish

Q. What type of pricing plans does Synchroteam offer?

Synchroteam has the following pricing plans:

Free Trial, Subscription

Q. Does Synchroteam support mobile devices?

Synchroteam supports the following devices:

Web-based

Q. Does Synchroteam offer an API?

Yes, Synchroteam has an API available for use.

Q. What other apps does Synchroteam integrate with?

Synchroteam integrates with the following applications:

Xero, Zoho CRM, QuickBooks Online, Microsoft Outlook, Google Calendar

Q. What level of support does Synchroteam offer?

Synchroteam offers the following support options:

FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials


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