Our experience was very good with the VisitUs product & team. They were always available during the adoption to make sure the experience went as smooth as possible. This is a great product to help move your company into a new eco-friendlier alternative to reception registration.
Pros
It has allowed us to take a greener approach to our visitor registration at HQ by eliminating the need to use paper. We were also able to customize the application so that it fits what we require visitors to provide such as photo, who you are here to see, a signature for our visitor release form, and the SOS emergency feature.
Cons
It would not be fair to list cons because all of the initial negatives we had were worked out with the VisitUs customer care team. Everything ended up getting fixed or adjusted for us so there were no outstanding "Cons".
Rating breakdown
Likelihood to recommend: 8/10
Pros
Usability of Guests sign in. Works almost flawlessly.
Customer Support. Special call out to Alister for continuously supporting and updating us on issues and key feature releases.
Cons
Hosts implementation was a bit buggy resulting in some inconsistencies (fixed now)
Rating breakdown
Likelihood to recommend: 8/10
We are now able to with a click of the mouse see who is on site, visiting whom for what purpose. we are now even looking at using this same software for our deliveries to site. and rolling this out to multiple locations.
Pros
When visiting a company we came across this software, 2 weeks later we installed this same software in our company premises and have not looked back. the ability to contact visitors whilst on site via email or sms, is very helpful in our line of work.
The feedback we are receiving from staff and visitors alike is very positive and encouraging. The ease of use for the which it operates for the end user. and ability to fill in reports for departments is also excellent.
Cons
Sorting out the glitches initially was a little troublesome
Rating breakdown
Likelihood to recommend: 10/10
Our overall experience with VisitUs Reception has been great! the staff located in Sydney were very responsive and took time out to understand our business needs. They walked us through setting up the system and were always available to answer any of our queries. They are a great team to deal with! Our aim was to remove the dependency of a staff member sitting in Reception, which VisitUs Reception has surely done. Our part-time receptionist is now free to move around the office and is assisting various business units with administration work and the likes.
Pros
Very easy to setup and maintain. A set and forget type system, which works great for a medium sized office like ours where we are short on staff. It is very user friendly and met all of our requirements, self-service sign in/out, notifying Hosts via email and SMS, online emergency evacuation lists. With a very reasonable price tag for what it offers!
Cons
We’ve used it for about a year now and can’t see anything I dislike about it.
Rating breakdown
Likelihood to recommend: 10/10
We love it!
Pros
This program was the best we've found in terms of customization within our budget! We love printing the badges with the QR code. Once all of our members register, it will make signing in very fast and easy. VisitUs allowed us to ask many of the sign-in questions we needed to, keeps track of them, and updates the backoffice app in real time as people sign in.
Cons
I'd like to have more customizable fields--we couldn't ask all of the sign in questions that we would have liked, but we were able to get most of them.
Rating breakdown
Likelihood to recommend: 9/10
Small: $24 per month / Billed annually / 1x location / Up to 25 hosts
Medium: $37 per month / Billed annually / 2x location / Up to 150 hosts
Large: $95 per month / Billed annually / 3x location / Up to 500 hosts
Corporate: contact VisitUs (500+ hosts)